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Design, Execute & Evaluate Training Programs

Course: Design, Execute & Evaluate Training Programs

Provide participants with essential knowledge about training, and improve their managerial and behavioral skills to enable them in using professional methods to increase the effectiveness of training activities management

Training divisions' managers, section chiefs and specialists in training divisions, and candidates to fill up those positions

• Training management role in identifying work problems


• Planning the training activities


• Identifying training needs


• The Required activities to execute and manage training programs


• Following up and evaluating the training programs


• Following up and evaluating the trainees


• Calculating training cost elements, and measuring their cost effectiveness

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At European Quality Training and Management Consultancy, we provide high-quality training and consultancy services to develop future leaders. With a team of skilled experts, we tailor programs to meet the needs of public and private sectors, grounded in quality, ethics, and social responsibility. Our client-focused approach ensures professionalism and sustainable outcomes.

European Quality Training and Management Consultancy FZE

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

1. Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.

2. Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.

3. Proven track record of achieving training objectives and delivering high-quality learning programs.

4. Strong facilitation, presentation, and public speaking skills.

5. Excellent communication and active listening abilities.

6. Ability to design, develop, and implement effective training programs.

7. Proficiency in English (knowledge of an additional European language is preferred).

8. Aptitude for statistical analysis, including experience with statistical software.

9. Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.

Alrais Holding is a diversified conglomerate based here in Dubai UAE, specializing in multiple sectors such as hospitality. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

ABOUT THE ROLE:

We are seeking a proactive and detail-oriented Learning & Development Trainer to join our Human Resources team. In this role, you will assist in the design, implementation, and evaluation of training programs aimed at enhancing hospitality employees' skills, knowledge, and capabilities. Your contributions will be pivotal in ensuring that our training initiatives align with organizational goals and foster ongoing employee development.

KEY RESPONSIBILITIES:

• Conduct Training Needs Assessments: Identify training and development needs across the organization through job analysis, performance reviews, and consultations with managers.
• Program Design and Development: Assist in creating engaging and effective training programs and materials, including e-learning modules, workshops, and seminars.
• Facilitate Training Sessions: Deliver training sessions using various instructional techniques to enhance employee skills and knowledge.
• Evaluate Training Effectiveness: Assess the impact of training programs through feedback surveys, performance metrics, and follow-up evaluations.
• Coordinate Training Logistics: Manage the scheduling, venue arrangements, and communication for training sessions to ensure smooth execution.
• Administer Learning Management System (LMS): Oversee the LMS to track training activities, maintain records, and ensure accessibility of training materials.
• Support Employee Development Initiatives: Assist in implementing mentorship, coaching, and career development programs to support employee growth.
• Ensure Compliance Training: Coordinate and monitor mandatory compliance training to ensure adherence to legal and organizational standards.
• Documentation and Reporting: Maintain accurate records of training activities and prepare regular reports on training outcomes and metrics.
• Promote a Learning Culture: Encourage continuous learning and development across the organization by advocating for training opportunities and resources.

REQUIREMENTS:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• With at least 5 years of experience in training and development in the hospitality industry.
• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
• Excellent communication and presentation skills.
• Strong organizational and project management skills.
• Analytical skills and attention to detail.

If you're passionate about fostering employee development and eager to contribute to a dynamic learning environment, we'd love to hear from you. Apply today to be part of our team!

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

11. Administer and Assist the DOHR in Performance management appraisal process and 360 feedback.

12. Participate in engagement activities.

13. Assisting with TA activities for interns and other roles.

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery, and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmark to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
• Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.
• Deploying a wide variety of innovative training methods specific to the retail domain.
• Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.
• Monitoring and evaluating training program effectiveness, success, and ROI periodically and reporting.
• Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).
• Ensuring that the costs of planned programs are within defined budgets.
• Providing a platform for ongoing development.
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
• Maintaining a keen understanding of training trends, developments, and best practices.
• Building and maintaining smart processes and systems to retain and spread knowledge.
• Conducting key trainings independently.
• Working on critical HR areas related to employee engagement, region development, and communication.
• Traveling to regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

• Post Graduate in Business Administration / HR / Education / Psychology.
• Strong educational background/studied in reputed institutes.
• Proven working experience of at least 8-10 years as a Training/Learning & Development manager in retail, aviation, hospitality, or service sectors.
• Ideally has an understanding of retail, luxury, and high-end luxury market from a multi-national perspective.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
• Well versed in LMS tools.
• Articulate communicator, well-groomed, and ability to bring about change and influence all levels. Strong English language skills.
• Result-oriented with focus on time, quality, and balanced approach.
• Strong ethical values and integrity.
• Excellent team management skills, ability to develop cohesive performing teams.

Posted On 04 Jun, 2024

Type Permanent

Job Category Learning & Development

JOB PURPOSE

Develop & Deliver Training Programs:

• Design and develop training program that aligns with Business goals.
• Ensure training content is current, accurate, and compliant with industry standards and regulations.
• Conduct training sessions for new hires and existing employees on various banking processes.
• Utilize a variety of instructional methods such as lectures and interactive sessions.
• Provide individualized coaching and mentoring to enhance learning outcomes.

KEY ACCOUNTABILITIES

Evaluate Training Effectiveness:

• Monitor training effectiveness, adjusting training strategies based on feedback.
• Measure training outcomes through assessments, performance metrics, and feedback.
• Continuously improve training programs based on evaluation results and best practices.
• Measure and demonstrate the return on investment (ROI) of training initiatives.

Collaborate with Stakeholders:

• Collaborate with subject matter experts to ensure training content is relevant and accurate.
• Maintain open communication with trainees, providing support and addressing their questions.

Ensure Compliance and Regulatory Adherence:

• Integrate regulatory requirements and compliance standards into training programs.
• Stay updated on changes in banking regulations and adjust training materials accordingly.
• Conduct assessments to ensure compliance and address any knowledge gaps.

KEY SKILLS:

MIS Reporting and Data Analysis:

• Develop and generate MIS reports to track L&D KPIs.
• Analyze MIS reports to identify trends, potential issues, and opportunities for improvement.
• Highly organized with strong attention to detail.
• Excellent presentation, communication, and interpersonal skills.
• Proficiency in MIS tools and software, such as Excel and banking-specific reporting systems.
• Fluency in Arabic and English, with excellent written and verbal communication skills in both languages.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field. Relevant certifications (e.g., Certified Banking Trainer) are a plus.
• Minimum of 3-5 years of experience in the banking industry.

Language Skills:

• Strong in both oral and written: Arabic & English.