640 Help Desk jobs in the United Arab Emirates

We are seeking a skilled Technical Support Specialist to join our team.

• Must have 3-5 years of experience in a similar role.
• Excellent technical support and query resolution skills.
• In-depth knowledge of computer hardware, software, and networks.
• Able to assess IT needs and train end-users effectively.
• Proficient in IT helpdesk software such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to stay current with the latest technical innovations and trends in IT support.
• Strong interpersonal and communication skills.

Provide timely and effective technical support.

Determine IT requirements and deliver training accordingly.

Ensure accurate documentation of processes and performance metrics.

Maintain robust database security and integrity.

Stay up-to-date with emerging technologies in IT support.

• Bachelor's degree in computer science or information technology.
• Minimum 3 years of experience as a Technical Support Specialist.
• Strong technical skills, including proficiency in IT helpdesk software.
• Excellent communication and interpersonal skills.

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting: Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration: Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance: Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management: Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation: Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support: Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration: Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

This is a full-time position that requires a professional and friendly individual to coordinate and assist tradesmen/workers in conducting periodic site/maintenance work progress for all day-to-day activities. The ideal candidate will ensure technical works are completed in accordance with specifications and the project management manual.

Main Responsibilities:

1. Provide a point of contact for customers regarding any queries or concerns.
2. Handle incoming calls and manage outgoing calls as required.
3. Liaise with team members to ensure the best resolution consistent with contractual requirements.
4. Complete administrative tasks related to the contract, including assigning colleagues and subcontractors to service requirements, payroll, general administration, etc.
5. Liaise with relevant Contract staff and subcontractors to address service desk requirements and ensure timely information return.
6. Respond to customer queries, amend data, and re-issue tasks as needed.
7. Collaborate with Contract/Facilities Managers to enhance the quality of service and reporting processes.
8. Monitor CAFM (MRI /Maximo/MS Dynamics) data to ensure Helpdesk work orders are accurately created, assigned, prioritized, and categorized in line with contractual KPIs and SLAs.

Required Skills and Qualifications:

• A graduate diploma/ITI with at least 8 years' experience in the facilities management field.
• At least 4 years' experience in a helpdesk role.
• Good knowledge of both hard and soft elements of FM services.
• Fluency in English; additional languages are an asset.

About This Role:

The successful candidate will be part of a leading organization committed to delivering exceptional services and solutions. We value innovation, teamwork, and customer satisfaction.

Customer Service Ambassador Role

The ideal candidate will be the face of our organization, providing exceptional support to customers via phone and email. This role requires a proactive, solutions-focused individual who is passionate about delivering outstanding service.

• Main Responsibilities:
• • Respond to inbound customer queries in a timely and professional manner.
  • Resolve customer issues with empathy, accuracy, and attention to detail.
  • Maintain up-to-date knowledge of promotions, draw schedules, and product offerings.
  • Escalate complex issues to relevant departments as needed.
  • Record and manage customer interactions using internal systems and tools.
  • Support the wider team in delivering customer satisfaction goals and feedback initiatives.
• Skill Requirements:
• • Excellent verbal and written communication skills in corporate English.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Strong interpersonal skills with the ability to stay calm under pressure.
  • Ability to multitask and manage time effectively in a fast-paced environment.
• Qualifications:
• • High school diploma required; diploma or degree in Business, Communications or related field is a plus.
  • Training or certification in customer service is an advantage.

Working Conditions:

This role is shift-based and may include weekends and public holidays depending on operational needs.

Responsibilities:

• Respond to technical inquiries via email, online chat, phone, or in person.
• Provide hardware and software support.
• Troubleshoot basic network connectivity issues.
• Ensure proper recording, documentation, and closure of support tickets.
• Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Benefits:

• Competitive salary and benefits.
• Dynamic and professional work environment.
• Opportunities for training and professional development.

Position: IT Support

Location: Dubai, United Arab Emirates

Responsibilities:

1. Respond to technical inquiries via email, online chat, phone, or in person.
2. Provide hardware and software support.
3. Troubleshoot basic network connectivity issues.
4. Ensure proper recording, documentation, and closure of support tickets.
5. Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Benefits:

• Competitive salary and benefits.
• Dynamic and professional work environment.
• Opportunities for training and professional development.

Position: IT Support

Location: Dubai, United Arab Emirates

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the IT Help Desk Support (225-708) role at TALENTMATE

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the IT Help Desk Support (225-708) role at TALENTMATE

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Job Description
We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our dynamic IT team. This role is essential to ensuring that all software and hardware issues within the company are addressed timely and efficiently. The ideal candidate will possess excellent problem-solving skills, have a keen eye for detail, and demonstrate a commitment to providing exceptional customer service. You will be the primary point of contact for all IT-related inquiries and will play a pivotal role in maintaining our IT infrastructure. Your ability to communicate effectively with both technical and non-technical staff members will be crucial to your success in this role. Join us to help foster a supportive and productive technological environment.

Job Description
We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our dynamic IT team. This role is essential to ensuring that all software and hardware issues within the company are addressed timely and efficiently. The ideal candidate will possess excellent problem-solving skills, have a keen eye for detail, and demonstrate a commitment to providing exceptional customer service. You will be the primary point of contact for all IT-related inquiries and will play a pivotal role in maintaining our IT infrastructure. Your ability to communicate effectively with both technical and non-technical staff members will be crucial to your success in this role. Join us to help foster a supportive and productive technological environment.
Responsibilities

• Provide first-level technical support to end-users for software and hardware issues.
• Monitor and respond promptly to incoming calls, tickets, and emails.
• Diagnose, troubleshoot, and resolve a variety of technical issues efficiently.
• Maintain accurate records of customer interactions and resolutions in the ticketing system.
• Install, configure, and upgrade PC software and operating systems.
• Collaborate with other IT team members to ensure seamless IT support services.
• Assist with the setup and configuration of new employee hardware and accounts.
• Document procedures, FAQs, and knowledge-base articles for IT support processes.
• Conduct regular system and software updates as mandated by the IT department.
• Escalate complex issues to higher-level IT specialists when necessary.
• Ensure all company devices comply with security protocols and software updates.
• Participate in training sessions to stay updated on new technology trends.
  

• Proven experience in an IT help desk or technical support role is required.
• Strong knowledge of Windows and Mac operating systems and applications.
• Excellent problem-solving skills and ability to work under pressure.
• Fluency in spoken and written English with strong communication skills.
• Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are advantageous.
• Familiarity with network technologies including TCP/IP, DHCP, and DNS.
• Customer-focused attitude with a strong focus on providing top-tier support service.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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