1 317 Client Support jobs in the United Arab Emirates

We are seeking a skilled professional to provide exceptional support to clients in the UAE. As a key member of our team, you will be responsible for delivering top-notch service and resolving client queries in a timely and professional manner.

• Provide outstanding customer service through various communication channels
• Respond to client inquiries and resolve issues in a prompt and courteous manner
• Work closely with internal teams to ensure seamless delivery of services
• Maintain accurate records of client interactions and feedback

To succeed in this role, you will need:

• 1-2 years of experience in customer service or client support
• Strong English communication skills (spoken and written)
• Experience supporting US clients is a strong advantage
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent problem-solving and conflict resolution skills

• Strategic thinker with excellent interpersonal skills
• Proven track record of providing high-quality customer service
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity to grow your career.

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate's client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate's product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate's products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.

About the Role:
We are seeking a highly skilled Client Support Associate to support front-office activities while ensuring smooth trade operations and client servicing. The successful candidate will serve as a secondary client point of contact, responding to client queries and service requests in a timely, professional manner.

Main Responsibilities:

• Support the Relationship Manager in onboarding clients, preparing investment presentations, account documentation, and ongoing reporting.
• Manage trade settlement processes and ensure accurate and timely reconciliation of client transactions.
• Prepare monthly or ad hoc client portfolio statements and performance reports.
• Coordinate client payments, transfers, and cash movements with internal teams and custodians.
• Maintain CRM records, track follow-ups, and assist in meeting preparation and post-meeting documentation.
• Collaborate closely with traders, operations, and compliance to ensure smooth and compliant client servicing.

• A Bachelor's degree in Finance, Accounting, Economics, or related field.
• 2-4 years of experience in a client servicing, investment operations, or trade support role within financial services.
• Fluent in Mandarin and currently based in UAE.
• Strong knowledge of trade settlement, reconciliation, and client onboarding procedures.

We are seeking a Client Services Coordinator to facilitate seamless communication between clients and departments.

To provide superior client support to high-net-worth individuals, ensuring prompt and efficient execution of their requests. The primary goal is to increase customer satisfaction and offer accurate information about financial products.

• Offer a comprehensive banking service to clients, adhering to established timeframes.
• Maintain adherence to bank procedures and policies, reporting any deviations to the immediate supervisor or manager.
• Achieve a zero-loss policy for customers due to unsatisfactory service.

1. Execute all financial and non-financial transactions within your authority level in a timely and error-free manner.
2. Familiarize yourself with service standards and turnaround times for various transactions, striving to meet and exceed them.
3. Develop and maintain an organized filing system, ensuring all documents are properly filed and easily accessible.
4. Report daily activities, obtain unit head signatures, and file for record purposes.
5. Record all client instructions forwarded to business support units and ensure prompt and accurate execution.

Job Title: Client Support Expertise

Location: Ras Al Khaimah, UAE

To optimize call center productivity through proficient communication and sales skills in accordance with company protocols and procedures.

• Address inbound & outbound calls according to established guidelines and schedules set by the organization.
• Proactively offer customers to register for Interactive Voice Response (IVR) and SMS services as per company policies.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email after initial contact.
• Explain products, services, and prices; answer all customer questions in a polite and courteous manner.
• Maintain high levels of politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers accurately.
• Keep accurate records of all tasks performed as per defined format.
• Secure and file customer documents accordingly.
• Initiate outbound calls to new and existing customers to meet sales targets.
• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various financial products to qualifying customers or callers.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all company protocols and procedures.

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product knowledge
• Average handling time
• Sales leads generation targets

• Communication skills in Arabic and English
• Sales skills
• Customer resolution skills

We are currently seeking a highly skilled Client Support Representative to deliver exceptional client experiences. In this role, you will be responsible for fostering strong relationships with clients, managing their inquiries, and escalating complex issues to relevant teams.

Key Responsibilities:

1. Ensure seamless communication with clients via phone, email, or in-person interactions.
2. Manage client complaints and concerns in a timely and professional manner.
3. Collaborate with internal teams to resolve client issues and provide technical assistance.
4. Conduct regular check-ins with clients to gauge satisfaction and identify areas for improvement.
5. Maintain accurate records of client interactions and update relevant systems accordingly.

Requirements:

1. Bachelor's degree in Business Administration or related field.
2. 2-3 years of experience in customer-facing roles or similar industries.
3. Exceptional communication and interpersonal skills.
4. Proficiency in CRM software and Microsoft Office applications.
5. Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Client Support Representative. If you possess excellent communication skills, a passion for delivering exceptional client experiences, and a willingness to learn and grow, we encourage you to apply.

Job Title: Relationship Management Expert

This is a key role within our organization, responsible for providing operational services and support to Relationship Management Teams. This will enable them to focus on business growth and building new relationships.

• Foster a culture of compliance with all relevant departmental policies, processes, standard operating procedures, and instructions.
• Demonstrate adherence to the organization's values and ethics at all times to promote a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Prepare timely and accurate statements and reports to meet department requirements.
• The primary objective is to act as a liaison between clients and internal departments.
• Enhance the client experience by providing operational and administrative support.
• Provide advisory services to educate clients on account services, e-channels, banking regulations, and regulatory requirements.
• Serve a wide range of CIB clients, including.
• Attend to client service requests and arrange to provide appropriate service either directly or through other internal departments.
• Resolve client issues and grievances while mitigating factors that led to complaints.
• Collect required documentation as per bank/regulatory requirements.
• Assist in reviewing Service Level Agreements with clients to manage expectations.
• Maintain effective communications with clients and internal stakeholders.
• Manage up-to-date records of correspondences, handled queries, and service requests.
• Ensure the secure handling of security items under their custody.
• Analyze areas of improvement while considering risk factors attached to them.
• Raise and handle customer complaints, ensuring resolution within agreed SLAs.
• Collaborate with stakeholders to identify root causes and prevent repetition.
• Support Operations teams with tasks such as Account Opening documentation, Account maintenance activities, Corporate Credit Card operation, Cheque book requests, Balance confirmation letters, Return Cheque, Payments (Inward and Outward) related queries, Charges related issues, E-channels related issues, Client Correspondence, and Exception handling.

Qualifications :

Minimum Qualification: University Degree in Commerce or Banking

Minimum Experience: Minimum 3 years experience in a Bank with exposure to Banking Operations

Key Skills:

Good working knowledge of Backoffice operating procedures, Excellent communication skills, Analytical skills, Self-motivated, Flexible, Dynamic problem-solver ready to work in a challenging environment, Ability to work independently and in a cooperative team environment, Attention to detail, accuracy, and efficiency are crucial in this role.

Remote Work : No

Employment Type : Full-time

Benefits:

This position offers excellent career growth opportunities, competitive salary, and comprehensive benefits package.

How to Apply:

Send your resume and cover letter to us via email.

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate’s client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate’s product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate’s products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.