What Jobs are available for Cloud Support Roles in the United Arab Emirates?

Job Title: Backend Developer

Company: Segments Cloud Computing LLC

Experience Level: Minimum 2 years

Location: Dubai, AE

Salary Range: AED 3,000 - AED 3,500

Job Description: We are seeking a talented Backend Developer to join our team. As a Backend Developer, you will be responsible for building and maintaining the server-side logic, databases, and APIs. You will work closely with the frontend developers and other stakeholders to deliver high-performance, secure, and scalable backend solutions.

Key Responsibilities:

1. Design, build, and maintain backend systems and APIs for web applications.
2. Work with databases to ensure data integrity, scalability, and security.
3. Collaborate with frontend developers to integrate user-facing elements with server-side logic.
4. Optimize the application for maximum speed and scalability.
5. Implement security and data protection measures.
6. Debug and troubleshoot server-related issues.
7. Write clean, reusable, and efficient code.
8. Participate in code reviews and collaborate with the development team.

Qualifications:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field.
2. Minimum of 2 years of experience as a Backend Developer.
3. Proficiency in backend languages such as Node.js, Python, Java, or Ruby on Rails.
4. Experience with database technologies such as MySQL, PostgreSQL, MongoDB, or other NoSQL databases.
5. Familiarity with RESTful and GraphQL APIs.
6. Experience with cloud services like AWS, Google Cloud, or Azure.
7. Knowledge of version control systems like Git.
8. Strong understanding of security, performance optimization, and scalability principles.

Bonus Skills:

1. Experience with microservices architecture.
2. Familiarity with containerization tools like Docker or Kubernetes.
3. Knowledge of DevOps practices.
4. Experience with caching technologies like Redis or Memcached.

Benefits:

1. Competitive salary.
2. Health insurance and other benefits.
3. Opportunity for professional development and career growth.
4. A collaborative and innovative work environment.

How to Apply: If you are excited about this opportunity and meet the qualifications, please submit your resume to confidential or apply through Indeed.

Role Overview

We are launching our IT Managed Services and Microsoft Cloud Solutions business in the UAE and are seeking our first Sales Leader to drive this initiative. you will be responsible for building the sales function from scratch, establishing a customer acquisition strategy, developing a sales funnel, and ultimately growing a revenue-generating team. You will work closely with leadership to position our company as a trusted Microsoft Partner and IT Managed Services provider across UAE and the broader GCC region.

Location: Dubai

Employment Type: Full-Time

Experience Required: 6–10 years in IT Services Sales (Managed Services / Cloud / Infrastructure)

Key Responsibilities

• Develop and execute the overall sales and go-to-market strategy for Managed IT (Service Desk, Cloud & Infra, NOC, GRC) and Microsoft Cloud services (M365, Azure, Dynamics, Intune, Endpoint, Security).
• Identify target industries (SMB, mid-market, enterprise) and define the market entry plan.
• Build the complete sales funnel and pipeline management framework using CRM tools
• Develop pricing models, proposals, and presentations
• Generate new business opportunities via direct outreach, networking, partnerships, and Microsoft ecosystem leads.
• Conduct client discovery sessions to assess IT infrastructure maturity and position tailored Managed Services or Microsoft Cloud solutions.
• Drive RFP/RFQ responses, negotiate contracts, and close deals.
• Establish long-term customer relationships, focusing on renewals and upselling value-added services (Support, Cloud Migration, Security, Modern Workplace).
• Hire, mentor, and lead a small sales and presales team as the business scales.
• Define KPIs, performance metrics, and sales processes for future growth.
• Work with technical and delivery teams to ensure seamless onboarding and customer satisfaction.
• Collaborate with Microsoft distributors for co-selling and incentive programs.
• Represent the company in Microsoft Partner events and regional IT industry forums.
• Leverage vendor relationships for lead generation, marketing, and funding opportunities.
• Required Skills & Experience
• Proven experience (6–10 years) in IT Managed Services, Cloud Solutions, or Microsoft Partner ecosystem sales in the UAE or GCC.
• Deep understanding of Managed Services models (Service Desk, Infrastructure, Cloud, Security).
• Working knowledge of Microsoft Cloud offerings — Microsoft 365, Azure, Intune, Defender, Dynamics 365.
• Strong consultative selling, negotiation, and presentation skills.
• Ability to design and implement a repeatable sales process and track metrics.
• Excellent relationship-building skills with C-level executives and vendor partners.
• Fluency in English (Arabic a plus).
• Preferred Certifications: Microsoft Certified Fundamentals (MS-900 / AZ-900), ITIL Foundation, or equivalent ITSM understanding.

KPIs / Success Metrics

• Revenue targets achieved (Managed Services + Microsoft Cloud).
• Qualified opportunities created per quarter.
• Customer acquisition and retention rate.
• Distributor and vendor partnership engagements.
• Sales team hiring and enablement milestones achieved.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in business development or sales within the IT managed services and cloud solutions industry.
• Proven track record of achieving sales targets and developing client relationships.
• Strong understanding of IT managed services, cloud computing technologies, and market trends.
• Excellent communication, negotiation, and presentation skills.

What We Offer

• Opportunity to lead the UAE market entry for an emerging Microsoft Partner.
• Direct access to the leadership and influence over business strategy.
• Competitive base salary + performance incentives + growth-linked equity potential.
• Access to Microsoft Partner resources, training, and co-sell programs.
• Fast-track career path to Head of Sales / Country Manager as the business scales.Identify and pursue new business opportunities in the IT managed services and cloud sectors to drive company growth.
• Develop and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers, to enhance the company's market presence.
• Collaborate with cross-functional teams to design and implement effective strategies for expanding the company's service offerings in cloud and IT services.
• Analyze market trends and competitor activities to identify potential areas for innovation and improvement in service delivery.
• Prepare and deliver compelling presentations and proposals to potential clients, showcasing the unique value propositions of the company's IT managed services and cloud solutions.

Join People™️ as a Business Development Manager in IT Managed Services & Cloud. Elevate your career with industry leaders in HR and staffing solutions across the Middle East and South-Central Asia.

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The Cloud Architect is responsible for designing, implementing, and managing the organization’s cloud computing strategy. This role drives the adoption of cloud services, ensuring secure, scalable, and cost-effective solutions aligned with business objectives and IT strategy.

Cloud Strategy & Design

• Develop and maintain the organization’s cloud strategy, roadmap, and reference architecture.
• Design secure, scalable, and resilient cloud solutions (IaaS, PaaS, SaaS) to support business and IT objectives.
• Evaluate and recommend cloud platforms, services, and vendors.
• Lead cloud readiness assessments, migration planning, and workload prioritization.
• Create architecture blueprints and standards for cloud-based systems.
• Guide the development, deployment, and integration of cloud-native applications and services.
• Oversee hybrid or multi-cloud architectures to ensure interoperability.
• Ensure performance, reliability, disaster recovery, and business continuity are built into solutions.

Security, Governance & Compliance

• Define and enforce cloud security best practices and compliance standards.
• Implement cost control measures and governance frameworks for cloud usage.
• Partner with security and compliance teams to ensure adherence to regulations.
• Stay abreast of emerging cloud technologies and trends.
• Introduce automation, DevOps practices, and infrastructure-as-code (IaC) tools to improve efficiency.
• Support innovation by identifying opportunities for cloud-based solutions to drive business value.

Stakeholder Engagement & Leadership

• Work closely with business and technology leaders to translate requirements into cloud architectures.
• Mentor internal teams on cloud technologies, practices, and governance.
• Provide technical leadership in RFPs, vendor evaluations, and negotiations.

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of IT infrastructure, application, or architecture experience, with 3–5 years focused on cloud environments.
• Proven experience designing and implementing cloud solutions at enterprise scale.
• Relevant certifications (AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert, Google Cloud Professional Cloud Architect, TOGAF, or similar).

Overview

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)