330 Operational Excellence jobs in the United Arab Emirates

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We're seeking a detail-oriented leader to audit processes, ensure compliance, and implement frameworks that drive efficiency, quality, and continuous improvement. If you have a passion for operational excellence, risk management, and fostering a culture of accountability, this role is your chance to make a real impact.

Job Description

• Conduct regular audits and assessments of operations across business divisions.
• Monitor adherence to policies, standards, and procedures, identifying gaps and risks.
• Develop and implement operational excellence frameworks to drive efficiency and quality.
• Provide structured reports and recommendations to senior management.
• Track corrective actions and ensure continuous improvement is embedded across divisions.
• Support management in preparing for external audits and certifications.
• Champion a culture of quality and accountability across the organization.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Quality Management, or related field. Masters degree would be an added value.
• Minimum 7–10 years' experience in operations audit, quality assurance, or performance management, in multinational environment.
• Experience in TIC or testing segment is a big plus.
• Strong knowledge of ISO standards, quality frameworks, and continuous improvement methodologies.
• Demonstrated ability to audit and evaluate operational processes objectively.
• Excellent analytical, reporting, and communication skills.
• High integrity and independence, with the ability to engage at senior management level.

About Us
JOB DESCRIPTION
DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world's No.1 Free Zone.

Company Profile:
DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world's most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai's position as the place to be for global trade today and long into the future.

Role Summary:
Manage the continuous improvement of DMCC's operational processes by developing enterprise-wide standards, streamlining and automating workflows, and implementing data-driven performance measurement frameworks to enhance efficiency, service quality, customer experience and compliance with UAE regulations and global best practices.

Key Responsibilities:

• Ensure effective cascading of the divisional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned department, collaborating with experts and thereby ensure the availability of talent to fit business requirements.
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all activities are conducted in line with the approved guidelines.
• Design, manage and ensure effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Ensure awareness of and alignment to the organization compliance manual and the code of ethics.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all department reports are prepared timely and accurately and meet DMCC's and departmental requirements, policies, and quality standards.
• Manage the preparation and review of operational excellence frameworks by analyzing industry best practices, regulatory requirements, and DMCC's strategic objectives to ensure alignment with UAE regulations and internationally recognized benchmarks, reinforcing DMCC's position as a global Free Zone and commodities hub.
• Ensure the integration of best practices into operational processes by researching global Free Zone and commodities hub standards to reinforce DMCC's market leadership.
• Update operational frameworks in collaboration with internal stakeholders in order to enhance agility, compliance, and responsiveness to evolving business needs.
• Manage the development of training and awareness programs for operational teams to ensure the effective adoption of newly implemented standards and guidelines.
• Analyze and map cross-functional workflows by reviewing licensing, property management, compliance, onboarding, and member support processes identifying inefficiencies and bottlenecks.
• Leverage and implement operational excellence methodologies such as Lean, Six Sigma, and Kaizen in order to enhance productivity and operational effectiveness.
• Review resource allocation across business units by evaluating workload distribution and process dependencies to enhance service quality and reduce operational costs.
• Recommend automation and digitalization solutions by collaborating with IT and functional teams to identify inefficiencies and implement technology-driven enhancements to streamline operations and improve service delivery.
• Embed digital-first and customer-experience (CX) considerations in every operational excellence initiative, aligning target outcomes with key CX metrics
• Manage the development of Key Performance Indicators (KPIs) by designing metrics that reflect DMCC's operational priorities and monitoring performance trends to measure efficiency, productivity, and service quality.
• Oversee the creation of performance dashboards by integrating real-time data analytics to provide leadership with actionable insights and enable informed decision-making.
• Support functional heads in setting performance targets by providing data-driven recommendations to align operational goals with DMCC's strategic objectives.
• Ensure operational compliance with UAE regulations and DMCC standards by embedding governance frameworks in daily processes to uphold regulatory integrity and corporate transparency.
• Assess regulatory updates, in collaboration with core operational teams by aligning policies with compliance mandates, implementing process adjustments in order to minimize legal exposure and operational disruption.
• Monitor operational risks by conducting periodic reviews of key business processes, evaluating potential vulnerabilities, and implementing risk mitigation strategies to enhance stakeholder confidence and ensure business continuity.

Qualifications:

• Bachelor's degree in Business Administration or a related field from an accredited university.
• A Master's degree in Business Administration or a related field from an accredited university is preferred.
• 7+ years of experience in Business Process improvement or any related field.
• Familiarity with Local Authority regulations and personnel would be an advantage.

The successful candidate will enjoy the following:

• Working at the world's best Free Zone with highly motivated colleagues
• A very diverse workforce from all around the globe
• Well-being initiatives all over the year
• Market competitive basic salary
• Housing allowance
• Transportation allowance
• National Allowance
• Annual flight allowance
• Other alternative family benefits
• Pension Scheme
• Discretionary bonus schemes
• Generous annual leave
• Medical and life insurance cover
• Free covered parking
• Retail discounts with over 450 outlets across JLT.

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world s No.1 Free Zone.

Company Profile: DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai s position as the place to be for global trade today and long into the future.

Role Summary: Manage the continuous improvement of DMCC s operational processes by developing enterprise-wide standards, streamlining and automating workflows, and implementing data-driven performance measurement frameworks to enhance efficiency, service quality, customer experience and compliance with UAE regulations and global best practices.

Key Responsibilities:

• Ensure effective cascading of the divisional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned department, collaborating with experts and thereby ensure the availability of talent to fit business requirements.
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all activities are conducted in line with the approved guidelines.
• Design, manage and ensure effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Ensure awareness of and alignment to the organization compliance manual and the code of ethics.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all department reports are prepared timely and accurately and meet DMCC s and departmental requirements, policies, and quality standards.
• Manage the preparation and review of operational excellence frameworks by analyzing industry best practices, regulatory requirements, and DMCC s strategic objectives to ensure alignment with UAE regulations and internationally recognized benchmarks, reinforcing DMCC s position as a global Free Zone and commodities hub.
• Ensure the integration of best practices into operational processes by researching global Free Zone and commodities hub standards to reinforce DMCC s market leadership.
• Update operational frameworks in collaboration with internal stakeholders in order to enhance agility, compliance, and responsiveness to evolving business needs.
• Manage the development of training and awareness programs for operational teams to ensure the effective adoption of newly implemented standards and guidelines.
• Analyze and map cross-functional workflows by reviewing licensing, property management, compliance, onboarding, and member support processes identifying inefficiencies and bottlenecks.
• Leverage and implement operational excellence methodologies such as Lean, Six Sigma, and Kaizen in order to enhance productivity and operational effectiveness.
• Review resource allocation across business units by evaluating workload distribution and process dependencies to enhance service quality and reduce operational costs.
• Recommend automation and digitalization solutions by collaborating with IT and functional teams to identify inefficiencies and implement technology-driven enhancements to streamline operations and improve service delivery.
• Embed digital-first and customer-experience (CX) considerations in every operational excellence initiative, aligning target outcomes with key CX metrics
• Manage the development of Key Performance Indicators (KPIs) by designing metrics that reflect DMCC s operational priorities and monitoring performance trends to measure efficiency, productivity, and service quality.
• Oversee the creation of performance dashboards by integrating real-time data analytics to provide leadership with actionable insights and enable informed decision-making.
• Support functional heads in setting performance targets by providing data-driven recommendations to align operational goals with DMCC s strategic objectives.
• Ensure operational compliance with UAE regulations and DMCC standards by embedding governance frameworks in daily processes to uphold regulatory integrity and corporate transparency.
• Assess regulatory updates, in collaboration with core operational teams by aligning policies with compliance mandates, implementing process adjustments in order to minimize legal exposure and operational disruption.
• Monitor operational risks by conducting periodic reviews of key business processes, evaluating potential vulnerabilities, and implementing risk mitigation strategies to enhance stakeholder confidence and ensure business continuity.

Qualifications:

• Bachelor s degree in Business Administration or a related field from an accredited university.
• A Master s degree in Business Administration or a related field from an accredited university is preferred.
• 7+ years of experience in Business Process improvement or any related field.
• Familiarity with Local Authority regulations and personnel would be an advantage.

• Act as a strategic advisor to public sector clients, providing expert guidance on facility management operations.
• Manage and supervise the performance of third-party service providers, ensuring optimal performance and compliance with contract terms and KPIs.
• Monitor service provider performance to ensure alignment with client expectations and industry best practices.
• Identify and implement global best practices in facilities management, driving innovation and operational efficiencies across client portfolios.
• Provide leadership in the development of operational strategies that enhance client satisfaction, reduce costs, and improve sustainability outcomes.

• Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field; a Master's degree is a plus.
• Minimum of 15 years of experience in facilities management, with at least 5 years in a leadership role and consultancy role.
• Proven experience in both client acquisition and facility management operations, preferably with public sector clients in the GCC region.
• Strong business development skills, with a demonstrated ability to build relationships and secure new contracts.

• A comprehensive compensation package that reflects your level of experience and qualifications.
• The opportunity to work on challenging projects and develop your skills and expertise.
• A supportive and collaborative work environment that encourages teamwork and creativity.

• Professional certifications such as IFMA (International Facility Management Association), FM Certification (Facility Management), or RICS (Royal Institution of Chartered Surveyors).
• Registration with local regulatory bodies in the GCC is a plus.

• Director

• Full-time

• Consulting
• Industries: Facilities Services

We are seeking an exceptional professional to assume a pivotal leadership role in our organization.

This position offers a unique opportunity to join a forward-thinking company on a high-growth trajectory. As HR & Admin Lead, you will be instrumental in shaping internal culture and strategy, fostering a dynamic and supportive work environment, and driving business success through operational excellence.

• Translation and Communication: Bridge communication between English and Russian speakers, ensuring clarity and cultural accuracy in all business interactions.

• Administrative Leadership: Manage day-to-day office operations, guaranteeing organizational efficiency and a well-structured working environment.

• HR Management:

  • Oversee recruitment and onboarding processes.

  • Ensure compliance with UAE labor laws and regulatory requirements.

  • Lead employee engagement performance tracking and internal HR processes.

• Executive Support: Act as a trusted assistant to senior leadership, managing schedules, meetings, and supporting key strategic initiatives.

• Regulatory Affairs: Handle PRO-related matters, liaison with government entities, and manage labor office requirements.

• Take a lead role in shaping internal culture and HR strategy.

• Be part of an ambitious real estate startup with a high-growth trajectory.

• Work in a dynamic and supportive environment.

• Gain exposure to both corporate strategy and operational leadership.

The Retail Area Manager position is an exciting opportunity for a results-driven professional to take charge of managing day-to-day operations across assigned retail pharmacies. As a key member of our team, you will be responsible for driving sales growth, ensuring operational excellence, and fostering strong customer relationships while leading and developing front-line teams.

• Performance Monitoring : Analyze sales performance data, identify gaps, and implement strategies to achieve annual targets.
• Pharmacy Visits : Conduct regular visits to pharmacies to ensure staff deliver excellent customer service, comply with dispensing standards, and meet patient expectations.
• Talent Development : Foster strong relationships with pharmacy teams through continuous support, coaching, and engagement to enhance service delivery and operational efficiency.
• Business Partnerships : Develop and maintain strong business relationships with key accounts (doctors, nearby pharmacies, clinics, and hospitals) to support prescription flow and business growth.
• Coaching and Feedback : Provide coaching, counseling, and performance feedback to pharmacists and pharmacy staff; set performance improvement plans to maximize knowledge, skills, and service quality.
• Inventory Management : Monitor pharmacy inventory through system analysis, reporting, and physical checks to improve shelf availability, minimize overstocks, and eliminate expired medicines.
• Regulatory Compliance : Ensure full compliance with pharmacy regulations, company policies, and standard operating procedures through field visits and quality audits.
• Manpower Planning : Manage manpower planning across pharmacies (schedules, shifts, vacations, operating hours) to ensure smooth daily operations and consistent service.
• Communication : Reinforce interdepartmental communication by ensuring adherence to departmental memos, updates, and SLAs.
• New Location Sourcing : Recommend new retail locations to the relevant departments.

• A bachelor's degree in Pharmaceutical Science.
• Minimum 6 years of experience in retail, including at least 3 years in a supervisory role.
• Leadership, communication, collaboration, management, and customer orientation.
• Proficiency in MS Office Suite.
• Fluency in English and Arabic.

We are seeking an experienced engineer to join our Information Systems team. As a key member of the team, you will be responsible for maintaining and supporting all of Canonical's IT production services.

The role requires a unique blend of skills in operations automation, software development practices, and infrastructure as code. You will work with our team to drive innovation and improve our internal processes.

We use a variety of tools and technologies to deliver high-quality services to over 60 million Ubuntu users. As an engineer on this team, you will have the opportunity to make a real impact and contribute to the growth of our business.

Some of the key responsibilities of this role include:

• Maintaining and improving our CI/CD pipelines
• Developing and implementing automation scripts to streamline our processes
• Collaborating with cross-functional teams to identify areas for improvement and implement new solutions

We offer a competitive salary and a range of benefits, including flexible working hours, professional development opportunities, and a dynamic work environment.

This is an exciting opportunity for an experienced engineer who is looking to take their career to the next level. If you are passionate about technology and innovation, we encourage you to apply.

Key to success lies in operational synergy. To this end, we seek an accomplished expert capable of driving back office operations with finesse.

The ideal candidate will possess at least 7 years of experience in brokerage operations, backed by extensive expertise in managing back-office operations within financial services, brokerage, fintech, or payment processing companies.

Benefits include:

• Leading and optimizing invoicing, payment settlements, financial reconciliations, and client reporting processes
• Implementing stringent financial and operational controls to ensure compliance and mitigate operational risks
• Maintaining the integrity and accuracy of internal information and client data through robust controls and regular audits
• Designing and refining back-office processes to boost efficiency, scalability, and streamline operations through lean process improvements
• Collaborating closely with finance, legal, compliance, customer support, and tech teams to align workflows and enhance cross-department efficiency

The successful candidate will be a results-driven individual who can implement process improvements, lean methodologies, and automation strategies to drive impactful results.

Responsibilities also include:

• Developing and implementing strategic plans for back-office operations
• Enhancing organizational performance and achieving business objectives
• Ensuring seamless integration between finance, legal, compliance, and other departments

The Shift Leader Pre-Production is a pivotal role within our organization.

• Manage employees, quality, quantity, deadlines, and costs within the given framework.
• Support and further development related to EBS (Eaton Business systems), ISO 9001, 14001, 45001, 50001, and 22301.
• Monitor compliance with safety laws and specific Eaton environmental and safety regulations/behavioral norms.
• Train new operators.
• Support machine problem-solving activities and repairs.
• Optimize and continuously improve processes in collaboration with other organizational functions.
• Ensure production quality and operator inspection.
• Meet the requirements of Eaton business systems in the responsible area.
• Implement the quality and management system.
• Contribute to optimizing and continuously improving production processes using lean tools and motivating employees for continuous improvement.
• Coordinate with SCM interfaces for raw materials and shipping.
• Exercise personnel responsibility and leadership; exercise professional and disciplinary leadership.
• Assign and instruct work to employees.
• Participate actively in various project teams; lead and participate in Tier meetings; conduct shift change handovers.
• Monitor and support department KPIs (safety, OEE, quality, etc.).
• Manage spare parts and maintenance activities; initiate escalation processes in case of issues.
• Practice waste management (right separation of different materials such as copper and steel).

• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks effectively.
• Proficiency in MS Office applications.
• Knowledge of lean tools and methodologies.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Flexibility and adaptability.