What Jobs are available for Client Success in the United Arab Emirates?

Client Success Manager – Gas Detection, SaaS, B2B, Enterprise Sales, Retention, Contract Renewal, Account Growth, Negotiation, Quotations, Continuous Improvement, Stakeholder Management, Remote (UAE)

Attractive Salary + Benefits

This is a fantastic Client Success Manager opportunity to work with a leading hazard detection software business, driving customer success, satisfaction, and growth across the UAE region.

The Client Success Manager is a remote working role, based in the UAE, with some customer travel required.

As a Client Success Manager, you will be taking ownership of regional client accounts, working alongside sales management to retain and renew customer contract, as well as identifying and driving growth opportunities. Credible experience in enterprise B2B sales and/or account management is essential as Client Success Manager. Arabic and English language skills are required, as the Client Success Manager will be working within an international business environment. The Client Success Manager will have excellent stakeholder management skills, able to negotiate effectively and manage customer relationships. Excellent communication and collaboration skills are critical for the Client Success Manager, working with sales and product teams to ensure continuous improvement.

Key Skills as Client Success Manager:

• Proficient in both Arabic and English language.
• 3+ years’ experience in an enterprise B2B sales and/or account management role.
• Prior experience working within a SaaS or subscription-based business model.
• Experience within the Oil & Gas industry, especially within Gas Detection, is ideal.
• Proven ability to cultivate strong customer relationships within accounts.
• Able to negotiate effectively and be influential.
• Excellent communication and stakeholder management skills.

This is an exceptional Client Success Manager opportunity, with exciting opportunities to drive regional customer account retention and growth.

PLEASE READ BEFORE APPLYING

This is a remote working position, in the UAE. You must be able and willing to travel up to 25% for regional customer meetings. Previous experience in an enterprise B2B sales and/or account management role is essential, ideally within the Gas Detection industry.

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Description

Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities:

1. Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion.
2. Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter.
3. Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth.
4. Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results.
5. Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
6. Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving.
7. Develop customer account plans in partnership with other Blackline teams and distribution partners.
8. Work as an ambassador to help clients realize the full benefit of available Blackline products and services.
9. Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
10. Actively look for ways to improve process efficiencies and effectiveness.
11. Other duties as assigned.

Qualifications:

1. Post-secondary degree in business, marketing and/or technical field is an asset.
2. Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region.
3. Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element.
4. Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset.
5. Fluent in English, and experience working in an international business environment.
6. Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application.
7. Functional in using MS Office and other corporate administration tools.
8. Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
9. Clear communication, both written and verbal with strong interpersonal skills.
10. Proven experience managing customer relationships and identifying business opportunities.
11. Ability to travel up to 25%.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

Are you passionate about enhancing client experiences and driving success in the building and infrastructure testing and inspection sector? Join our team at Cornerstone!

• Serve as a key liaison between our clients and the sales team, ensuring seamless communication.
• Manage the development of tailored proposals by coordinating with our technical team to effectively meet client needs.
• Efficiently oversee processes within our CRM to enhance client interactions and track progress.
• Provide timely follow-ups and engagement to ensure an outstanding client experience that fosters mutual success.

We seek a dedicated professional with excellent communication and organizational skills who is committed to fostering strong client relationships.

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Eligibility: Open to UAE Nationals (Emiratis) only

Term: Full-time | Permanent

Mission: Founded in 2013, FNA’s mission is to make the financial system safer and more efficient.

As our Client Success Manager, you will support the next phase of our growth in the Middle East, a key strategic region for FNA. This role is crucial for expanding our existing footprint in the region by deepening and broadening our network of relationships with leading government and financial organizations. You will leverage these partnerships to drive the adoption of our advanced technology, securing long-term commercial success and contributing to a safer, more efficient financial system in the region.

• You will serve as a key representative for FNA in the region. Your days will be dynamic and self-directed, with a focus on building and strengthening our strategic and commercial relationships with the central banks, financial authorities, the government, as well as private sector clients and partners.
• A fundamental part of your role will be planning and overseeing client projects, from initial proof-of-value (PoV/pilot) to full implementation. You will engage with stakeholders at all levels, both internally and externally, collaborating closely with our clients' teams and FNA’s subject matter experts to define requirements and ensure a seamless delivery experience. You will also cultivate a network of channel partners across the Middle East and APAC, extending our reach and capabilities.
• You will interface directly with FNA’s global leadership and cross-functional teams, providing essential reporting and insights from the region. In this role, you will have the unique opportunity to leverage your regional expertise and network to build FNA’s regional business, with a clear path to expanding your responsibilities and impact as the business grows.

• We are looking for a credible and dynamic leader to join our team. You are a self-directed and confident professional with a network of high-level decision-makers within key public and private organizations in the Middle East.

Must-Haves:

• An extensive network of contacts at senior levels within the region's financial, technology, or government sectors.
• Proven success in planning, managing and executing complex, national-level programs or projects to successful completion.
• A Bachelor's and Master's degree in relevant disciplines.
• Exceptional ability to work independently and thrive in a globally distributed, fully remote work environment.
• UAE National

Desired Skills:

• A background in or deep understanding of fields such as Digital Transformation, FinTech, Artificial Intelligence, Big Data, or Analytics.
• 10+ years of experience working within or leading functions connecting academia and research to solve real-world problems.
• Proven success in promoting and positioning programs or solutions that support national strategic initiatives, such as Emiratisation.
• Experience managing partner relationships.
• Own and deliver meaningful work with a global impact.
• Rapidly advance your career, thinking, and skills in a high-growth tech company.
• Collaborate with a diverse international team of innovative and high-achieving colleagues.
• Annual budget for personal and professional development.
• Flexible, remote working environment since company inception.
• International team off-sites.
• We reward curiosity, initiative, execution, and reliability with opportunity.

FNA was founded in 2013 to make the financial system safer and more efficient.

We solve critical problems facing financial institutions and systems with software products using cutting-edge graph analytics, digital twins, and AI. We deliver products for liquidity and payments optimization, financial stability & supervision, and national-level anti-fraud and financial crime efforts. With a global presence, FNA serves some of the world’s most significant financial institutions, financial market infrastructures, central banks, and national security organizations.

Client Success & Trading Support Location: Dubai, UAE

About CoinRoutes Inc.

CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We’re looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment.

Position Details

The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry.

Responsibilities

• Client Interaction & Relationship Management :
  • Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.
  • Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.
  • Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.
• Technical Support & Troubleshooting :
  • Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.
  • Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.
  • Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.
• Product Knowledge & Client Education :
  • Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.
  • Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.
  • Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.

Requirements

• 2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).
• Willingness to relocate and work in our Dubai office in person.
• Excellent interpersonal and communication skills with the ability to provide high-touch client service.
• Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.
• Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.
• Adaptability and a proactive approach in a fast-evolving technology environment.

Preferred Qualifications

• Experience with algorithmic trading desks, trading technology firms, or financial markets.
• Self-starter with the ability to operate independently while supporting team objectives.
• Capacity to build lasting client relationships through responsive and personalized support.
• Willingness to travel occasionally for client meetings and conferences.

CoinRoutes Inc. is an equal opportunity employer. We’re committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Maintain assigned customer accounts and provide consistent support from order entry to delivery.

Process, verify, and post invoices, delivery notes, and packing lists.

Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.

Prepare and manage periodic reports for submission to management.

Utilize technology tools to optimize logistics processes and communication channels.

Coordinate transportation arrangements that align with customer timelines and cost expectations.

Address and resolve customer concerns with efficiency and professionalism.

Collaborate with logistics and operations teams to ensure timely shipment and delivery.

Develop and maintain strong relationships with carriers, suppliers, and customers.

Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.

Support internal audits, fact-checking, and discrepancy resolution.

Perform additional tasks as assigned to support overall departmental goals.

Bachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.

Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.

Certified Customer Relations or Customer Service Support is preferred.

Proficient in MS Excel and basic accounting systems.

Strong understanding of logistics and supply chain processes.

Excellent data management and reporting skills.

Exceptional communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

High attention to detail and accuracy.

Customer-centric mindset with a focus on service excellence.

Ability to work effectively under pressure and manage multiple tasks simultaneously.

To view other vacancies we have, please check our website ( ) and follow us on our social media accounts - LinkedIn    /   Facebook    /  Twitter  /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -  .