113 Communication jobs in the United Arab Emirates

A ministry in UAE seeks experienced Communication Executive to promote implementation of economic partnership agreements (CEPAs) to private sector and stakeholders, develop CEPA awareness campaigns, and review communication material produced by PR firm.

The ideal candidate should have strong communication and organization skills, ability to work independently, and be fluent in Arabic and English.

• Develop and implement communication strategies to promote CEPA implementation modalities to the private sector and other stakeholders.
• Work with chambers of commerce, free zones, and other business groups to raise awareness regarding CEPA benefits and processes.
• Develop communication materials (awareness campaigns) pertaining to CEPAs.
• Review communication material produced by Comms/PR firm.

• Excellent written and communication skills and attention to detail.
• Strong organizational skills with extensive experience managing complex projects and the ability to effectively delegate tasks.
• Ability to think strategically and adapt quickly to changing priorities.
• Research and presentation skills.
• Demonstrated ability to work independently and meet deadlines in a fast-paced environment.
• Highly motivated self-starter with a proven ability to identify and capitalize on opportunities for improvement.
• Strong interpersonal skills with a highly collaborative and team-oriented approach.

• UAE Citizen, Fluency in Arabic and English is a must.
• Undergraduate degree in communication, marketing or a related field.
• Minimum 2-3 years work experience.

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Communications

ABOUT THE COMPANY

We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC’s entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across the world.

As a global energy maritime logistics leader and the dedicated and vital logistics arm for ADNOC Group, we are driven to set the highest standards in shipping and maritime operations, pushing boundaries and pioneering new frontiers in sustainability. We are committed to delivering world-class solutions that are innovative and efficient, while always putting safety first

JOB PURPOSE:
This role is responsible for the day-to-day management and execution of financial and regulatory communications activities to ensure all reporting obligations for ADNOC L&S as a listed entity are fulfilled. Managing reputational risks and ensuring positioning opportunities are maximised are also part of the remit.
Reporting obligations include quarterly and annual earnings announcements and management presentations; regulatory announcements relating to the AGM and the release of material information and ad hoc company updates; and the release and positioning of corporate reports including the Annual Report, Sustainability Report and Governance Report.
This role is suited to someone with a background in corporate or financial communications with experience in internal and external stakeholder and media relations, ideally at a listed entity. It requires someone who can gain the trust of senior leaders and work effectively across teams to generate materially sensitive company information.
KEY ACCOUNTABILITIES:
• Maintaining a calendar of financial and regulatory communications obligations
• Drafting materials to support financial and regulatory communication obligations
• Working with a network of L&S business as well as finance, corporate communications and legal functional colleagues to align and secure the approval of draft materials
• Managing the release of approved materials to external stakeholders, including the media
• Working with IR to manage quarterly and annual earning calls and answering questions from the media
• Ensuring alignment with broader internal audiences, as appropriate
• Identifying ongoing reputation risks and opportunities and escalating where necessary
• Supporting senior leaders ahead of external engagements
• Managing agency support when it is required

Generic Accountabilities
Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

• Provide input for preparation of the Section / Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control
• Implement approved Section / Department policies, processes, systems, standards and procedures in order to support execution of the Section’s / Department work programs in line with Company and International standards.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework.

Innovation and Continuous Improvement

• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.

Reports

• Provide inputs to prepare Section MIS and progress reports for Company Management.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification
Bachelor’s Degree in Business Administration or other relevant degree

Group Company: ADNOC Logistics & Services

Bussiness Introduction

Welcome to Majid Al Futtaim Properties – Asset Management Business Unit. We develop and operate a range of community and regional malls that vary in size and type, and each mall is strategically developed to meet the specific needs and requirements of its market.

Our shopping malls portfolio has become world renowned for innovation within the shopping centre, retail, design and construction industries. We create ‘destination’ malls that deliver more than just great shopping, through unique leisure offerings such as Ski Dubai, Magic Planet and VOX Cinemas. Through our pioneering efforts, we provide an impressive launch platform into the region for some of the world’s most famous retail brands, allowing these retailers to strengthen and grow their brands strategically across a broad market.

When it comes to our shopping malls, our aim is simple: to deliver great moments for everyone, everyday, while at the same time redefining the industry standard, achieving global recognition, and driving retail growth in the region.

At Majid Al Futtaim Properties – Asset Management Business Unit, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our internal and external customers, every day.

Job Title

Internal Communications Manager | Majid Al Futtaim Properties | Asset Management Business Unit

Role Summary

The expert for Internal Communications will play a pivotal role in bringing this vision to life. You will be required to translate key strategic initiatives, major programs and key achievements from across all functions into a full communication plan that serves as a roadmap that motivates employees to take action, ensures companywide goals are clear thus building a culture of transparency and trust.

You will be working closely with the CEO, the Communications team as well as Asset Management’s Leadership Executives and their senior teams, providing the full spectrum of Internal Communications support from strategic advisory, leadership communications, change communications, 360 company-wide campaigns to drive engagement with the relevant narratives and tactical delivery.

Role Profile

• Responsible for positioning, promoting, and protecting the brand and reputation of Majid Al Futtaim Properties – Asset Management Business Unit within the scope of the role.
• Partners and aligns with the wider Corporate Communications team to co-develop and deliver comprehensive engagement activities to achieve organisational, business, and brand goals.
• Ensures communications plans are mapped against business and brand objectives, align with organisational vision and values, reflect Majid Al Futtaim Properties core narratives, and cater to all relevant stakeholders.
• Builds relationships across the functions to ensure an integrated strategy that drives the business’ ambitions and furthers Majid Al Futtaim Properties’ strategic goals.
• Provides strategic counsel and guidance to stakeholders to ensure all relevant communications engagements are in line with Majid Al Futtaim Properties’ corporate communications strategy, objectives, policies, and guidelines.
• Creates and tells a consistent, inclusive story that employees understand, support and feel proud to share with others.
• Develops change programs that help leaders and managers engage their teams with authenticity, credibility and consistency.
• Plan and manage events such as town halls, Ask Me Anything sessions (AMA’s), employee meetings, and other forums to enhance employee engagement.
• Supports group-wide change communications.
• Based on situational assessment and alignment with Corporate Communications and Asset Management Communications strategy and priorities, designs and proposes fully-rounded communications campaigns.
• Develops creative communications plans, assets, and materials that support the delivery of the Asset Management Business Unit strategy, using appropriate communications channels and message senders.
• Develop content and manage communications channels, including intranet (MAF in a week), newsletters, CEO email updates, and CEO social media channels.
• Draft speeches, messages, newsletters and other communications that convey key company initiatives and updates.
• Write, edit, and proofread various internal communications, including executive messages, newsletters, presentations, and more.
• Collect feedback from employees to gauge the effectiveness of communications and identify areas for improvement.
• Partner with HC, Marketing, PR, Corporate Communications and other stakeholders to ensure alignment and consistency in messaging across the organization.

Requirements

• Bachelor’s in journalism or communications.
• Minimum 8 years of related experience writing and editing projects; portfolio of relevant previous projects highly preferred.
• Proven track record in devising and delivering impactful strategic communications and change communications support in matrix organisations.
• Strong advisory and facilitation skills.
• Strong influencing and relationship skills. Able to influence without the need for direct authority.
• Successfully manage risks and issues, implementing mitigating activities as appropriate, and escalating where required in accordance to the established policies and procedures.
• Ability to develop communications for a range in channels including written, graphic, digital and face to face channels.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

About the Job The Financial Communications Specialist at ADNOC Distribution is pivotal in ensuring effective communication between the company and its investors shareholders external analysts and the wider financial community This role involves a comprehensive range of activities from crafting and managing the release of financial materials developing social media content to handling media inquiries and maintaining the companys reputation during potential financial crises The specialist is responsible for developing press materials senior executive speeches and scripts and various types of content ensuring consistency with corporate branding and communication guidelines Additionally the role entails fostering relationships with key media and influencers supporting translation efforts and collaborating with agency partners on multiple projects The Financial Communications Specialist is an integral partner of the investor relations team contributing significantly to the companys overall communication strategy and investor engagement efforts Investor Relations Management Develop press materials and relevant content including earnings and press releases presentations annual reports communications plans messaging documents talking points speeches fact sheets Q A documents in collaboration with the Investor Relations department Ensure that press releases and publications are consistent with ADNOC Distribution communication guidelines and all content is promoted through various channels internal and external Support the release of information to external news agencies handling media inquiries and CXO media interviews related to investor relations activities Support the translation of English content to Arabic and vice versa adhering to approved guidelines and standards Collaborate with agency partners on projects related to developing investor relations updates presentations and other materials such as annual reports corporate governance reports and ESG reports Media and Public Relations Foster existing and develop new relationships with key media and influencers to ensure ADNOC Distribution receives appropriate coverage Develop corporate communication and media content as required including press releases and presentations incorporating key messages for investors customers and other stakeholders regarding business initiatives Manage media inquiries and coordinate interviews to facilitate accurate and positive media coverage Monitor media coverage and public perception of the company providing insights and recommendations for improving the companys image Work with the teams to align external communications with the companys strategic goals messaging Crisis Management Collaborate with the Investor Relations Department Manager to prepare communications during times of crisis aiming to preserve the company s relationship and reputation with its shareholders and investors Develop and implement crisis communication plans to address potential financial or reputational risks Coordinate with relevant departments to gather accurate information and draft timely responses during crises Monitor and analyse the impact of crisis communications on the companys share price and investor sentiment Provide training and guidance to internal teams on crisis communication protocols and best practices Investor Event Management Support the investor relations team in organizing investor events by assisting in the design review and printing of messaging content hoardings brochures and presentations ensuring consistency with corporate branding policies and procedures Coordinate logistics and communication efforts for investor events ensuring all materials are prepared and aligned with the events objectives Develop eventspecific communication plans and promotional materials to attract and engage investors Provide onsite support during investor events managing media interactions and facilitating smooth event operations Gather and analyse feedback from investors postevent to improve future investor engagement initiatives Collaboration and Coordination Work closely with internal departments to ensure alignment of financial communications with overall corporate messaging and strategic objectives Coordinate with external agencies and partners to develop and execute communication strategies and materials Maintain a comprehensive understanding of the company s financial performance and strategic initiatives to effectively communicate with stakeholders Provide regular updates and reports to senior management on communication activities and their impact on investor relations Continuously evaluate and improve communication processes and tools to enhance the effectiveness of financial communications Minimum Requirements Bachelor s degree in Marketing Communication Marketing or Advertising from a recognized university years of experience in financial communication digital and social media marketing and advertising etc Experience in Oil and Gas Retail industry will be preferable You will be redirected to the company website to apply for this position

Specialist Financial Communication • United Arab Emirates

Are you ready to drive brand excellence in the dynamic world of consumer electronics? We are seeking a seasoned Brand Communication Manager to lead our clients marketing efforts in the MENA region.

Role Overview :

As the Brand Communication Manager, your focus will be on elevating brand awareness, positioning, and crafting compelling marketing campaigns, with a strong emphasis on digital, social media, and PR.

Key Responsibilities :

• Brand Marketing
• Digital & Social Marketing
• PR (Public Relations)
• Offline Marketing
• Reporting & Budgeting

Minimum Qualifications :

• Marketing or Business Management Degree.
• Minimum 5 years of Marketing Management experience.
• Strong communication skills and a deep understanding of consumer insights.

If you’re passionate about shaping brand narratives, driving marketing excellence, and have a track record of impactful campaigns, this is the right role for you!

Date: Mar 22, 2025

Company: Abu Dhabi Accountability Authority

Job Objective:
Develop and implement the corporate communications strategies, policy and procedures within Abu Dhabi Accountability Authority’s (ADAA's) including but not limited to crisis communication management, events management, public relations, and content development ensuring alignment with the Authority’s objectives and overall Abu Dhabi Government-wide communications guidelines.

• A. Strategy and Planning:
  • Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
  • Contribute to the development, implementation, and update of the sections’ responsibilities, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and ADAA’s vision.
  • Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.
• B. Operations:
  • Develop and implement ADAA’s Corporate Communications plan in line with ADAA’s strategic plan.
  • Prepare the annual communications plan in cooperation with the Media Operations section and relevant ADAA’s organisational units, including occasions, events, awareness campaigns, and media coverage of these events.
  • Develop crisis communication plan in collaboration with Business Continuity section in order to provide clear and consistent direction to all employees and ensure business continuity during emergency/disaster.
  • Handle public relations of ADAA to ensure all media coverage and publicity promote the Authority’s mission and vision statement.
  • Contribute to the execution of the strategic communications policy in coordination with the relevant stakeholders, spread awareness within the Authority and ensure their effective implementation.
  • Carry out corporate communications activities including conferences, seminars, initiatives, and events, and provide updates and boost communications within ADAA.
  • Monitor ADAA’s communication channels and digital media platforms to ensure that all relevant stakeholders are updated timely and accurately.
  • Implement ADAA’s branding standards in order to establish, protect and strengthen ADAA’s brand identity in all forms of official communications.
  • Maintain and enhance ADAA's digital media platforms (layout, visual appearance, and usability) in cooperation and collaboration with IT Department and Media Operations section.
  • Maintain, monitor and update ADAA’s internal website to ensure that all employees are aware of the latest developments within the Authority.
  • Contribute to the production of high-quality communication materials to key stakeholders to ensure that all official documents/publications are well laid-out in terms of design, artwork, printing, and publication.
• C. Talent Management and Development:
  • Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
  • Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
  • Keep current with updated information relevant to the role to ensure standard performance level is achieved.
  • Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
  • Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
• D. Corporate:
  • Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
  • Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
  • Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
  • Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
  • Utilize relevant technologies used within ADAA in order to optimize work efficiency.
  • Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
  • Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
  • Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
• E. General:
  • The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
  • The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
  • Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
  • Ensure teamwork, collaboration, and dedication in performing duties.

Requirements:
Bachelor's degree in Internal Communication or relevant field.

Role Purpose

Leading the engagement with internal Business, Technical, and Operational teams to deliver the services

to our customers.

Managing day-to-day activities relating to logistics (internal branches / domestic / international), records management, printing, document scanning, and account tools handling and delivery.

Leading the engagement and governance of third-party suppliers contracted by HSBC.

Ensures efficiency & 100% accuracy of all information provided to third party due to the seriousness of the consequences of such information.

Design and monitor all key controls and procedures and ensuring regulatory and risk stewards’ approval are in place.

Control operator for risk management issues through the non-financial risk (NFR).

Reconcile, monitor, and control the suspense or general ledger accounts.

Identify and deliver streamlining opportunities through automation or streamlining to deliver seamless services to our customers and business in a cost-effective manner.

Build and monitor team capacity, recognise growth, and service migration.

Manage and monitor costs including

Staff cost,

Third-party suppliers spend,

Recording cost saves or financial benefits,

Volume tracking,

Cost provision and accruals

Cost forecasting, and

Rate setting.

Manage, collate, and report performance on KPI’s and KRI’s via MIS and data as deemed necessary to facilitate senior management decisions.

Take necessary steps and decisions to ensure seamless and timely reporting.

Close monitoring and liaison of GSC Management assigned to UAE operations.

Monitoring and ensures all processes are executed within the agreed SLA with Business.

Duties & Responsibilities

Maintain current knowledge of Products, Services, and documentation requirements in line with Business servicer’s area of expertise.

Work on PLA / SLA, business requirement to ensure best and cost-effective service is delivered to the stakeholders.

Work closely with Business services, DBS partners and senior manager regional accounts on documentation, Procedural input, and updates for timely project rollouts.

Provide accurate input and manage overall management of operational policies and decide on best recommendations to be put forth for senior management review and approval, as required on a country and regional level.

Ensure audit readiness.

Maintain communication with both onshore and third-party supplier teams to ensure proper handling of procedures end to end, address issues, and roll out any process improvements, along with tracking invoices and expenses to recognize cost saving opportunities.

Ensure continuity of processes, by applying robust contingency plans and processes through effective BCP testing.

Manage change requests as required for BAU processes and ensure implementation is rolled out accordingly.

Manage implementation of FIM policies and make informed decisions as per the HSBC internal control standards and always adhere to compliance policies.

Manage Procedure, Documentation, and take informed decisions in escalating issues where applicable or required.

Act as first point of contact for third-party vendors, Business, and local management for areas under Customer Communications in the UAE.

Manage MIS to facilitate and thereby assist in senior management decisions.

Manage working relationships with IWPB and CIB management team along with Frontline, Global Functions and DBS specifically working closely with Compliance, IT, FCC, SFR, and HBME / GSC Processing Team.

This is to ensure that there is a high-level synergy within and between business segments.

Regularly monitor the operational issues, progress on previous issues and solutions, risks attached and take account of changing requirements, operational procedures, and practices.

Ensure prompt and accurate mechanisms are in place to handle response to customers.

Understand customer requirements and sensitivities within the region to ensure effectiveness of standardization.

Work effectively with teams in the country and make informed decisions / suggest recommendations to senior management as deemed necessary.

Work together with HSBC regional and global, and third-party supplier teams to ensure end-to-end implementation of initiatives as applicable / decided / approved for the Region.

Establish and lead regular in country forums with peer group in countries and provide regular news feeds to the updates and data provided to senior management in facilitating dialogue and flow of information across all levels.

Understand / consult and implement Group policies and local regulatory requirements to make informed decisions on standardizing processes and workflows for the regions.

Ensure adequacy of documented processes, systems, policies available to region by undertaking self introduced and initiated checks.

Requirements Experience & Qualifications

Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.

Minimum of 2 years proven experience or equivalent

Well-developed communications, organizational skills, good analytical skills.

Exceptional inter-personal and communication skills both oral and written.

Knowledgeable on Bank and Central Bank policies and guidelines.

Knowledgeable on Bank systems.

Good time-management skills; able to independently prioritize daily routines and deliver high quality service in a fast-paced, high volume, high productivity.

Good computer skills and proficient on Microsoft applications.

Ability to work in a fast-paced, deadline-sensitive environment.

For further details and application information please visit our careers site : 000LL96

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Communications

ABOUT THE COMPANY

We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC’s entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across the world.

As a global energy maritime logistics leader and the dedicated and vital logistics arm for ADNOC Group, we are driven to set the highest standards in shipping and maritime operations, pushing boundaries and pioneering new frontiers in sustainability. We are committed to delivering world-class solutions that are innovative and efficient, while always putting safety first

JOB PURPOSE:
This role is responsible for the day-to-day management and execution of financial and regulatory communications activities to ensure all reporting obligations for ADNOC L&S as a listed entity are fulfilled. Managing reputational risks and ensuring positioning opportunities are maximised are also part of the remit.
Reporting obligations include quarterly and annual earnings announcements and management presentations; regulatory announcements relating to the AGM and the release of material information and ad hoc company updates; and the release and positioning of corporate reports including the Annual Report, Sustainability Report and Governance Report.
This role is suited to someone with a background in corporate or financial communications with experience in internal and external stakeholder and media relations, ideally at a listed entity. It requires someone who can gain the trust of senior leaders and work effectively across teams to generate materially sensitive company information.
KEY ACCOUNTABILITIES:
• Maintaining a calendar of financial and regulatory communications obligations
• Drafting materials to support financial and regulatory communication obligations
• Working with a network of L&S business as well as finance, corporate communications and legal functional colleagues to align and secure the approval of draft materials
• Managing the release of approved materials to external stakeholders, including the media
• Working with IR to manage quarterly and annual earning calls and answering questions from the media
• Ensuring alignment with broader internal audiences, as appropriate
• Identifying ongoing reputation risks and opportunities and escalating where necessary
• Supporting senior leaders ahead of external engagements
• Managing agency support when it is required

Generic Accountabilities
Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

• Provide input for preparation of the Section / Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control
• Implement approved Section / Department policies, processes, systems, standards and procedures in order to support execution of the Section’s / Department work programs in line with Company and International standards.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework.

Innovation and Continuous Improvement

• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.

Reports

• Provide inputs to prepare Section MIS and progress reports for Company Management.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification
Bachelor’s Degree in Business Administration or other relevant degree

Group Company: ADNOC Logistics & Services

Role Purpose

Leading the engagement with internal Business, Technical, and Operational teams to deliver the services

to our customers.

Managing day-to-day activities relating to logistics (internal branches / domestic / international), records management, printing, document scanning, and account tools handling and delivery.

Leading the engagement and governance of third-party suppliers contracted by HSBC.

Ensures efficiency & 100% accuracy of all information provided to third party due to the seriousness of the consequences of such information.

Design and monitor all key controls and procedures and ensuring regulatory and risk stewards' approval are in place.

Control operator for risk management issues through the non-financial risk (NFR).

Reconcile, monitor, and control the suspense or general ledger accounts.

Identify and deliver streamlining opportunities through automation or streamlining to deliver seamless services to our customers and business in a cost-effective manner.

Build and monitor team capacity, recognise growth, and service migration.

Manage and monitor costs including

Staff cost,

Third-party suppliers spend,

Recording cost saves or financial benefits,

Volume tracking,

Cost provision and accruals

Cost forecasting, and

Rate setting.

Manage, collate, and report performance on KPI's and KRI's via MIS and data as deemed necessary to facilitate senior management decisions.

Take necessary steps and decisions to ensure seamless and timely reporting.

Close monitoring and liaison of GSC Management assigned to UAE operations.

Monitoring and ensures all processes are executed within the agreed SLA with Business.

Duties & Responsibilities

Maintain current knowledge of Products, Services, and documentation requirements in line with Business servicer's area of expertise.

Work on PLA / SLA, business requirement to ensure best and cost-effective service is delivered to the stakeholders.

Work closely with Business services, DBS partners and senior manager regional accounts on documentation, Procedural input, and updates for timely project rollouts.

Provide accurate input and manage overall management of operational policies and decide on best recommendations to be put forth for senior management review and approval, as required on a country and regional level.

Ensure audit readiness.

Maintain communication with both onshore and third-party supplier teams to ensure proper handling of procedures end to end, address issues, and roll out any process improvements, along with tracking invoices and expenses to recognize cost saving opportunities.

Ensure continuity of processes, by applying robust contingency plans and processes through effective BCP testing.

Manage change requests as required for BAU processes and ensure implementation is rolled out accordingly.

Manage implementation of FIM policies and make informed decisions as per the HSBC internal control standards and always adhere to compliance policies.

Manage Procedure, Documentation, and take informed decisions in escalating issues where applicable or required.

Act as first point of contact for third-party vendors, Business, and local management for areas under Customer Communications in the UAE.

Manage MIS to facilitate and thereby assist in senior management decisions.

Manage working relationships with IWPB and CIB management team along with Frontline, Global Functions and DBS specifically working closely with Compliance, IT, FCC, SFR, and HBME / GSC Processing Team.

This is to ensure that there is a high-level synergy within and between business segments.

Regularly monitor the operational issues, progress on previous issues and solutions, risks attached and take account of changing requirements, operational procedures, and practices.

Ensure prompt and accurate mechanisms are in place to handle response to customers.

Understand customer requirements and sensitivities within the region to ensure effectiveness of standardization.

Work effectively with teams in the country and make informed decisions / suggest recommendations to senior management as deemed necessary.

Work together with HSBC regional and global, and third-party supplier teams to ensure end-to-end implementation of initiatives as applicable / decided / approved for the Region.

Establish and lead regular in country forums with peer group in countries and provide regular news feeds to the updates and data provided to senior management in facilitating dialogue and flow of information across all levels.

Understand / consult and implement Group policies and local regulatory requirements to make informed decisions on standardizing processes and workflows for the regions.

Ensure adequacy of documented processes, systems, policies available to region by undertaking self introduced and initiated checks.

Requirements Experience & Qualifications

Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.

Minimum of 2 years proven experience or equivalent

Well-developed communications, organizational skills, good analytical skills.

Exceptional inter-personal and communication skills both oral and written.

Knowledgeable on Bank and Central Bank policies and guidelines.

Knowledgeable on Bank systems.

Good time-management skills; able to independently prioritize daily routines and deliver high quality service in a fast-paced, high volume, high productivity.

Good computer skills and proficient on Microsoft applications.

Ability to work in a fast-paced, deadline-sensitive environment.

For further details and application information please visit our careers site : 000LL96

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited