466 Client Support jobs in the United Arab Emirates

We are seeking a highly skilled and experienced Customer Service Professional to join our team. The ideal candidate will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met with professionalism and courtesy.

The role involves a range of key responsibilities including:

• Responding to customer inquiries in a timely and efficient manner
• Scheduling and confirming appointments with clients
• Greeting and welcoming customers, providing a professional and courteous atmosphere
• Directing visitors to specific destinations and informing other employees of their arrivals or cancellations
• Copying, filing, and maintaining documents, adhering to established protocols
• Handling incoming and outgoing mail, including email correspondence, with precision and attention to detail

• Excellent communication and interpersonal skills, enabling effective interaction with clients and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently
• Proficiency in English and Hindi languages, with the ability to communicate effectively with diverse clientele
• Basic computer skills, including proficiency in Microsoft Office applications
• A high level of integrity, trustworthiness, and commitment to confidentiality when handling sensitive client information

• Prior experience in a customer-facing role, preferably in a similar industry or sector
• Familiarity with CRM software and other productivity tools
• A passion for delivering exceptional customer service and exceeding client expectations

We are seeking a highly skilled Senior Client Services Manager to provide exceptional operational support to our Relationship Management Teams, enabling them to focus on business growth and building new relationships.

The successful candidate will act as a liaison between clients and internal departments, enhancing the client experience by delivering tailored services and providing expert operational and administrative support. This includes advising clients on account services, e-channel capabilities, banking regulations, and regulatory requirements.

• Provide high-level operational support to Relationship Management Teams.
• Maintain seamless communication between clients and internal departments.
• Enhance client satisfaction through customized service delivery and problem-solving.
• Develop and deliver advisory services to educate clients on banking capabilities.
• Foster strong relationships with clients to ensure their needs are met.

To succeed in this role, you will require:

• A University Degree in Commerce or Banking.
• A minimum of 3 years' experience in a Bank, preferably in a Banking Operations environment.
• In-depth knowledge of general banking principles and practices.
• Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
• An ability to work independently and collaboratively within a dynamic team environment.

This is an exciting opportunity for a motivated professional to join our organization and contribute to the success of our clients. If you have a passion for delivering exceptional client service and a strong understanding of banking operations, we encourage you to apply for this challenging and rewarding role.

Leadership Role

Job Summary

As a contact centre team leader, you will lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s.

Key Responsibilities

1. Team Management : Effectively manage daily operations and admin as assigned, including emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and other organizational tasks.
2. Client Support : Actively involve yourself in client calls and ensure timely updates are communicated to the team.
3. Operational Efficiency : Work with colleagues to effectively run the contact centre operation.
4. Staff Development : Interview and hire suitable candidates, as needed.
5. Performance Analysis : Prepare reports and analyze data to inform management decisions.

Leadership Skills

You will provide supervision and motivation to staff to foster competitive performance. Ensure efficient and productive handling of inbound call volumes. Ensure staff have necessary information, knowledge and training to efficiently perform all job responsibilities. Maintain knowledge of all programs/projects the inbound unit supports. Assist staff with questions regarding products and services offered by the client. Respond promptly and accurately to customer inquiries and complaints via telephone at the supervisory level. Institute creative and innovative rewards and recognition activities to enhance team performance and motivation. Foster career advancement of team members within the project or lateral movement.

Performance Management

1. Monitoring Performance : Ensure all key metrics of performance are met and exceeded through regular call monitoring, observed listening, live chat and on-call assistance.
2. Setting Objectives : Set objectives and clearly communicate goals and targets to be met each month.
3. Guidance and Coaching : Provide ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
4. Staff Assessment : Monitor and assess staff performance and administer feedback daily, monthly and yearly.
5. Review and Feedback : Review and provide regular feedback to staff on the quality and quantity of work produced.
6. Development Opportunities : Assess staff capabilities and identify appropriate development and training opportunities.
7. Professional Conduct : Set expectations of conduct and professionalism through example.
8. People Metrics : Manage people metrics within the team, including attrition, absenteeism, schedule adherence etc.
9. Cross-Support : Collaborate with other supervisors and management team members to support advisors and maximize customer satisfaction.

Client Relationships

1. Client Engagement : Effectively manage and strengthen relationships with client representatives.

Candidate Profile

Qualifications:

• Minimum 1 year experience in customer service in exceeding metrics and leading individuals to success within a BPO setting.
• Bilingual English (B2+ level) and native Arabic speaker.
• Strong communication and interpersonal skills.
• Graduate preferred in any stream and above.
• Ability to infuse joy and humor into work, making it genuinely fun for yourself and those around you.
• Analytical, efficient and thorough.
• Proficiency with technology, especially computers, software applications and phone systems.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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• Greet customers warmly and guide them to their tables or manage takeaway/delivery orders.
• Handle guest inquiries, complaints, or special requests professionally and promptly.
• Maintain a high standard of customer service at all times.
• Take and relay food and beverage orders accurately (if required).
• Coordinate with kitchen and service staff to ensure smooth service flow.
• Maintain cleanliness and organization of the service area.
• Handle POS system for order billing and payments.
• Assist in upselling menu items and promoting restaurant offerings.

Desired Candidate Profile

• 1–2 years of customer service experience in the F&B or hospitality sector.
• Excellent communication and interpersonal skills.
• Friendly, professional attitude with strong problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and holidays.
• Immediate availability is highly preferred.
• Fluency in English; knowledge of other languages is a plus.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

EFS Facilities Services

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)

Legor Dubai is part of Legor Group, an internationally renowned company and Italian legacy brand in the metals industry. We specialize in the research, development, and distribution of alloys, powders, and plating solutions for the jewellery, fashion, and industrial sectors. Our mission is to lead the way in sustainable metal innovation, providing cutting-edge solutions to our partners globally.

Position Overview

Legor Dubai is seeking a proactive and reliable Customer Service & Warehouse clerk to join our growing team in Dubai. This hybrid role combines warehouse operations with front-line customer service, ensuring an excellent experience for both internal and external stakeholders.

The ideal candidate is hands-on, organized, and customer-oriented, capable of managing stock movements while also handling sales counter tasks such as order quotations and invoicing.

Key Responsibilities

• Receive and inspect incoming goods, verifying accuracy and condition.
• Accurately store goods in the warehouse following internal procedures.
• Perform regular stock checks and inventory control.
• Assist customers at the service counter by preparing physical orders for collection or shipment.
• Generate quotations and issue sales invoices in coordination with internal systems.
• Maintain order and cleanliness in the warehouse and customer service area.
• Collaborate closely with internal departments and HQ in Italy to ensure smooth operations.
• Support documentation and basic administrative activities related to warehouse and sales.
  
  

• Education: High school diploma or equivalent required.
• Experience: 1-2 years in a similar customer service and/or warehouse role preferred.
• Previous experience in a B2B environment or within the jewellery/metals industry is a plus.
  
  

• Strong organizational and time management skills.
• Attention to detail and high accuracy in stock handling.
• Excellent written and verbal communication skills, both in English and Hindi
• Customer-oriented with a professional and courteous approach.
• Proficient with Microsoft Office (Excel, Outlook) and basic inventory systems.
• Ability to handle physical work, including lifting and moving goods.
• Team player with a flexible and solution-oriented mindset.
  
  

• Competitive salary and benefits package.
• Opportunity to work with a global leader in the metals science industry.
• Supportive and collaborative work culture.
• Real growth and development opportunities.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail Luxury Goods and Jewelry

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Position

Customer Service & Cashier

Location:

Grand Mills – Abu Dhabi

What Will Your Day Look Like?

The Customer Service/Cashier will be responsible for handling, verifying, and validating the entire process of external warehouse operations following Grand Mills policies.

How Will You Make an Impact?

• Receive, inspect, and store animal feed products under company standards.
• Maintain accurate stock records and perform regular inventory checks.
• Handle inquiries from customers and the sales team; provide product information and assist with order placement.
• Process sales transactions and maintain accurate cash register records.
• Coordinate with primary warehouses to ensure timely stock replenishment.
• Ensure the store is clean, organized, and adequately stocked.
• Assist with loading/unloading goods and arranging deliveries when needed.
• Address and resolve customer complaints professionally and efficiently.
• Follow Good Warehouse Practices (GWP) to ensure proper handling and storage of products.
• Adhere to Health, Safety, and Environment (HSE) regulations to maintain a safe and compliant workplace.
• Prepare and submit daily sales and stock reports as required.
• Be flexible with working hours beyond the standard 10-hour shift; overtime will be compensated as applicable.
• Be available to work during public holidays, Ramadan hours, and both split and single shifts, based on business requirements.
• Actively participate in stock count activities (monthly, quarterly, and annual).
• Maintain a smart and professional appearance in the workplace.
• Demonstrate teamwork and a positive attitude; attend required training and meetings.
• Be willing to relocate once or twice a year as part of duty rotation between Agrivita Stores located in remote areas (AE & AIN, NE, and WR).
  
  

• Bachelor's degree/diploma in any.
  
  

• A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.
  
  

• Excel
• MS Word
• MS Access
• Basic Accounting
• ERP
  
  

• Prior experience in storekeeping, retail, or customer service is preferred.
• Basic knowledge of animal feed products is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations, including billing and inventory software.
• Familiarity with Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) guidelines is a plus.
• Willingness to work flexible hours, including overtime and public holidays, as needed.
• High attention to detail with the ability to work independently and take initiative.
  
  

We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.

Applicants should have:

1. Strong communication skills
2. A positive attitude
3. A passion for helping customers

We offer a competitive salary . For more details, please call or WhatsApp .

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Established in 2015, Dr. Job is an online platform that connects employers with skilled job seekers, making it the UAE's premier job portal, attracting thousands of visitors daily.

Do you want to join a leading company in its sector? Are you passionate about the world of bread and pastries, and do you want to contribute your ideas and projects related to trends, products, recipes, and doughs?

We are a dynamic, innovative company with a human team eager to take on the world and set trends in the world of pastries and bread. If you are one of them, this is your project, and Europastry is your business

If you are interested in becoming part of this exciting and constantly growing project, this is your opportunity

Below are more details about the project:

Your job will be to ensure customer service guidelines are implemented in alignment with the company's vision and mission, working closely with the leading customer service team in Spain. Additionally, you will handle daily administrative tasks in the office. To succeed in this multifaceted role, you should be passionate about working with people, competent, proactive, and customer-focused.

• Implement customer service guidelines to support the sales team and maintain ongoing relationships with existing and new customers in the Middle East and Africa region;
• Align guidelines and procedures for MEA with the central international customer service team in Spain;
• Maintain a ledger and follow up daily on orders between customers, the central customer service in Spain, and the local sales team;
• Provide knowledgeable information about the company's products and services to customers;
• Support customers with proactive, timely solutions that add value to sales execution;
• Monitor orders and services to contribute to the company's quantitative and qualitative targets;

Perform other related duties as required to ensure the continuous operation of the local office (e.g., license renewal).

Degree in Business Administration or equivalent

Experience: At least 2 years of customer service experience in an international company

Fluent in English; knowledge of Spanish and Arabic is optional

High level of written and oral communication skills

Proactive thinking

Excellent communication and negotiation skills