325 Cloud Support jobs in the United Arab Emirates

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Job Description

As a Cloud Support Associate Engineer, you will play an integral role in supporting our clients' cloud infrastructure by diagnosing and resolving their cloud-related issues. Your expertise will help ensure the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. In this role, you will interact with a range of clients who use different cloud services and platforms, providing them with technical assistance and advice on managing their cloud integrations effectively. This is an opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.

Job Description

As a Cloud Support Associate Engineer, you will play an integral role in supporting our clients' cloud infrastructure by diagnosing and resolving their cloud-related issues. Your expertise will help ensure the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. In this role, you will interact with a range of clients who use different cloud services and platforms, providing them with technical assistance and advice on managing their cloud integrations effectively. This is an opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.

Responsibilities

• Provide technical support for cloud service issues and requests from clients.
• Diagnose and troubleshoot cloud infrastructure problems to maintain efficiency.
• Collaborate with clients and internal teams to resolve complex cloud-related issues.
• Monitor cloud services to ensure uptime and optimal performance levels.
• Create and manage documentation for solutions to recurring cloud support issues.
• Assist in cloud migration projects by providing technical support and guidance.
• Perform regular reviews and risk assessments of cloud environments and configurations.
• Engage with clients to provide training and information on cloud best practices.
• Contribute to the design and improvement of workflow processes for cloud support.
• Ensure compliance with data protection and security regulations in all support activities.
• Utilize monitoring tools to proactively identify potential cloud infrastructure issues.
• Provide feedback to cloud service development teams on common support issues.
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in cloud technologies such as AWS, Google Cloud, or Microsoft Azure.
• Strong analytical and problem-solving skills in cloud computing environments.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Proficiency in using cloud monitoring and support tools and platforms.
• Understanding of networking, virtualization, and storage in cloud contexts.
• Excellent time-management skills and ability to handle multiple tasks simultaneously.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a highly skilled Senior Cloud Support Specialist to join our IT department.

The ideal candidate will have a strong background in cloud applications and SaaS integrations, with excellent troubleshooting and analytical skills.

As a Senior Cloud Support Specialist, you will be responsible for ensuring the smooth operation of our in-house cloud applications and third-party SaaS integrations.

Key responsibilities include:

• Monitoring application health, performance, and integrations in cloud environments (e.g., Azure, AWS)
• Troubleshooting and resolving technical issues for in-house cloud apps and SaaS integrations
• Incident and problem management, including logging, tracking, and managing incidents through to resolution
• Continuous improvement, identifying opportunities to automate manual tasks and improve monitoring, reliability, and user experience

• Bachelor's degree in Information Technology or related field, with 8 or more years of experience in related field
• Strong understanding of insurance, corporate savings, and pensions/end-of-service benefits
• Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions
• Strong troubleshooting and analytical skills
• Clear, customer-focused communication
• Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices

• Opportunity to work with modern cloud technologies and leading SaaS platforms
• Be part of a global, collaborative team focused on continuous improvement
• Grow your technical, communication, and problem-solving skills
• Make a real impact by supporting solutions used by Zurich and our customers every day

• Gain valuable experience working with cutting-edge cloud technologies
• Develop your expertise in cloud application support and SaaS integration
• Enhance your communication and problem-solving skills

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Job Description
As a Cloud Support Associate Engineer, you will play an integral role in supporting our clients' cloud infrastructure by diagnosing and resolving their cloud-related issues. Your expertise will help ensure the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. In this role, you will interact with a range of clients who use different cloud services and platforms, providing them with technical assistance and advice on managing their cloud integrations effectively. This is an opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.

Job Description
As a Cloud Support Associate Engineer, you will play an integral role in supporting our clients' cloud infrastructure by diagnosing and resolving their cloud-related issues. Your expertise will help ensure the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. In this role, you will interact with a range of clients who use different cloud services and platforms, providing them with technical assistance and advice on managing their cloud integrations effectively. This is an opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.
Responsibilities

• Provide technical support for cloud service issues and requests from clients.
• Diagnose and troubleshoot cloud infrastructure problems to maintain efficiency.
• Collaborate with clients and internal teams to resolve complex cloud-related issues.
• Monitor cloud services to ensure uptime and optimal performance levels.
• Create and manage documentation for solutions to recurring cloud support issues.
• Assist in cloud migration projects by providing technical support and guidance.
• Perform regular reviews and risk assessments of cloud environments and configurations.
• Engage with clients to provide training and information on cloud best practices.
• Contribute to the design and improvement of workflow processes for cloud support.
• Ensure compliance with data protection and security regulations in all support activities.
• Utilize monitoring tools to proactively identify potential cloud infrastructure issues.
• Provide feedback to cloud service development teams on common support issues.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in cloud technologies such as AWS, Google Cloud, or Microsoft Azure.
• Strong analytical and problem-solving skills in cloud computing environments.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Proficiency in using cloud monitoring and support tools and platforms.
• Understanding of networking, virtualization, and storage in cloud contexts.
• Excellent time-management skills and ability to handle multiple tasks simultaneously.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at TALENTMATE by 2x

Get notified about new Cloud Support Engineer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED5,000.00-AED6,000.00 2 months ago

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a key member of our cloud infrastructure team, you will play a vital role in ensuring the smooth operation and optimization of cloud environments for businesses that rely heavily on cloud technology for critical operations. Your expertise will be instrumental in diagnosing and resolving cloud-related issues, providing technical assistance and advice to clients on managing their cloud integrations effectively.

This is an excellent opportunity for an enthusiastic and detail-oriented individual to grow within the company and impact our cloud service offerings while gaining invaluable experience in cloud engineering and support.

• Key Responsibilities:
• Provide technical support for cloud service issues and requests from clients.
• Diagnose and troubleshoot cloud infrastructure problems to maintain efficiency.
• Collaborate with clients and internal teams to resolve complex cloud-related issues.
• Monitor cloud services to ensure uptime and optimal performance levels.
• Create and manage documentation for solutions to recurring cloud support issues.
• Assist in cloud migration projects by providing technical support and guidance.
• Perform regular reviews and risk assessments of cloud environments and configurations.
• Engage with clients to provide training and information on cloud best practices.
• Contribute to the design and improvement of workflow processes for cloud support.
• Ensure compliance with data protection and security regulations in all support activities.
• Utilize monitoring tools to proactively identify potential cloud infrastructure issues.
• Provide feedback to cloud service development teams on common support issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in cloud technologies such as AWS, Google Cloud, or Microsoft Azure.
• Strong analytical and problem-solving skills in cloud computing environments.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Proficiency in using cloud monitoring and support tools and platforms.
• Understanding of networking, virtualization, and storage in cloud contexts.
• Excellent time-management skills and ability to handle multiple tasks simultaneously.

This is an opportunity to spearhead a cloud team, helping customers implement open source solutions in public clouds and data centers.

• Develop and lead a team of engineers, providing guidance and support for career development.
• Work remotely within a single major time zone.
• Coach, mentor, and offer feedback to ensure team success.
• Measure and identify key team health indicators.
• Implement disciplined engineering processes to drive results.
• Represent your team and product to stakeholders, partners, and customers.
• Develop and promote best practices in engineering and organization.
• Plan and manage progress on agreed goals and projects.

• Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical knowledge of Linux and networking fundamentals.
• Experience in technical presales and sales.
• Excellent verbal and written communication skills.
• Passion for developing and growing people and teams.
• Leadership experience in coaching and mentoring engineers.
• Ability to organize and deliver timely, high-quality results.
• A strong academic track record from high school and university.

We are seeking a highly skilled leader to join our team. As a cloud professional services manager, you will be responsible for leading a team of engineers, driving customer satisfaction, and promoting best practices in engineering and organization.

Job Summary:

A DevOps Engineer with 3-4 years of experience is needed to oversee and optimize web and mobile app services, CI/CD, and cloud infrastructure (AWS/Azure/GCP), ensuring high performance and reliability.

Job Overview: We are seeking a highly skilled and motivated DevOps Engineer with 3-4 years of experience to join our team. In this role, you will be responsible for managing and optimizing the development, deployment, and maintenance of web applications and mobile application services. You will collaborate closely with development, operations, and QA teams to ensure efficient and reliable operations, continuous integration, and automated deployment processes.

Key Responsibilities:

• Design, implement, and maintain automated deployment pipelines for web and mobile applications using scripting tools and configuration management software.
• Collaborate with developers to build and manage infrastructure for the development, testing, and production environments.
• Set up and manage continuous integration/continuous delivery (CI/CD) processes to ensure code is tested, built, and deployed efficiently.
• Maintain and improve the scalability, security, and performance of the applications.
• Monitor and manage cloud infrastructure (AWS, Azure, or Google Cloud), ensuring optimal performance and cost-efficiency.
• Automate routine infrastructure tasks using scripts and configuration management tools (e.g., Ansible, Terraform, Chef).
• Implement proper logging, monitoring, and alerting systems to detect and resolve issues proactively.
• Participate in system design discussions with a focus on scalability, reliability, and maintainability.
• Maintain mobile application deployment workflows to ensure smooth release cycles and OTA (Over-the-Air) updates.
• Assist in troubleshooting and resolving system issues related to application performance and uptime.
• Stay current on the latest industry best practices and technologies to continually enhance the DevOps processes.

Qualifications:

Preferred Skills:

• Experience with mobile CI/CD workflows, particularly in automating app builds, testing, and deployment.
• Knowledge of monitoring and log aggregation tools such as ELK stack (Elasticsearch, Logstash, Kibana).
• Familiarity with Agile or Scrum methodologies.

Cloud Operations Engineer

• Job Title: Cloud Operations Engineer
• Work Location: Dubai, UAE
• Role Type: Outsourced Full Time Long Term On-Site
• Language requirement: Excellent verbal and written communication skills in English.
• Contract: Standard 2 years
• Industry: Automotive
• Benefits: UAE Employment Visa Medical Insurance and other benefits as per UAE Employment Law
• Education: Bachelor's degree in Computer Science Engineering or a related field.
• Experience: Minimum of 3 years of experience in operations or a related role.

As a Cloud Operations Engineer, you will be responsible for managing public cloud resources including servers networks databases and container clusters to ensure optimal performance and security. You will also monitor and maintain the stability of our connected vehicle platform applications implementing measures to ensure high availability and fault tolerance.

You will perform routine maintenance tasks such as system updates issue resolution emergency response and technical support documenting and reporting on all maintenance activities and incidents.

You will contribute to the development and refinement of operational workflows and best practices collaborating with cross-functional teams to enhance operational efficiency and service quality.

You will respond promptly to system outages or performance issues conducting thorough investigations and implementing corrective actions to prevent recurrence.

You will provide technical assistance and guidance to internal teams and stakeholders staying updated on the latest industry trends and advancements.

We are looking for candidates with strong knowledge of Linux databases (MySQL Redis Kafka MongoDB) and containerization (Docker Kubernetes). Familiarity with monitoring tools like Prometheus is also required.

Experience with high availability design observability and operational processes is essential.

Prior experience in project management product management or knowledge of app development/client-side technologies is preferred.

Responsibilities:

1. Participation in the promotion of AWS cloud services, holding presentations, working with a partner channel, conducting technical sessions and webinars;
2. Handling Partner Channel Service Requests and providing consultations related to AWS cloud services at the stage of pre-sales preparation and during the use of AWS subscriptions by end customers;
3. Calculation and optimization of AWS specifications, formation, description and demonstration of technical solutions based on AWS;
4. Ensuring the required level of SLA when registering and resolving AWS service requests;
5. Participation in the provision of services for the design and configuration of IT services based on AWS;
6. Communication with vendor specialists;
7. Active study of new cloud technologies and services, as well as trends and innovations in the field of cloud computing;
8. Maintaining the Company's partner certifications in accordance with the certification plan.

Required Skills:

1. Strong inter-personal skills;
2. Ability to analyze, make effective decisions;
3. Teamwork skills;
4. Creativity;
5. Stress resistance.

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This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like

• Lead and develop a team of engineers, ranging from graduate to senior
• Work remotely in a single major time zone
• Coach, mentor, and offer career development feedback
• Identify and measure team health indicators
• Implement disciplined engineering processes
• Represent your team and product to stakeholders, partners, and customers
• Develop and evangelise great engineering and organisational practices
• Plan and manage progress on agreed goals and projects
• Be an active part of the leadership team, collaborating with other leaders
  

• Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical knowledge of Linux and networking
• Experience in technical presales
• You are a dynamic person who loves to jump in new projects and interact with people
• Excellent verbal and written communication skills in English
• Passion and a track record of developing and growing people
• Experience in leading, coaching and mentoring engineers
• Organised and able to ensure your team delivers timely, high quality results
• An exceptional academic track record from high school and, preferably, university as well
• Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
  

• Second language - Spanish or French preferred
• Python knowledge
• Experience collaborating with external partners
• Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Software Development

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Dubai, Dubai, United Arab Emirates 1 year ago

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