1 418 Contact Center jobs in the United Arab Emirates

Cultivate a high-performing contact center team as the Site Leader. We are seeking an exceptional leader who can drive sales revenue growth, foster strong relationships with hotel partners, and deliver excellent guest satisfaction.

• Lead and develop a team of managers and associates to achieve exceptional performance in sales, revenue generation, operational execution, and stakeholder relationship management.
• Partner closely with hotel properties to resolve issues, answer questions, and enhance booking experiences.
• Foster a culture of service excellence, accountability, and continuous improvement.
• Drive achievement of call center sales goals, including conversion rates and revenue per call.

• Operational Leadership:
• Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.
• Ensure effective financial performance of the center.
• Drive overall guest and associate satisfaction across the operation.
• Manage human resources-related processes, including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.
• Sales and Revenue Generation:
• Drive achievement of call center sales goals, including conversion rates and revenue per call.
• Participate in the sales process and build relationships with key customers and property partners.
• Identify and implement cross-selling and upselling strategies to enhance performance.
• Leadership and Team Management:
• Lead and support a team of managers and associates with a focus on career development.
• Foster a culture of service excellence and accountability.
• Provide coaching, mentorship, and recognition to drive strong performance.
• Quality Compliance & Safety:
• Oversee site safety and cleanliness in line with ergonomic and emergency policies.
• Ensure the contact center is compliant with all Marriott standards and local laws.
• Actively participate in quality improvement efforts and associate engagement initiatives.
Requirements:
• Minimum 12 months of experience in a customer service or sales environment.
• 12-18 months of supervisory or management experience preferred.
• Demonstrated leadership experience with a track record of team development.
• College degree preferred.
Benefits:

At Marriott International, you join a global community dedicated to creating exceptional guest experiences. As Site Leader, you will have the opportunity to shape the performance of a dynamic contact center team and contribute to our culture of excellence, service, and growth. We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30 hotel brands in over 8000 locations worldwide.

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives, and strategies to achieve service excellence and customer satisfaction.

Key Objectives:

1. Efficiently manage SGE's Regional Call Center operation
2. VOC & CS_Risk Center operation handling
3. CQI Index achievement (KPIs Monitoring & Analysis)
4. OSM – Online Support Management (Digital Service)
5. CMI and SCSI Indexes management and control
6. Quality Assurance (Calls & Written Communication)
7. Agents Training and certification

Position Responsibilities:

1. Develop and implement contact center operations strategies and technologies which optimize the cost-effectiveness and reliability of resources.
2. Manage change within the contact center operations (Inbound, Outbound, and Back office).
3. Ensure adherence to defined standard operation procedures (SOPs) in accordance with GPPM guidelines and directives.
4. Provide constructive & constant feedback on improvement of services, systems which may either reduce cycle time or costs or enhance customer satisfaction or increase controls & reduce risks.
5. Stay current on available technologies and work processes that have potential to improve contact center performance, real-time responsiveness, and efficiency.
6. Work and coordinate with training and development manager department to align training needs and enhance skill and team development.
7. Examine call volumes and staffing levels to ensure efficient call center operations.
8. Coordinate with Senior Technical Manager and other managers to monitor budget requirements and compliance.
9. Prepare regular performance and progress reports relating to the scope of work.

Qualifications:

1. At least 5-10 years of extensive experience in Customer Center operation and management.
2. Graduate - Bachelor Degree in related discipline.
3. Local / GCC Experience is a pre-requisite.
4. Good networking with the local industry.
5. Result driven, hands-on, dynamic with ability to work under pressure.
6. Strong interpersonal, communication and presentation skills and a good negotiator.

Language Skills:

Preferably Arabic speaker. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups and/or clients.

Job Title: Contact Center Manager

We are seeking a highly skilled and experienced Contact Center Manager to lead our team of customer service professionals. As a key member of our leadership team, you will be responsible for driving performance excellence, building strong relationships with stakeholders, and fostering a culture of service excellence.

• Operational Leadership: Oversee the overall performance of the contact center, including revenue growth, customer satisfaction, and employee engagement.
• Sales and Revenue Generation: Drive sales goals, participate in the sales process, and build relationships with key customers and partners.
• Leadership and Team Management: Lead and develop a high-performing team, foster a culture of service excellence, and provide coaching, mentorship, and recognition to drive strong performance.
• Quality Compliance & Safety: Ensure compliance with all Marriott standards and local laws, promote a professional and positive work environment, and monitor and resolve payroll attendance and scheduling concerns.

• Minimum 12 months of experience in a customer service or sales environment.
• 1218 months of supervisory or management experience preferred.
• Demonstrated leadership experience with a track record of team development.
• College degree preferred.
• Proven ability to lead in a dynamic fast-paced environment.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office reservations systems and reporting tools.
• Comfortable presenting to large groups and executive leadership.

We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30 hotel brands in over 8000 locations worldwide.

At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive people-first approach, committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Job Title

Customer Service Representative

Job Description

We are seeking a Customer Service Representative to provide exceptional support to our guests. As a key member of our customer service team, you will be responsible for answering guest calls, responding to requests and resolving issues in a professional and courteous manner.

Key Responsibilities:

• Answer record log and process all guest calls, requests, questions or concerns
• Operate telephone switchboard station and advise guests of any messages received
• Monitor busy or unanswered lines, check back with callers on hold to update status and offer to take a message
• Receive, record, and relay messages accurately, completely, and legibly
• Activate/deactivate guest room message lights as appropriate
• Instruct guests on how to access the internet; transfer guests with problems to providers' customer support line
• Test communications equipment to ensure it works properly
• Contact appropriate individual or department as necessary to resolve guest call request or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Dispatch bell staff or valet staff as needed

Requirements:

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required

What We Offer:

A competitive compensation package, opportunities for career growth and development, and a dynamic work environment.

How to Apply:

Submit your application through our online portal. We look forward to reviewing your qualifications.

Are you looking for a challenging and rewarding career in customer support? We are seeking a highly skilled and experienced individual to join our team as a Customer Support Representative.

• Key Responsibilities:
• Process Improvement: Identify areas for improvement in existing processes and implement changes to streamline workflows and enhance efficiency.
• Resource Allocation: Allocate resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
• Team Leadership: Lead and motivate a team of professionals, providing guidance and fostering a positive work environment.
• Performance Monitoring: Track key performance indicators (KPIs) to monitor progress, identify areas for improvement, and ensure goals are met.
• Compliance: Ensure operations comply with relevant laws, regulations, and policies.
• Reporting and Analysis: Prepare reports on operational performance, identify trends, and provide data-driven insights for strategic decision-making.
• Vendor and Partner Management: Build and maintain relationships with vendors and partners, negotiate contracts, and ensure timely delivery of services.

Required Skills and Qualifications:

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Manage multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivate and guide teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Use tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understand and optimize BPO operations.

About Us:

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the community.

What We Offer:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A collaborative and inclusive work environment.
• The chance to work with a talented and diverse team.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us today!

To support the implementation, stabilization and growth phase of a new Contact Center in Dubai, aligning with organizational standards. The candidate will also oversee the ATM Channel from an IT perspective.

• Daily/weekly duties account for at least 5% of the time.
• Manage project phases of transition (implementation, testing), support post-implementation stabilization phase and eventually business growth.
• Interact with vendors, centralized Company's KSA IT department and business users.
• Maintain and improve call center technology/network/applications/interface operations by monitoring system performance.
• Resolve problems, prepare action plans, complete system audits and analyses; manage system improvement.
• Support call center growth plans by participating in needs assessments and evaluating solutions/technologies.
• Drive implementation and manage ATM Channel uptime, ensuring acceptable limits in coordination with external vendors.

• At least 5 years experience in dealing with Avaya Aura Contact Center Solution.
• Good understanding of business processes associated with a Contact Center in the growth phase.
• Ability to interact with diverse set of stakeholders.
• Work to stringent deadlines, independently and with a do-it-right-the-first-time approach to quality.

Bachelor degree holder.

5+ years experience in a technology role handling AACC solutions.

Fluent English language skills.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client's internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client's community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

A successful customer service representative in our fast-paced environment must possess a background in call centers and customer service.

The ideal candidate will have a strong command of the English language, proficiency in desktop applications and internet services, and exceptional communication and interpersonal skills.

• Familiarity with computer management systems is essential.
• Experience with inbound and outbound documentation is also required.

To succeed in this role, candidates should possess:

• At least 2 years' experience in customer service, preferably in the healthcare industry.
• Excellent communication skills and a strong problem-solving ability.
• Knowledge of desktop applications and internet services.
• Able to work rotational shifts (morning and night) and 12-hour duty rotations.

We are looking for individuals who can adapt to our dynamic environment and provide top-notch customer service.

Benefits:

This role offers a challenging and rewarding career path, with opportunities for growth and development.

Requirements:

Candidates must meet the following requirements:

• High school diploma or equivalent required.
• Ability to lift up to 25 pounds and stand for long periods.

Establish a strong customer service presence as a key contact center professional.

Deliver exceptional customer experiences by providing accurate and timely product and service information, resolving customer inquiries and issues in a proactive and professional manner.

Maintain high-quality standards, ensuring the integrity of our services and fostering a positive customer relationship environment.

1. Handle a high volume of customer service inquiries via various communication channels.
2. Resolves complex customer complaints by actively listening to concerns, identifying solutions, and escalating issues when necessary.
3. Update and maintain accurate customer records through efficient data entry and management.
4. Meet and exceed performance targets for service quality and customer satisfaction.
5. Contribute to business growth by identifying opportunities for new customer acquisition and upselling existing products.
6. Ensure compliance with regulatory requirements and adhere to bank policies.
7. Develop and maintain in-depth knowledge of our products and services to provide expert advice to customers.

• High School diploma or equivalent in any discipline.

• 1-2 years experience in customer service or contact center operations.

• Critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a team-oriented environment.
• Adaptability and flexibility in meeting changing business needs.