27 Help Desk jobs in the United Arab Emirates

This role is perfect for individuals who enjoy helping others and resolving issues in a proactive manner.

• Respond to customer inquiries via phone, email and chat platforms
• Provide accurate information about products, pricing, and availability
• Collaborate with internal teams to deliver exceptional customer experiences
• Enter data into various digital systems

• 1 year of relevant work experience
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize tasks, and maintain organization

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service Representative
• Industry: Utilities Administration

Role Overview:

As a Service Support Specialist, you will play a vital role in supporting and coordinating service activities within the ME aftersales department for customers. You will be responsible for managing customer requests from identification to closure, ensuring timely and effective resolution of issues.

1. Manage customer requests by identifying needs and ensuring timely closure of files.
2. Establish quotations for service visits and process orders on LN systems.
3. Log and maintain tickets on Zendesk within required SLAs.
4. Organize service visits, ensure spares are on site, confirm visits with customers, and establish follow-up spares.
5. Handle repairs or warranty issues and liaise with relevant teams.
6. Answer phone calls and emails politely within agreed timeframes.
7. Establish credit notes for parts returns.
8. Support workloads and serve as backup for Administrator and Spares Coordinator when absent.

Key Skills and Qualifications:

• Highly organized with excellent planning skills and strong attention to detail.
• Confident using IT systems and demonstrating effective problem-solving abilities.
• Proven experience in a similar role, ideally with background in customer service or B2B client support.
• Exceptional communication skills, both written and verbal, and ability to build positive relationships.
• Self-motivated, proactive, and strong team player with a positive attitude and commitment to high-quality results.

What We Offer:

A collaborative and dynamic work environment that values teamwork, innovation, and continuous improvement.

Additional Information:

Applications should be submitted in a timely manner to ensure consideration for this opportunity.

Our ideal candidate will have excellent communication skills and the ability to build rapport with customers.

• Respond to customer inquiries in a timely and professional manner.
• Address customer complaints and resolve issues to their satisfaction.
• Maintain accurate customer records and documentation.

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• High levels of patience, empathy, and a customer-centric approach.

The successful candidate will be able to work effectively as part of a team to deliver exceptional customer service.

We are seeking a Support Operations professional to join our team. This role is ideal for someone who enjoys communicating with clients, resolving issues and providing excellent customer support.

The successful candidate will have:

• a minimum of secondary education;
• a strong understanding of ticketing systems and customer support practices;
• excellent verbal and written communication skills;
• strong organization skills;
• problem-solving and multi-tasking skills;
• persistence; and
• flexibility.

In this role, you will be responsible for:

1. communicating with clients through various channels, providing product and service information, and resolving product and service problems;
2. resolving product or service problems by clarifying customer complaints, determining causes, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution;
3. processing contracts and legal documents;
4. keeping records of customer interactions, transactions, comments, and complaints;
5. ensuring customer satisfaction and providing professional customer support.

Working in this role offers many benefits, including:

• a competitive tax-free salary;
• comprehensive health insurance;
• an annual air ticket allowance;
• employee discounts at multiple vendors across the emirates;
• rewards & recognitions;
• learning & development opportunities.

We value diversity and inclusion, and welcome applications from all qualified candidates.

Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
4. Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
5. Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
6. Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
7. Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About Us:

The American University in the Emirates is a higher education institution committed to providing a world-class education. Our university offers a range of programs across various colleges, including business, education, design, and more. We are accredited by SACSCOC and CAA, ensuring the quality of our programs. Our graduates are equipped with the skills and knowledge to succeed in their careers.

Job Overview:

A technical support professional provides assistance to users through various communication channels.

Troubleshooting and Maintenance:

Identifying and resolving technical issues with hardware and software ensures the smooth operation of IT systems.

Documentation and Escalation:

Maintaining accurate records of issues and resolutions is crucial for escalating complex problems to higher-level technical teams as needed.

User Training and Guidance:

Educating users on effective IT resource utilization and software application usage is essential.

Compliance and Security:

Ensuring adherence to organizational policies and industry standards, including security protocols, is a key responsibility.

Requirements:

• Minimum 2 years of experience in similar roles
• Educational background: Associate degree in information technology, computer science, or related field; some positions may require a bachelor's degree
• Technical skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, Linux, and other operating systems
• Problem-solving abilities: Diagnosing and resolving technical issues efficiently
• Communication skills (English): Strong verbal and written communication skills for explaining complex IT concepts
• Customer service orientation: Friendly and patient demeanor for dealing with frustrated users
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

As a technical support specialist, you will provide end-to-end technical assistance to ensure timely resolution of hardware, software, and network issues.

• Identify and troubleshoot complex technical problems
• Develop and implement effective solutions to resolve technical issues
• Collaborate with cross-functional teams to ensure seamless technical support

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting and technical support tools

• A competitive salary and benefits package
• Ongoing training and professional development opportunities
• A collaborative and dynamic work environment

A Customer Service Liaison Position

As a key member of our customer-facing team, the successful candidate will provide exceptional support and guidance to customers through various communication channels.

The ideal candidate will possess excellent interpersonal and problem-solving skills, with the ability to adapt to diverse situations and resolve complex issues efficiently.

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or concerns promptly and fairly.
• Maintain detailed records of customer interactions and transactions.

• High school diploma or equivalent required; bachelor's degree preferred.
• Proven experience in a customer service role is highly valued.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English; Arabic or other language skills are a plus.

We offer a competitive salary, visa and medical insurance, paid annual leave and public holidays, training and career development opportunities, and a positive and multicultural work environment.

Overview

• Key responsibilities for this role include performing IT maintenance tasks on a regular basis.

Briefly

• This role involves assisting with the implementation of new technologies, systems and projects within our organization.
• Additionally, you will be responsible for identifying and escalating IT-related risks and issues to hotel management and IT Cluster Director.
• Other duties include troubleshooting and carrying out repairs and data backup/ restoration when necessary.
• You will also be required to install and configure software and hardware as per company standards.
• Understanding the applicability of new and improved IT developments and solutions is essential for this role.
• Conducting basic software training and demonstrating a good understanding of the hotel's software/hardware are also key requirements.

• A degree in IT, Computer Science or a relevant discipline is preferred.
• Experience of embedding change projects within an organization is desirable.
• Strong interpersonal and problem-solving abilities are essential.
• Highly responsible and reliable individuals with exceptional attention to detail are ideal candidates.
• Ability to focus attention on guest needs, remaining calm and courteous at all times is crucial.

Remote Work:

No

Employment Type:

Intern