389 Continuous Improvement jobs in the United Arab Emirates

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The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team . Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How you'll make an impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Experience Senior Management

Job function Quality Management

Contract Regular

Publication date 2025-07-16

Reference number R0093678

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Share this job

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team . Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How you'll make an impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Experience Senior Management

Job function Quality Management

Contract Regular

Publication date 2025-07-16

Reference number R0093678

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

The Continuous Improvement Manager is responsible for leading strategic, cross-functional initiatives within the Supply Chain organization at Etihad Engineering.

This role focuses on enhancing operational efficiency, standardizing processes, and embedding a culture of continuous improvement across all functions.

Acting as a key driver of transformation, the manager ensures organizational alignment with long-term strategic goals, fosters innovation, promotes stakeholder collaboration, and applies structured project management methodologies to deliver measurable and sustainable improvements.

Accountabilities

• Lead and manage cross-functional improvement initiatives across the supply chain organization to enhance efficiency, productivity, and quality.
• Identify, prioritize, and execute improvement opportunities aligned with Etihad Engineering's strategic goals.
• Develop and implement standard processes, tools, and methodologies to ensure consistency and scalability across operations.
• Facilitate workshops, Kaizen events, and value stream mapping sessions to identify root causes and drive problem-solving initiatives.
• Promote and embed a culture of continuous improvement by coaching, training, and mentoring teams on Lean, Six Sigma, and best practices.
• Monitor project performance through KPIs and dashboards, ensuring timely delivery of results and sustainable outcomes.
• Collaborate with stakeholders at all levels to ensure alignment, engagement, and effective change management.
• Report on progress, risks, and opportunities to senior leadership and support decision-making with data-driven insights.

Education & Experience

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, or a related field (Master's degree preferred).
• Minimum of 7-10 years of experience in supply chain, operations, or continuous improvement roles, preferably within the aviation, aerospace, or manufacturing industries.
• Proven track record of successfully leading large-scale, cross-functional improvement projects.
• Professional certification in Lean Management (preferable), Lean Six Sigma or equivalent continuous improvement methodology.
• Strong project management skills; Agile project management certification is a plus.
• Excellent analytical, communication, and stakeholder management skills.
• Experience in change management and driving cultural transformation within complex organizations.

Company Industry

Department / Functional Area

• Logistics
• Supply Chain

Keywords

• Continuous Improvement Supply Chain Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Job Description:

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa you will manage the Quality & Continuous Improvement function within a versatile team at the center for the Green Transformation. Your responsibility will be to boost our Quality and Customer Satisfaction with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How youll make an impact

• Define and implement the Hub MEA Quality and CI strategy including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope.
• Establish process performance indicators and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work Support prioritization and execution of portfolio of improvement projects aiming to improve quality operational performance and Customer satisfaction.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• You hold a masters degree in an engineering field and have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean Six Sigma Quality Auditing etc.
• Demonstrated skills in running improvement events such as RCAs Lean Action Workouts Kaizen and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety integrity and quality and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Required Experience:

Manager

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

JOB DESCRIPTION
The Continuous Improvement Six Sigma Lean Specialist will take a hands-on leadership role in deploying and driving the Lean Program at the Repair & Maintenance plant. This position is responsible for leading the transformation into a lean organization, utilizing tools and methodologies such as Value Stream Management, 6S, TPM, Standard Work, Kanban/Pull Systems, Root-Cause Problem Solving, Quality at the Source, Lean Daily Management, SMED, POKE-YOKE, Just-in-Time, and A3 Problem Solving. The primary objective is to foster a culture of continuous improvement, enhance operational efficiency, and ensure sustainable manufacturing practices.

Job Overview
JOB DESCRIPTION
The Continuous Improvement Six Sigma Lean Specialist will take a hands-on leadership role in deploying and driving the Lean Program at the Repair & Maintenance plant. This position is responsible for leading the transformation into a lean organization, utilizing tools and methodologies such as Value Stream Management, 6S, TPM, Standard Work, Kanban/Pull Systems, Root-Cause Problem Solving, Quality at the Source, Lean Daily Management, SMED, POKE-YOKE, Just-in-Time, and A3 Problem Solving. The primary objective is to foster a culture of continuous improvement, enhance operational efficiency, and ensure sustainable manufacturing practices.
Responsibilities

• Coordinate the deployment and roll out of the Lean Program with Plant Manager and plant leadership team, including developing, deploying, and sustaining lean manufacturing processes.
• Assist Repair & Maintenance Manager with Hoshin Karin Process and A3 thinking
• Develop and drive Value Stream Mapping (VSM), including developing VSM continuous improvement road maps and action plans Identify, create, and sustain standard processes throughout the organization
• Implement Shop Daily Management (SDM).
• Identify process improvement opportunities in collaboration with other functional leaders, employees and customers and categorize opportunities as improvement vs action activities, projects, or kaizen events.
• Facilitate lean daily management, promote initiatives to create Lean culture including Gemba walk, 5S/visual management.
• Develop, deploy and sustain lean manufacturing processes.
• Support both process and transactional productivity improvement or waste reduction projects.
  

• Excellent leadership traits with the ability to inspire and motivate the people around you.
• Demonstrated ability to lead and effectively communicate at all levels from the shop floor to senior management.
• Hands- on, energetic person who spends time on the shop floor working to engage & sustain employees in a Lean culture
• The ability to be an “ambassador of change”
• Strong organizational and computer skills, including experience in MS Office and manufacturing software
• The ability to shift priorities and manage time in a fast-paced environment
• Tenacious in learning the specifics of the business
• Strong training and presentation skills
• Must have strong statistical problem solving background with examples
• Strong communication and presentation skills required
  

• Bachelor of Science degree in Industrial, Mechanical, Manufacturing or Electrical Engineering required
• Minimum of 3 years of experience in lean manufacturing as a continuous improvement leader, lean lead, black belt, or similar role
• Proven experience as Kaizen Facilitator
• Successful practical experience in VSM, 5S, 5Why, TPM, Standard Work, Mistake Proofing, SIPOC,
• Process Mapping, Kanban, SMED, Types of Waste & Waste Reduction, Visual Management, Shop Floor
• Management, Hoshin Planning, Cellular Manufacturing, PDCA and/or DMAIC cycles
• Six Sigma Black Belt Certification Required
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement and Manufacturing
• IndustriesOil and Gas

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The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team. Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How You'll Make An Impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensure effective internal controls are in place to verify that processes meet customer and stakeholder requirements.
• Continuously analyze process performance indicators and take corrective actions when deviations occur, managing such deviations to closure.
• Manage resolution of high-profile customer non-conformities, addressing feedback through corrective and preventive actions to strengthen customer trust.
• Act as a Role Model and Change Agent to support a Quality Culture, influencing senior managers and peers to ensure proper thinking and decision-making for Quality Strategies.
• Deploy and implement the Continuous Improvement Framework, supporting prioritization and execution of improvement projects to enhance quality, operational performance, and customer satisfaction.
• Living Hitachi Energy's core values of safety and integrity, taking responsibility for your actions and caring for colleagues and the business.

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team. Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How You'll Make An Impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensure effective internal controls are in place to verify that processes meet customer and stakeholder requirements.
• Continuously analyze process performance indicators and take corrective actions when deviations occur, managing such deviations to closure.
• Manage resolution of high-profile customer non-conformities, addressing feedback through corrective and preventive actions to strengthen customer trust.
• Act as a Role Model and Change Agent to support a Quality Culture, influencing senior managers and peers to ensure proper thinking and decision-making for Quality Strategies.
• Deploy and implement the Continuous Improvement Framework, supporting prioritization and execution of improvement projects to enhance quality, operational performance, and customer satisfaction.
• Living Hitachi Energy's core values of safety and integrity, taking responsibility for your actions and caring for colleagues and the business.

Your Background

• Extensive experience in industry and expertise in quality management.
• Prior experience managing a multisite Quality Management System and leading engineering organizations through certification processes.
• Certifications in disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Skills in leading improvement events like RCAs, Lean Action Workouts, Kaizen, and other change management initiatives.
• Strong leadership ability to influence and inspire.
• Effective communication and negotiation skills across all levels and cultures.
• Commitment to safety, integrity, and quality, inspiring others to uphold these values.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse payment requests or sharing personal/bank details. For security, visit our Security Advice page. Report fraud to

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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Enter manually

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Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

A Business Analyst at our organization will develop products by identifying potential initiatives, conducting market research, generating product epics, time-integrated plans for development, and designing product strategies aligned with the client's business goals.

• Requirements Gathering: Collaborate with stakeholders to understand and document business requirements, conduct interviews, workshops, and analyses to elicit and prioritize requirements.
• Business Process Analysis: Analyze current processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement, propose streamlined processes and system enhancements to optimize operational efficiency.
• Data Analysis: Analyze large datasets related to customer behavior, risk management, and financial performance, identify trends, patterns, and insights to support data-driven decision-making.
• System Analysis and Design: Assess existing systems and applications to identify gaps and propose enhancements or new solutions, collaborate with IT teams to define functional specifications, conduct feasibility studies, and support system implementation and testing.
• Regulatory Compliance: Stay updated on regulatory guidelines and industry best practices, ensure that proposed solutions and system changes align with regulations.
• Risk Assessment: Identify and assess risks associated with operations, processes, and systems, collaborate with risk management teams to develop strategies for risk mitigation and compliance.
• User Acceptance Testing (UAT): Define UAT scenarios and test cases, collaborate with business users to conduct UAT, ensure system functionality meets business requirements, and validate end-to-end processes.
• Documentation and Reporting: Prepare comprehensive documentation including business requirements, process flows, functional specifications, and user manuals, generate reports and presentations to communicate findings, recommendations, and project status to stakeholders.
• Stakeholder Management: Build strong relationships with business users, project managers, IT teams, and other stakeholders, facilitate communication and collaboration to ensure alignment between business needs and IT solutions.
• Continuous Improvement: Monitor system performance, gather user feedback, and identify opportunities for continuous improvement in processes, systems, and customer experiences.

• Needed Competencies: Strategist and tenacious in delivery, entrepreneurial and innovative mindset, well-organized team player, quality-based thinking, great written and verbal communication skills, critical thinking skills, time management, negotiation.

• Ability to work with remote teams, ability to manage tough clients and stakeholders, product management mindset, project management skills, planning and pricing knowledge, agile mindset, requirements analysis, financial planning and strategy, proficient in UML with hands-on project experience.

• Professional certifications such as CBAP (Certified Business Analysis Professional) or CCBA (Certification of Capability in Business Analysis).
• Knowledge of project management methodologies and tools is a plus.

• Bachelor of Science, Engineering, technology, business, management information systems, economics.
• Agile certification from a reputable methodology provider (Scrum Alliance, SAFe).

At least 3+ years of experience as a software Business Analyst.

Our mission is to simplify life. We are looking to simplify and automate complex decision-making for customer-centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies, and you have the chance to join the revolution.

You will be empowered to drive change and innovate.

That we will invest in you. We will give you the opportunity to master your domain and drive excellence.