336 Operational Excellence jobs in the United Arab Emirates

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world s No.1 Free Zone.

Company Profile: DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai s position as the place to be for global trade today and long into the future.

Role Summary: Manage the continuous improvement of DMCC s operational processes by developing enterprise-wide standards, streamlining and automating workflows, and implementing data-driven performance measurement frameworks to enhance efficiency, service quality, customer experience and compliance with UAE regulations and global best practices.

Key Responsibilities:

• Ensure effective cascading of the divisional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned department, collaborating with experts and thereby ensure the availability of talent to fit business requirements.
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all activities are conducted in line with the approved guidelines.
• Design, manage and ensure effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Ensure awareness of and alignment to the organization compliance manual and the code of ethics.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all department reports are prepared timely and accurately and meet DMCC s and departmental requirements, policies, and quality standards.
• Manage the preparation and review of operational excellence frameworks by analyzing industry best practices, regulatory requirements, and DMCC s strategic objectives to ensure alignment with UAE regulations and internationally recognized benchmarks, reinforcing DMCC s position as a global Free Zone and commodities hub.
• Ensure the integration of best practices into operational processes by researching global Free Zone and commodities hub standards to reinforce DMCC s market leadership.
• Update operational frameworks in collaboration with internal stakeholders in order to enhance agility, compliance, and responsiveness to evolving business needs.
• Manage the development of training and awareness programs for operational teams to ensure the effective adoption of newly implemented standards and guidelines.
• Analyze and map cross-functional workflows by reviewing licensing, property management, compliance, onboarding, and member support processes identifying inefficiencies and bottlenecks.
• Leverage and implement operational excellence methodologies such as Lean, Six Sigma, and Kaizen in order to enhance productivity and operational effectiveness.
• Review resource allocation across business units by evaluating workload distribution and process dependencies to enhance service quality and reduce operational costs.
• Recommend automation and digitalization solutions by collaborating with IT and functional teams to identify inefficiencies and implement technology-driven enhancements to streamline operations and improve service delivery.
• Embed digital-first and customer-experience (CX) considerations in every operational excellence initiative, aligning target outcomes with key CX metrics
• Manage the development of Key Performance Indicators (KPIs) by designing metrics that reflect DMCC s operational priorities and monitoring performance trends to measure efficiency, productivity, and service quality.
• Oversee the creation of performance dashboards by integrating real-time data analytics to provide leadership with actionable insights and enable informed decision-making.
• Support functional heads in setting performance targets by providing data-driven recommendations to align operational goals with DMCC s strategic objectives.
• Ensure operational compliance with UAE regulations and DMCC standards by embedding governance frameworks in daily processes to uphold regulatory integrity and corporate transparency.
• Assess regulatory updates, in collaboration with core operational teams by aligning policies with compliance mandates, implementing process adjustments in order to minimize legal exposure and operational disruption.
• Monitor operational risks by conducting periodic reviews of key business processes, evaluating potential vulnerabilities, and implementing risk mitigation strategies to enhance stakeholder confidence and ensure business continuity.

Qualifications:

• Bachelor s degree in Business Administration or a related field from an accredited university.
• A Master s degree in Business Administration or a related field from an accredited university is preferred.
• 7+ years of experience in Business Process improvement or any related field.
• Familiarity with Local Authority regulations and personnel would be an advantage.

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We're seeking a detail-oriented leader to audit processes, ensure compliance, and implement frameworks that drive efficiency, quality, and continuous improvement. If you have a passion for operational excellence, risk management, and fostering a culture of accountability, this role is your chance to make a real impact.

Job Description

• Conduct regular audits and assessments of operations across business divisions.
• Monitor adherence to policies, standards, and procedures, identifying gaps and risks.
• Develop and implement operational excellence frameworks to drive efficiency and quality.
• Provide structured reports and recommendations to senior management.
• Track corrective actions and ensure continuous improvement is embedded across divisions.
• Support management in preparing for external audits and certifications.
• Champion a culture of quality and accountability across the organization.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Quality Management, or related field. Masters degree would be an added value.
• Minimum 7–10 years' experience in operations audit, quality assurance, or performance management, in multinational environment.
• Experience in TIC or testing segment is a big plus.
• Strong knowledge of ISO standards, quality frameworks, and continuous improvement methodologies.
• Demonstrated ability to audit and evaluate operational processes objectively.
• Excellent analytical, reporting, and communication skills.
• High integrity and independence, with the ability to engage at senior management level.

Job Opportunity: Operational Excellence Manager (Contact Center Specialized)

Location: Ras al khaimah - UAE – Onsite

Contract: 12 Months (Extendable)

We are seeking an Operational Excellence Manager to lead transformation and efficiency initiatives within a contact center environment. The role focuses on driving productivity, optimizing costs, and enhancing customer experience through Lean Six Sigma methodologies, automation, and analytics.

Key Responsibilities

Operational Efficiency & Workforce Optimization

Oversee workforce management (WFM) including forecasting, staffing, and real-time monitoring.

Improve agent productivity and call handling using Lean Six Sigma principles.

Standardize customer interaction procedures across calls, chat, email, and social media.

Customer Experience & Service Quality

Monitor and improve KPIs such as AHT, FCR, CSAT, and NPS.

Identify process bottlenecks and implement self-service/automation solutions.

Drive continuous improvement through real-time feedback and analytics.

Cost Optimization & Revenue Growth

Analyze operational expenses (cost per call, cost per resolution, agent efficiency).

Implement strategies to reduce call volumes and improve IVR/chatbot efficiency.

Explore upselling and cross-selling enhancements to boost revenue.

Lean Six Sigma & Continuous Improvement

Lead Lean Six Sigma initiatives (Kaizen, structured problem solving).

Train and certify employees in Yellow Belt, Green Belt, and Black Belt programs.

Conduct workshops and benchmark best practices for continuous improvement.

Qualifications & Skills

Bachelor's degree in Operations Management, Business Administration, Data Science, or related field (Master's a plus).

Lean Six Sigma Black Belt or Green Belt certification is mandatory.

6–10 years of experience in call center/contact center operations with proven excellence in process improvement.

Strong knowledge of CRM, call center systems (e.g., Genesys), analytics platforms, and AI-driven automation.

Excellent communication, leadership, and stakeholder management skills

Please share your CV to Abishake Kosman ;

Job Purpose:

The Operational Excellence Manager will lead efforts to identify inefficiencies in business operations and implement cost optimization strategies across the Business Units. This role will analyse processes, benchmark performance, and deploy methodologies like Six Sigma to drive efficiency gains and cost savings, targeting 5–10% cost reductions annually, enhancing the group's agility and profitability.

Key Accountabilities:

Inefficiency Identification & Analysis (30%)

• Operational Diagnostics:
  Conduct detailed assessments of BU operations (sales, service, parts, real-estate, hospitality, oil & gas etc.) to identify inefficiencies, such as redundant processes or high costs.
• Performance Benchmarking
  : Collaborate with the insights team to benchmark operational metrics (e.g., cost-to-revenue ratios, labour productivity) vs best in the industry, identifying gaps.
• Root Cause Analysis
  : Use tools like fishbone diagrams to pinpoint causes of inefficiencies, such as redundant processes, functional overlaps, fragmented or manual processes etc.
• Data-Driven Insights
  : Analyse performance data from balanced scorecards and BU reports to highlight areas with opportunity to optimize and bring efficiencies.

Cost Optimization & Process Improvement (35%)

• Optimization Strategies:
  Develop and prioritize initiatives to reduce costs, such as eliminating redundant steps, centralized job functions, automation, or energy-efficient systems.
• Methodology Deployment:
  Apply Lean, Six Sigma, or similar frameworks to streamline processes.
• Cross-BU Synergies
  :
  Identify opportunities for shared services to achieve economies of scale across BUs.
• Pilot & Scale:
  Design pilot projects for high-impact optimizations and scale successful initiatives across BUs, ensuring measurable outcomes.

Execution & Collaboration (25%)

• Project Implementation:
  Partner with the Strategic PMO to design and execute efficiency projects, defining scope, timelines, and KPIs.
• BU Engagement:
  Work with BU leaders to gain buy-in for optimization initiatives, addressing concerns like operational disruptions or staff retraining needs.
• Change Management
  : Develop training programs and communication plans to drive BU adoption of new processes.
• Reporting:
  Deliver monthly efficiency reports to the leadership, highlighting cost savings, process improvements, and ROI.

Culture & Capability Building (10%)

• Continuous Improvement Culture:
  Champion a culture of operational excellence through workshops, recognition programs, and BU-specific improvement challenges (e.g., "Efficiency Idea of the Month").
• Training Programs:
  Train BU teams on efficiency methodologies (e.g., Lean fundamentals, Six Sigma basics) to build internal capability and sustain improvements.
• Best Practice Sharing:
  Facilitate cross-BU knowledge exchange.
• Metrics Development:
  Establish metrics to track efficiency engagement.

Qualifications, Skills, & Experience:

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• Expertise in efficiency methodologies (e.g., Six Sigma, Kaizen) and process mapping tools (e.g., Visio).
• Proficiency in data analysis and visualization platforms for performance diagnostics.
• Familiarity with project management tools (e.g., MS Project) for optimization project oversight.
• 10+ years of progressive experience in operational excellence, process improvement, or management consulting, with 3+ years leading efficiency or cost optimization initiatives.
• Demonstrated experience in multi-sector industries such as Automotive, Real Estate, and Oil & Gas.
• Proven track record of delivering measurable cost savings and process improvements in a multi-unit organization.
• Process Optimization:
  Ability to streamline complex operations to deliver measurable efficiency gains.
• Data-Driven Decision-Making:
  Skill in leveraging data to identify cost-saving opportunities.
• Cross-Functional Leadership:
  Proficiency in uniting BU teams around efficiency goals, overcoming resistance to change.
• Change Advocacy:
  Capacity to foster a culture of continuous improvement, embedding efficiency mind-sets across the BUs.

Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We're seeking a detail-oriented leader to audit processes, ensure compliance, and implement frameworks that drive efficiency, quality, and continuous improvement. If you have a passion for operational excellence, risk management, and fostering a culture of accountability, this role is your chance to make a real impact.

Job Description

• Conduct regular audits and assessments of operations across business divisions.
• Monitor adherence to policies, standards, and procedures, identifying gaps and risks.
• Develop and implement operational excellence frameworks to drive efficiency and quality.
• Provide structured reports and recommendations to senior management.
• Track corrective actions and ensure continuous improvement is embedded across divisions.
• Support management in preparing for external audits and certifications.
• Champion a culture of quality and accountability across the organization.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Quality Management, or related field. Masters degree would be an added value.
• Minimum 7–10 years' experience in operations audit, quality assurance, or performance management, in multinational environment.
• Experience in TIC or testing segment is a big plus.
• Strong knowledge of ISO standards, quality frameworks, and continuous improvement methodologies.
• Demonstrated ability to audit and evaluate operational processes objectively.
• Excellent analytical, reporting, and communication skills.
• High integrity and independence, with the ability to engage at senior management level.

• Facilitate Operational Excellence Training for Mid-Senior Management.
• Must be Six Sigma Certified with experience in Quality Management.
• Should have expertise in Strategy Deployment, Performance Management, Project Management, Process Excellence and Leadership skills.
• Deliver classroom-led training / online Live seesions and coach participants.
• Planning, preparing, and delivering the sessions confidently.
• Assessing participants' progress and sharing feedback to enhance learning.
• Should be Fluent in English and based in Abu Dhabi.
• Experience in delivering a similar program is preferable.

Job Type: Part-time

Pay: AED1, AED2,000.00 per week

Application Question(s):

• Are you currently based in UAE?

License/Certification:

• SIX SIGMA GREEN/BLACK BELT CERTIFICATION (Required)

About Us
JOB DESCRIPTION
DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world's No.1 Free Zone.

Company Profile:
DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world's most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai's position as the place to be for global trade today and long into the future.

Role Summary:
Manage the continuous improvement of DMCC's operational processes by developing enterprise-wide standards, streamlining and automating workflows, and implementing data-driven performance measurement frameworks to enhance efficiency, service quality, customer experience and compliance with UAE regulations and global best practices.

Key Responsibilities:

• Ensure effective cascading of the divisional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned department, collaborating with experts and thereby ensure the availability of talent to fit business requirements.
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all activities are conducted in line with the approved guidelines.
• Design, manage and ensure effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Ensure awareness of and alignment to the organization compliance manual and the code of ethics.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all department reports are prepared timely and accurately and meet DMCC's and departmental requirements, policies, and quality standards.
• Manage the preparation and review of operational excellence frameworks by analyzing industry best practices, regulatory requirements, and DMCC's strategic objectives to ensure alignment with UAE regulations and internationally recognized benchmarks, reinforcing DMCC's position as a global Free Zone and commodities hub.
• Ensure the integration of best practices into operational processes by researching global Free Zone and commodities hub standards to reinforce DMCC's market leadership.
• Update operational frameworks in collaboration with internal stakeholders in order to enhance agility, compliance, and responsiveness to evolving business needs.
• Manage the development of training and awareness programs for operational teams to ensure the effective adoption of newly implemented standards and guidelines.
• Analyze and map cross-functional workflows by reviewing licensing, property management, compliance, onboarding, and member support processes identifying inefficiencies and bottlenecks.
• Leverage and implement operational excellence methodologies such as Lean, Six Sigma, and Kaizen in order to enhance productivity and operational effectiveness.
• Review resource allocation across business units by evaluating workload distribution and process dependencies to enhance service quality and reduce operational costs.
• Recommend automation and digitalization solutions by collaborating with IT and functional teams to identify inefficiencies and implement technology-driven enhancements to streamline operations and improve service delivery.
• Embed digital-first and customer-experience (CX) considerations in every operational excellence initiative, aligning target outcomes with key CX metrics
• Manage the development of Key Performance Indicators (KPIs) by designing metrics that reflect DMCC's operational priorities and monitoring performance trends to measure efficiency, productivity, and service quality.
• Oversee the creation of performance dashboards by integrating real-time data analytics to provide leadership with actionable insights and enable informed decision-making.
• Support functional heads in setting performance targets by providing data-driven recommendations to align operational goals with DMCC's strategic objectives.
• Ensure operational compliance with UAE regulations and DMCC standards by embedding governance frameworks in daily processes to uphold regulatory integrity and corporate transparency.
• Assess regulatory updates, in collaboration with core operational teams by aligning policies with compliance mandates, implementing process adjustments in order to minimize legal exposure and operational disruption.
• Monitor operational risks by conducting periodic reviews of key business processes, evaluating potential vulnerabilities, and implementing risk mitigation strategies to enhance stakeholder confidence and ensure business continuity.

Qualifications:

• Bachelor's degree in Business Administration or a related field from an accredited university.
• A Master's degree in Business Administration or a related field from an accredited university is preferred.
• 7+ years of experience in Business Process improvement or any related field.
• Familiarity with Local Authority regulations and personnel would be an advantage.

The successful candidate will enjoy the following:

• Working at the world's best Free Zone with highly motivated colleagues
• A very diverse workforce from all around the globe
• Well-being initiatives all over the year
• Market competitive basic salary
• Housing allowance
• Transportation allowance
• National Allowance
• Annual flight allowance
• Other alternative family benefits
• Pension Scheme
• Discretionary bonus schemes
• Generous annual leave
• Medical and life insurance cover
• Free covered parking
• Retail discounts with over 450 outlets across JLT.

Our organization is seeking an experienced Chief Operating Officer to drive operational excellence and support sustainable growth. The ideal candidate will have a strong track record of leadership in large-scale real estate projects, with expertise in strategic planning, financial management, and human resources.

In this role, you will be responsible for developing and implementing operational strategies to drive performance across shared services, leading core functions including finance, procurement, HR, and IT, and building internal processes to support business objectives.

You will also oversee policy development and implementation, ensuring compliance with local regulations and best practices. Additionally, you will cultivate a high-performance culture promoting innovation, talent development, and organizational alignment.

• Develop and implement operational strategies to drive performance across shared services
• Lead core functions including finance, procurement, HR, and IT to ensure seamless integration and efficiency
• Build internal processes, systems, and structures to support sustainable growth and operational excellence
• Oversee policy development and implementation in compliance with local regulations and best practices
• Cultivate a high-performance culture promoting innovation, talent development, and organizational alignment

• Bachelor's degree in Accounting, Finance, Commerce, or related field; an MBA or equivalent master's degree from a recognized institution is highly preferred
• Proven experience in senior leadership roles overseeing large portfolios within the real estate sector
• Strong financial and business acumen with ability to analyze complex data and financial models
• Exceptional interpersonal, communication, and negotiation skills influencing at executive level
• High adaptability leading strategically and driving transformation in fast-paced environments

• Act as a strategic advisor to public sector clients, providing expert guidance on facility management operations.
• Manage and supervise the performance of third-party service providers, ensuring optimal performance and compliance with contract terms and KPIs.
• Monitor service provider performance to ensure alignment with client expectations and industry best practices.
• Identify and implement global best practices in facilities management, driving innovation and operational efficiencies across client portfolios.
• Provide leadership in the development of operational strategies that enhance client satisfaction, reduce costs, and improve sustainability outcomes.

• Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field; a Master's degree is a plus.
• Minimum of 15 years of experience in facilities management, with at least 5 years in a leadership role and consultancy role.
• Proven experience in both client acquisition and facility management operations, preferably with public sector clients in the GCC region.
• Strong business development skills, with a demonstrated ability to build relationships and secure new contracts.

• A comprehensive compensation package that reflects your level of experience and qualifications.
• The opportunity to work on challenging projects and develop your skills and expertise.
• A supportive and collaborative work environment that encourages teamwork and creativity.

• Professional certifications such as IFMA (International Facility Management Association), FM Certification (Facility Management), or RICS (Royal Institution of Chartered Surveyors).
• Registration with local regulatory bodies in the GCC is a plus.

• Director

• Full-time

• Consulting
• Industries: Facilities Services