206 Help Desk jobs in the United Arab Emirates

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

The role of Help Desk Specialist is pivotal in delivering exceptional technical support to clients and employees alike. As the primary point of contact, you will be responsible for troubleshooting and resolving technical issues with poise and professionalism.

Key responsibilities include responding to support requests via phone, email, and chat, providing timely and effective solutions. Troubleshooting and diagnosing hardware and software problems for end-users, offering clear instructions and solutions, is also a key aspect of the job.

Documentation of all support interactions and resolutions in the ticketing system is crucial in maintaining accurate records. Additionally, assisting in the setup and configuration of new workstations and peripheral devices, providing training and guidance to users on software applications and IT best practices, and collaborating with other IT team members to resolve complex issues are essential duties.

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems for end-users.
• Document all support interactions and resolutions in the ticketing system.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues.

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

This role offers a unique opportunity to grow and develop your skills in a dynamic and supportive environment. With a focus on delivering exceptional customer service, you will have the chance to make a real impact and contribute to the success of our organization.

As a Help Desk Specialist, you will be working closely with other IT team members to resolve complex issues and improve overall service quality. You will also have the opportunity to stay informed about new software updates and industry trends, enhancing your skills and knowledge in the process.

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting: Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration: Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance: Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management: Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation: Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support: Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration: Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

The IT Help Desk team provides critical support to staff members, ensuring they have access to the resources they need to perform their jobs effectively. As an IT Support Specialist, you will play a vital role in resolving user issues and improving overall system performance.

• Ticket Response: Respond promptly to staff inquiries, providing timely solutions to minimize downtime and maximize productivity.
• System Configuration: Configure, troubleshoot, and maintain desktops and laptops, including operating systems, drivers, and software installations.
• Ticket Documentation: Accurately document each step taken for a ticket in the system for record-keeping and transparency purposes.
• Pending Ticket Updates: Regularly check and update ongoing tickets to ensure they are progressing toward resolution.
• Efficient Resolution: Work to solve end-user problems during the first interaction whenever possible.
• User Support: Provide assistance with common user problems, such as password resets, software installation, and network access.
• Prioritized Requests: Handle time-sensitive issues first, especially those affecting critical operations.

We are currently seeking an IT Help Desk – UAE National , reporting directly to the Head of the Department, to join our team based in Abu Dhabi, UAE.

About us :

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we contribute to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our business segments, Technology, Products and Services (TPS), and Project Delivery, turn innovation into scalable, industrial solutions.

With over 17,000 employees across 34 countries, we are committed to bridging prosperity with sustainability for a lasting world.

About the role :

As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. Your responsibilities include assisting users with hardware, software, and network issues, ensuring timely resolution and high user satisfaction. This role is vital for the smooth operation of our IT systems and services.

From day one, you will work closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.

Key Responsibilities :

1. Respond to user inquiries and provide support via phone, email, or in person
2. Troubleshoot hardware, software, and network issues
3. Log and track support requests using the IT ticketing system
4. Assist in setting up and configuring workstations, laptops, and mobile devices
5. Support user access management and password resets
6. Escalate unresolved issues to appropriate IT teams
7. Maintain documentation of support procedures and solutions

About you :

We'd love to hear from you if your profile meets the following :

Qualifications :

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

Desirable Skills & Experience :

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Starting Date : ASAP

Additional information :

We welcome your application and are eager to see how you match with this position. To succeed, you should meet the following requirements :

• Qualifications : Bachelors or Diploma
• Languages : English + proficiency level (Basic, Professional, Fluent)
• Main skills : Up to 4 skills relevant to the role

What's Next?

After submitting your application, our recruiting team will review your skills, experience, and potential fit for the role. Please be patient during this process. You can check your application status via your candidate profile.

Learn more about our company by visiting our website and following us on our social media channels for updates.