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# .Clinical Implementation Specialist page is loaded# Clinical Implementation Specialistlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R98593**About our Team**As a Clinical Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical implementation and project management, clinically focused product adoption and engagement services, customized training programs, and commercial readiness / go-to-market support.**About the Role**As a Clinical Implementation Specialist, you will play a pivotal role in driving the successful implementation of our Clinical Solutions for a diverse range of healthcare clients. You will lead complex projects and manage high-profile accounts while ensuring exceptional service delivery and customer satisfaction. Your expertise in clinical workflows, project management, and stakeholder engagement will be critical to the success of our clients and the overall impact of our solutions.**Responsibilities*** Lead the implementation of Clinical Solutions for large and complex healthcare organizations, ensuring alignment with client goals and timelines.* Develop and maintain comprehensive project plans, including milestones, timelines, and resource allocation, while adapting to evolving client needs.* Serve as the primary point of contact for key stakeholders, including clinical leadership and executive sponsors, to ensure clear communication and alignment on project objectives.* Conduct in-depth assessments of client requirements, workflows, and operational challenges to tailor implementation strategies effectively.* Collaborate with cross-functional teams, including Product, Technology, and Subject Matter Experts, to ensure the delivery of relevant solutions and address any technical issues.* Provide virtual and on-site training and support for clients, ensuring that staff are proficient in utilizing our products to enhance patient care.* Identify potential risks and challenges during implementation and proactively develop strategies to mitigate them, ensuring high levels of customer satisfaction.* Analyze client feedback and implementation outcomes to drive continuous improvement in processes and service delivery.* Stay current with industry trends, clinical best practices, and product updates to provide informed recommendations to clients**Requirements*** Current Registered Nurse licensure with direct patient care experience.* Fluent English required; Arabic fluency is a plus.* Seasoned experience in clinical implementation, customer engagement, or consulting within the healthcare sector.* Strong experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Allscripts/Altera) and clinical informatics.* Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.* Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.* Ability to work collaboratively in a matrixed organization and across functional teams.* Willingness to travel to client sites in the region as needed (up to 50% of time).* Project Management Professional (PMP) certification is a plus.**Work in a way that works for you**We promote a healthy work/life balance across the organisation and offer our teams a hybrid work environment with flexible hours.* Medical and Air Ticket* Competitive Bonus* 25 days paid annual Leaves* Hybrid Working Model We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let’s shape progress together. Join us.elsevier.com/about/careers #J-18808-Ljbffr
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