376 Client Service Positions jobs in the United Arab Emirates

We’re looking for energetic and client focused Client Service Representative to provide client support for a US-based company. If you’re passionate about helping people and delivering exceptional service, this is your opportunity to grow with us in Dubai.
Requirements:
1–2 years of experience in customer service or client support
Strong English communication skills (spoken and written)
Experience supporting US clients is a strong advantage
Must be based in the UAE
Immediate joiners preferred
Tagalog Speaker Preferred

Job DescriptionIn the dynamic role of a Client Service Executive, you will become an integral part of a team driven by a common goal to deliver top-tier service and solutions to our clients. Your position will require you to provide exceptional service, transforming client engagement from the moment of inception to the fruition of customized solutions. You will be responsible for bolstering client relationships, analyzing client needs, and forging robust service pathways that lead to sustained business success. Your expertise will not only ensure client satisfaction and loyalty but also proactively identify opportunities to expand service delivery. Success in this role is measured by your ability to handle multiple client accounts, address queries efficiently, and provide strategic insights tailored to each client's unique needs. Your capacity to communicate effectively, fulfill client expectations, and foster a collaborative environment will be central to thriving in this career path. You will be expected to embody a client-focused mindset, continuously seeking avenues to enhance service quality and operational efficiency.Responsibilities

• Manage a portfolio of client accounts, ensuring personalized service delivery.
• Identify client needs and recommend suitable service solutions proactively.
• Ensure high levels of client satisfaction through timely responses.
• Collaborate with internal departments to streamline client service delivery effectively.
• Maintain detailed records of client interactions and service discussions.
• Develop and implement strategies to expand client service offerings.
• Act as a client advocate within the company, ensuring their voices are heard.
• Conduct regular client review meetings to assess satisfaction levels.
• Prepare and deliver client presentations on service updates and new offerings.
• Handle client queries, complaints, and feedback constructively and swiftly.
• Monitor and analyze client service metrics to enhance service quality.
• Stay abreast of industry trends to provide clients with valuable insights.

• Bachelor s degree in Business Administration, Marketing or related field.
• Proven experience in client service or account management roles.
• Exceptional communication skills, both written and verbal required.
• Strong problem-solving skills with a client-centric approach necessary.
• Ability to multitask and manage multiple accounts simultaneously.
• Proficiency in Customer Relationship Management (CRM) software advantageous.
• Strong organizational skills and attention to detail a must.
• Ability to work collaboratively in a team-oriented environment essential.
• Flexibility to adapt to changing client needs and industry demands.

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• Respond to client inquiries promptly and accurately, ensuring all communications are clear and concise.
• Assist clients with any issues regarding their accounts or services, striving for first-contact resolution.
• Document all client interactions and update records to maintain accurate information history.
• Coordinate with internal teams for complex inquiries to provide comprehensive solutions.
• Identify and escalate urgent client issues to senior staff when necessary for quick resolution.
• Provide clients with product and service information relevant to their needs and preferences.
• Gather feedback from clients to identify service improvement opportunities and ensure satisfaction.
• Maintain an in-depth knowledge of company products and services to effectively address client questions.
• Analyze client interactions to identify recurring issues and suggest preventive measures.
• Participate actively in training sessions to continually improve service delivery and knowledge.
• Assist in the development and implementation of client service processes and procedures for efficiency.
• Build and maintain positive relationships with clients to facilitate repeat business and customer loyalty.
  
  

• High school diploma or equivalent; some college education preferred.
• Previous experience in client service or customer support roles is beneficial.
• Excellent verbal and written communication skills are crucial for success.
• Strong problem-solving skills and a proactive approach to challenges are required.
• Ability to handle multiple tasks simultaneously while maintaining quality service.
• Proficiency with basic computer applications and customer service software.
• Demonstrated ability to adapt to new technologies and work environments.
  
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

Zapegg Tax Consultant seeks a proactive and customer-focused professional to deliver outstanding client service. This role is ideal for individuals with excellent communication skills, a positive attitude, and a passion for meeting client needs.

• Provide accurate information about tax consultancy services, procedures, and documentation requirements via phone, email, and in-person interactions.
• Establish strong client relationships through timely follow-ups and efficient problem resolution.
• Coordinate with internal departments to ensure seamless client experiences.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Schedule appointments and ensure clients are updated with service timelines.
• Escalate complaints or service issues promptly and professionally.
• Support the team in administrative tasks related to customer service.

• High school diploma or equivalent; bachelor's degree is a plus.
• 1–2 years of experience in customer-facing roles, preferably in a consultancy or finance environment.
• Strong verbal and written communication skills in English; knowledge of Arabic is an advantage.
• Professional appearance and courteous demeanor.
• Proficient in MS Office and customer service software tools.
• Ability to multitask and stay organized under pressure.
• Problem-solving attitude with attention to detail and empathy for clients.

• A competitive compensation package and performance incentives.
• A supportive and professional working atmosphere.
• Ongoing training and development opportunities.
• A convenient location in central Dubai.

As a Customer Care professional at Zapegg Tax Consultant, your ability to communicate effectively and assist clients with professionalism will help strengthen our reputation and ensure continued client trust in Dubai's financial landscape.

Client Service Coordinator

We are seeking a skilled and proactive individual to manage customer relationships and provide exceptional service.

The successful candidate will maintain accurate client and lead data, coordinate communication, and analyze reports to drive business growth.

• Maintain and update CRM system with accurate client and lead data.
• Coordinate client communication and follow-up processes for local and international leads.
• Generate and analyze CRM reports for internal stakeholders.
• Collaborate with Sales, Marketing, and Customer Care teams to ensure seamless client journey.
• Support in post-sales activities, document handling, and issue resolution.

• Welcome and direct all visitors and clients professionally.
• Handle phone calls, emails, and general inquiries promptly and courteously.
• Organize meeting rooms and maintain visitor logs and front desk operations.
• Assist in administrative tasks such as scheduling, documentation, courier handling, and database entry.
• Ensure reception area is maintained to professional standard at all times.

As a key representative of our organization, the successful candidate will provide exceptional service to valued clients, ensuring a positive and informative experience.

The ideal candidate will have a strong passion for delivering outstanding customer experiences, resolving issues efficiently, and providing accurate product information.

This role requires excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office Suite is also essential.

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Troubleshoot and resolve customer concerns in a timely manner.
• Provide detailed information about our products, services, and membership options.
• Process payments and manage customer accounts with efficiency and accuracy.
• Uphold company policies and procedures while ensuring a positive customer experience.

• Minimum 1 year of customer service experience (retail or wellness industry preferred).
• Excellent written and verbal English fluency (Arabic a plus).
• Ability to work independently and as part of a team.
• Positive attitude and enthusiasm for delivering exceptional customer experiences.

This role plays a vital part in shaping our organization's reputation through exceptional customer service. The right candidate will be passionate about delivering outstanding experiences and contributing to a positive and collaborative team environment.

The primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.

Responsibilities include managing and documenting customer interactions, coordinating with internal teams, monitoring service requests, and providing detailed information about company offerings.

Additionally, gathering and relaying client feedback, assisting in preparing regular reports on customer service metrics, and supporting the onboarding process for new clients.

• A minimum of 2 years and up to 5 years of experience in a customer service or client-facing role, preferably within facilities management or a related industry.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with clients.
• Proven problem-solving abilities and a proactive approach to resolving client issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, office-based environment.
• Demonstrated attention to detail and accuracy in handling client information and service requests.

Fluency in English is required.

We are seeking a skilled and experienced Client Liaison Officer to act as the primary point of contact for our clients.

The ideal candidate will have excellent communication skills, be proactive in their approach, and have a detail-oriented mindset. They will be responsible for guiding clients through the purchasing process, ensuring a seamless experience from start to finish.

Main Responsibilities:

• Serve as the main point of contact for clients via phone, email, and in person.
• Respond promptly to inquiries, providing accurate information about products or services.
• Handle client concerns and complaints, escalating when necessary.
• Maintain strong relationships with customers, developers, solicitors, and mortgage brokers.
• Proactively follow up with clients to ensure satisfaction.
• Assist in planning and attending online and in-person client events.
• Investigate and resolve issues, coordinating with internal teams for timely solutions.
• Adhere to company policies and maintain service standards.
• Stay informed about products, services, and industry developments.
• Gather feedback, prepare reports, and support continuous improvement.

Key Skills and Qualifications:

• Experience in customer service or client relations.
• Strong problem-solving skills and ability to resolve conflicts effectively.
• Excellent organisational skills with the ability to prioritise tasks.
• Detail-oriented with a focus on delivering high-quality service.
• Strong verbal and written communication skills.

About This Role:

This is an exciting opportunity for a motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and are looking for a challenging role that will allow you to grow and develop your skills, we encourage you to apply.

What We Offer:

As a Client Liaison Officer, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organisation. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Dubai

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You possess a client-first mindset.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts : you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our Associates means:

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for potential advancement to Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program , which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience
• Fluent English or C2 level is required
• Expect total first-year compensation ranging from AED 255,000 (average performance) to AED 293,000 (very strong performance) consisting of (i) annual base salary of AED 200,000 and (ii) uncapped variable compensation linked to individual performance.
• 25 vacation days, in addition to all UAE national holidays.
• Comprehensive private health and dental insurance.
• State-of-the-art office with amenities in the heart of Dubai; option to WFH each Friday.

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