12 Conflict Resolution jobs in the United Arab Emirates

Join our team of professionals who handle customer complaints and ensure a positive user experience.

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving disputes, and providing excellent customer service.

You will be the voice of the customer across the organization, ensuring that their needs are heard and addressed in a timely and professional manner.

This role is perfect for someone who is passionate about delivering exceptional customer service and has a strong ability to empathize with customers.

• Handle customer inquiries and resolve disputes in a fair and timely manner.
• Provide excellent customer service through phone, email, or live chat.
• Escalate complex issues to senior staff members when necessary.
• Collaborate with internal teams to resolve customer issues and improve processes.
• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.

• 1+ years of experience in customer-facing roles or customer service representative positions.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of blockchain, crypto, and P2P payments is a plus.
• Fluency in English required; additional languages an advantage.
• Able to work irregular hours, including nights and weekends.

• Be part of a dynamic and fast-paced team.
• Collaborate with world-class talent in a global organization.
• Tackle unique projects with autonomy and innovation.
• Grow your career with opportunities for continuous learning.
• Enjoy competitive salary and company benefits.

Binance is committed to being an equal opportunity employer, valuing diversity and inclusion in the workplace.

We are seeking a proactive Disputes Analyst to join our Risk and Operations team.

• Support merchants in managing and challenging disputes and chargebacks
• Help to manage the portfolio of active dispute cases
• Process incoming disputes, analyse the transaction and dispute reason, and determine what information we require to challenge the dispute
• Engage with merchants to gather additional information about the disputed transaction
• Assist the team leads in preparing and submitting dispute rebuttal documents
• Proactively investigate account behaviour and transactional activity, identify patterns, and design, implement and refine processes to minimise fraud and chargeback risks
• Contribute to our Help Centre content and share recurring feedback to our Product and Engineering teams

• Be educated to at least degree level or equivalent
• Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment
• Have exceptional written and verbal skills in English
• Have obsessive attention to detail while also spotting the bigger picture
• Love diving deep into investigations based on a user's story
• Be persistent, resilient and comfortable asking challenging questions
• Be able to thrive in a fully remote, distributed organisation

Job Overview

The Senior Legal Counsel-Litigation position is responsible for delivering expert legal advice and support to the business, ensuring compliance with relevant laws, rules, and regulations, and managing disputes within the UAE and internationally.

Main Responsibilities:

• Provides comprehensive legal guidance and support to the business, aligning with strategic objectives.
• Ensures adherence to applicable laws, rules, and regulations, providing authoritative guidance accordingly.
• Collaborates to establish and implement robust legal policies.
• Completes complex legal tasks and responds to queries promptly.
• Supports international branches with high-quality legal oversight.

• Manages disputes and litigation within the UAE and internationally.
• Represents the organization in legal proceedings.
• Reports dispute matters and provides timely updates to stakeholders.

• Drafts, reviews, and negotiates contracts to maximize protections and minimize risks.
• Updates standardized agreements in accordance with best practices.
• Assists with regulatory due diligence on new products.

• Stays informed of legal developments through continuous education and professional participation.
• Provides insights on legislation and regulatory changes impacting the organization.

• Builds strong relationships within the legal team and shares best practices.
• Provides training and knowledge transfer.

• Liaises with external law firms and authorities to resolve disputes effectively.

• Contributes to learning initiatives, including training content development.

• Prepares accurate reports meeting organizational standards.
• Manages team goals, KPIs, and talent development where applicable.

• Manages litigation in accordance with legal policies.
• Prepares litigation reports for senior management.
• Enhances litigation processes and manages law firm relationships.
• Provides employment and bankruptcy legal advice within the UAE.
• Handles disputes related to trademarks and other legal matters.
• Coordinates court notifications and internal stakeholder interactions.

Required Skills and Qualifications:

• Bachelor's degree in law.
• Excellent Arabic communication and drafting skills.
• English proficiency is beneficial but not mandatory.

• At least 7 years' relevant experience, including 2 years in a similar role.
• Familiarity with banking products/services and UAE laws.

Key Position: Construction Dispute Resolution Specialist

We are seeking a skilled and experienced Construction Dispute Resolution Specialist to join our team. The ideal candidate will have a strong background in construction law, excellent communication skills, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for advising on construction disputes, drafting legal documents, and providing expert advice on construction law. They will also be involved in the preparation of arbitration and litigation cases, and will work closely with our clients to understand their needs and provide tailored solutions.

• Minimum 2-5 years of experience in construction law
• Strong knowledge of construction contracts and dispute resolution procedures
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong analytical and problem-solving skills

This is an exciting opportunity to work with a leading firm in the construction industry. The successful candidate will have the opportunity to work on high-profile projects, develop their skills and expertise, and contribute to the growth and success of the firm.

The role will be based in Dubai and the successful candidate will be required to relocate to Dubai. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

Keywords: Construction Law, Dispute Resolution, Arbitration, Litigation, Dubai

Job Title: Labor Dispute Resolution Specialist

Job Description:

Our company seeks a skilled professional to facilitate labor dispute resolution processes. As a Labor Dispute Resolution Specialist, you will be responsible for conducting fact-finding investigation processes and formulating appropriate responses to grievances.

The successful candidate will possess excellent negotiation skills and the ability to convince third parties to reach amicable solutions. Strong communication and problem-solving skills are also essential for this role.

Responsibilities include:

1. Receiving and handling labor complaints raised by employees or employers from start to finish.
2. Compiling and tracking labor complaints, and proactively advising on possible resolutions of issues.
3. Overseeing and conducting fact-finding investigations for labor complaints and providing inputs when necessary for complaint resolution.
4. Inspecting companies and identifying employment-related concerns including salary payments.
5. Handling labor strikes within the vicinity of our offices or in companies under our jurisdiction.
6. Making regular follow-ups with companies to avoid future strikes.
7. Reporting and escalating any issues beyond your span of control to ensure efficient resolution and containment of the issue.
8. Providing guidance to both employees and employers in employment-related queries.
9. Filing and tracking all labor claims via our maintained system.
10. Working collaboratively with other team members to meet the objectives of our Labor Dispute Office.
11. Uploading scanned case materials into our system to ensure proper recordings are available and accessible.
12. Performing other related tasks and duties as assigned.

Required Qualifications, Experience, and Skills:

• Diploma required, with at least 2 years of experience in an administrative position, preferably in the legal industry.
• Fluent in Arabic, English, and Urdu (Arabic and English reading and writing are required, while for Urdu only speaking is enough). Hindi language understanding and speaking will be an advantage.
• Excellent negotiation and communication skills.
• Problem-solving skills and the ability to work under pressure.
• Experience with electronic document management systems.

Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Job Code: 4725

Job Code: 4725

Job Title: Expert – Insurance Dispute Resolution

Location: Abu Dhabi

Experience: 4+ Years

Client: Government Entity (Direct Hire)

Core Responsibilities

Perform detailed calculations and assessments in various insurance domains such as business interruption, life insurance, and other insurance-related matters.

Draft decisions for the committee, ensuring each decision complies with the Civil Transactions Law, Commercial Law, Civil Procedure Law, Evidence Law, and foundational Insurance Principles.

Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.

Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.

Evaluate expert reports across different domains including vehicles, fire incidents, health issues, investment, and life insurance, recommending amendments or accepting findings in line with general insurance principles.

Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity (simple, medium, complex).

Review and stay updated with legal appeals issued by the Supreme Federal Courts and the Courts of Cassation, applying this knowledge to current cases and decisions. Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year

Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended

Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Human Resources Services

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Job Summary

We are seeking a highly skilled Insurance Expert to join our team. As a key member of our organization, you will be responsible for providing expert advice and guidance on insurance-related matters.

• Perform detailed calculations and assessments in various insurance domains such as business interruption, life insurance, and other insurance-related matters.
• Draft decisions for the committee, ensuring each decision complies with relevant laws and regulations.
• Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.
• Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.
• Evaluate expert reports across different domains, recommending amendments or accepting findings in line with general insurance principles.
• Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity.

• 4+ years of experience in insurance dispute resolution.
• Strong knowledge of relevant laws and regulations, including Civil Transactions Law, Commercial Law, Civil Procedure Law, Evidence Law, and foundational Insurance Principles.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong communication and interpersonal skills.

• Ongoing training and professional development opportunities.
• A collaborative and dynamic work environment.
• The opportunity to work on complex and challenging projects.

We are a leading organization in the field of insurance dispute resolution. Our team is dedicated to providing exceptional service and expertise to our clients.

We believe in the importance of ongoing learning and professional development, and we offer regular training and education opportunities to our staff.

We are committed to creating a positive and inclusive work environment that values diversity and promotes equality.

We are proud of our reputation for excellence and integrity, and we strive to maintain the highest standards in all aspects of our work.

An elite law firm seeks a Construction Disputes Partner to lead and build its contentious construction practice in Dubai.

This is a rare opportunity to take on a leadership role in a firm known for high-calibre international work, deep expertise, and outstanding client base. The firm has a strong presence in the Middle East and is strategically investing in the region, making this an exciting time to join and shape a growing practice.

To be considered for this role, you will be an existing partner or counsel/legal director with significant experience in construction disputes and international arbitration , as well as regional experience in the UAE or wider GCC.

Ideally, you will have a strong client following and proven business development track record with the ability to lead and build a team while collaborating with global partners.

• Experience in construction dispute resolution and international arbitration
• Strong client following and business development skills
• Ability to lead and build a team

In return for your expertise, you can expect a competitive compensation package, opportunities for career growth and professional development, and a dynamic and collaborative work environment.

This is a challenging opportunity to work in a team environment as a Legal Assistant, focusing on government disputes amicable settlement.

The successful candidate will be responsible for receiving claims filed against local Government entities, ensuring that they meet acceptance requirements, and completing internal procedures approved by the Department.

The role involves drafting notifications of statement of claims for defendant Government entities, including the most important points of dispute and requests claimed against Government entities.

Key duties include considering claims, documents of such claims, and legal responses received by the defendant Government entities; deliberating with the relevant work team to determine the legal position of the parties of claim.

Participation in the amicable settlement of disputes and proposing solutions and suggestions to settle disputes amicably pursuant to procedures approved by the Department is also essential.

Additionally, the candidate will be responsible for drafting final legal opinion memoranda concerning claims filed against Government entities and preparing legal and procedural compliance reports.

The successful candidate will provide administrative support to the work team when necessary, ensuring the completion of duties with the required accuracy and quality.

They will participate in listing strategic and operational performance indicators of the Section and contribute to suggestions concerning areas of improvement and development of the work procedures of the Section.

• Bachelor degree in law or its equivalent in law.
• 0-2 years of experience in legal work.
• Awareness of legislation in force in the Emirate of Dubai.
• Legal analysis skills.
• Sound legal drafting skills.
• Negotiation skills.
• Ability to work as part of a team and manage workload.
• Computer literacy.
• Fluency in Arabic and English (spoken and written).

Working in a collaborative team environment.

Opportunity to develop expertise in government disputes amicable settlement.

Chance to make a meaningful contribution to the Department's mission.

The successful candidate must have a bachelor degree in law or its equivalent in law.

He/She should have 0-2 years of experience in legal work.

It is essential to be aware of the legislation in force in the Emirate of Dubai.

Sound legal drafting skills and negotiation skills are necessary for this role.

Computer literacy and fluency in Arabic and English (spoken and written) are also required.