10 Community Outreach jobs in the United Arab Emirates

Compensation: AED 20K (flexible based on experience)

Type: Full-Time

Role Summary

SPOT is seeking a dynamic Community & Engagement Manager to lead the integration of

our physical locations with our growing digital presence. This role will focus on increasing

visitor footfall and car traQic across our 100+ tenant locations while scaling our social

media channels. The ideal candidate thrives at the intersection of field marketing, content

creation, and community building—both online and offline.

Key Responsibilities

Physical Site Activation

•Plan and deploy signage at SPOT properties promoting social media engagement (e.g., QR codes, contests).

•Coordinate on-site activations like giveaways, weekend pop-ups, and mini-events with tenants.

•Monitor and improve physical-to-digital conversion (e.g., QR scan rates, redemptions).

Social Media Growth & Partnerships

•Collaborate with tenant F&B brands for weekly co-marketing initiatives (e.g., "Tenant Takeovers", "Feature Fridays").

•Launch and manage user-generated content (UGC) campaigns (e.g., #SPOTMOMENTS).

•Handle basic content scheduling and community management on SPOT's Instagram/TikTok.

•Identify and engage local influencers for cross-promotion at SPOT sites.

•Engage daily with community comments, messages, and tagged content.
•Coordinate and reward community participation through contests and giveaways.

Campaign Execution & Reporting

•Run hyper-local paid social media campaigns (within 1–3km of properties).

•Track KPIs: social growth, UGC volume, campaign redemptions, footfall trends.

•Provide monthly reports to leadership and recommend optimizations.

Requirements

•5+ years of experience in marketing, community management, field activation, or similar.

•Experience with F&B, retail, or property marketing is a strong plus.

•Social media savvy (Instagram, TikTok) with some design/copywriting skills (Canva, CapCut, etc.).

•Comfortable working in the field at SPOT locations to oversee activations and engage tenants.

•Strong organizational and coordination skills – can manage multiple campaigns at once.

•Arabic language fluency is a plus.

What We Offer

•Be part of one of the UAE's fastest-growing property platforms in the F&B sector.

•Opportunity to shape a unique hybrid of digital + physical community growth.

•Competitive salary and performance-based incentives.

•A collaborative team environment with room to grow

Seniority level

- Seniority levelMid-Senior level

Employment type

- Employment typeFull-time

Job function

- Job functionOther

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The American University in the Emirates is searching for a Student Life and Community Engagement Manager will be responsible for planning, organizing, and managing the delivery of services related to campus life, student activities, grievances, scholarship, and financial aid.

Qualifications & Experience

• Master's Degree in Education, Psychology, Counseling or related field from an accredited university
• Minimum 5 years of related experience in an educational institution or similar environment
• Preferably bilingual (speaks English and Arabic fluently)

Skills / Training / Knowledge

• Excellent verbal and written communication skills.
• Demonstrates strong leadership skills.
• Maintains a high level of confidentiality in accordance with institutional policy and ethical standards.
• Knowledge of University programs and operations including Administrative and Academic affairs is preferred.
• Demonstrates a high level of professionalism in all interactions with students, faculty, and staff.
• Upholds institutional codes of conduct and acts as arole model for appropriate behavior, communication, and decision-making.

Job Description

1. Manage and implement office goals and operational planning to ensure compliance with the university’s goals and objectives.
2. Manage the office budget.
3. Develop and manage a high quality, responsive and flexible student support team.
4. Manage financial support services, including financial aid, scholarships, and grants.
5. Develop and monitor the implementation of student engagement opportunities, including new student orientation, social events, student clubs, and trips.
6. Develop and oversee the implementation of student recognition initiatives.
7. Oversee the development and functions of the Athletics Office.
8. Develop and oversee community engagement opportunities.
9. Initiate, develop, and sustain strong positive relations with student sponsors and ensure that unit responds promptly to their needs and inquiries.
10. Oversee and facilitate the student grievance process including reviewing grievance reports, meeting with involved parties, investigating and adjudicating misconduct and other related disciplinary cases in accordance with the university’s policies and procedures.
11. Provide appropriate guidance and support to AUE Student Council, student clubs, and students as needed.
12. Identify and secure funding from various sources to support the University mission in line with the university advancement and fundraising plan.
13. Cultivate relationships with current and prospective donors, ensuring their continued engagement and support for the institution.
14. Perform any duties as assigned by the superiors.

About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Engineering and Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master’s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business),and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB ) as of 2022.

The Bachelor of Computer Science in the College of Engineering and Technology is accredited by the Computing Accreditation Commission of ABET .

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design , the designation of Substantial Equivalency with accredited programs in the United States.

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The American University in the Emirates is searching for a Student Life and Community Engagement Manager who will be responsible for planning, organizing, and managing the delivery of services related to campus life, student activities, grievances, scholarships, and financial aid.

Qualifications & Experience

• Master's Degree in Education, Psychology, Counseling, or related field from an accredited university
• Minimum 5 years of related experience in an educational institution or similar environment
• Preferably bilingual (fluent in English and Arabic)

Skills / Training / Knowledge

• Excellent verbal and written communication skills
• Strong leadership skills
• High confidentiality and ethical standards
• Knowledge of university programs and operations, including administrative and academic affairs (preferred)
• Professionalism in interactions with students, faculty, and staff
• Adherence to institutional codes of conduct and acting as a role model

Job Responsibilities

1. Manage office goals and operational planning to align with university objectives
2. Manage the office budget
3. Develop and lead a responsive student support team
4. Oversee financial support services, including aid, scholarships, and grants
5. Implement student engagement initiatives such as orientation, social events, clubs, and trips
6. Develop student recognition programs
7. Oversee the Athletics Office
8. Develop community engagement opportunities
9. Build relationships with student sponsors and respond to their needs
10. Manage the student grievance process in accordance with university policies
11. Support student organizations and provide guidance as needed
12. Secure funding to support university missions and initiatives
13. Engage with current and prospective donors
14. Perform additional duties as assigned

About AUE

The American University in the Emirates (AUE) is located in Dubai International Academic City and offers a vibrant environment for learning and growth. We believe "Nothing is Impossible is the Pathway to Success."

AUE comprises seven colleges, each with unique strengths and accreditations, including the College of Law, Education, Design, Business Administration, Media and Mass Communication, Engineering and Technology, and Security and Strategic Studies.

Our programs are accredited by reputable bodies such as SACSCOC, CAA, AACSB, ABET, and NASAD, ensuring high-quality education and recognition worldwide.

#J-18808-Ljbffr

The American University in the Emirates is searching for a Student Life and Community Engagement Manager who will be responsible for planning, organizing, and managing the delivery of services related to campus life, student activities, grievances, scholarships, and financial aid.

Qualifications & Experience

• Master's Degree in Education, Psychology, Counseling, or related field from an accredited university
• Minimum 5 years of related experience in an educational institution or similar environment
• Preferably bilingual (fluent in English and Arabic)

Skills / Training / Knowledge

• Excellent verbal and written communication skills
• Strong leadership skills
• High confidentiality and ethical standards
• Knowledge of university programs and operations, including administrative and academic affairs (preferred)
• Professionalism in interactions with students, faculty, and staff
• Adherence to institutional codes of conduct and acting as a role model

Job Responsibilities

• Manage office goals and operational planning to align with university objectives
• Manage the office budget
• Develop and lead a responsive student support team
• Oversee financial support services, including aid, scholarships, and grants
• Implement student engagement initiatives such as orientation, social events, clubs, and trips
• Develop student recognition programs
• Oversee the Athletics Office
• Develop community engagement opportunities
• Build relationships with student sponsors and respond to their needs
• Manage the student grievance process in accordance with university policies
• Support student organizations and provide guidance as needed
• Secure funding to support university missions and initiatives
• Engage with current and prospective donors
• Perform additional duties as assigned

About AUE

The American University in the Emirates (AUE) is located in Dubai International Academic City and offers a vibrant environment for learning and growth. We believe "Nothing is Impossible is the Pathway to Success."

AUE comprises seven colleges, each with unique strengths and accreditations, including the College of Law, Education, Design, Business Administration, Media and Mass Communication, Engineering and Technology, and Security and Strategic Studies.

Our programs are accredited by reputable bodies such as SACSCOC, CAA, AACSB, ABET, and NASAD, ensuring high-quality education and recognition worldwide.

#J-18808-Ljbffr

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Job Purpose:

The Graphic Designer is responsible for creating visually compelling and on-brand graphic content for various communication channels within Dubai Holding Community Management (DHCM). This role plays a crucial part in enhancing DHCM's brand identity, supporting marketing campaigns, and improving customer engagement through high-quality visual assets that align with strategic objectives and resonate with our diverse communities.

Key Responsibilities:

1. Graphic Design & Visual Content Creation:

• Design and produce a wide range of creative visual assets for both digital and print platforms, including but not limited to:
  • Marketing collateral (brochures, flyers, advertisements, presentations)
  • Digital content (social media graphics, website banners, email templates, infographics)
  • Event materials (signage, backdrops, invitations)
  • Internal communications (posters, newsletters, presentations)
• Ensure all designs are consistent with DHCM's brand guidelines, visual identity, and messaging.
• Develop creative concepts and execute them from ideation to final production, ensuring high aesthetic quality and effectiveness.

2. Brand Identity & Consistency:

• Act as a brand guardian, ensuring strict adherence to DHCM's brand guidelines across all visual communications.
• Maintain consistency in visual style, typography, color palettes, and imagery.
• Contribute to the evolution of brand assets and visual standards as needed.

3. Collaboration & Stakeholder Management:

• Collaborate closely with the Brand & Communications team, marketing, customer experience, and other internal departments to understand design requirements and deliver solutions that meet their objectives.
• Present design concepts and incorporate feedback effectively, ensuring stakeholder satisfaction.
• Work with external vendors (e.g., printers, agencies) to ensure quality production of materials.

4. Digital Asset Management:

• Organize and maintain a well-structured library of digital assets (images, logos, templates, design files) for easy access and retrieval.
• Ensure all design files are properly archived and version-controlled.

5. Trend Awareness & Innovation:

• Stay updated with the latest graphic design trends, tools, and technologies.
• Proactively suggest innovative design approaches and visual solutions to enhance DHCM's communication effectiveness.

6. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills:

• Qualifications & Experience:
  • Bachelor's degree in Graphic Design, Visual Arts, Multimedia, or a related field.
  • Minimum of 3-5 years of proven experience as a Graphic Designer, preferably within a corporate environment, marketing agency, or a similar industry.
  • A strong portfolio showcasing a diverse range of design projects (digital and print).
  • Experience with brand guideline adherence and development.
• Skills:
  • Exceptional proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) is mandatory.
  • Strong understanding of design principles (layout, typography, color theory, imagery).
  • Excellent creative thinking and conceptualization skills.
  • Ability to translate complex ideas into clear and engaging visual content.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills, capable of taking direction and feedback.
  • Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
  • Familiarity with animation or video editing software (e.g., After Effects, Premiere Pro) is a plus.
  • Knowledge of UI/UX principles for digital platforms is a plus.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

#J-18808-Ljbffr

About Dubai Holding Community Management

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding.

Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents.

Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently.

We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others.

Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Job Purpose

The Graphic Designer is responsible for creating visually compelling and on-brand graphic content for various communication channels within Dubai Holding Community Management (DHCM).

This role plays a crucial part in enhancing DHCM's brand identity, supporting marketing campaigns, and improving customer engagement through high-quality visual assets that align with strategic objectives and resonate with our diverse communities.

Key Responsibilities

Graphic Design & Visual Content Creation

Design and produce a wide range of creative visual assets for both digital and print platforms, including but not limited to

Marketing collateral (brochures, flyers, advertisements, presentations)

Digital content (social media graphics, website banners, email templates, infographics)

Event materials (signage, backdrops, invitations)

Internal communications (posters, newsletters, presentations)

Ensure all designs are consistent with DHCM's brand guidelines, visual identity, and messaging.

Develop creative concepts and execute them from ideation to final production, ensuring high aesthetic quality and effectiveness.

Brand Identity & Consistency

Act as a brand guardian, ensuring strict adherence to DHCM's brand guidelines across all visual communications.

Maintain consistency in visual style, typography, color palettes, and imagery.

Contribute to the evolution of brand assets and visual standards as needed.

Collaboration & Stakeholder Management

Collaborate closely with the Brand & Communications team, marketing, customer experience, and other internal departments to understand design requirements and deliver solutions that meet their objectives.

Present design concepts and incorporate feedback effectively, ensuring stakeholder satisfaction.

Work with external vendors (e.g., printers, agencies) to ensure quality production of materials.

Digital Asset Management

Organize and maintain a well-structured library of digital assets (images, logos, templates, design files) for easy access and retrieval.

Ensure all design files are properly archived and version-controlled.

Trend Awareness & Innovation

Stay updated with the latest graphic design trends, tools, and technologies.

Proactively suggest innovative design approaches and visual solutions to enhance DHCM's communication effectiveness.

Health, Safety, and Environmental (HSE) Responsibilities

Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills

Skills

Exceptional proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) is mandatory.

Strong understanding of design principles (layout, typography, color theory, imagery).

Excellent creative thinking and conceptualization skills.

Ability to translate complex ideas into clear and engaging visual content.

Strong attention to detail and accuracy.

Excellent communication and interpersonal skills, capable of taking direction and feedback.

Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Familiarity with animation or video editing software (e.g., After Effects, Premiere Pro) is a plus.

Knowledge of UI / UX principles for digital platforms is a plus.

About Benefits

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.

Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.

We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow.

We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Qualifications & Experience

Bachelor's degree in Graphic Design, Visual Arts, Multimedia, or a related field.

Minimum of 3-5 years of proven experience as a Graphic Designer, preferably within a corporate environment, marketing agency, or a similar industry.

A strong portfolio showcasing a diverse range of design projects (digital and print).

Experience with brand guideline adherence and development.

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About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Job Purpose:

The Graphic Designer is responsible for creating visually compelling and on-brand graphic content for various communication channels within Dubai Holding Community Management (DHCM). This role plays a crucial part in enhancing DHCM's brand identity, supporting marketing campaigns, and improving customer engagement through high-quality visual assets that align with strategic objectives and resonate with our diverse communities.

Key Responsibilities:

1. Graphic Design & Visual Content Creation:

• Design and produce a wide range of creative visual assets for both digital and print platforms, including but not limited to:
  • Marketing collateral (brochures, flyers, advertisements, presentations)
  • Digital content (social media graphics, website banners, email templates, infographics)
  • Event materials (signage, backdrops, invitations)
  • Internal communications (posters, newsletters, presentations)
• Ensure all designs are consistent with DHCM's brand guidelines, visual identity, and messaging.
• Develop creative concepts and execute them from ideation to final production, ensuring high aesthetic quality and effectiveness.

2. Brand Identity & Consistency:

• Act as a brand guardian, ensuring strict adherence to DHCM's brand guidelines across all visual communications.
• Maintain consistency in visual style, typography, color palettes, and imagery.
• Contribute to the evolution of brand assets and visual standards as needed.

3. Collaboration & Stakeholder Management:

• Collaborate closely with the Brand & Communications team, marketing, customer experience, and other internal departments to understand design requirements and deliver solutions that meet their objectives.
• Present design concepts and incorporate feedback effectively, ensuring stakeholder satisfaction.
• Work with external vendors (e.g., printers, agencies) to ensure quality production of materials.

4. Digital Asset Management:

• Organize and maintain a well-structured library of digital assets (images, logos, templates, design files) for easy access and retrieval.
• Ensure all design files are properly archived and version-controlled.

5. Trend Awareness & Innovation:

• Stay updated with the latest graphic design trends, tools, and technologies.
• Proactively suggest innovative design approaches and visual solutions to enhance DHCM's communication effectiveness.

6. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills:

• Qualifications & Experience:
  • Bachelor's degree in Graphic Design, Visual Arts, Multimedia, or a related field.
  • Minimum of 3-5 years of proven experience as a Graphic Designer, preferably within a corporate environment, marketing agency, or a similar industry.
  • A strong portfolio showcasing a diverse range of design projects (digital and print).
  • Experience with brand guideline adherence and development.
• Skills:
  • Exceptional proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) is mandatory.
  • Strong understanding of design principles (layout, typography, color theory, imagery).
  • Excellent creative thinking and conceptualization skills.
  • Ability to translate complex ideas into clear and engaging visual content.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills, capable of taking direction and feedback.
  • Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
  • Familiarity with animation or video editing software (e.g., After Effects, Premiere Pro) is a plus.
  • Knowledge of UI/UX principles for digital platforms is a plus.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

#J-18808-Ljbffr

UAE National Senior Executive - Customer Engagement - Dubai Holding Community ManagementUAE National Senior Executive - Customer Engagement - Dubai Holding Community Management

Direct message the job poster from Dubai Holding

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

To develop the end-to-end customer experience and continuously develop DHCM's customer journey operations, achieving world-class customer service standards. This includes responsibility for the customer interaction strategy and roadmap and driving performance to deliver cohesive and optimal experience for all customer segments.

The main duties and responsibilities of this role:

• Digital Strategy: Define and implement a holistic digital strategy to enhance customer interactions.
• Customer Journey Optimization: Identify and implement new opportunities throughout the customer journey for high-performing, agile customer interactions.
• CRM & Digital Assets: Leverage CRM strategies and digital asset development to improve key interactions in the customer lifecycle.
• Customer Experience Analysis: Analyze and improve customer experience and repeat-customer behavior across key segments.
• Cross-functional Collaboration: Collaborate with other business areas, acting as the voice of the customer.
• Brand Enhancement: Develop a delivery plan to enhance DHCM's reach and reputation.
• Customer Relationship Management: Build strong rapport and cooperative relationships with customers, ensuring excellent satisfaction.
• Performance Management: Establish clear performance objectives and KPIs for each operation and employee, designing effective reporting mechanisms.
• Quality Assurance: Implement quality assurance programs to monitor, evaluate, and enhance DHCM's customer service procedures and protocols.
• Team Development: Coach, train, and provide professional development opportunities for direct reports.
• Demand Forecasting: Anticipate customer demands/volumes and recommend changes to facilities and customer service operations to ensure service level agreements are met.
• Complaint Management: Manage customer complaints, including root cause investigation, resolution, and recommendations for improvement.
• Feedback System: Develop and implement a customer survey feedback system.
• Regulatory Compliance: Ensure compliance with regulations impacting the customer.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s or master’s degree in business administration or a similar discipline.
• Minimum of 3-5 years’ experience in a similar field.
• Master’s degree in business administration or a similar discipline.
• Excellent interpersonal and communication skills.
• Passion for staying current with digital and technology trends.
• Detail-oriented with excellent communication skills.
• Adaptability to change priorities and openness to new ideas.
• Customer-focused approach.
• Strong time management, prioritization, and organizational skills.
• Proficiency in MS Office and relevant systems (e.g., Oracle).
• Ability to coach, mentor, and manage professionals.
• Strong problem-solving skills.
• Accuracy and attention to detail.
• Creativity and innovative thinking.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesFinancial Services, Real Estate, and Housing and Community Development

Referrals increase your chances of interviewing at Dubai Holding by 2x

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Data Pipeline Development & Management

Design, build, and maintain scalable and efficient Extract, Transform, Load (ETL) or Extract, Load, Transform (ELT) processes to integrate data from various sources (e.g., operational systems, third-party platforms, databases) into data warehouses or data lakes.

Develop and optimize SQL queries, scripts, and programming logic for data extraction, transformation, and loading.

Ensure data quality, consistency, and accuracy throughout the data lifecycle.

Data Warehousing & Modeling

Assist in the design and implementation of data warehouse solutions, including data modeling (e.g., dimensional modeling, star schema) to support analytical and reporting requirements.

Optimize data storage and retrieval processes for performance and cost-efficiency.

Maintain and enhance existing data models and structures based on evolving business needs.

Analytical Tool & Report Development

Develop and maintain interactive dashboards, reports, and visualizations using business intelligence (BI) tools (e.g., Power BI, Tableau) to present key insights to stakeholders.

Collaborate with business users to understand their analytical needs and translate them into technical requirements for data solutions.

Automate reporting processes to improve efficiency and reduce manual effort.

Data Governance & Security Support

Support data governance initiatives, ensuring adherence to data standards, policies, and regulatory requirements.

Implement data security measures and access controls to protect sensitive information.

Assist in data auditing and reconciliation activities to ensure data integrity.

Collaboration & Problem Solving

Work closely with Data Scientists, Business Analysts, IT Infrastructure teams, and various business units to deliver integrated data solutions.

Troubleshoot data-related issues, identify root causes, and implement effective solutions.

Stay updated with emerging data technologies and analytical trends, recommending innovative solutions.

Health, Safety, and Environmental (HSE) Responsibilities

Ensure full compliance with DHCM's Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills

Skills

Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy.

Excellent understanding of data warehousing concepts and data modeling techniques.

Proficiency in SQL for complex data querying and manipulation.

Ability to translate business requirements into technical data solutions.

Strong communication and interpersonal skills, capable of collaborating with both technical and non-technical stakeholders.

Organized, self-motivated, and able to manage multiple tasks effectively.

Proactive approach to identifying and resolving data-related challenges.

Qualifications & Experience

Bachelor's degree in Computer Science, Data Science, Information Systems, Engineering, or a related quantitative field.

Minimum of 3-5 years of progressive experience in data engineering, data warehousing, or a similar data-focused role.

Proven experience with SQL and relational databases (e.g., SQL Server, PostgreSQL, MySQL).

Experience with ETL / ELT tools and processes.

Hands-on experience with at least one major BI tool (e.g., Power BI, Tableau, Qlik Sense).

Familiarity with cloud data platforms (e.g., Azure Data Factory, AWS Glue, Google Cloud Dataflow) is a plus.

Experience with programming languages like Python or R for data manipulation is a plus.

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