What Jobs are available for Contract Support in the United Arab Emirates?

Overview

Location: Abu Dhabi Island And Internal Islands City

Specialism: Information Technology / Software Development / IT Support

The IT Support professional provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They ensure the smooth operation of IT systems, support end-users with troubleshooting, and maintain IT infrastructure to minimize downtime. The role involves coordinating with other IT teams to implement updates, upgrades, and security protocols. In addition to reactive support, IT Support manages user accounts, monitors system performance, and documents technical processes. Strong problem-solving skills, technical knowledge, and effective communication are essential to deliver reliable support and maintain business continuity.

Responsibilities

• Provide technical assistance to users by diagnosing and resolving hardware, software, and network issues.
• Coordinate with other IT teams to implement updates, upgrades, and security protocols.
• Manage user accounts, monitor system performance, and document technical processes.
• Maintain IT infrastructure to minimize downtime and support business continuity.

Qualifications

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft MCSA/MCITP, ITIL Foundation
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Competent in diagnosing and resolving hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems.

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Job Requisition ID: R7185

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The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

Job Requirements

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Skills

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

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Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

Requirements

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

(Data collected will be used for recruitment purpose only)

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Field Support Engineer
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**

**Job details**
**Job field / Job profile**
Customer services and support - On site technical support
**Job title**
Field Support Engineer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Step into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters.
Your mission:
As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued
ambassador of the Safran brand in the region.
Key Goals:
- Serve as the central point of contact for customer technical support and product-related inquiries.
- Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
- Enhance the technical partnership with customers by providing valuable insights and promoting loyalty.
- Champion Safran Seats' products and corporate image
Primary Responsibilities:
- Ensure the optimal performance of Seats in service:
o Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Trainings of operators' maintenance crews
- Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
- Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
- Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations
**Candidate skills & requirements**
EDUCATION AND EXPERIENCE:
- Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
- Quality oriented - strong knowledge of part145 regulations
- Understanding of maintenance/service costs
- Strong analytical and synthesis abilities
- Excellent communication skills, including remote and multi-relational communication
- Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
- Fluency in English/French and knowledge of local language
- Ability to adapt and navigate effectively in multicultural environments
- Familiarity with both the internal structure of the company and customer organizations.
- Leadership skills
- Training skills
- Ability to work under pressure
- Very Flexible, Adaptable and Pro-active
**Job location**
**Job location**
Mideast, United Arab Emirates
**City (-ies)**
Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years

**Additional Information** Four Points by Sheraton Sharjah
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Sharjah, King Faisal Street, Sharjah, United Arab Emirates, United Arab Emirates, 61387VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Overview

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

What defines you

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

Responsibilities

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

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AHS is seeking a dedicated and knowledgeable IT Support/Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our staff and ensuring that all technology systems are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT infrastructure, and implement solutions that enhance productivity within our organization. If you have a passion for technology and a commitment to excellent customer service, we want to hear from you!

Responsibilities

• Troubleshoot and resolve hardware and software issues across various platforms.
• Provide first-level support to staff in person, via phone, and through remote access.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with setup and maintenance of network infrastructure, including routers, switches, and firewalls.
• Monitor system performance and ensure all systems are up-to-date with necessary updates and patches.
• Document all technical issues and resolutions in a helpdesk tracking system.
• Participate in IT projects, including system upgrades and installations.
• Train employees on proper software usage and computer best practices.
• Ensure data security and develop backup and recovery plans.
• Stay informed about the latest technology trends and advancements.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Proven experience in IT support or technical support roles (3-5 years).
• Strong knowledge of operating systems (Windows, macOS, Linux) and common productivity software.
• Familiarity with networking concepts and basic network hardware.
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills for effective interaction with team members and staff.
• Experience with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

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Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

Overview

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads;
• Follow up and track our payments from our partner banks;
• Listen to customers’ questions and concerns and provide accurate answers/responses;
• Record details of Non-Dubizzle customer contacts and actions taken;
• Handle telesales for our VAS products & services.

Qualifications

• A minimum of secondary education
• Automotive / banking /sales support experience in the UAE
• Familiarity with the automotive industry
• Past experience using CRM software
• Detail oriented
• Strong Automotive market knowledge
• Strong customer service attitude, work ethic, and a drive for success
• Excellent verbal communication skills in English and Arabic
• Must possess excellent data entry skills
• Maintain a positive work atmosphere with a culture of respect for others
• Self-discipline
• Professional demeanour and telephone etiquette
• Ability to multitask, prioritise, and manage time effectively
• Ambitious, positive and committed attitude

Benefits

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#UAEdubizzle

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Black & White Engineering is a multi-award-winning engineering consultancy, with over 900 employees in teams based in our UK, European, Middle East and Asia Pacific offices. We have been providing a wide range of engineering consultancy services since 2007.

Due to the continued growth of our business, we have an exciting opportunity for an enthusiastic and highly motivated technical support engineer to join our team at our Dubai office. Assisting with the smooth running of the IT infrastructure, the successful candidate will be part of a robust team that provide support across the business ensuring hardware and software issues are resolved promptly and effectively.

The successful candidate will have a wealth of experience in EUC support, Enterprise IT Infrastructure implementation and support both on Cloud and on premise. They will have a thorough understanding of IT Security best practices. Excellent communication skills both face to face and over the phone and have worked in a similar position supporting end users and troubleshooting.

Role Requirements

The successful candidate would have technical skills in the following areas:

• Understanding of and experience with Incident/Request/Problem ITIL principles
• End user compute support across all locations
• Microsoft Windows Desktop, Server OS and Virtual environment administration
• Knowledge of Server based hardware (e.g., Dell, HP)
• Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, M365 product suite with a particular focus on Exchange online, SharePoint and M365 Copilot administration
• Can display a strong understanding of Microsoft Defender suite for Endpoints (Intune), AIP, DLP and Cloud security
• Experience in the implementation and management of Networks, Wi‑Fi and Enterprise Firewall solutions across a wide range of vendors
• Knowledge of enterprise Backup Solutions (e.g., Veeam, Azure Backup)
• Implement and maintain Cloud and on‑prem storage solutions
• Experience with monitoring solutions utilizing traffic analyzer, NetFlow collectors, and capacity management tools.

Role Responsibilities

• To provide support to users in resolving IT application‑related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• To provide timely communication to users on the status of their service requests and incidents.
• Prioritise and schedule assigned support activities and tasks
• To apply appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application‑related incidents
• Provide first line support for business applications and support of associated business software
• Liaise with 3rd Party Suppliers of solutions in support of IT application‑related incidents and ensure problems are resolved in a timely and professional manner
• Design, test and modify management reports using existing tools
• To support the development of applications under the supervision of the Group IT Manager
• Maintain IT application support technical documentation
• Police IT Policies and Procedures to ensure compliance with ISO 27001.
• Monitoring of Hardware and Software inventory and ensuring that only approved/licenced devices and software’s are used
• Carry out ad hoc duties as required by the Group IT Manager

Getting Results and Working Together

The post holder will be expected to operate in line with our workplace values:

ACCOUNTABILITY > Everyone is accountable.

INTEGRITY > We are straight talking, respectful and fair.

SIMPLICITY > Both in our approach and solutions.

SUPPORTIVE > We are approachable, inclusive and recognise success.

QUALITY > We strive to get it right first time, every time.

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