1 167 Client Service Representative jobs in the United Arab Emirates

We are seeking a dedicated and customer-focused individual to assume the role of Client Service Representative. This position entails interacting with clients to provide product/service information, resolve issues, and drive sales through effective communication and relationship building.

We're looking for energetic and client focused Client Service Representative to provide client support for a US-based company. If you're passionate about helping people and delivering exceptional service, this is your opportunity to grow with us in Dubai.
Requirements:
1–2 years of experience in customer service or client support
Strong English communication skills (spoken and written)
Experience supporting US clients is a strong advantage
Must be based in the UAE
Immediate joiners preferred
Tagalog Speaker Preferred

The primary objective of this role is to provide exceptional customer service by welcoming clients, making them feel at ease, and initiating conversations to comprehend their needs.

• Welcoming customers with a smile, maintaining eye contact, and acknowledging them promptly.
• Creating a comfortable atmosphere by engaging in conversations that allow clients to express their reasons for visiting the store.
• Redirecting customers to relevant departments when necessary (after-sales, exchanges, and returns).
• Maintaining communication with the sales team to ensure a smooth handover of customers to the nearest Sales Advisor/cashier available.

• Responsible for SAV day-to-day activities.
• Documenting and ensuring information flow from and to the SAV department.
• Maintaining good working relationships with external and internal repairers (craftsmen/watchmakers/cobblers and alterations workroom/support sales team).
• Ensuring timely completion and submission of H-care files, and informing clients about lead times.
• Addressing common client issues regarding after-sales and striving for a positive outcome whenever possible.
• Monitoring ongoing H-care files and keeping clients informed of delays/problems.
• Handling incoming deliveries of repairs immediately and notifying clients of the status of their repaired goods.
• Notifying clients when products are ready.
• Collaborating with the stock team to ensure defective stock is sent to Paris for credit or repair.
• Coordinating with logistics departments to prepare SAV parcel documents effectively.
• Liaising with the stock team and cash desks (credit notes and supplier returns).
• Prioritizing workload and addressing the most urgent/important cases promptly.
• Managing SAV petty cash bills/expenses.
• Following up with calls and messages.
• Maintaining the organization and cleanliness of the SAV room (receiving, collection).

The primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.

Responsibilities include managing and documenting customer interactions, coordinating with internal teams, monitoring service requests, and providing detailed information about company offerings.

Additionally, gathering and relaying client feedback, assisting in preparing regular reports on customer service metrics, and supporting the onboarding process for new clients.

• A minimum of 2 years and up to 5 years of experience in a customer service or client-facing role, preferably within facilities management or a related industry.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with clients.
• Proven problem-solving abilities and a proactive approach to resolving client issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, office-based environment.
• Demonstrated attention to detail and accuracy in handling client information and service requests.

Fluency in English is required.

We’re looking for energetic and client focused Client Service Representative to provide client support for a US-based company. If you’re passionate about helping people and delivering exceptional service, this is your opportunity to grow with us in Dubai.
Requirements:
1–2 years of experience in customer service or client support
Strong English communication skills (spoken and written)
Experience supporting US clients is a strong advantage
Must be based in the UAE
Immediate joiners preferred
Tagalog Speaker Preferred

Specialist, Account Management page is loaded Specialist, Account Management Apply locations Dubai time type Full time posted on Posted Yesterday job requisition id R7700

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you’ll be doing:

• Crafting merchant specific account development plans focusing on revenue generation

• Building high touch, consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

• Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue

• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels

• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you:

• Good knowledge of today’s major e-commerce and payments technologies, players and future trends

• 2+ years of experience working in a PSP, Acquirer or similar

• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry

• A strategic problem solver with excellent project management skills

• Customer driven and able to establish robust relationships with assigned customer base

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

Checkout is actively looking for a strategic, resourceful, and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post-integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hardworking individual able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced startup company and contribute to crafting its future, this is the role for you to make a difference.

What you'll be doing:

• Crafting merchant-specific account development plans focusing on revenue generation
• Building high-touch, consultative, and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive global payments strategy
• Analyzing merchants' performance and providing recommendations to improve the payment flow/revenue
• Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services, and partner networks thoroughly to leverage as needed to meet our merchants' needs
• Collaborating with various teams across the company (e.g., Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

Qualifications:

• Good knowledge of today's major e-commerce and payments technologies players and future trends
• 2 years of experience working in a PSP, Acquirer, or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer-driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization

Additional Information:

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from, however you identify, and whichever payment method you use.

Our clients come from all over the world, and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout via

• Our Culture video, careers page, LinkedIn Life pages, Instagram

Employment Type: Full-time

Checkout.com Dubai, United Arab Emirates

Company Description

We're Checkout.com - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you'll be doing:

• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse merchant's performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs
• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

• Good knowledge of today's major e-commerce and payments technologies, players and future trends
• 2+ years of experience working in a PSP, Acquirer or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation

SVP Account Management - MEA

Context of the role

As the SVP Account Management, you will be responsible for leading and managing the account management team across the Middle East and Africa to achieve business objectives and ensure the highest level of customer satisfaction. You will oversee the development and execution of strategies to strengthen customer relationships, drive revenue growth and meet and exceed sales targets. Your role will involve collaborating with cross-functional teams, building strong client partnerships, and maintaining a deep understanding of market trends. This is a leadership position that requires exceptional communication, strategic thinking, and relationship management skills.

Responsibilities:

• Lead, mentor, and manage a team of account managers/directors, providing guidance, support, and training as needed.
• Develop and execute strategic account management plans to achieve revenue targets and customer satisfaction goals.
• Build and nurture strong relationships with key clients, understanding their needs and aligning company solutions to address them.
• Collaborate with internal teams, including sales, marketing, product, and customer support, to ensure seamless customer experiences and successful account growth.
• Analyze market trends, competitive landscape, and customer insights to identify growth opportunities and recommend strategies for account expansion.
• Drive customer retention initiatives, implementing best practices to enhance customer loyalty and reduce churn.
• Monitor account performance metrics, track revenue growth, and prepare regular reports for senior management.
• Conduct regular business reviews with key clients to assess satisfaction levels, identify areas for improvement, and explore opportunities for upselling and cross-selling.
• Stay updated with industry trends, emerging technologies, and best practices in account management and customer success.
• Continuously enhance the account management process, implement tools and systems, and streamline workflows to optimize efficiency and productivity.

• Bachelor's degree in business administration, marketing, or a related field. An MBA or advanced degree is preferred.
• 15+ years experience in business development / account management, with a track record of successfully managing and growing key accounts.
• Proven experience leading a distributed high performing account management teams - ability to inspire and motivate a team.
• In depth knowledge of the cross border payments industry
• Experience managing accounts across both the Middle East and Africa
• Strong business acumen and strategic thinking skills, with the ability to identify growth opportunities and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships at all levels.
• Results-oriented mindset with a focus on achieving targets and driving revenue growth.
• Analytical mindset and proficiency in using data to drive insights and measure performance.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong negotiation and problem-solving skills, with the ability to handle challenging situations and resolve conflicts.