1 283 Client Service Positions jobs in the United Arab Emirates

• Requiring good telephone manner and excellent communication skills.


• Previous experience in a clinical environment.

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Lead Client Services and drive growth by developing client relationships, devising strategy, and delivering objectives.

1. Schedule and monitor workflow transactions for success.
2. Coordinate with Relationship teams and Clients to resolve technical and financial referrals.
3. Teach staff and ensure sufficient backup is in place.

We are seeking dynamic professionals to join our client service team. This role offers a great opportunity to work in a fast-paced environment with learning and growing opportunities.

The primary responsibilities of the position include:

• Activating new client leads and following up with potential clients.
• Handling client inquiries and ensuring high-level service is provided.
• Performing personal clientele analysis and taking necessary actions.
• Staying up-to-date on the latest developments, products, and marketing promotions.
• Ensuring compliance with company guidelines and procedures.
• Providing suggestions for system enhancements.
• Acting in the best interest of the organization at all times.
• Cooperating with the client relations team to achieve business development goals.

Main requirements include:

• Degree in a business-related field.
• Client handling experience in the financial services sector is an advantage.
• Fluent Azeri speaking skills with excellent oral and written English skills.
• Reliability, integrity, and strong communication skills.
• Dynamism, innovation, and a target-oriented approach.

Benefits of this role include:

• An intellectually stimulating work environment.
• Continuous personal development and international training opportunities.

The hiring process involves several stages:

• Initial interview with talent acquisition and your future team.
• Linguistic proficiency check.
• Final interview.

All applications will be treated with confidentiality.

• Requiring good telephone manner and excellent communication skills.
• Previous experience in a clinical environment.

First Name

Last Name

Email

Phone

Address

City

Province

Postal Code

Country United Arab Emirates

Resume

Date Available

Desired Pay

Website, Blog, or Portfolio

LinkedIn Profile URL

–Select–

College/University

Who referred you for this position?

References (Name, Company, and Contact Info)

Please upload copies of your relevant qualifications, passport, previous visa and Emirates ID if applicable

Your application was submitted successfully

A Client Service Manager at IBM is a trusted advisor with deep technical expertise who works with clients and/or our seller partners to craft best-of-breed solutions to technology challenges.

With a consultative approach, you'll uncover clients' most pressing technology pain points and guide them to IBM's solutions mapped to IBM's people, products, and services. As a natural leader, strategic systems thinker, and business influencer, you'll orchestrate resources within IBM and/or our Partners to bring those solutions to life. IBM offers onboarding and an industry-leading learning culture, ongoing development, and a collaborative sales environment where you'll be surrounded by bright minds and co-creators as you apply passion to work that compels clients to invest in IBM's products and services.

• Client Engagement: Serve as the primary technical advisor and advocate to IBM TLS Partners
• Oversee the delivery of IBM Spare Parts Operations, including incident management, troubleshooting, and process-related financial corrections
• Build and maintain strong relationships driving value realization from the IBM TLS support products and services included in the related offering
• Acknowledge and Assess: Respond promptly to acknowledge the issue and evaluate its impact on the client's operations
• Engage Resources: Coordinate with internal teams, IBM Support, and other necessary stakeholders to expedite resolution
• Transparent Communication: Keep the client informed with regular updates and set realistic expectations for resolution timelines

• Provide technical guidance on IBM Parts/Products
• Deep technical expertise on IBM Platforms and products and serve as a single point of contact
• Develop long-term relationships with IBM Partners/Client advocates
• Delivery governance across the accounts and projects
• Establish, review and update reports to monitor and track overall project/

We are seeking a highly skilled and friendly professional to join our team in client services. This role involves fostering positive relationships with clients, ensuring they feel valued and supported throughout their engagement with us.

The ideal candidate will have excellent interpersonal skills, be able to manage multiple inquiries, and possess a strong ability to provide professional, efficient, and friendly client services.

1. Ensure Client Satisfaction : Foster positive relationships with clients, ensuring they feel valued and supported throughout their engagement with us.
2. Manage Inquiries : Handle phone, email, online, and in-person inquiries in a timely and professional manner, directing complex queries to relevant departments as needed.
3. Provide Technical Support : Offer technical assistance and services to clients, expediting serious issues to management for prompt resolution when necessary.
4. Maintain Client Records : Document processes and maintain accurate records of client interactions and communication.

1. Education : High school diploma or equivalent required; certification in customer relations or a related field advantageous.
2. Experience : 2-3 years of experience in client services, sales, or a similar role.
3. Certifications : Proficiency in CRM software such as ZOHO and HubSpot.
4. Skills : Exceptional ability to provide professional, efficient, and friendly client services, excellent interpersonal and recordkeeping skills.

This is an opportunity to work in a dynamic environment and make a meaningful contribution to the success of our organization. We offer competitive compensation and benefits packages to our employees.

To apply for this position, please submit your resume and cover letter to us. We look forward to hearing from you!

We are seeking a highly skilled Coordinator to join our Client Service team. As a key member of our team, you will play a vital role in overseeing all administration within your client service team.

Your primary responsibilities will include booking client consultations, tracking projects for the team, and qualifying experts. You will be responsible for scheduling bulk telephone consultations for client service teams, managing multiple client organization requests, and responding in a timely manner.

You will also coordinate with advisors and clients to confirm telephone consultations, leave messages, and follow up with advisors to expedite scheduling projects. Additionally, you will maintain an updated status of client telephone consultations, help qualify advisors and confirm suitability for consultations, and assist with ad-hoc Client Service requests.

• 1-3 years of previous work experience dealing in a high-call volume environment
• Attention to detail and excellent follow-up skills required
• Strong aptitude for developing systems of organization
• Excellent time management skills and ability to multi-task
• Ability to work as part of an international team and independently
• Excellent sense of urgency and responsiveness

• Offices within the heart of Dubai at the DIFC
• A progression plan for career growth
• Opportunities to participate in company CSR programs
• Fun team events, activities, and office-wide outings
• Stocked pantry and breakfast offerings
• WFH flexibility on Fridays
• Easy access to metro and public transport
• Nurturing, close-knit office environment

Become part of a rapidly growing, global organization, with nearly 1,300 employees spread across 15 strategic offices in 12 countries. Our broad range of expert services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights.

We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. We strive to create connections that offer a wealth of perspectives.

Job Overview

The Call Center Manager plays a pivotal role in delivering exceptional customer experiences, resolving complex issues, and driving client satisfaction.

Key Responsibilities

• Provide timely and effective customer support
• Resolve escalated issues through collaborative problem-solving
• Maintain open communication channels with clients and stakeholders

Essential Skills and Qualifications

• Proven leadership abilities with a track record of success
• Excellent communication and interpersonal skills
• Ability to analyze complex situations and develop strategic solutions

What We Offer

• A dynamic and supportive work environment
• Ongoing training and development opportunities
• A competitive compensation package

Why This Role Matters

This is an exciting opportunity to join our team as a Call Center Manager. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.