1 334 Client Service Assistant jobs in the United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of its customers.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each day.

We are seeking a motivated Customer Service Assistant to join our Hino Commercial Vehicles aftersales team in the UAE. The role involves handling customer interactions professionally and efficiently, ensuring prompt responses to service, parts, and sales inquiries. You will collaborate with internal teams to deliver accurate information, resolve customer issues, and maintain high customer satisfaction levels.

1. Handle inbound and outbound calls related to service, parts, and sales.
2. Log all customer interactions, service requests, and complaints in the CRM system.
3. Coordinate with Service Advisors, Parts, and Sales departments to provide accurate updates.
4. Conduct follow-up calls to confirm resolution and measure customer satisfaction.
5. Promote company products and services to enhance revenue opportunities.

1. Minimum 2 years' experience in a call centre or customer service role, preferably in the automotive industry.
2. Strong communication skills in English (Arabic preferred).
3. Proficiency in CRM systems and MS Office applications.
4. Ability to work under pressure and handle high call volumes.
5. Strong coordination, organizational, and problem-solving skills.

You will join a supportive aftersales team dedicated to delivering fast, reliable, and high-quality service to our customers. The environment is fast-paced, customer-focused, and collaborative, with a strong emphasis on teamwork and efficiency.

1. High school diploma (diploma in business or customer service is an advantage).
2. Strong interpersonal skills and adaptability in high-pressure situations.
3. Knowledge of automotive service processes is preferred.
4. Passion for delivering excellent customer experiences.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities include distribution, manufacturing, leasing, and aftersales, representing some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, pushing boundaries on innovation, quality standards, and value-added services across our customer base—from motoring enthusiasts to fleet operators and contractors. Our mission is to lead in custom-made mobility solutions by delivering world-class omni-channel experiences.

We leverage local expertise and global trust to offer a comprehensive portfolio of mobility products and solutions, including passenger cars, SUVs, electric vehicles, high-performance motorbikes, commercial vehicles, and industrial & construction equipment.

Our company is powered by a 9,000-member team, offering inspiring growth opportunities throughout your career. This is Al-Futtaim Automotive, where we empower talent to move forward.

• Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations
  
  

• Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
  
  

• Responsible for maintaining adequate stock of mall collaterals.
  
  

• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority
  
  

• Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
  
  

• Provide Gift Card and Business Service Support
  
  

• Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
  
  

• Provide basic level first aid services and emergency assistance to the customer.
  
  

• Graduation in any degree.
• Fluent in English, preferably in Arabic or any other language would be an advantage.
  
  

• 2 years' relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
  
  

• Customer Service Excellence
• Verbal and written communication
• Problem Solving and Complaint Handling
• Willing to work on weekends, official holidays and outside the official working hours.
• POS & Gift Card Handling
• Team Collaboration
  
  

• Friendly, approachable, honest and trustworthy.
• Adaptation and Flexibility
• Emotional Resilience
• Cultural Sensitivity
• Proactive, punctual and reliable.
• Positive, cheerful mentality and open to work attitude
  
  

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail centre. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall's services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment.

This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures

What you will do:

Customer Service:

• Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations

Site Knowledge:

• Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:

• Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority

Coordination:

• Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
• Provide Gift Card and Business Service Support

Management Support:

• Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid and Response Team Member:

• Provide basic level first aid services and emergency assistance to the customer.

Required skills to be successful:

Minimum Qualifications and Knowledge:

• Graduation in any degree.
• Fluent in English, preferably in Arabic or any other language would be an advantage.
• 2 years' relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.

What Equips you for the role:

Job-Specific Skills:

• Verbal and written communication
• Problem Solving and Complaint Handling
• Willing to work on weekends, official holidays and outside the official working hours.
• POS & Gift Card Handling
• Friendly, approachable, honest and trustworthy.
• Adaptation and Flexibility
• Emotional Resilience
• Cultural Sensitivity
• Proactive, punctual and reliable.
• Positive, cheerful mentality and open to work attitude

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall's deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit

Beverage service assistants are responsible for providing excellent customer service to guests in a hotel or resort setting. They work closely with the food and beverage team to ensure that guests receive high-quality products and services.

Job Summary:

We are seeking a motivated and enthusiastic individual to join our Food and Beverage Team as an Attendant. The successful candidate will be responsible for assisting the waiter in delivering exceptional service, ensuring that sanitation and safety standards are always followed and maintained.

About You:

The ideal candidate will possess excellent communication skills, be a team player, manage multiple tasks, and have confidence in dealing with diverse clienteles. 1-2 years of experience in a similar role is highly desirable.

Key Responsibilities:

• Assist the waiter in delivering exceptional service
• Ensure sanitation and safety standards are always followed and maintained
• Work closely with the kitchen and service teams
• Have full knowledge of the food menu
• Manage orders in a timely and safe manner

Requirements:

• Excellent communication skills
• Team player
• Ability to manage multiple tasks
• Confidence in dealing with diverse clientele
• 1-2 years of experience in a similar role

Benefits:

This is a great opportunity to join a dynamic team and develop your skills in a fast-paced environment.

About the Role

We are seeking a talented individual to join our Food and Beverage Team.

The successful candidate will be responsible for assisting waiters in delivering exceptional service, working closely with kitchen and service teams, ensuring sanitation and safety standards are followed and maintained. They must have full knowledge of the food menu and ensure orders are delivered in a timely and safe manner.

The ideal candidate will possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with diverse clientele.

Main Responsibilities:

• Assist waiters in delivering exceptional service.
• Work closely with kitchen and service teams.
• Ensure sanitation and safety standards are followed and maintained.
• Have full knowledge of the food menu.
• Deliver orders in a timely and safe manner.

Requirements:

• 1-2 years of experience in a similar role.
• Excellent communication skills.
• Team player.
• Ability to manage multiple tasks.
• Confidence in dealing with diverse clientele.

Benefits:

• Opportunity to grow and develop in your career.
• Work in an international luxury hotel environment.
• Be part of a dynamic and creative team.

About Us:

Atlantis Dubai is a premier entertainment destination offering unforgettable experiences and memories. We strive to exceed guest expectations at every turn.

We are seeking a diligent and eager-to-learn Motorcycle Mechanic to support our team of experienced mechanics in Dubai, UAE. The ideal candidate will assist with various repair and maintenance tasks, gaining hands-on experience in motorcycle mechanics with a focus on Chinese brand bikes.

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build a memorable and unique experience with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter the position, success depends on creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is critical to providing excellent service for our guests and supporting our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.