1 336 Concierge Services jobs in the United Arab Emirates
Front Desk
Posted today
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A Front Desk Team leader ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.
What will I be doing?
As Front Desk Team leader, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Head Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely store Guest luggage
- Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
- Stay current with all hotel services as well as daily VIP requests and special events
- Represent the needs of the Team to others in the hotel
- Recruit, select, train and the develop Team Members
- Conduct annual and mid-year appraisals with Team Members
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Front Desk Team leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
- Previous experience managing a team
- Previous experience working in Reception in a hotel environment
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Hilton Garden Inn Ras Al Khaimah
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Guest Services, Operations, and Front Office
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Front Desk Guest Services Manager
Posted today
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Job Description
This position involves handling guest check-ins and check-outs to ensure a smooth experience.
The role includes processing payments, managing billing inquiries, and securely handling cash and credit transactions.
It also involves allocating rooms based on guest preferences, making reservation modifications, and resolving guest complaints professionally.
- Familiarity with hotel operations is preferred.
- Prior experience in the hospitality industry is highly valued.
To excel in this position, you should possess excellent communication skills, be proficient in Microsoft Office products, and have knowledge of Opera (Cloud).
Successful candidates will also demonstrate strong problem-solving abilities, teamwork spirit, and a commitment to delivering exceptional service.
We offer an attractive salary package, comprehensive healthcare, and opportunities for professional growth and development.
- A competitive tax-free salary paid in UAE Dirhams (AED)
- Supportive work environment and access to Learning & Development programs
- Internal mobility opportunities within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Performance-based incentives tailored to your role
Our company fosters a dynamic community where colleagues feel valued, supported, and inspired to grow. We prioritize employee well-being and offer a range of benefits to enhance their work-life balance.
About YouYou are required to have 1-2 years of experience in the same role with a luxury property; experience in the UAE is desirable but not mandatory.
Possession of proficient English and German language skills is essential for success in this role.
Candidates who can adapt quickly to new situations and work effectively under pressure will be highly regarded.
Director, Product Management, Concierge & Lifestyle Services
Posted 3 days ago
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management, Concierge & Lifestyle Services
Overview- Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product
- Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage P&L
- Supports product management team efforts in developing strategic business plans and product roadmaps
- Works with internal Mastercard teams to analyze internal and external stakeholder needs and issues
- Provides input into profitability targets for different products
- Communicates new information, industry trends and market insights to internal stakeholders
- Tracks progress and reports on project plans for creation and implementation of new product features and enhancements
- Supports development of internal knowledge documents such as case studies and industry best practices
- Supports development of sales strategy and objectives, and provides training, material development, and product expertise for sales and RFP support
- Supports the development of business cases and requirements for product enhancements
- Experience reviewing data reports and developing preliminary product adjustment recommendations
- Helped develop and manage a product or project budget / P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers)
- Demonstrated consistent success working with partners across other functions in support of product go-to market strategies
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Front Desk Manager
Posted 2 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Desk Supervisor
Posted 16 days ago
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Job Description
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BWQY_
**EOE/AA/Disabled/Veterans**
Front Desk Professional
Posted today
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Job Description
As a seasoned front desk professional, you will be the primary point of contact for guests and members alike.
You will be responsible for delivering exceptional service, managing table reservations, overseeing the flow of guests, and supervising your assigned station or section.
Working closely with our team, you will uphold booking policies and ensure strong member recognition.
- Check in guests and match them with bookings
- Assist members and guests with changes and special requests
- Offer cloakroom service and accept guests' possessions
- Be aware of operating hours and have knowledge of products and services offered
- Provide efficient service for all members and guests
To excel in this role, you will need:
- A minimum of 2 years' experience in a similar role in luxury hotels or fine dining restaurants
- Excellent English language skills, written and spoken
- Strong organisational and time management skills
- Excellent communication and listening skills
- Demonstrate integrity and maintain confidentiality
Our private members' club is located in the heart of a prestigious area, offering a unique lifestyle experience for our members.
We are seeking talented individuals who share our passion for delivering exceptional service and creating memorable experiences.
Front Desk Agent
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Job Description
We are looking for a friendly and professional Front Desk Agent to provide outstanding service to guests and manage reception operations efficiently at our UAE-based hospitality facility.
Responsibilities
- Greet and welcome guests promptly and courteously.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, bookings, and cancellations.
- Respond to guest inquiries, concerns, and special requests.
- Coordinate with housekeeping and maintenance teams.
- Maintain accurate guest records and billing information.
- Promote hotel services and amenities to guests.
- Process payments and maintain a balanced cash drawer.
- Ensure the front desk area is neat, presentable, and stocked.
- Adhere to hotel policies, procedures, and safety standards.
- High school diploma or equivalent; hospitality training preferred.
- Minimum 1–2 years of experience in a front office or customer service role.
- Proficiency in property management systems .
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Prior UAE hospitality experience is an advantage.
Role Function: N/A Job Category: Customer Service Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website:
What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
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Front Desk Liaison
Posted today
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We invite you to be part of a dynamic team where self-expression and experience are valued equally. As a Front Desk Liaison, you will be the primary point of contact for guest services, delivering exceptional personalized attention, anticipating needs, and resolving inquiries or issues efficiently.
Key Skills and Qualifications- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with guests and internal stakeholders.
- Proactive Problem-Solving: Ability to anticipate and resolve issues promptly, ensuring seamless guest experiences.
- Collaboration and Teamwork: Strong interpersonal skills to work effectively with colleagues across departments.
We offer a competitive compensation package, including comprehensive benefits and opportunities for growth and development.
What We OfferA fast-paced and dynamic work environment that fosters collaboration, creativity, and innovation. Join our team and become a key contributor to our mission of delivering exceptional guest experiences.
Front Desk Manager
Posted today
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Job Description
This role involves interacting with patients and their families to understand their needs and providing them with information and assistance. The patient administration executive will be the first point of contact for visitors and will be responsible for ensuring that they receive a high level of customer service.
- Greet patients and their families, determine the nature of their enquiry and provide relevant information.
- Advocate patients' and their families' rights and responsibilities, confidentiality, information and education.
- Develop and maintain feedback procedures for customers to use and receive redressal.
- Communicate all necessary information to floor supervisors on a daily basis.
- Ensure efficient flow of visitors/patients and provide outstanding customer service by creating a friendly environment, timely and prompt assistance, minimizing waiting time and providing adequate information as required.
- Investigate patient/visitor concerns and implement appropriate courses of action.
Required Skills and Qualifications:
Preferably a graduate in any discipline.
6.2 Minimum 1-year experience as a receptionist in a patient-focused environment and operation of multi-line switchboard system is preferable. Interest to work in a hospital-related environment.
6.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
6.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
6.7 Ability to work independently with minimal supervision.
6.8 Reliable, punctual, dependable, and responsive.
6.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
Benefits
This role offers the opportunity to work in a dynamic hospital environment and contribute to the provision of excellent patient care.
Others
Additional responsibilities may be assigned by higher authorities as deemed necessary.
Front Desk Officer
Posted today
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Maximizing room sales and revenue is a key responsibility for this role. Upon guest check-in, you will greet and address them by name while escorting them to their rooms. You are also responsible for preparing guests for departures, handling luggage, payments, and other requests. The reception area must be well-managed with organized records of guest information and timely updates to staff on room assignments. Your goal is to ensure that guests have an exceptional experience from start to finish.
About This Role
- This position requires excellent communication and interpersonal skills as you interact with various departments within the hotel.
- You will be responsible for supervising front desk activities to maximize revenue and minimize costs.
- As part of our team, you are expected to maintain high standards of cleanliness, conserve energy and water, and manage waste effectively.
Key Responsibilities
- Manage front desk operations efficiently, ensuring smooth check-ins and check-outs.
- Assist guests with queries and resolve any issues promptly.
- Ensure accurate record-keeping and reporting.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Qualifications and Skills
- Bachelor's degree in Hotel Management or relevant field.
- 1 year of experience in Reception or Guest Service preferred but not required.
- Excellent English communication skills (written and spoken).
- Pleasant personality with good interpersonal skills.
Benefits
- Fulfilling work environment with opportunities for growth and development.
- Competitive salary and benefits package.
What We Offer
- A supportive team environment.
- Ongoing training and development opportunities.
- A competitive compensation package.
Job Type: Full-time
Job Function: Administrative
Industry: Hospitality
Seniority Level: Entry level
Commercial Responsibility: Represent the company and promote its image at all times, delivering exceptional service and creating a positive impact on customers and the community.
Hiring Terms: Permanent Employment
Workplace Style: Flexible working hours, Employee incentives, Communal kitchen facilities, Free Parking available
Salary Details: Negotiable Salary based on qualifications and experience provided, Relevant tax returns provided
Contact Information: (Name) HR Team via link placed here due to technical limitations in this response