12 Operational Excellence jobs in the United Arab Emirates

We are looking for a Restaurant Manager to oversee all aspects of restaurant operations and lead a diverse team in a multicultural environment. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and implementing strategies to enhance customer satisfaction and increase revenue.

• Operational Excellence: Manage daily restaurant operations including staff scheduling, inventory control, and quality assurance.
• Customer Focus: Develop and implement strategies to enhance customer satisfaction and increase revenue.
• Team Leadership: Lead, motivate, and train a diverse team of restaurant staff to maintain high service standards.
• Safety and Compliance: Ensure compliance with food safety regulations and maintain a clean, safe dining environment.
• Financial Management: Analyze financial reports, manage budgets, and implement cost-saving measures without compromising quality.
• Culinary Innovation: Collaborate with the culinary team to develop innovative menu items and promotional offerings.
• Guest Relations: Handle guest complaints and feedback professionally, striving for prompt resolution.
• Interdepartmental Collaboration: Coordinate with other departments to ensure seamless hotel operations.
• Industry Trends: Stay updated on industry trends and implement best practices to improve restaurant performance.

• Leadership Experience: Proven experience as a Restaurant Manager or in a similar leadership role within the food and beverage industry.
• Education: Bachelor's degree in Hospitality Management or related field preferred.
• Key Skills: Strong leadership, communication, and organizational skills.
• Flexibility: Demonstrated ability to work flexible hours including nights, weekends, and holidays.
• Tech Savvy: Proficiency in restaurant management software and point-of-sale systems.
• Customer Focus: Customer-focused mindset with a passion for delivering memorable dining experiences.
• Food Safety: Food safety certification and thorough knowledge of food and beverage regulations.
• Inventory Management: Excellent inventory management and cost control skills.
• Staff Development: Experience in staff training and development.
• Problem-Solving: Strong problem-solving and conflict resolution abilities.
• Cultural Adaptability: Adaptability to work in a fast-paced multicultural environment.
• Innovation: Innovative approach to menu development and promotional strategies.
• Financial Acumen: Proficiency in financial management and budget analysis.

No remote work

Full-time

Job Title: Operations Manager

Job Summary:

• Assist the unit manager to ensure smooth operations of all activities related to VISA Direct product.

Key Responsibilities:

• Ensure defined operational processes are followed as per agreed policies and procedures.
• Assist the unit manager with various reports and other requirements.
• Perform duties as a team lead/checker for VISA Direct related transactions.
• Review and approve transactions related to services performed under Centralized Operations.
• Monitor VISA Direct queue on Payment Engine and take timely actions.
• Perform daily EOD reconciliation of VISA Direct transactions.
• Address customer queries via email or other mediums.
• Handle RPA BOT related activities and monitor relevant reports.
• Manage offshore activities related to payments.
• Review transactions against day end report ensuring accuracy and genuineness.
• Report significant exceptions/deviations to department/ division management.
• Ensure proper storage of department records and archival is done on time.
• Verify and approve reconciliation of transactions/accounts.
• Undertake training programs to improve knowledge/enhance role performance.
• Assist team leader to maintain proper time standards/team spirit/service standards.
• Ensure compliance to ADIB policies/procedures/guidelines/standards/maintaining high standard of operational controls.
• Work with Department Head for work related automation process involving other departments/teams.
• Involve in department tasks related to monthly/periodically RCSA-GRC exercises/minimizing risk factor/daily work effective controls.
• Involve in department periodically BCM (BIA-BCP-Call testing) tasks completion.
• Undertake additional assignments/projects entrusted by line management.
• Handling of customer disputes and inquiries.

Required Skills and Qualifications:

• A thorough understanding of bank's policies/product knowledge.
• Good understanding of technological issues/sound analytical ability/PC skills.
• Effective communication skills in English/preferably in Arabic.
• Ability to work independently with minimal supervision.
• Knowledge of payments process/relevant systems.

Benefits:

Competitive salary package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Others:

Professional certification/training opportunities.

Flexible working hours.

Relocation assistance available.

The role of Head of Back Office Operations is pivotal in ensuring the smooth operation of an organization's back-end functions.

This includes overseeing financial transactions, client reporting, and operational controls to ensure compliance and mitigate risks.

Responsibilities:

• Lead and optimize processes for invoicing settlements financial reconciliations and client reporting across multiple business units.
• Implement rigorous financial and operational controls to ensure compliance and mitigate operational risks.
• Ensure the accuracy and integrity of internal information and client data through robust controls and regular audits.
• Design and refine back-office processes to boost efficiency scalability and streamline operations.
• Collaborate with finance legal compliance customer support and tech teams to enhance cross-department efficiency and resolve operational challenges.
• Lead the preparation and delivery of precise timely client statements reports and internal documentation.

Qualifications and Skills:

• At least 7 years of hands-on experience in brokerage operations.
• Proven expertise in managing back-office operations within financial services brokerage fintech or payment processing companies.
• Mastery of financial operations from settlements and invoicing to payments client onboarding/offboarding data management and regulatory reporting.
• Ability to drive impactful results by implementing process improvements lean methodologies and automation strategies.
• Experience in ensuring seamless client onboarding and offboarding processes while maintaining full regulatory compliance.

A Career at Our Organization:

• An innovative work culture that encourages creativity and teamwork.
• Opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and international work exposure.

As a member of our team, you will be part of a vibrant and dynamic work environment that values collaboration and innovation.

Senior Operations Manager

Coco Curls is a rapidly growing digital-first beauty brand focused on community sustainability and joyful self-expression. As we expand into new categories and international markets, we're building the infrastructure to support our growth.

Key Responsibilities:

• Lead all day-to-day operational functions including fulfillment logistics warehousing procurement and order management.
• Develop and implement Standard Operating Procedures (SOPs), systems and workflows that support our growth across multiple regions and product categories.
• Oversee last-mile logistics and ensure timely cost-effective delivery to customers and retail partners.
• Collaborate with finance, product and supply chain teams on inventory planning, order forecasting and vendor coordination.
• Identify and solve for bottlenecks in our operational processes, champion continuous improvement.
• Ensure compliance with regulatory, tax and import/export requirements in the UAE and other target markets.
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution.
• Set and monitor Key Performance Indicators (KPIs) for operational efficiency, cost control and service level performance.
• Build strong relationships with external partners including warehouses, logistics providers and customs agents.
• Support new market launches with seamless operational planning and execution.
• Lead and grow a high-performing operations team with clear goals, accountability and a strong culture.

This is an exciting opportunity to build operational excellence behind a fast-growing purpose-led beauty brand.