90 Consumer Behavior jobs in Dubai

Job title: Consumer Insight Manager

Location: Dubai UAE

As Consumer Insight Manager you will lead and execute consumer insight initiatives to guide fragrance development and innovation helping increase our winning rate with clients. You will be responsible for delivering high-quality research actionable insights and strategic recommendations that influence product development and commercial success. This role offers the opportunity to work across diverse markets and categories collaborating with internal and external stakeholders to shape the future of fragrance.

Key responsibilities:

• Develop and implement consumer insight plans in collaboration with sales and fragrance development teams.
• Conduct and manage quantitative and qualitative research including agency briefing negotiation and quality control.
• Analyze research data critically using internal tools linking insights to real-world actions and business impact.
• Coordinate cross-functional collaboration from project initiation to final delivery including logistics and fieldwork.
• Organize creative workshops and sessions to translate insights into winning briefs and commercial strategies.
• Maintain transparent communication on project status budget and timelines with management and stakeholders.

We bring:

• A dynamic role at the intersection of creativity data and strategy in the fragrance industry.
• Opportunities to influence product innovation and client success across diverse markets.
• A collaborative culture with cross-functional teams and global exposure.
• A company committed to sustainability ethics and scientific excellence.
• Continuous learning and career development in a purpose-driven organization.
• A chance to work with leading brands and visionary clients in beauty and home categories.

You bring:

• Bachelors degree in Marketing Business Psychology or a chemistry-related field (Masters preferred).
• 5 years of experience in market research within FMCG research agencies or the fragrance/flavor industry.
• Strong technical knowledge of market research planning and organizing and decision-making.
• Excellent analytical and creative thinking skills to interpret data and generate actionable insights.
• Outstanding communication presentation and interpersonal skills with diplomacy and high ethical standards.
• Language skills:English required; Arabic and French are a plus.

About dsm-firmenich:

At dsm-firmenich we dont just meet expectations we go beyond them.

From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere.

And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our real progress only happens when we go beyond together.

Our application process:

Interested in this position Please apply on-line by uploading your resume in English via our career portal. For further information please contact Maria Roman Talent Acquisition Business Partner ().

DEI and equal opportunity statement:

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.

We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.

And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement:

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role.

Required Experience:

Manager

Join to apply for the Consumer Insights Manager role at Urban Ridge Supplies

Join to apply for the Consumer Insights Manager role at Urban Ridge Supplies

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now
Learn more: jti.com
Consumer Insights Manager
The Consumer Insights Manager position aims provide in-depth understanding of consumer behaviors and motivations through effective management of qualitative and quantitative research studies. This role collaborates closely with Brand, RRP, and Sales teams to translate business needs into actionable insights, ensuring that research data drives strategic decision-making and business planning. The Consumer Insights Manager is responsible for efficient budget planning and management, delivering innovative and forward-thinking consumer insights that shape JTI's future strategies and objectives.
Position
The Consumer Insights Manager will be responsible for
Consumer Incidence and Tracker studies; agency management:

• Collaborate closely with research agencies to ensure alignment with JTI's strategic goals
• Ensure timely and accurate data capture and reporting to provide valuable insights for strategic decision making
• Conduct thorough ad-hoc analyses to derive actionable insights that drive business impact.
• Implement rigorous data validation processes and quality improvement steps to ensure the reliability and accuracy of insights
• Efficiently manage administrative tasks, including negotiation and contract management, to overcome operational challenges and ensure seamless execution
  

• Manage and deliver Consumer Segmentation maps to provide an in-depth understanding of the motivations and pain points of consumers based on specific consumer types
• Foster strong collaboration with Brand, RRP, and Sales teams to ensure consumer segmentation insights are integrated into all strategic planning and execution
• Act as a bridge between various departments to create a unified approach to understanding and addressing consumer needs
• Deliver consumer segmentation maps that offer in-depth understanding and actionable insights into consumer motivations and pain points
• Ensure that the segmentation analysis drives meaningful actions and contributes to the development of targeted marketing strategies and product offerings
• Tackle the complexity of diverse consumer segments to deliver sophisticated and nuanced understanding of segmentation models
  

• Manage and deliver consumer insights from ad-hoc qualitative research
• Understand specific business questions and consumer niches, translating them into targeted ad-hoc qualitative research studies
• Collaborate closely with Brand, Ploom, and Sales teams to ensure the research aligns with strategic objectives and business needs
• Oversee the management of research agencies to ensure high-quality and relevant qualitative studies
• Deliver clear and actionable recommendations based on qualitative insights to help Brand, Ploom, and Sales teams make informed decisions
• Take on the challenge of interpreting complex qualitative data and presenting it in a way that is easily understood by stakeholders
• Provide thorough and insightful analyses that address specific business questions and consumer behaviors
• Seek and utilize innovative qualitative research methodologies to uncover deep consumer insights
  

• Work closely with the Marketing & Sales organization to ensure they fully understand and effectively use research data for business planning and decision making
• Act as a trusted advisor to M&S teams, helping them leverage consumer insights for strategic initiatives
• Deliver crucial consumer insights for market modeling, actual performance reviews, and provide relevant insights regarding market specifics during the planning period and on an ad-hoc basis
• Ensure that the insights provided are actionable and contribute directly to the achievement of business objectives
• As per the instructions of the SI Lead, participate in and support the development of presentations for AP, regional visits, GM meetings, and other business needs
• Embrace the challenge of creating impactful presentations that effectively communicate complex research findings and their implications for the business
• Use innovative approaches to support business planning activities, ensuring that consumer insights are forward-thinking and anticipate future market trends
  

• Work closely with relevant departments to collaboratively plan the consumer research budget, ensuring alignment with JTI's strategic goals
• Engage stakeholders early in the planning process to build a shared understanding of budget priorities and constraints
• Manage the consumer research budget efficiently to ensure optimal allocation of resources for research activities
• Regularly track budget utilization and report on variances versus the plan to maintain financial discipline and transparency
• Proactively address financial challenges and constraints, finding smart solutions to maximize the impact of available resources
• Continuously seek opportunities for cost savings and efficiency improvements without compromising the quality of research outputs
• Engage in strategic financial planning to anticipate future research needs and ensure long-term sustainability of research initiatives
• Use financial insights to support the development of forward-thinking research strategies that align with JTI's vision and goals
  

• University degree in social sciences, humanities or technical sciences
• Minimum 5 years of working experience in the same or similar position in FMCG environment
• Fluent in English
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Wholesale Building Materials

Referrals increase your chances of interviewing at Urban Ridge Supplies by 2x

Get notified about new Consumer Insights Manager jobs in Dubai, Dubai, United Arab Emirates .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job title: Consumer Insight Manager

Location: Dubai UAE

As Consumer Insight Manager you will lead and execute consumer insight initiatives to guide fragrance development and innovation helping increase our winning rate with clients. You will be responsible for delivering high-quality research actionable insights and strategic recommendations that influence product development and commercial success. This role offers the opportunity to work across diverse markets and categories collaborating with internal and external stakeholders to shape the future of fragrance.

Key responsibilities:

• Develop and implement consumer insight plans in collaboration with sales and fragrance development teams.
• Conduct and manage quantitative and qualitative research including agency briefing negotiation and quality control.
• Analyze research data critically using internal tools linking insights to real-world actions and business impact.
• Coordinate cross-functional collaboration from project initiation to final delivery including logistics and fieldwork.
• Organize creative workshops and sessions to translate insights into winning briefs and commercial strategies.
• Maintain transparent communication on project status budget and timelines with management and stakeholders.

We bring:

• A dynamic role at the intersection of creativity data and strategy in the fragrance industry.
• Opportunities to influence product innovation and client success across diverse markets.
• A collaborative culture with cross-functional teams and global exposure.
• A company committed to sustainability ethics and scientific excellence.
• Continuous learning and career development in a purpose-driven organization.
• A chance to work with leading brands and visionary clients in beauty and home categories.

You bring:

• Bachelors degree in Marketing Business Psychology or a chemistry-related field (Masters preferred).
• 5 years of experience in market research within FMCG research agencies or the fragrance/flavor industry.
• Strong technical knowledge of market research planning and organizing and decision-making.
• Excellent analytical and creative thinking skills to interpret data and generate actionable insights.
• Outstanding communication presentation and interpersonal skills with diplomacy and high ethical standards.
• Language skills:English required; Arabic and French are a plus.

About dsm-firmenich:

At dsm-firmenich we dont just meet expectations we go beyond them.

From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere.

And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our real progress only happens when we go beyond together.

Our application process:

Interested in this position Please apply on-line by uploading your resume in English via our career portal. For further information please contact Maria Roman Talent Acquisition Business Partner ().

DEI and equal opportunity statement:

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.

We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.

And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement:

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role.

Required Experience:

Manager

Join to apply for the Consumer Insights Manager role at Urban Ridge Supplies

Join to apply for the Consumer Insights Manager role at Urban Ridge Supplies

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Consumer Insights Manager
The Consumer Insights Manager position aims provide in-depth understanding of consumer behaviors and motivations through effective management of qualitative and quantitative research studies. This role collaborates closely with Brand, RRP, and Sales teams to translate business needs into actionable insights, ensuring that research data drives strategic decision-making and business planning. The Consumer Insights Manager is responsible for efficient budget planning and management, delivering innovative and forward-thinking consumer insights that shape JTI's future strategies and objectives.
Position
The Consumer Insights Manager will be responsible for
Consumer Incidence and Tracker studies; agency management:

• Collaborate closely with research agencies to ensure alignment with JTI’s strategic goals
• Ensure timely and accurate data capture and reporting to provide valuable insights for strategic decision making
• Conduct thorough ad-hoc analyses to derive actionable insights that drive business impact.
• Implement rigorous data validation processes and quality improvement steps to ensure the reliability and accuracy of insights
• Efficiently manage administrative tasks, including negotiation and contract management, to overcome operational challenges and ensure seamless execution
  

• Manage and deliver Consumer Segmentation maps to provide an in-depth understanding of the motivations and pain points of consumers based on specific consumer types
• Foster strong collaboration with Brand, RRP, and Sales teams to ensure consumer segmentation insights are integrated into all strategic planning and execution
• Act as a bridge between various departments to create a unified approach to understanding and addressing consumer needs
• Deliver consumer segmentation maps that offer in-depth understanding and actionable insights into consumer motivations and pain points
• Ensure that the segmentation analysis drives meaningful actions and contributes to the development of targeted marketing strategies and product offerings
• Tackle the complexity of diverse consumer segments to deliver sophisticated and nuanced understanding of segmentation models
  

• Manage and deliver consumer insights from ad-hoc qualitative research
• Understand specific business questions and consumer niches, translating them into targeted ad-hoc qualitative research studies
• Collaborate closely with Brand, Ploom, and Sales teams to ensure the research aligns with strategic objectives and business needs
• Oversee the management of research agencies to ensure high-quality and relevant qualitative studies
• Deliver clear and actionable recommendations based on qualitative insights to help Brand, Ploom, and Sales teams make informed decisions
• Take on the challenge of interpreting complex qualitative data and presenting it in a way that is easily understood by stakeholders
• Provide thorough and insightful analyses that address specific business questions and consumer behaviors
• Seek and utilize innovative qualitative research methodologies to uncover deep consumer insights
  

• Work closely with the Marketing & Sales organization to ensure they fully understand and effectively use research data for business planning and decision making
• Act as a trusted advisor to M&S teams, helping them leverage consumer insights for strategic initiatives
• Deliver crucial consumer insights for market modeling, actual performance reviews, and provide relevant insights regarding market specifics during the planning period and on an ad-hoc basis
• Ensure that the insights provided are actionable and contribute directly to the achievement of business objectives
• As per the instructions of the SI Lead, participate in and support the development of presentations for AP, regional visits, GM meetings, and other business needs
• Embrace the challenge of creating impactful presentations that effectively communicate complex research findings and their implications for the business
• Use innovative approaches to support business planning activities, ensuring that consumer insights are forward-thinking and anticipate future market trends
  

• Work closely with relevant departments to collaboratively plan the consumer research budget, ensuring alignment with JTI’s strategic goals
• Engage stakeholders early in the planning process to build a shared understanding of budget priorities and constraints
• Manage the consumer research budget efficiently to ensure optimal allocation of resources for research activities
• Regularly track budget utilization and report on variances versus the plan to maintain financial discipline and transparency
• Proactively address financial challenges and constraints, finding smart solutions to maximize the impact of available resources
• Continuously seek opportunities for cost savings and efficiency improvements without compromising the quality of research outputs
• Engage in strategic financial planning to anticipate future research needs and ensure long-term sustainability of research initiatives
• Use financial insights to support the development of forward-thinking research strategies that align with JTI’s vision and goals
  

• University degree in social sciences, humanities or technical sciences
• Minimum 5 years of working experience in the same or similar position in FMCG environment
• Fluent in English
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionMarketing and Sales
• IndustriesWholesale Building Materials

Referrals increase your chances of interviewing at Urban Ridge Supplies by 2x

Get notified about new Consumer Insights Manager jobs in Dubai, Dubai, United Arab Emirates.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a Business Intelligence Junior Consultant, you will play a key role in defining and documenting business requirements for data analysis and reporting. You will work with Fleet Center Units to develop solutions that present FMS, VTS, and FC Portal data in ways that help stakeholders make informed decisions at both operational and strategic levels.

The successful candidate will have a strong background in data visualization using Tableau and experience working with multiple disparate data sources. They will also possess excellent client interaction, problem-solving, and communication skills.

This is a unique opportunity to join a dynamic team and contribute to the development of fleet systems that support WFP's mission to achieve Zero Hunger.

• Bachelor's Degree in Computer Science, Information Technology, Management, Data Analytics, or other relevant disciplines.
• Minimum three years' experience as a Tableau Data Visualization Specialist.
• Experience using Tableau for creating dashboards, standard reports, and ad-hoc reports.
• Experience working with multiple disparate data sources.
• Advanced use of Microsoft Excel.

WFP offers a highly inclusive, diverse, and multicultural working environment. As a consultant, you will have the opportunity to work with passionate colleagues who are committed to ensuring effective humanitarian assistance reaches millions of people worldwide.

We offer an attractive compensation package, which includes competitive salaries, benefits, and opportunities for professional growth and development.

WFP is committed to providing a healthy and inclusive work environment. We welcome applications from qualified candidates regardless of their race, color, national origin, ethnic or social background, genetic information, gender, gender identity, and/or expression, sexual orientation, religion, or belief.

Only shortlisted candidates will be notified. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications.

Want to join one of the UK's fastest growing companies?

We are One Retail Group, a multi-national online retailer, brand owner, and marketplace specialist recognised as one of the fastest-growing companies in the UK. Our story is humble, growing from a single product launched in 2013, we now own nine brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. One Retail Group dispatches thousands of orders per day across the globe via our own e-commerce websites and online marketplaces such as Amazon.

When you come in to work…

We are looking for a technically skilled yet customer-obsessed analyst to help us truly understand our customers and turn their feedback into action. Reporting to the Customer Care & Insights Manager, you will combine advanced analytics with hands-on management of our review and survey platforms — building the reporting infrastructure we need from scratch while keeping close to the real stories behind the numbers.

This role is perfect for someone who loves diving deep into data but also thrives on the human side of customer experience. You will design and automate reporting from multiple sources, monitor customer sentiment, and make sure the "voice of the customer" is visible across the business. Your work will directly shape product improvements, customer experience enhancements, and business decisions.

Key Responsibilities

• Review platform management:
  • Own day-to-day monitoring of customer review platforms (e.g. Trustpilot, Amazon), ensuring timely responses and brand-aligned tone.
  • Track ratings, sentiment, and recurring themes — both qualitative and quantitative — and escalate key issues or wins.
  • Design and maintain a sentiment analysis process (manual + AI-driven) to track changes over time.
  • Identify opportunities to proactively encourage positive reviews and address root causes of negative ones.
• Data Infrastructure & Reporting:
  • Build our customer experience reporting suite from scratch, mapping all relevant data sources.
  • Create automated dashboards and reports in Power BI, Tableau, or similar.
  • Use advanced Excel (Power Query, VBA, macros) and SQL/Python to process, clean, and analyse large datasets.
  • Integrate AI tools for text mining, classification, and predictive analysis of customer feedback.

Insight Generation & Communication:

• Analyse product-related reviews and customer care data to uncover recurring quality issues, functional complaints, and safety-related themes.
• Collaborate with Compliance and Product teams to ensure findings are used to prioritise product fixes, enhancements, or documentation updates.
• Highlight emerging product risks or red flags based on customer sentiment and feedback trends.

Create regular reports summarising product-related feedback from all sources (reviews, customer queries, returns reasons), tracking issues over time and surfacing actionable insights.

Our ideal candidate would be someone who has.

• 4+ years of experience in customer insights or analytics, ideally within ecommerce or retail
• Strong analytical skills and familiarity with tools like Excel, Power BI, or Google Sheets
• Advanced Excel skills (nested formulas, pivot tables, Power Query, VBA/macros) and SQL; Python or R desirable.
• Experience with customer review/survey platforms and sentiment analysis tools.
• Strong communication skills to make data meaningful for non-technical audiences.
• Analytical and structured thinker, but also empathetic and customer-focused.
• Confident using AI tools for automation and insight generation.
• Familiarity with GDPR and data privacy best practices.

Sponsorship is available although existing UAE residency is preferred.

Location: Barsha Heights, Dubai, UAE

You want to work for us because…

We are a fast growing and successful company, that likes to make quick decisions to stay at the forefront of retail. You will be working with a passionate, hard-working and dedicated team allowing you to learn a wealth of business skills from day one. This will provide you with the chance to leave your mark and make a difference to a very exciting company. We're fun, collaborative and enjoy supporting each other achieve our shared ambitious goals.

Key Insights Analyst Role

We are actively seeking a skilled Data Analyst to join our expanding team. This individual will be responsible for analyzing large data sets, identifying trends, and providing actionable insights to drive our overall strategy.

The successful candidate will work closely with cross-functional teams to evaluate performance, identify areas for improvement, and recommend data-driven solutions. A strong technical background in data analysis, combined with excellent communication skills, is essential for success in this role.

• Data Analysis : Develop and refine data queries to extract key insights from large datasets, ensuring accuracy and efficiency.
• Model Building : Construct predictive models using statistical techniques and machine learning algorithms to identify patterns and trends.
• Reporting : Create and maintain dashboards and reports to present findings to stakeholders, ensuring clear and concise communication of results.
• Trend Spotting : Identify emerging trends and patterns in data, providing recommendations for future growth and development.
• Collaboration : Work closely with cross-functional teams to integrate data insights into business decisions, driving strategic growth and improvement.

• Data Skills : Proficiency in SQL, Python, and R programming languages, with experience in data manipulation, cleaning, and visualization.
• Communication : Excellent written and verbal communication skills, with the ability to present complex data insights to non-technical stakeholders.
• Problem-Solving : Strong analytical and problem-solving skills, with the ability to navigate complex data sets and identify key insights.
• Adaptability : Ability to adapt to changing priorities and deadlines, with a flexible and collaborative approach to work.

• Education : Bachelor's degree in mathematics, statistics, computer science, or a related field.
• Experience : 2+ years of experience in data analysis, with a focus on business intelligence and data-driven decision making.
• Tools : Proficiency in Tableau, Power BI, or other data visualization tools, with experience in API integration and automation.

• Competitive Compensation : A salary that reflects your skills and experience, with opportunities for growth and advancement.
• Flexible Work Arrangements : The option to work remotely or adjust your schedule to meet your needs, promoting work-life balance and productivity.
• Opportunities for Growth : A dynamic and rapidly expanding company that values innovation, collaboration, and continuous learning.
• Benefits Package : A comprehensive benefits package, including health insurance, retirement planning, and employee recognition programs.

This is an exciting opportunity to join a forward-thinking organization and contribute to its continued success. If you're a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this key role.

Want to join one of the UK’s fastest growing companies?

We are One Retail Group, a multi-national online retailer, brand owner, and marketplace specialist recognised as one of the fastest-growing companies in the UK. Our story is humble, growing from a single product launched in 2013, we now own nine brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. One Retail Group dispatches thousands of orders per day across the globe via our own e-commerce websites and online marketplaces such as Amazon.

When you come in to work.

We are looking for a technically skilled yet customer-obsessed analyst to help us truly understand our customers and turn their feedback into action. Reporting to the Customer Care & Insights Manager, you will combine advanced analytics with hands-on management of our review and survey platforms — building the reporting infrastructure we need from scratch while keeping close to the real stories behind the numbers.

This role is perfect for someone who loves diving deep into data but also thrives on the human side of customer experience. You will design and automate reporting from multiple sources, monitor customer sentiment, and make sure the “voice of the customer” is visible across the business. Your work will directly shape product improvements, customer experience enhancements, and business decisions.

Key Responsibilities

• Review platform management:
  • Own day-to-day monitoring of customer review platforms (e.g. Trustpilot, Amazon), ensuring timely responses and brand-aligned tone.
  • Track ratings, sentiment, and recurring themes — both qualitative and quantitative — and escalate key issues or wins.
  • Design and maintain a sentiment analysis process (manual + AI-driven) to track changes over time.
  • Identify opportunities to proactively encourage positive reviews and address root causes of negative ones.
• Data Infrastructure & Reporting:
  • Build our customer experience reporting suite from scratch, mapping all relevant data sources.
  • Create automated dashboards and reports in Power BI, Tableau, or similar.
  • Use advanced Excel (Power Query, VBA, macros) and SQL/Python to process, clean, and analyse large datasets.
  • Integrate AI tools for text mining, classification, and predictive analysis of customer feedback.

Insight Generation & Communication:

• Analyse product-related reviews and customer care data to uncover recurring quality issues, functional complaints, and safety-related themes.
• Collaborate with Compliance and Product teams to ensure findings are used to prioritise product fixes, enhancements, or documentation updates.
• Highlight emerging product risks or red flags based on customer sentiment and feedback trends.

Create regular reports summarising product-related feedback from all sources (reviews, customer queries, returns reasons), tracking issues over time and surfacing actionable insights.

Our ideal candidate would be someone who has.

• 4+ years of experience in customer insights or analytics, ideally within ecommerce or retail
• Strong analytical skills and familiarity with tools like Excel, Power BI, or Google Sheets
• Advanced Excel skills (nested formulas, pivot tables, Power Query, VBA/macros) and SQL; Python or R desirable.
• Experience with customer review/survey platforms and sentiment analysis tools.
• Strong communication skills to make data meaningful for non-technical audiences.
• Analytical and structured thinker, but also empathetic and customer-focused.
• Confident using AI tools for automation and insight generation.
• Familiarity with GDPR and data privacy best practices.

Sponsorship is available although existing UAE residency is preferred.

Location: Barsha Heights, Dubai, UAE

You want to work for us because.

We are a fast growing and successful company, that likes to make quick decisions to stay at the forefront of retail. You will be working with a passionate, hard-working and dedicated team allowing you to learn a wealth of business skills from day one. This will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re fun, collaborative and enjoy supporting each other achieve our shared ambitious goals.

This role involves working with senior colleagues to provide thought leadership on the Healthcare and Consumer sectors. You will contribute to the creation of research reports, maintain valuation models, and communicate with institutional investors.

Responsibilities

• Thought Leadership: Collaborate with senior analysts to deliver high-quality research reports that cater to the needs of institutional clients in the Healthcare and Consumer sectors.
• Valuation Models: Develop and maintain accurate valuation models to support research findings and stock coverage decisions.
• Research Reports: Assist in preparing materials for regular research report publication, including data analysis and presentation.
• Institutional Investor Communication: Engage with institutional investors and company representatives to ensure seamless communication of research insights.

Required Qualifications:

A minimum of 3 years of Equity Research experience, a strong interest in the Healthcare sector, and excellent communication skills are required.

Benefits:

This role offers opportunities for career growth, professional development, and collaboration with a talented team.

About the Team:

You will be part of a dynamic team that values expertise, creativity, and analytical thinking.