627 Account Management jobs in the United Arab Emirates

Specialist, Account Management

Dubai, Dubai 0004 Checkout MENA FZ-LLC

Posted today

Job Viewed

Tap Again To Close

Job Description

Specialist, Account Management page is loaded Specialist, Account Management Apply locations Dubai time type Full time posted on Posted Yesterday job requisition id R7700

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you’ll be doing:

  • Crafting merchant specific account development plans focusing on revenue generation

  • Building high touch, consultative and positive relationships with our merchants through regular and open communications

  • Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

  • Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue

  • Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels

  • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

  • Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you:

  • Good knowledge of today’s major e-commerce and payments technologies, players and future trends

  • 2+ years of experience working in a PSP, Acquirer or similar

  • Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry

  • A strategic problem solver with excellent project management skills

  • Customer driven and able to establish robust relationships with assigned customer base

  • Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

  • Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Account Management Professional - Fashion

Dubai, Dubai Trendyol

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.

Responsibilities
  • Develop and execute portfolio strategy, driving growth in selected categories.
  • Recruit and onboard high-potential suppliers, meeting quarterly targets.
  • Negotiate deals, manage P&L, and oversee inventory and pricing.
  • Provide data-driven insights and advice to optimize supplier success.
  • Track and report business development results, analyzing data.
  • Lead projects to enhance customer and partner experiences.
  • Conduct strategic meetings with suppliers to align objectives.
  • Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.
Expected Qualifications
  • Bachelor’s or Master’s Degree preferably in Engineering, Management, Business or related fields.
  • Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
  • Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
  • Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
  • Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
  • Fluency in English and Arabic communication, both written and verbal.
What We Offer
  • Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
  • Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
  • Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
  • A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
  • Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
  • Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

VP Account Management, Banking - QA System Integrator

Qataryello

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only.

Responsibilities
  • Strategic Account Management:
    • Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
    • Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
    • Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
  • Executive Relationship Management:
    • Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units.
    • Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience.
    • Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
  • Business Development & Consultative Selling:
    • Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure.
    • Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges.
    • Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs).
  • Domain Expertise & Thought Leadership:
    • Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity).
    • Understand the unique regulatory and business landscape of the Middle East banking industry
    • Represent the company at industry forums, conferences, and executive roundtables.
Required Skills & Experience
  • Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management.
  • Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East.
  • Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE)
  • Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential.
  • Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+).
  • C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives.
  • Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East.
  • Language: Full professional fluency in English is mandatory.
Desirable Skills & Qualifications
  • Education: An MBA or other relevant advanced degree.
  • Technical Acumen: Direct experience with banking technology platforms (e.g., Core Banking Systems like Temenos T24, Finacle; Digital Banking platforms) is a plus
  • Relationships: Pre-existing, transferable C-level relationships within major banks in the UAE
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Retail Account Management Professionals - Fashion - Sports Category

Dubai, Dubai Trendyol

Posted today

Job Viewed

Tap Again To Close

Job Description

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

As a Retail Account Management Professional, you'll be at the core of our business, driving growth by managing a portfolio of key suppliers. You'll take ownership of the entire account lifecycle, from actively recruiting and onboarding new partners to developing a strategic plan for their success. This is a dynamic, data-driven role where you'll manage P&L, negotiate deals, and provide expert advice to optimize performance, directly impacting the customer experience and our overall business results.

Responsibilities
  • Develop and execute portfolio strategy, driving growth in selected categories.
  • Recruit and onboard high-potential suppliers, meeting quarterly targets.
  • Negotiate deals, manage P&L, and oversee inventory and pricing.
  • Provide data-driven insights and advice to optimize supplier success.
  • Track and report business development results, analyzing data.
  • Lead projects to enhance customer and partner experiences.
  • Conduct strategic meetings with suppliers to align objectives.
  • Educate new suppliers on Trendyol tools and systems for efficient management.
Expected Qualifications
  • University degree (preferably engineering, business administration and economy faculties)
  • 5+ years of experience in Account Manager experience in fashion e-commerce
  • Exceptional communication, persuasion and team working skills
  • Strong problem solving and decision making skills
  • Project or process management experience is a plus
  • Able to work within a dynamic and fast-paced environment
  • Excellent verbal and written communication skills in English
  • High level analytical skills
  • Strong Excel skills, SQL knowledge preferred.
What We Offer

Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Senior Specialist, Technical Account Management Commercial Dubai

Dubai, Dubai Checkout Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

Link to Privacy Policy Link to Cookie PolicySenior Specialist, Technical Account Management page is loaded# Senior Specialist, Technical Account Managementlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R7995***Company Description***Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.***Job Description***TO BE FINALISED***The Role***In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.***What you’ll be doing:*** **Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.*** **Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.*** **Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.*** **Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.*** **Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.*** **Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.*** **Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.***Qualifications*** **4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.*** **Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.*** **Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)*** **Familiarity with API-based integration methods and related tools/frameworks*** **Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)*** **Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.*** **Results-oriented approach with a focus on delivering exceptional customer satisfaction.*** **Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.*** **Willingness to travel occasionally to client sites as required.***Bring all of you to work***We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.***Life at Checkout.com***We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

VP Account Management, Baking - QA System Integrator

Michael Page

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

The Role
The Strategic Account Partner (VP level) will be responsible for the complete ownership (P&L) of a portfolio of 2-4 strategic banking accounts in the ME. Your mission is to move beyond a vendor relationship to become a deeply embedded strategic partner. You will be building C-level connections, understanding the client's business imperatives, and proactively identifying opportunities to drive value and growth through world-class QE solutions. Client Details Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only. Description Strategic Account Management: * Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals. * Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets. * Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services. Executive Relationship Management: * Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units. * Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience. * Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues. Business Development & Consultative Selling: * Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure. * Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges. * Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs). Domain Expertise & Thought Leadership: * Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity). * Understand the unique regulatory and business landscape of the Middle East banking industry * Represent the company at industry forums, conferences, and executive roundtables. Job Offer * A highly competitive compensation package, including a lucrative, performance-based incentive plan. * The opportunity to take a leadership role and shape our growth strategy in a key global market. * High visibility and direct impact on the company's success in the region. * A dynamic, entrepreneurial, and collaborative work culture that rewards innovation and strategic thinking.

Requirements
* Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management. * Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East. * Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE) * Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential. * Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+). * C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives. * Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East. * Language: Full professional fluency in English is mandatory. Desirable Skills & Qualifications * Education: An MBA or other relevant advanced degree. * Technical Acumen: Direct experience with banking technology platforms (e.g.

About the company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
This advertiser has chosen not to accept applicants from your region.

Customer Service

Dubai, Dubai Galaxy Freight Pvt. Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

The candidate will be responsible for:

  1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
  2. Relationship management with customers and developing an understanding of their business needs.
  3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
  4. Proactively tracking the shipments and notifying the customers whenever required.
  5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
  6. Resolving customer issues by engaging suitable stakeholders.
  7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
  8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

  • Excellent communication and interpersonal skills.
  • Fluent in Hindi and English (oral and written).
  • Computer literate.
  • Familiar with MS Office tools.
  • Familiar with international logistics and freight forwarding (ocean/air & import/export).
Apply Now

Full Name *

Email *

Phone *

Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Account management Jobs in United Arab Emirates !

Representative - Customer Service

Dubai, Dubai WESCO

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Dubai, Dubai Connex Emirates

Posted today

Job Viewed

Tap Again To Close

Job Description

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities
  • Assist customers with inquiries, complaints, and service requests.
  • Provide information about products and services.
  • Handle phone calls, emails, and live chat support.
  • Process orders, returns, and exchanges efficiently.
  • Maintain customer records and update databases.
  • Resolve customer issues with a positive and problem-solving approach.
  • Ensure high levels of customer satisfaction.
Requirements
  • Previous experience in customer service is a plus.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks and work under pressure.
  • Good problem-solving and interpersonal skills.
  • Proficiency in Microsoft Office and CRM systems is an advantage.
  • Willingness to work flexible shifts, including weekends and holidays.
What We Offer
  • Competitive salary and performance-based incentives.
  • Career growth and professional development opportunities.
  • Friendly and team-oriented work environment.
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Supervisor

Dubai, Dubai Iiqaf

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

Responsibilities
  • Supervise and guide the customer service team to deliver high-quality support and service.
  • Develop and implement customer service policies and procedures to enhance service delivery.
  • Monitor team performance metrics and provide regular feedback and coaching to team members.
  • Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
  • Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
  • Compile and analyze customer feedback, utilizing data to improve service processes.
  • Collaborate with other departments to address customer needs and improve overall customer satisfaction.
Requirements
  • Bachelor’s degree in Business Administration, Management, or related field preferred.
  • Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
  • Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
  • Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
  • Strong problem-solving skills and the ability to make decisions rapidly and effectively.
  • Ability to work flexible hours, including evenings and weekends, as required.
  • Accommodation
  • Transportation
  • Health insurance
Qualifications

High School / Bachelor Degree

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Account Management Jobs