19 Client Services jobs in the United Arab Emirates

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.

• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

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Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.

Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.
Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.
Your Responsibilities
Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
  

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesAirlines and Aviation

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Dubai, Dubai, United Arab Emirates 20 hours ago

Dubai, Dubai, United Arab Emirates 13 hours ago

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Global Village, Dubai, United Arab Emirates 1 week ago

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Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We are in the final stages of application for our UAE license. We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management tools within a comprehensive user-centric FinTech ecosystem.

Serving over five million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary:

As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will handle clients' queries and proactively seek solutions to resolve their problems. This position is based in our Dubai office.

If you're a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance

What Would Be Your Responsibilities:

• Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
• Consistently take initiatives to resolve clients' queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skillfully analyse and understand clients' needs, identify business opportunities and ways to provide best experience.
• Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
• Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
• Support content quality through proofreading and translation services as needed

What We Require From You:

• Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
• Enthusiasm about customer service and problem-solving.
• Excellent verbal and written communication abilities.
• Demonstrated commitment to ethical conduct and professional integrity.
• Willingness to commit to long-term career growth and professional development.
• Collaborative team player with adaptable interpersonal approach.
• Strong analytical thinking and problem-solving abilities.
• Advanced competency in MS Office applications.
• Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory
• Excellent verbal and written communication skills in English and Arabic. Any additional language will be considered an advantage.

Please note that the candidate will need to be able to pass the UAE SCA Professional Exams for Promotion Manager before being finalized for the role (for more details, see If they are unable to pass SCA's accreditation, any offer will be withdrawn automatically, and Mitrade will not be required to make any restitution to the candidate.

You will also need to possess

• A university degree with a minimum of 3 years of experience in financial analysis, financial markets, investment, wealth management, or financial planning; or a diploma certificate or lower with at least 7 years of experience in the same areas.

Alternatively, at least 3 years of relevant experience in financial analysis or related fields along with any of the following certifications:
• Accredited Financial Analyst (AFA)

• Certified Investment Professional (CIP)
• Certificate in Quantitative Finance (CQF)
• Chartered Financial Analyst (CFA)
• Certified International Investment Analyst (CIIA)
• Financial Risk Manager (FRM)
• ICA Specialist Certificate in Conduct Risk

Working Hours:

• Ability to rotate morning and afternoon shifts on a weekly basis.
• Flexibility to work weekends and Public holidays on a rotation basis.
• Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.

What You Can Look Forward To:

• Competitive compensation package
• Career growth and personal development within a growing global organization
• A flat organizational structure that values collaboration and transparency

The Manager Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.

The Manager Client Services will be embedded with the Sales Team however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager Client Services. The role is also to convey to the Quality Assurance Team process gaps opportunities to reduce turnaround time to increase efficiency reduce errors and enhance controls.

This is a fast paced office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.

The Manager Client Services must :

• Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
• Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
• Demonstrates a willingness for personal development through ongoing internal and external training programs
• Adheres to the Banks timings and work structure
• To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.

Generic and Job Specific Accountabilities:

• Provide high quality & unbiased service to all clients assigned to the RM either by phone emails or in person in relation to any query or request they have.
• Client point of contact in the absence of the RM.
• Provide assistance to the RMs in opening and closing accounts. Performs necessary compliance and KYC checks etc. & ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts which has to be achieved within the required timeframe with the ability to escalate concerns errors in documentation to the functional manager.
• Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
• Coordinate with Investment desk TED AMO Custody Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
• Perform signature verification checks and make call backs as per requirement (if permitted by TL)
• Liaise with internal stakeholders for any follow-ups
• Liaise with international branches as and when required (if applicable)
• Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
• Prompt follow-up and delivery of security items e.g. Debit/Credit cards cheque books returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
• Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
• Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
• Attend internal/external training as required for business needs as well as personal development
• Monitor and escalate the ICCS system for the relevant department as requested
• Assist in mentoring and training other staff whenever possible
• Provide cover during leave periods for colleagues
• Strict adherence to Banks policies and procedures compliance and regulatory requirements
• Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
• Willing to move from segment to segment as per management request.
• Any other additional tasks as assigned by management.

#LI-MM2

Qualifications :

Job knowledge Skills and Experience

• Good understanding of banking products and services.
• University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
• Ability to work in a team and develop professional relationships over all levels.
• Excellent interpersonal skills creative and a self-starter.
• Good English language skills both written and spoken coupled with Arabic would be an advantage. Strong technology skills.

Remote Work :

No

Employment Type :

Full-time

Job Title
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai
Job Description
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

Role Summary
Join First Abu Dhabi Bank (FAB), the UAE s largest and one of the world s most trusted financial institutions, as we expand our Corporate Banking team in Dubai. We are hiring a Client Services Manager to deliver seamless operational support to our Relationship Management teams and corporate clients. In this role, you will act as a liaison between internal departments and high-value clients, ensuring service excellence, regulatory compliance, and superior customer satisfaction in every interaction.

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Serve as a dedicated point of contact for clients, delivering timely resolution of service requests and operational queries
* Support Relationship Managers in handling documentation, account maintenance, and service coordination
* Educate clients on FAB s e-channel services, account features, compliance guidelines, and product usage
* Ensure smooth processing of client transactions, balance confirmations, cheque requests, credit card operations, and payment instructions
* Maintain accurate records of client communications, SLAs, and operational performance
* Identify and analyze recurring service issues and support root cause resolution with internal departments
* Manage the secure handling and delivery of banking instruments, including trade documents and cheque books
* Assist in resolving service-related complaints within SLA and contribute to improving client service delivery standards
* Collaborate with operations and back-office teams to handle exceptions, regulatory documentation, and service escalations

Ideal Profile

* Bachelor s degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience, ideally in operations or customer service
* Knowledge of core banking principles, internal workflows, and regulatory requirements
* Fluent in spoken and written English; Arabic proficiency is a plus
* Strong interpersonal skills with a client-first mindset and professional demeanor
* Self-motivated, detail-oriented, and able to multitask in a high-volume environment
* Proven ability to coordinate with internal stakeholders and manage cross-functional communication
* Familiarity with banking documentation, trade finance processes, and electronic channel troubleshooting

Why Join Us

* Be part of a dynamic team delivering essential services to high-value corporate clients
* Access continuous learning and leadership support as part of the UAE s top banking institution
* Grow your career within a trusted, forward-thinking organization focused on agility and excellence
* Make meaningful contributions to client satisfaction and operational efficiency in one of the region s most respected banks

About the Company
First Abu Dhabi Bank is the UAE s premier financial institution, recognized for its scale, stability, and forward-looking approach. We provide comprehensive financial solutions through a global network, with a strong emphasis on client service, innovation, and sustainable growth. FAB is committed to helping people and businesses prosper across the region and beyond.

Want to attract top-tier banking professionals? Post your job roles now using our GCC employer free job posting portal UAE job board free credits employers.
Post Details

Company Industry

• Banking
• Broking

Department / Functional Area

• Business Development

Keywords

• Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

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Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence