297 Corrective Actions jobs in the United Arab Emirates

About the job

We are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.

Key Responsibilities

• Map and analyze customer interactions across multiple touchpoints.
• Identify friction points and operational inefficiencies in the customer journey.
• Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.
• Optimize processes with the customer at the center of all initiatives.

Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service & exceelence goals into process design.

• Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.
• Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.
• Ensure all process changes align with established customer experience standards.
• Maintain and update SOPs for all relevant customer-facing functions.
• Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.

Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.

Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.

Qualifications & Experience

Education

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.

Certifications

• Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.
• Knowledge and experience of BPMN tools like aries, bizagi.

Experience

• 7 years in process improvement, operational excellence, or customer experience roles.
• Experience in insurance ,real estate , or service-based industries is highly desirable.

Job Type: Full-time

Pay: AED8, AED10,000.00 per month

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

As a key member of our organization, you will play a vital role in strengthening our internal control framework and driving continuous improvement across processes.

• Design and implement effective internal controls to mitigate risks and ensure process integrity.
• Conduct regular assessments and reviews of internal controls, identifying areas for improvement and developing action plans.
• Collaborate with business stakeholders to remediate control deficiencies and enhance compliance.
• Lead the development and rollout of policies and procedures to optimize efficiency and compliance.

• Partner with internal and external auditors to address audit findings and ensure prompt implementation of corrective actions.

• Develop and deliver training programs to build understanding of internal control practices across the organization.
• Promote a culture of compliance and risk awareness among employees.

• Support the implementation of Health, Safety, and Environment (HSE) policies and promote a safe working environment.
• Engage with employees and contractors to raise safety awareness and promote a culture of responsibility.

• Model compliance with company regulations, including Code of Business Conduct, Anti-Bribery, and Conflict of Interest policies.

To be successful in this role, you will require 5 years of experience in a similar position within a multinational environment. Professional certifications in internal audit, compliance, or risk management are highly desirable. You will possess excellent communication and collaboration skills, as well as a strong problem-solving mindset and drive for continuous improvement.

You will have the opportunity to work in a collaborative and dynamic team, making a meaningful impact on business processes and culture. We offer career development and growth opportunities, enabling you to reach your full potential.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

• Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

• A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.
• A passion for commercial success and understanding what makes customers tick.
• No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.

High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.

Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career at DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

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Drive business process transformation by optimizing operations and improving efficiency.

This involves identifying areas for improvement, creating data-driven solutions, and implementing changes that set new productivity standards.

You will work closely with senior managers and the team to support daily operations in a dynamic environment.

You will gain hands-on experience, develop valuable skills, and be part of a team that plays a key role in shipping.

• Implement robust process controls and lead problem-solving initiatives.
• Ensure adherence to quality standards.
• Monitor and improve First Time Quality (FTQ) and Cost of Non-Conformance (CONC).
• Collaborate with teams to drive root cause analysis and corrective actions.

• Bachelor's degree in Engineering (Quality, Mechanical, Electrical, Industrial or related).
• 35 years of experience in quality or process engineering in manufacturing.

• Strong knowledge of quality tools: QLPA, 8D, FMEA, SPC control plans, ISO 9001.
• Experience with EQMS document control and QRQC methodology.
• Familiarity with plastic injection molding and/or electrical component manufacturing.
• Proficiency in data analysis tools (Excel, Minitab, Power BI).

Job Summary

The ideal candidate will create and maintain an efficient system to support business needs. They should be comfortable multitasking and working cross-functionally.

Key Responsibilities:

• Establish business standards for accuracy, productivity, and reliability.
• Manage daily business functions.
• Prepare annual performance reviews and reevaluate processes.
• Ensure regulatory compliance and legal rules are followed.
• Coordinate with multiple groups within the organization.

Requirements:

• 7+ years of experience in a similar role.
• Proficiency with Microsoft Office.
• Strong organizational and communication skills.
• Ability to multitask effectively.
• Comfortable collaborating with various teams.

Industry Focus:

• Engineering Services.
• Equipment Rental Services.
• Oil and Gas.

In this role, you will leverage Oracle Primavera Unifier to enhance business processes and identify areas for improvement. Collaborate with clients to understand their needs and develop tailored solutions.

The ideal candidate will possess exceptional analytical skills, strong communication abilities, and the capacity to work independently. Key responsibilities include:

• Designing and configuring Oracle Primavera Unifier to meet client requirements
• Collaborating with project managers, developers, and team members
• Conducting user acceptance testing
• Providing training and support

To succeed in this position, you should have a solid understanding of Oracle Primavera Unifier features and capabilities. Stay up-to-date on the latest developments and best practices in project management.

This role requires a unique blend of technical expertise and business acumen. The successful candidate will possess:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A deep understanding of Oracle Primavera Unifier functionality and capabilities
• Experience working with project management software and tools

We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off. Our team is dedicated to providing a supportive and collaborative work environment that fosters growth and development.

Oracle Primavera Unifier is a leading project management solution used by organizations worldwide. In this role, you will be part of a dynamic team that drives innovation and excellence in project management.