17 Conflict Resolution jobs in the United Arab Emirates
Dispute Resolution Specialist
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Exceptional customer service is a top priority for our organization.
About the Role:
We are seeking an exceptional Dispute Resolution Specialist to join our team. In this role, you will serve as a key liaison between our customers and internal teams.
Your Key Responsibilities:
- Liaise with customers to resolve operational issues and ensure timely problem resolution.
- Analyze and contribute to solving operational issues to minimize customer impact and prevent reoccurrence.
- Support requests related to stuck shipments, customer complaints, catalog errors, and process issues.
- Conduct research, analysis, and escalations to identify trends and generate reports driving actions.
- Collaborate with other specialists as needed to achieve business goals.
- Assist in ensuring successful performance through analysis and reporting on business metrics.
- Research daily and provide detailed error analysis.
- Apply relevant policies and guidelines to drive results.
- Work collaboratively within the department as required.
- Understand workflow and production goals.
- Possess strong Microsoft Office skills and experience.
- Adhere to a flexible schedule, including weekends, nights, and holidays.
- Able to lift up to 49 pounds and perform physical tasks as required.
- Hold at least one year of experience with Microsoft Office products and applications.
- Have two years of experience in dispute resolution or a related field.
You Will Thrive In This Role If:
- You have excellent analytical and problem-solving skills.
- You are able to work effectively in a fast-paced environment.
- You possess strong communication and interpersonal skills.
- You are able to prioritize tasks and manage your time effectively.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Note: The requirements listed above are not exhaustive. You may be asked to perform other duties as required by your supervisor or the organization.
Dispute Resolution Specialist
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We're seeking a dispute resolution expert to support our risk and operations team.
Key Responsibilities:
- Sustain high-quality relationships with merchants to tackle disputes and chargebacks.
- Foster a culture of proactive problem-solving within the portfolio of active cases.
- Analyse transactional data to determine the most effective approach for disputing transactions.
- Collaborate with team leads in preparing rebuttal documents to effectively challenge disputes.
- Participate in ongoing process improvement initiatives, identifying areas for growth and refining our risk scoring models.
- Leverage constructive feedback to foster a culture of continuous learning and excellence.
- Prioritize career development opportunities, capitalizing on internal promotions into leadership roles as the company grows.
- Cultivate an exceptional candidate experience that exceeds expectations.
Requirements:
- Demonstrate academic achievement equivalent to a degree-level qualification.
- Proven experience in risk management, operations, or dispute resolution, preferably in financial services or merchant acquiring environments.
- Superior written and verbal communication skills in English; proficiency in additional languages is desirable.
- Excellent analytical and problem-solving abilities, coupled with attention to detail.
- Ambitious and proactive mindset, with the ability to dive deep into investigations and navigate complex problems.
- Adept at making high-value decisions, often with limited information.
- Strong interpersonal skills, emotional intelligence, and adaptability in a fully remote work environment.
- Proficient in essential software tools, including Google Docs and similar platforms.
- Data-driven approach, with a capacity for innovation and responsibility.
- An unwavering commitment to delivering exceptional results.
Benefits:
- Dynamic work environment fostering personal and professional growth.
- Ongoing opportunities for career advancement within the organisation.
- Emphasis on employee well-being, resilience, and mental health support.
- Flexible working arrangements tailored to individual needs.
- Regular performance evaluations and constructive feedback.
Dispute Resolution Professional
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Freshfields is seeking ambitious candidates to join its leading Dispute Resolution practice in Dubai for a six-month internship.
About the RoleYou will gain hands-on experience in cross-border disputes, arbitration, and risk advisory, working alongside experienced legal professionals.
This internship offers a unique opportunity to develop your skills in a dynamic and fast-paced environment, with access to top-tier expertise and resources.
Key Responsibilities:- Gaining knowledge of international arbitration and investigations
- Assisting senior lawyers with case preparation and research
- Developing business-level English skills through client interactions and documentation
We are a global law firm with a long-standing track record of successfully supporting leading corporations, financial institutions, and governments on critical mandates.
We seek to create a better future for our clients, people, and communities through our global teams and culture of belonging, engagement, and excellence.
Benefits of this role include:
- A chance to work on high-profile cases and projects
- An opportunity to develop your skills in a supportive and collaborative environment
- A competitive salary and benefits package
Please note: The successful candidate will be required to undergo a thorough background check prior to commencement of employment.
Dispute Resolution Specialist
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Sundus is seeking a highly skilled Insurance Dispute Resolution Expert to join our team in Abu Dhabi. This is a unique opportunity for a seasoned professional to leverage their expertise in insurance dispute resolution and contribute to the growth of our organization.
Key Responsibilities:- Perform detailed calculations and assessments in various insurance domains, including business interruption, life insurance, and other insurance-related matters.
- Draft decisions for the committee, ensuring each decision complies with relevant laws and regulations.
- Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.
- Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.
- Evaluate expert reports across different domains, recommending amendments or accepting findings in line with general insurance principles.
- Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity (simple, medium, complex).
This role requires a Mid-Senior level professional with 4+ years of experience in insurance dispute resolution.
Employment Type:The successful candidate will be employed on a full-time basis.
Job Function:This position falls under the category of Other, specifically Human Resources Services.
Requirements:Our ideal candidate should possess strong analytical skills, attention to detail, and excellent communication abilities. The selected individual must have extensive knowledge of insurance law and regulations, as well as experience working with dispute resolution processes.
Benefits:We offer a competitive salary package, opportunities for professional growth, and a dynamic work environment that fosters collaboration and innovation.
Why You Will Thrive:Our organization prioritizes employee development, providing training and mentorship programs to help you reach your full potential. We value diversity and promote an inclusive culture that respects individual perspectives and backgrounds.
Trademark Dispute Resolution Lawyer
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Immediate Hiring: Trademark Dispute Resolution Lawyer
We are seeking a skilled and detail-oriented
Trademark Dispute Resolution Lawyer
to join our Legal team. The ideal candidate will have a strong background in intellectual property (IP) law, particularly in trademark prosecution, enforcement, and litigation. They will be responsible for managing trademark portfolios, conducting legal research, advising clients on brand protection strategies, and handling trademark disputes.
Key Responsibilities:
- Trademark Prosecution & Registration:
Conduct trademark availability searches and provide risk assessments. Draft, file, and manage trademark applications with relevant authorities (e.g., USPTO, EUIPO, IP India, WIPO). Handle office actions, oppositions, and responses to refusals. - Trademark Enforcement & Litigation:
Monitor trademark infringements and take appropriate legal action. Draft cease-and-desist letters, settlement agreements, and legal notices. Assist in trademark litigation, including preparing pleadings and evidence. - Brand Protection & Strategy:
Advise clients on brand management and protection strategies. Develop and implement anti-counterfeiting strategies. Handle domain name disputes and online infringement issues. - Legal Research & Compliance:
Stay updated on changes in trademark laws and global IP regulations. Conduct legal research and draft memoranda on trademark-related issues. Ensure compliance with international trademark laws and treaties.
Skills and Qualifications:
- Hold a bachelor's or master's degree in law, LLB or LLM.
- Possess a valid license to practice law.
- Minimum of 5 years' experience practicing trademark law, with a strong focus on trademark registration, prosecution, litigation, and enforcement.
- Experience in drafting, negotiating, and enforcing complex legal agreements, including licensing contracts.
- Strong legal research, negotiation, and drafting skills.
- Experience with managing global trademark portfolios.
- Strong knowledge of international trademark laws and procedures.
- Experience with trademark search, tools, databases, and filing systems.
- Proven track record in managing trademark portfolios and enforcing rights.
- Familiarity with emerging areas of IP law, such as domain names and social media trademarks.
- Excellent written and verbal communication skills.
- Ability to work independently and collaborate with cross-functional teams.
Interested?
Please send your CV to with subject line "Applicant -
Trademark Dispute Resolution Lawyer
".
Commercial Dispute Resolution Specialist
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Seeks a highly skilled Litigation Associate to join our team. The ideal candidate will have 3-5 years PQE experience in complex commercial litigation.
Key Responsibilities- Working on large and complex commercial disputes and arbitrations.
- Handling varied and challenging legal work that sets the pace in the market.
The firm aims to create a positive, stimulating, and diverse work environment based on teamwork, learning, open communication, and knowledge sharing.
Work EnvironmentThe company strives for an inclusion-first culture where everyone is treated fairly and can bring their authentic selves to work.
International Dispute Resolution Advocate
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We are seeking a skilled legal professional with a common law background to join our team in Dubai.
The successful candidate will play a leading role in offshore litigation and arbitral proceedings, developing and reviewing pleadings, memorials, applications, and other written submissions for international arbitrations and offshore court proceedings.
Key responsibilities include:
- Rigorous research on common law court procedure and preparation of detailed memoranda on procedural law, case management, and cross-border enforcement issues.
- Assisting clients in enforcing arbitral awards and foreign judgments within and outside the DIFC/ADGM.
To be considered for this role, applicants must possess:
- Professional qualifications: Admitted to practice law in England & Wales, Australia, New Zealand, Singapore, or Ireland, with higher rights of audience (as a barrister or solicitor-advocate, or equivalent).
- Experience: 2–5 years' post-call experience in a leading set of barristers' chambers, specialist in-house advocacy team, or a trial litigation team within a premier law firm.
- Education: A strong academic foundation in law with an excellent first degree.
- Personal qualities: A high level of professionalism, integrity, and work ethic, with strong interpersonal skills and ability to thrive under pressure.
This is a unique opportunity to advance your career in international dispute resolution. As an advocate in our International Dispute Resolution Group, you will have the chance to work on complex cases and develop your expertise in offshore litigation and arbitral proceedings.
If you are a motivated and experienced legal professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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Project Dispute Resolution Expert
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An expert will manage disputes, claims, and scheduling delays across multiple projects. Their responsibilities include analyzing and justifying project time extensions due to delays, disruptions, and inefficiencies.
Key Responsibilities:- Identify risks affecting project timelines and costs, providing proactive strategies to minimize claims.
- Conduct delay analysis, production rate evaluations, and work cycle assessments using Primavera P6 software.
The successful candidate will also prepare defences for counterclaims, define contract notification requirements, and establish compliance systems.
Requirements:- 10 years of experience in a similar role.
- Bachelor's Degree in Engineering from an accredited University; further studies are desirable.
- Strong skills in Microsoft Office and scheduling software such as Primavera and Microsoft Project.
- A history of delivering delay analysis commissions including schedule analysis and report writing.
This position requires strong analytical skills, attention to detail, and excellent communication skills. The ideal candidate will have a proven track record of managing complex projects and identifying solutions to mitigate delays and claims.
Expert – Insurance Dispute Resolution
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Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Expert – Insurance Dispute ResolutionSundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Code: 4725
Job Code: 4725
Job Title: Expert – Insurance Dispute Resolution
Location: Abu Dhabi
Experience: 4+ Years
Client: Government Entity (Direct Hire)
Core Responsibilities
Perform detailed calculations and assessments in various insurance domains such as business interruption, life insurance, and other insurance-related matters.
Draft decisions for the committee, ensuring each decision complies with the Civil Transactions Law, Commercial Law, Civil Procedure Law, Evidence Law, and foundational Insurance Principles.
Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.
Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.
Evaluate expert reports across different domains including vehicles, fire incidents, health issues, investment, and life insurance, recommending amendments or accepting findings in line with general insurance principles.
Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity (simple, medium, complex).
Review and stay updated with legal appeals issued by the Supreme Federal Courts and the Courts of Cassation, applying this knowledge to current cases and decisions. Self-Management Responsibilities
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended
Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Human Resources Services
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#J-18808-LjbffrSenior Dispute Resolution Associate
Posted 24 days ago
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Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in the Dubai office. The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking & finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.
Requirements
Our client is looking to hire candidates with 6+ years’ PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.
About the company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.