706 Help Desk jobs in the United Arab Emirates

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Role - Help Desk Operator - Arabic Speaker
• Type - Permanent
• Salary Transport
• Location- Abu Dhabi

Technical and Professional Skills

• Minimum two (1) years' experience in office environment using keyboard skills.

• Excellent Phone Manner.

• Excellent Customer Handling skills.

• Excellent Email Handling Skills.

• Excellent data entry skills.

• Good communication and interpersonal skills at an individual and team level.

Knowledge

• Ability to work in an individual and team environment.

• Well-developed customer service skills.

• Sound analytical skills.

• English spoken and written is essential.

• Knowledge of the property and facility management.

• Technical knowledge of building services operations is an advantage.

• Have understanding in the principles of Quality Assurance and working to procedures.

• Have an understanding and experience of using computerised logging systems.

• Ideally experience in use of CAFM system.

Regards

TASC Recruitment Team

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.

This position involves managing customer inquiries and providing high-quality support through various channels. Key responsibilities include resolving issues independently, escalating complex cases when necessary, and staying up-to-date with product knowledge.

• Handle all inbound inquiries and communicate effectively via chat, email, and phone
• Independently provide accurate information to resolve problems/issues that arise
• Maintain current knowledge on products and processes to support customer service operations
• Elevate issues to team leaders or other departments as required
• Foster a positive team environment and adhere to quality standards
• Collaborate in initiatives aimed at enhancing team performance and achieving business objectives

About the Role: As a Customer Service Representative, you will play a crucial part in delivering exceptional customer experiences. Your ability to empathize with customers and resolve issues efficiently will make a significant impact on our organization's success.

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic knowledge of products and services
• Strong analytical and time management skills
• Adaptability and willingness to learn

What We Offer: Our organization is committed to providing a supportive and dynamic work environment that fosters growth and development. As a valued member of our team, you can expect a competitive salary, opportunities for professional advancement, and a comprehensive benefits package.

How to Apply: If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.

Technical Support Engineer Role

We are seeking an experienced Technical Support Engineer to join our team. As a key member of our support function, you will be responsible for delivering exceptional technical support and escalating complex issues in a timely manner.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

We are seeking a highly skilled and passionate customer support specialist to join our team. As a key member of our global team, you will be responsible for providing exceptional service to our clients via email, chat, and calls.

• You will troubleshoot issues and escalate when necessary, ensuring that our clients receive timely and effective resolutions.
• You will document client interactions and track resolutions, contributing to our knowledge base updates and service improvements.

We are a leading workplace culture certification program powered by AI-driven solutions for employee experience. Our IMPACT Index provides real-time analysis and engagement insights for inclusive cultures and recognition.

• A minimum of 2 years of customer service or support roles is required.
• You must possess strong communication and problem-solving skills, with the ability to manage multiple requests in a fast-paced environment.
• Familiarity with SaaS platforms or HR tech is preferred but not mandatory.

• We offer a fully remote work arrangement, allowing for flexibility and collaboration with diverse teams.
• You will have the opportunity to contribute to knowledge base updates and service improvements, making a tangible impact on our organization's success.