163 Continuous Improvement Manager jobs in the United Arab Emirates

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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Chief Operations Officer

We're seeking a results-driven Chief Operations Officer to lead and oversee our day-to-day operations across procurement, sales, logistics, warehousing, and distribution. As a seasoned leader with 10+ years of progressive leadership experience in FMCG, food distribution, or supply chain management, you will be responsible for developing and implementing operational strategies to ensure reliability, cost efficiency, and quality service.

The ideal candidate will have a strong background in logistics, procurement, warehousing, and supply chain technologies. They will also possess excellent leadership, communication, and organizational skills, with the ability to drive process optimization and technology adoption for smarter, faster, and more sustainable operations.

• Lead and oversee daily operations across various departments.
• Develop and implement operational strategies to ensure efficiency and effectiveness.
• Drive process optimization and technology adoption to improve operations.
• Collaborate with executive leadership to achieve growth targets and strategic objectives.
• Mentor and lead high-performing teams across multiple divisions.

• 10+ years of progressive leadership experience in FMCG, food distribution, or supply chain management.
• Proven success in scaling operations within a dynamic and growing organization.
• Strong background in logistics, procurement, warehousing, and supply chain technologies.
• Excellent leadership, communication, and organizational skills.
• Deep knowledge of the regional business landscape.

• Be part of a visionary FMCG company aligned with UAE's growth and innovation agenda.
• Lead transformative operations at a company positioned for regional expansion.
• Competitive compensation package and long-term growth opportunities.

At (Company Name), we are committed to delivering exceptional results and making a positive impact on our customers and community. If you are an accomplished operations leader ready to make a difference, please apply by sending your CV to us. We look forward to hearing from you!

Lead a luxury hotel's operational excellence to deliver exceptional guest experiences.

• Oversee the efficient operation of the hotel, ensuring seamless delivery of services and products.
• Develop and implement strategies to enhance operational performance, driven by industry trends and best practices.
• Collaborate with senior managers to foster a high-performing team culture, emphasizing engagement, experience, and results.
• Maintain accurate records, reports, and documentation to ensure regulatory compliance and informed decision-making.

• Bachelor's degree in Hotel Administration or Business Administration, supplemented by 4-6 years of general management experience in a luxury hotel setting.
• Possess strong leadership skills, with ability to motivate and develop teams.
• Fluency in English, with Arabic as a preferred additional language.
• Demonstrated experience in F&B operations, resort operations, and multi-departmental management.

This role offers an excellent opportunity for growth and development within a dynamic organization. You will be part of a diverse team that values innovation, collaboration, and customer satisfaction.

We are committed to equal opportunities and diversity in the workplace. If you believe you would thrive in this challenging yet rewarding role, please submit your application.

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires.

Since 2012, we have created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses.

We are seeking a talented individual to join our Food Operations team as a Partner Performance Associate. In this role, you will play a key part in ensuring a seamless experience for our customers, partners, and captains.

You will drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve our food delivery journey.

• Daily Food Operations: Manage and optimize day-to-day operations to ensure smooth experiences for customers, captains, and partners while quickly addressing real-time issues.
• Performance & KPIs: Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.
• Cross-Team Collaboration: Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.
• Data & Insights: Use SQL, spreadsheets, and BI tools to analyze large datasets, build reports, and create dashboards that guide data-driven decision-making.
• Stakeholder Management: Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.

• 1+ years of experience in an Operations role (preferred).
• Bachelor's or Master's degree in Business, Engineering, or Data Analytics from a reputable institution.
• Strong skills in SQL and spreadsheets; experience with Tableau is a plus.
• Ability to thrive in fast-paced, complex operational environments with tight deadlines.
• Problem-solving mindset with strong troubleshooting abilities.
• Analytical thinker with the ability to extract actionable insights from large datasets.
• Collaborative, proactive, and eager to learn and share knowledge.

This is a fantastic opportunity to work with a talented team and make a real impact on our business. As a Partner Performance Associate, you will have the chance to:

• Contribute to the development of our food delivery platform.
• Work with cross-functional teams to drive business growth.
• Develop your skills in data analysis and problem-solving.
• Be part of a dynamic and supportive team environment.

We are seeking an experienced professional to manage customer relationships and ensure the successful adoption of our software solutions in the Middle East region. The ideal candidate will possess excellent communication skills, be organized and process-oriented, and have a proven track record of collaboration with cross-functional teams.

Key Responsibilities:

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• Drive successful adoption and retention of all Crunchtime products within your portfolio of customers
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• Assist our Implementation team and help project manage implementation projects to guide our customers outcomes
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• Become an expert on Crunchtimes platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges
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• Using a consultative approach help customers optimize product value by teaching them how to leverage new or unused features
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• Manage the ongoing customer relationship to encourage growth expansion and loyalty
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• Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customers business
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• Track and close renewal business
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• Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements
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Requirements:

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• An excellent explainer
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• You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself your customers and your team
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• You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment
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• You are focused action-oriented and always anticipating next steps: a natural project manager
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• You concentrate your efforts on the most important priorities moving quickly through issues and driving for completion
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• You know how to find the optimal balance between speed accuracy and quality in the work you deliver
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• You have a polished professional and articulate communication & presentation style but youre not a robot Your personality shines through
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• You listen well ask the right questions and know when more information is needed
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• You are honest and empathetic You see the world through the customers eyes
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• You enjoy teaching others be it a customer or a colleague
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• Successful track record collaborating cross-functionally across internal teams (Sales Support Product Engineering Marketing Finance) to solve customer problems
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• Bachelors Degree
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• 2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product especially in the Middle East region
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• Arabic and English fluency
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Benefits:

This role offers a unique opportunity to join a dynamic team and contribute to the growth and success of our company. We believe in providing our employees with the tools and resources they need to excel in their roles and achieve their career goals.

How to Apply:

If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your qualifications and experience.

We are seeking a highly skilled Operational Excellence Specialist to drive process improvement and optimization within our organization. As an Operational Excellence Specialist, you will play a critical role in ensuring that our operations are efficient, effective, and aligned with our business goals.

Your primary responsibility will be to manage the store improvement plan, focusing on delivering exceptional customer experiences at the lowest possible cost. You will develop a culture of continuous improvement and lean thinking, leading Kaizen activities and training teams to implement Lean Standard Work and SOPs.

You will work closely with Process Owners and stakeholders to identify areas for improvement and develop data-driven solutions using Kaizen PDCA and Six Sigma principles. Your ability to influence through change management and communicate effectively will be essential in driving process excellence across the organization.

• Bachelor's degree with experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel within the UAE.
• Knowledge of change management and continuous improvement methodologies.
• Experience in training and dissemination of improvement practices.

Our inclusive culture empowers employees to deliver exceptional results for our customers. If you have a disability and need workplace accommodations during the application, hiring, interview, or onboarding process, please contact your Recruiter.

This is a full-time position requiring strong organizational and analytical skills. The ideal candidate will have a proven track record of achieving results in operational excellence roles.

The Operations Manager is responsible for overseeing the daily operations of a mortgage brokerage company, ensuring efficiency, compliance, and exceptional service delivery.

This role requires a detail-oriented and strategic thinker who can manage multiple tasks, streamline processes, and lead a team to achieve operational excellence.

• Manage and supervise daily operations, ensuring all processes run smoothly and efficiently.
• Implement and maintain operational policies and procedures to enhance productivity and compliance.
• Monitor and analyze operational performance, identifying areas for improvement.

• Lead, mentor, and develop a team of operational and sales professionals, fostering a positive and collaborative work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate ongoing training and professional development opportunities for staff.

• Ensure all operations comply with industry regulations, company policies, and best practices.
• Stay updated on regulatory changes and implement necessary adjustments to maintain compliance.
• Oversee risk management strategies, identifying and mitigating potential risks.

• Work closely with the sales and quality assurance teams to ensure a seamless client experience.
• Address and resolve client issues and concerns promptly and professionally.
• Maintain strong relationships with clients, bankers, and other stakeholders.

• Prepare cases with the support of quality assurance team and review them, updating the pipeline. Complicated cases will be handled extra.
• Submit weekly/monthly reports on case statuses to management.
• Monitor property valuation cases and propose solutions if valuations are lower than expected.
• Keep track of MOU and Final Offer Letter expiry dates from banks.

• Bachelor's degree in Business Administration, Finance, or a related field (MBA preferred).
• Minimum 5 years of experience in operations management, with experience in mortgage or financial services being essential.
• Strong knowledge of mortgage industry regulations and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational software and tools.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to work in a fast-paced environment and manage multiple priorities.

This is an opportunity to join a dynamic organization asan Operations Governance Controls Manager . The role will be based in the UAE and report to the Head of Operations.

The Operations Governance ControlsManager will be responsible for overseeing the design, implementation, andongoing monitoring of operational controls and governance frameworks within themyZoi operations team. This role plays a key part in ensuring compliance withregulatory obligations, internal policies, and industry best practices relatedto service delivery and operational risk.

Key Responsibilities

• Create and implement operational policies, procedures, and controlsto support efficient operational processes, and consider various operational risks.
• Ensure alignment of operational processes with UAE Central Bankregulatory requirements for SVF, RPSCS and Consumer Protection.
• Identify, assess, and mitigate operational risks, includingconducting regular internal risk assessments and audits.
• Manage and support the Operations Team to engage with internal Riskand Compliance functions and external regulators and auditors.
• Support audit and regulatory reviews by ensuring timely and accuratedelivery of operational data and documentation.
• Track and implement regulatory changes impacting operations incollaboration with Compliance and Legal teams.
• Lead periodic reviews and updates of operational manuals, runbooks, andSLAs.
• Fulfill all internal and external Operational reporting requirements.
• Establish monitoring mechanisms to track the effectiveness ofcontrols and reporting on key performance indicators related to operationalrisk and compliance.
• Develop and implement procedures for responding to and resolvingoperational incidents, including breaches and other control failures.
• Continuously evaluate and improve the effectiveness of the controlframework based on monitoring results and emerging risks.
• Participate in team meetings and ensure implementation of agreed actionpoints.
• Engage with the Control Standards responsible person to reviewsamples, clarifications and responses.
• Implement key controls to mitigate risks and ensure timelyescalation of incidents or breaches to Head of Department.

Issue Management & Remediation

• Investigate control failures, operational issues, or breaches, andoversee root cause analysis and corrective action plans.
• Manage documentation of incidents and ensure proper closure withfollow-up validations.
• Lead awareness and training initiatives across the operations teamto embed a strong control culture.
• Provide ongoing education on governance best practices, riskawareness, and policy adherence.

Governance

• Escalate any exceptions noticed related to work and environment to SeniorManagement.
• Maintain a positive Voice of Customer.

Regulatory & Business Conduct

• Adhere to exemplary conduct and uphold the Company's Values and Code of Conduct.
• Take personal responsibility for embedding thehighest standards of ethics, including regulatory and business conduct,across the Company. This includes understanding and ensuring compliancewith, in letter and spirit, all applicable laws, regulations, guidelinesand the Code of Conduct.
• Drive achievement of the outcomesset out in the Company's Conduct Principles: Fair Outcomes for Clients;Effective Financial Markets; Financial Crime Compliance;The RightEnvironment.
• Effectively and collaboratively identify,escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Actively participate in BCP / DR and UAT.
• Contribute to assigned projects andinitiatives.
• Engage in engagement and CSR activities.
• Prepare/provide inputs for MI submission.

About Us

We are seeking a subject matter expert with experience in centralized Operationsin a Bank, Exchange House or FinTech, digital banking, or financial servicesfirm. The ideal candidate should have a Bachelor's degree inOperations, Finance, Business Administration or a related field. We require10-12 years of relevant experience and strong understanding of UAEregulatory environment, KYC/AML practices, and payment industry standards.The successful candidate should have good project management skills andprofessional certification like PMP is preferred. Excellent interpersonal andcommunication skills are required, along with exceptional attention todetail, analytical skills, and a process-improvement mindset. Ability towork with tools like Confluence, Jira and other Project tools is also required.Candidates must be able to work independently and under tight deadlines andtime pressure.

At the heart of our organization lies a commitment to continuous improvement, and as a Process Excellence Consultant, you will play a pivotal role in driving this initiative forward. Your primary responsibility will be to lead and facilitate process improvement initiatives across various functions, with the ultimate goal of enhancing performance and profitability.

Key Responsibilities:

• Develop and implement innovative solutions to improve business performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate cross-functional teams to create, implement, and govern new processes that provide visibility to milestones and performance.
• Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.
• Lead coordination with other team members to measure the impact and efficiency of new products and business processes.
• Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion.
• Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy to facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.
• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Excellent organizational and administrative skills, able to manage workload effectively.
• Ability to communicate clearly across different audiences and levels.
• Innovative, creative, and constantly seeking process optimization.
• Demonstrate impact and efficacy of initiatives.
• Perform root cause analysis and drive results.
• Capable of working effectively in a matrixed, relationship-based organization.
• Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.
• Competitive salary.
• Discretionary annual bonus.
• Medical insurance.
• 40 days annual leave (including public holidays).
• Focus on wellbeing, including talks and self-development tools.
• Global Employee Assistance Program.
• No remote work policy.
• Full-time employment.