461 Client Success jobs in the United Arab Emirates

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Description

Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities:

1. Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion.
2. Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter.
3. Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth.
4. Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results.
5. Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
6. Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving.
7. Develop customer account plans in partnership with other Blackline teams and distribution partners.
8. Work as an ambassador to help clients realize the full benefit of available Blackline products and services.
9. Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
10. Actively look for ways to improve process efficiencies and effectiveness.
11. Other duties as assigned.

Qualifications:

1. Post-secondary degree in business, marketing and/or technical field is an asset.
2. Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region.
3. Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element.
4. Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset.
5. Fluent in English, and experience working in an international business environment.
6. Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application.
7. Functional in using MS Office and other corporate administration tools.
8. Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
9. Clear communication, both written and verbal with strong interpersonal skills.
10. Proven experience managing customer relationships and identifying business opportunities.
11. Ability to travel up to 25%.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

We are seeking a seasoned professional to serve as the Client Success Manager. As the primary point of contact for assigned clients, you will foster strong relationships, ensure client satisfaction, and drive revenue growth through strategic engagement.

Key Responsibilities:

1. Client Success Leadership:
   • Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
   • Lead client onboarding processes to set clear expectations and foster long-term partnerships.
2. Retention Strategies:
   • Design and execute strategies to minimize client churn and enhance loyalty.
   • Proactively address client concerns and challenges, delivering timely resolutions.
3. Revenue Growth:
   • Identify and pursue upselling and cross-selling opportunities that add value to client projects.
   • Collaborate with sales and technical teams to create tailored proposals that align with client needs.
4. Performance Monitoring and Reporting:
   • Track and analyze key client success metrics, including retention rates and revenue contributions.
   • Provide regular reports to senior management on client success outcomes and areas for improvement.
   • Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.
   • Advocate for clients within the organization, driving improvements based on their feedback.
5. Market Insight and Strategy:
   • Stay informed about industry trends, competitor offerings, and emerging technologies.
   • Use market insights to recommend enhancements to company services and solutions.

Qualifications and Skills:

1. Bachelor's Degree: In Business, Marketing, or a related field.
2. Experience: Proven experience in client relationship management, ideally within the web and app development industry.
3. Understanding: Strong understanding of client retention and revenue growth strategies.
4. Communication: Exceptional communication and negotiation skills.
5. CRTM Software: Proficiency in CRM software and data analysis tools.
6. Results-Driven: Ability to manage multiple clients and projects simultaneously.
7. Passion: Results-driven mindset with a passion for delivering exceptional client experiences.
8. Team Leadership: Lead the team to achieve both company and client objectives.

Job Type: Full-time, Permanent

About This Role:

This role is ideal for a motivated professional who excels at building strong relationships and driving business growth. If you have a proven track record in client success and are passionate about delivering exceptional client experiences, we encourage you to apply.

What We Offer:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

The Consultant Client Success is an individual contributor responsible for owning the holistic postsale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption.

This role is an exciting opportunity to be at the forefront of the Visa Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with the Visa business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support the Visa strategy.

This role serves as a functional specialist located in Dubai United Arab Emirates and reporting to the Head of Client Success for the GCC subregion. The Client Success team owns the client relationship on the Operational / Technical side. This specific role will focus on Visa Fintech clients in the GCC subregion.
Responsibilities include:

• Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans in alignment with the Account Team to track client specific outcomes including a client adoption and performance of Visa products purchased.
• Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa selftools.
• Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other crossfunctional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Support development of client education and training materials (including webinars) to communicate new Visa Rules essential mandates Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Support and/or lead periodic operational reviews with clients and Visa stakeholders.
• Act on an adhoc and as needed basis for applicable clients as the escalation point for managing significant issues and major incident/crisis responses.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Knowledge of the payment industry (i.e. Visanet processing trends threats competitors regulatory environments)
• Analytical skills to prepare and summarize data into business solutions and provide sound analysis
• Able to communicate complex technical terms and/or processes in business language tailored to client
• Selfstarter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multitask under deadlines
• Experience using standard Microsoft Office tools (e.g. Excel PowerPoint Word)
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
• Fluent in English proficiency is Arabic will be considered advantageous
• Certifications or qualifications in Client/Customer Success project management or related areas of practice and expertise.
• Willing to travel frequently for client visits in other GCC countries.
• Basic to intermediate proficiency in the following skills:
• Building client relationships Build credibility and create trustbased relations partner with clients to build their business
• Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
• Client engagement Communicate clearly and effectively with clients
• Proactiveness Think ahead and take action
• Critical thinking Take ownership over problems and find creative solutions to complex problems

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime

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Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Description

Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities:

• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
• Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
• Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
• Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
• Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
• Develop customer account plans in partnership with other Blackline teams and distribution partners
• Work as an ambassador to help clients realize the full benefit of available Blackline products and services
• Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
• Actively look for ways to improve process efficiencies and effectiveness
• Other duties as assigned
  
  

• Post-secondary degree in business, marketing and/or technical field is an asset
• Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region
• Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element
• Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset
• Fluent in English, and experience working in an international business environment
• Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
• Functional in using MS Office and other corporate administration tools
• Excellent customer service skills, a desire to understand each customer's needs, and help find the right solution for them
• Clear communication, both written and verbal with strong interpersonal skills
• Proven experience managing customer relationships and identifying business opportunities
• Ability to travel up to 25%
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Are you passionate about enhancing client experiences and driving success in the building and infrastructure testing and inspection sector? Join our team at Cornerstone

• Serve as a key liaison between our clients and the sales team, ensuring seamless communication.
• Manage the development of tailored proposals by coordinating with our technical team to effectively meet client needs.
• Efficiently oversee processes within our CRM to enhance client interactions and track progress.
• Provide timely follow-ups and engagement to ensure an outstanding client experience that fosters mutual success.

We seek a dedicated professional with excellent communication and organizational skills who is committed to fostering strong client relationships.

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As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company's values.

Key Responsibilities:

1. Client Success Leadership:
   · Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
   · Lead client onboarding processes to set clear expectations and foster long-term partnerships.
2. Retention Strategies:
   · Design and execute strategies to minimize client churn and enhance loyalty.
   · Proactively address client concerns and challenges, delivering timely resolutions.
3. Revenue Growth:
   · Identify and pursue upselling and cross-selling opportunities that add value to client projects.
   · Collaborate with sales and technical teams to create tailored proposals that align with client needs.
4. Performance Monitoring and Reporting:
   · Track and analyze key client success metrics, including retention rates and revenue contributions.
   · Provide regular reports to senior management on client success outcomes and areas for improvement.
   · Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.
   · Advocate for clients within the organization, driving improvements based on their feedback.
5. Market Insight and Strategy:
   · Stay informed about industry trends, competitor offerings, and emerging technologies.
   · Use market insights to recommend enhancements to company services and solutions.

Qualifications and Skills:

1. · Bachelor's degree in Business, Marketing, or a related field.
2. · Proven experience in client relationship management, ideally within the web and app development industry.
3. · Strong understanding of client retention and revenue growth strategies.
4. · Exceptional communication and negotiation skills.
5. · Proficiency in CRM software and data analysis tools.
6. · Ability to manage multiple clients and projects simultaneously.
7. · Results-driven mindset with a passion for delivering exceptional client experiences.
8. · Focus on Project Success and Client success.
9. · Lead the team to achieve both company and client objectives.

Job Types: Full-time, Permanent

Our organization is seeking a seasoned professional to spearhead client success initiatives in Kuwait.

This is an exciting opportunity for a trusted advisor to partner closely with key clients and drive the realization of their benefits from our products.

The ideal candidate will own the holistic post-sale relationship with applicable clients, providing operational support and assistance in growing their business.

Responsibilities include:

• Implementing new products purchased by clients
• Ensuring operational goals and success metrics are understood
• Building and sustaining a strong advocate status with key client stakeholders
• Designing and delivering initiatives to enhance client adoption of products and use of self-tools
• Staying current with the latest payment processing trends, solutions, and technologies
• Establishing relationships with Client Services and other subject matter experts
• Supporting development of client education and training materials
• Leading operational reviews with clients and stakeholders

A hybrid position, expecting days in office to be confirmed by the hiring manager. Qualifications include 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree. Analytical skills, knowledge of the payment industry, and ability to communicate complex technical terms in business language are preferred qualifications.

We are seeking a Client Success Specialist to play a pivotal role in driving the success of our valued clients. The ideal candidate will excel in building and nurturing lasting relationships, ensuring clients achieve their desired outcomes while utilizing our services effectively.

This is an opportunity for you to contribute significantly to our company's growth while building and nurturing relationships that yield mutual success and satisfaction.

• Develop and maintain strong client relationships to ensure ongoing satisfaction.
• Serve as a primary point of contact for any client-related inquiries or issues.
• Collaborate with internal departments to facilitate seamless service delivery for clients.
• Analyze client needs and objectives to deliver tailored solutions that meet their business goals.

• Bachelor's degree in Business, Marketing, or related fields preferred.
• Minimum 3-5 years of experience in client-facing roles or account management.
• Demonstrated track record of achieving success through client relationship management.
• Exceptional communication and interpersonal skills, both written and verbal.

We are seeking a dedicated and results-oriented Client Success Manager to foster strong client relationships and ensure customer satisfaction. You will be responsible for understanding client needs, providing tailored solutions, and ensuring long-term success and retention.

• Build and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues.
• Understand client needs and objectives to ensure the successful delivery of products and services.
• Collaborate with internal teams to ensure seamless service delivery.
• Proactively monitor client success and identify areas for improvement.
• Develop strategies to increase client satisfaction and retention.
• Upsell and cross-sell additional services to existing clients.
• Track and report on client health and success metrics.

• Bachelor's degree in Business Administration or related field.
• 5 years of experience in client success, account management, or customer service.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, problem-solving, and negotiation skills.
• Proficient in CRM software and client management tools.

• Competitive salary and performance-based bonuses.
• Fun and collaborative work environment.