429 Relations jobs in the United Arab Emirates

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

Position Overview : We are seeking a motivated and customer-focused individual to join our team as an Associate - Client Relations. In this role, you will be responsible for handling inbound sales inquiries, providing exceptional customer service, and converting leads into sales opportunities. The ideal candidate will have strong communication skills, a passion for sales, and the ability to thrive in a fast-paced environment.

Key Responsibilities :

Respond to inbound sales inquiries via phone, email, and live chat promptly and professionally.

Build rapport with potential customers, understand their needs, and provide appropriate product / service solutions.

Guide customers through the sales process, including product demonstrations and answering product / service-related questions.

Convert inbound leads into sales by effectively communicating product benefits and closing sales opportunities.

Meet or exceed sales targets and KPIs (Key Performance Indicators) set by the sales manager or team leader.

Follow up with prospective customers to nurture relationships and facilitate additional sales opportunities.

Product Knowledge and Training :

Maintain a thorough understanding of our products / services, pricing, and promotions.

Participate in ongoing product training sessions to stay updated on new features and enhancements.

Educate customers on product features, benefits, and value propositions to drive sales conversions.

Documentation and Reporting :

Keep detailed records of customer interactions, inquiries, and sales transactions using CRM (Customer Relationship Management) software.

Generate reports on sales activities, conversion rates, and customer feedback for management review.

Collaborate effectively with the sales team, marketing team, and other departments to optimize the customer experience and sales processes.

Provide feedback and insights from customer interactions to improve product offerings and sales strategies.

Requirements

Qualifications :

Proven experience 2 years in inbound sales, customer service, or a related field.

Excellent verbal and written communication skills, with a strong customer service orientation.

Ability to listen attentively, identify customer needs, and effectively articulate solutions.

Strong negotiation and closing skills with a track record of achieving sales targets.

Proficiency in CRM software and sales tools (e.g., Salesforce, HubSpot) preferred.

High school diploma required; Bachelor’s degree in Business Administration or related field is a plus.

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners' and clients' emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients' happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

About the Role

We are seeking a seasoned professional to join our Wealth Advice team in Dubai as a Client Relationship Manager. This role is ideal for individuals with exceptional interpersonal skills and a talent for delivering outstanding service experiences.

This opportunity represents a chance to contribute to a mission-driven approach to financial services, challenging traditional norms and creating meaningful, positive change. We operate in the Middle East, leading the way in delivering life-centered financial planning, systematic investment strategies, and a client-focused model for high-net-worth individuals, families, and business owners.

Job Overview

The Client Relationship Manager will serve as the primary liaison between our organization and its clients, ensuring their financial goals are met with exceptional care and expertise. This role requires collaboration with financial planners and client service teams to deliver a seamless client experience.

The ideal candidate is proactive, organized, and committed to integrity and excellence, ready to thrive in a dynamic environment and contribute to introducing fiduciary standards in the Middle East.

Key Responsibilities

• Develop and manage day-to-day client relationships, ensuring their financial needs and goals are understood and met.
• Facilitate the onboarding of new clients and ensure smooth transitions.
• Attend annual review meetings with financial advisers and lead quarterly check-ins with clients.
• Provide exceptional service, exceeding client expectations and delivering meaningful value.
• Address client inquiries with clarity and professionalism.
• Act as a liaison between clients and financial advisers, ensuring effective communication.
• Collaborate with Wealth Advice Associates and the Client Services team to ensure timely processing of requests.
• Continuously seek ways to enhance client experiences and improve service delivery.

Requirements and Skills

• 4–8 years of experience in client relationship management.
• A commitment to acting in the best interests of clients at all times.
• Proven ability to develop and maintain client relationships.
• Strong communication skills with the ability to simplify complex financial concepts.
• Team-oriented mindset and ability to thrive in a collaborative environment.
• Self-motivated and highly organized, with a growth mindset and positive attitude.
• Curiosity or experience in finance and personal well-being is a plus.

Benefits and Perks

• A sense of purpose and the opportunity to make a meaningful impact.
• A values-driven culture that prioritizes service to clients and the community.
• Accelerated personal and professional growth within a supportive environment.
• Competitive compensation and comprehensive benefits package.
• Collaboration with a team of experts and talented colleagues.
• Opportunities for innovation, excellence, and professional development.

What Sets Us Apart

This is a chance to be part of an organization focused on creating positive change for clients, society, and the financial services industry. It's an ideal fit for professionals seeking a progressive, challenging, and rewarding long-term career with opportunities for growth and impact.

Application Process

• Participate in an initial 30-minute interview with HR.
• Complete Innermetrix and work-related assessments.
• Attend a 1-2 hour interview with the team leader and team members.
• Conclude with a 30-minute culture fit interview with a senior leader.

1. Build contacts with potential clients to create new business opportunities.
2. Keep prospective client database updated.
3. Make cold calls for new business leads.
4. Maintain knowledge of all service offerings of the company.
5. Arrange meetings for senior management with prospective clients.
6. Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

1. At least two years of proven experience in Auditing and Accounting firm in UAE.
2. Degree in Marketing, Business Administration or similar will be preferred.
3. Must possess strong customer service skills.
4. Must have good negotiation skills.
5. Must be able to create good presentations.
6. Must have excellent interpersonal skills.
7. Must be detail-oriented and an active listener.

5 days ago Be among the first 25 applicants

Location: Dubai, UAE – on‐site at HQ with visits to client HQs and local service centres

Autoguard Group is the global performance partner to the automotive industry, trusted by OEMs and dealerships worldwide. Operating in over 32 countries, Autoguard Group has extensive experience of over 40 years in the Motor Industry providing our clients bespoke end-to-end aftersales solutions. As we accelerate our growth in the Middle East and Far East, we are seeking a high‐energy Client Relations Manager to join our dedicated, friendly team, and deliver exceptional client management from our Dubai hub in Silicon Oasis.

Purpose of the Role

The Client Relations Manager will act as the single point of contact for our portfolio of MEA and Far East automotive clients, ensuring excellent day‐to‐day service, quick issue resolution and continuous value delivery. The role aligns Dubai and UK Operations teams, to deliver a seamless client experience.

Key Responsibilities

·Client Relationship Management: own relationships with current and future clients, building trust with senior stakeholders and local representatives

·Service Delivery Oversight: coordinate with Claims & Admin teams in Dubai and the UK HQ to ensure all SLAs are met and service enquiries are resolved within agreed timelines

·Reporting & Insight: produce and present regular performance dashboards and analysis that inform operational KPIs

·Client Feedback: channel client feedback into the team to ensure continuous‐improvement initiatives and industry leading client care

·Commercial Handover: Report client expansion and new business opportunities and funnel qualified leads to the Group Project Manager

·Internal and External Relationship Management: build and maintain productive relationships with the Dubai team, UK HQ and external clients to ensure end-to-end service delivery

Experience

·Minimum 3 years in client‐facing account or service management roles based in the UAE

·Experience with a multi-national company is preferred

·Strong relationship‐building and stakeholder‐management skills

·Excellent verbal & written communication in fluent English; Arabic an advantage

·Proficiency in MS Office (Excel/PowerPoint) and CRM/ERP environments; comfort with data analysis and dashboard tools

·Highly organised, with proven ability to manage multiple priorities and work well under pressure

·Demonstrable experience producing client‐centric reporting and insights

·Customer‐obsessed mindset with a proactive, problem‐solving approach

·Detail‐oriented with a commitment to quality and continuous improvement

·Collaborative team player who positively influences cross‐functional outcomes

·Interpersonal skills for customer interactions and communications with different hierarchy levels

·Must have a valid driving license and use of a motor vehicle (role requires onsite clients visits)

·Outstanding interpersonal skills

Qualifications

·Bachelor’s degree in a related field

Working Conditions

·Local travel (within Dubai and wider UAE) to client offices/service centres as required

Salary & Benefits

·Well-serviced, modern office environment with a supportive team culture

·Private Medical Insurance

·30 Days Paid leave on completion of 12 months service

·Return Economy Class Air Fare provided for travel to home country once a year

·Quarterly Incentives Payable on Achievement of defined KPIs (After Probation)

Interview Process

·Initial interviews conducted via teams will commence Wednesday 9 th July

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionSales and Business Development
• IndustriesAutomotive

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We are hiring for Account Manager (Client relations)

• Acting as the main point of contact between the client and the company, ensuring clear and effective communication.
• Gaining a deep understanding of the client's business, objectives, and challenges to tailor services or solutions accordingly.
• Overseeing client accounts, ensuring that projects are delivered on time, within scope, and to the client’s satisfaction.
• Developing strong, trust-based relationships with clients to foster loyalty and long-term partnerships.
• Providing clients with regular updates on project status and soliciting feedback to improve service delivery.
• Tracking account metrics and performance indicators to ensure client satisfaction and business growth.

• Excellent experience in client handling.
• Strong communication, interpersonal, and project management abilities.