196 Computer Support jobs in the United Arab Emirates

Job Title: Deskside Technician I

Job Type: Full-Time

Location: Dubai (Onsite)

Job Summary:

We are seeking a proactive and technically skilled Deskside Technician I to provide on-site IT support for end users. This position requires resolving technical issues directly at the user’s location and may also involve remote troubleshooting. The technician will work closely with the Service Desk and other IT support teams under the IMACR contract framework to ensure timely and effective problem resolution.

Key Responsibilities:

• Respond promptly to computer-related service requests and incidents.
• Troubleshoot and support Lenovo desktops and laptops (hardware and software).
• Setup, configure, and deploy Apple iPads; MobileIron experience is a plus.
• Resolve Windows 7 operating system errors.
• Perform IMAC tasks (Install, Move, Add, Change) and desk relocations.
• Execute basic network troubleshooting and diagnostics.
• Proficiently support Microsoft Office 2010 Suite, including Skype.
• Understand and support McAfee Endpoint Protection software.
• Accurately log and track service requests and incidents.
• Apply basic knowledge of Microsoft Active Directory.
• Implement virus detection and removal procedures.
• Diagnose and resolve issues with printers and peripheral devices.
• Provide hardware installation and upgrade services (e.g., memory, hard drives).
• Support critical engineering applications used within the organization.

Required Skills & Experience:

• Minimum 1 year of experience in an IT support or deskside role.
• Solid understanding of PC hardware, peripherals, and operating systems.
• Experience with imaging systems and desk relocations.
• Basic networking knowledge.
• Clear understanding of endpoint protection tools and virus eradication processes.
• Strong working knowledge of Microsoft Office applications.
• Experience with Active Directory basics and account management.

Personal Attributes:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues to non-technical users.
• Highly organized and able to multitask efficiently.
• Self-motivated and able to work independently.
• Flexible and adaptable to changing priorities.
• Team player with a collaborative mindset.
• Bilingual in English and local is highly desirable.

The Band 2 Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Position Responsibilities And Functions -

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Operating Systems, Microsoft Office, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops,printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  

• Minimum of 18 months years of IT experience.
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Must be fluent in English and Arabic

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VAM Systems is currently looking for a Desktop Support Engineer for our UAE operations with the following terms and conditions:

• Minimum 3 years of experience in Desktop Support.
• Excellent verbal communication skills.

• Joining time frame: 15 to 30 days.
• Employment Type: Full-time.
• Remote Work: No.
• Maximum 4 weeks for joining.

Join to apply for the Desktop Support Engineer role at Intertec Systems

Join to apply for the Desktop Support Engineer role at Intertec Systems

This range is provided by Intertec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Skills:
Windows OS troubleshooting, Active Directory management, Microsoft 365 Administration, VPN setup and support, Remote desktop tools (e.g., TeamViewer, LogMeIn), PC hardware maintenance, Network configuration, ITIL knowledge,
JOB TITLE: Technical Specialist End User Support/ Desktop Support Engineer
JOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.
QUALIFICATION: Bachelors degree with knowledge of IT
CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes
EXPERIENCE: 2-3 Years
REPORTING TO: TBD
Responsibilities (includes All Tasks)

• Excellent communications skills in English & Arabic
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.
• Install, configure, and maintain operating systems (Windows, macOS).
• Deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management - Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.
• Proactively look at root causes for repeated incidents.
• Track and manage IT assets, including computers, peripherals, and software licenses.
• Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.
• Provide management reports (Statistics, Trend analysis, Corrective Action)
• Perform remote software distribution.
• Improve skills in line with the new technology roll outs in the IT Department
• Gathers user requirements fully, analyzes them and makes recommendations.
• Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.
• Perform other duties and responsibilities related to the job and as assigned by line Manager.
  

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.
  

• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end-users.
• Ability to work effectively as part of a team, collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.
• Ability to adapt to changing priorities and work environments.
• Openness to learning new technologies and processes

• Seniority levelAssociate

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Intertec Systems by 2x

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JOB TITLE : Technical Specialist End User Support / Desktop Support Engineer

JOB PURPOSE : To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.

QUALIFICATION : Bachelors degree with knowledge of IT

CERTIFICATIONS : Mandatory knowledge of Microsoft products and ITIL Processes

EXPERIENCE : 2-3 Years

REPORTING TO : TBD

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Excellent communications skills in English & Arabic
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.
• Install, configure, and maintain operating systems (Windows, macOS).
• Deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management - Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.
• Proactively look at root causes for repeated incidents.
• Track and manage IT assets, including computers, peripherals, and software licenses.
• Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.
• Provide management reports (Statistics, Trend analysis, Corrective Action)
• Improve skills in line with the new technology roll outs in the IT Department
• Gathers user requirements fully, analyzes them and makes recommendations.
• Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.
• Perform other duties and responsibilities related to the job and as assigned by line Manager.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.

The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.

The role may involve working outside of regular business hours to support critical systems.

A strong commitment to continuous learning and professional development is essential.

SOFT SKILLS : MANDATORY

• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end-users.
• Ability to work effectively as part of a team, collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.
• Ability to adapt to changing priorities and work environments.
• Openness to learning new technologies and processes

Support Engineer • Abu Dhabi Island and Internal Islands City, Abu Dhabi Emirate, United Arab Emirates

Technical Support Specialist

We are seeking a skilled technical support specialist to provide desktop support and troubleshooting services to end users. This is a full-time mid-level position based in Dubai where the primary focus will be ensuring seamless IT operations.

The ideal candidate will have demonstrable experience in handling support requests and managing relevant IT systems, including Active Directory and Office 365.

Key Responsibilities:

• Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
• Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
• Install, configure, and update software applications, including Office 365, to support employee productivity.
• Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
• Document and track all support requests and resolutions to identify and address common issues.
• Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.

Required Skills and Qualifications:

• Troubleshooting Expertise : Proficiency in resolving diverse hardware and software issues.
• Technical Support : Experience in providing effective technical support and advice to end users.
• Active Directory Management : Strong familiarity with managing and administering Active Directory user accounts and permissions.
• Office 365 Application Handling : Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.
• Communication Skills : Excellent verbal and written communication skills to deliver clear and precise instructions and advice.
• Organizational Skills : Strong organizational and multitasking skills to manage multiple support requests efficiently.

Benefits:

• This role offers an opportunity to work with a leading IT services company, providing opportunities for growth and professional development.
• Collaborate with experienced IT professionals to stay up-to-date with industry trends and advancements.
• Contribute to maintaining IT policies, procedures, and best practices within the organization.

About Us:

As a leading IT services company, we specialize in Retail Banking, Insurance, and Healthcare sectors, focusing on digitalization of business operations, IT services, and cybersecurity.

Job Title: Deskside Technician I

Job Type: Full-Time

Location: Dubai (Onsite)

Job Summary:

We are seeking a proactive and technically skilled Deskside Technician I to provide on-site IT support for end users. This position requires resolving technical issues directly at the user's location and may also involve remote troubleshooting. The technician will work closely with the Service Desk and other IT support teams under the IMACR contract framework to ensure timely and effective problem resolution.

Key Responsibilities:

• Respond promptly to computer-related service requests and incidents.
• Troubleshoot and support Lenovo desktops and laptops (hardware and software).
• Setup, configure, and deploy Apple iPads; MobileIron experience is a plus.
• Resolve Windows 7 operating system errors.
• Perform IMAC tasks (Install, Move, Add, Change) and desk relocations.
• Execute basic network troubleshooting and diagnostics.
• Proficiently support Microsoft Office 2010 Suite, including Skype.
• Understand and support McAfee Endpoint Protection software.
• Accurately log and track service requests and incidents.
• Apply basic knowledge of Microsoft Active Directory.
• Implement virus detection and removal procedures.
• Diagnose and resolve issues with printers and peripheral devices.
• Provide hardware installation and upgrade services (e.g., memory, hard drives).
• Support critical engineering applications used within the organization.

Required Skills & Experience:

• Minimum 1 year of experience in an IT support or deskside role.
• Solid understanding of PC hardware, peripherals, and operating systems.
• Experience with imaging systems and desk relocations.
• Basic networking knowledge.
• Clear understanding of endpoint protection tools and virus eradication processes.
• Strong working knowledge of Microsoft Office applications.
• Experience with Active Directory basics and account management.

Personal Attributes:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues to non-technical users.
• Highly organized and able to multitask efficiently.
• Self-motivated and able to work independently.
• Flexible and adaptable to changing priorities.
• Team player with a collaborative mindset.
• Bilingual in English and local is highly desirable.

The Band 2 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The Desktop Support Engineer provides break-fix fault diagnosis and resolution, including fault analysis for various core operating systems and platforms, and support for desktop fault resolution within the approved application suite.

Position Responsibilities and Functions -

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install upgrades and troubleshoot Operating Systems, Microsoft Office, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of Mac operating systems to support Apple PC users.
• Install upgrades and troubleshoot for printers, computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
• Possess broad IT experience with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires flexibility and teamwork in a project-based environment. Perform other duties as assigned.

Requirements

• Minimum of 18 months of IT experience.
• Experience with Windows 10-11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
• Knowledge of mobile device management, including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multi-task, determine priorities, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptable and flexible in a fast-changing environment.
• Willing to work off-hours and weekends when required.
• Fluent in English and Arabic.

Join our global IT team as a Desktop Support Engineer L2 AE at Excis Compliance. We are seeking problem-solvers who can deliver world-class on-site support and ensure smooth operations across our international offices. If you're ready to advance your IT career globally, apply today — positions are filling quickly!

Key Responsibilities

• Provide on-site technical support for hardware, software, and network issues
• Deploy and troubleshoot Windows OS, macOS, Microsoft 365, and enterprise applications
• Manage Active Directory, user accounts, and access controls
• Support mobile devices, printers, and conference room AV systems
• Document solutions and contribute to the global knowledge base

Requirements

• Minimum of 2 years hands-on experience in desktop support or IT helpdesk
• Fluent in Arabic and English (written and spoken) — mandatory
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking
• Experience with ticketing systems and remote support tools
• Excellent troubleshooting and customer service skills
• Certifications such as A+, Microsoft, or ITIL are a plus

Benefits

• Competitive salary
• Global career growth opportunities
• Cutting-edge technology environment
• Multicultural work experience

Act fast — apply today! Positions are filling quickly. Submit your resume now to be considered.