196 Crm jobs in the United Arab Emirates

Job Summary:

As a CRM Specialist you will be responsible for managing customer relationships enhancing client satisfaction and improving overall customer experience. You will handle SPAs and contracts inquiries resolve issues and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions analyze customer data and deliver personalized communication.

Key Responsibilities:

1. Client Relationship Management

• Build and maintain relationships with potential buyers sellers renters and investors.
• Act as a point of contact for clients addressing their queries concerns and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on a timely manner.

2. Database Management

• Maintain and update a comprehensive database of customers prospects and leads.
• Ensure accurate entry of client information transaction history and preferences into the CRM system.
• Segment clients into groups based on needs preferences or status to tailor communication.

3. Client Onboarding & Support

• Responsible for the SPAs and contracts.
• Assist in the onboarding process for new clients ensuring they understand the services offered and the companys processes.
• Provide post-sale support helping customers with their queries regarding property details documentation and transactions.

4. Lead Generation and Conversion

• Generate new leads through various channels (online platforms referrals etc.).
• Qualify and nurture leads by maintaining consistent contact through calls emails or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.

5. Collaboration with Other Departments

• Collaborate with sales marketing and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.

Must have Skills : Microsoft Dynamics CRM Techno Functional Consultant

Good To Have Skills :

Job Description :

Techno Functional role with expertise in both product Technical expertise and Functional working 6-8 yrs of relevant experience and Bachelor's degree in Computer or Information Science or equivalent experience plus professional certificates.

Experienced IT Professional performing as independent contributor that participates in functions such as design, development, and implementation of application systems.

Must have experience in Ms Dynamics sales module and service module.

Responsible for building customizations and workflows, handling any post-implementation issues, service requests, and providing ongoing support for the Dynamics CRM platform.

Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.

Implement solutions and recommend improvements.

Understand practice and guide the team on Best Practices and Dynamics CRM Coding Standards.

Candidate should have experience in designing the solution in any of the 2 DCRM Apps: Sales, Service, Marketing, or Contact Centre.

Work with PO/Business Analyst to groom and refine the Dynamics CRM product backlog.

Translate business requirements into technology solutions on Dynamics CRM suite of products that includes Design & Architect on:

1. Data Model
2. Sharing & Visibility
3. Security
4. Using Out-of-Box (OOB) features Vs. Custom Development Vs. 3rd Party products
5. Integration with Backend / 3rd Party Products & Systems
6. Single Sign-On (SSO)
7. Handling Large Data Volume (LDV)

Provide technical guidance during the development of the solution to the development team. Hands-on Knowledge and Experience in Power Platform Environments, Power Platform License, other 3rd party Data Sources (non CDS), Connectors, DLP Policies, Power Platform Core Framework, Reusable components, Security Roles, etc.

Hands-on experience in developing Power Automate to support Backend jobs, bulk updates to Dataverse, connection to SharePoint, O365, etc.

Good to have working experience on Canvas and Model-Driven app.

Strong Knowledge about Microsoft Azure, Office 365 (Azure AD Groups, SharePoint, OneDrive, etc.), AWS will be a plus. Along with authentication protocols like OAuth, Client Credential Flow, App Registration in Azure, etc. will be an added advantage to adapt to the environment.

Great understanding of governance and architect experience, deep understanding of the Power Platform Limits, Pros & Cons, known Issues, delegation, nested galleries, performance issues, and should have developed commanding knowledge to come up with a workaround. DCRM Certifications.

Dynamics 365 Customization and Configuration, Dynamic 365 Customer Insight, Dynamics Basic Fundamentals, Power Platform Developer Associate, Experience working in Agile and Story writing use cases writing, etc.

Required experience and defined responsibilities:

Experienced with Agile methodology of project development while analyzing requirements, defining/writing user stories, prioritizing backlog, etc.

Writing individual stories that are very clear and concise and are easy to understand and implement by the development team.

Analyzing a broadly defined area and using functional decomposition to define high-level epics and stories to create a well-organized value-driven framework to provide the required business value in the Product Backlog.

Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.

Responsible to coordinate with product owner/manager to gather, analyze, document, and validate the requirements for the development teams at multiple locations.

The business analyst serves as the principal conduit for managing system requirements between the business and the software development team throughout the duration of a project.

He/she should be able to add value to business and the process and should not be just an intermediary between the development team and the business users and other stakeholders.

Overall knowledge of Sales, Service, and Marketing cloud is required with Microsoft Dynamics Admin capabilities.

The preferred candidate should possess the following:

Minimum of 6 years of experience.

Excellent verbal and written communication skills.

A team player who works well with technical and business stakeholders across various time zones.

Ensure full business engagement with the technical team throughout the Agile development process.

Remote Work :

No

Employment Type :

Full-time

Date: 15 Aug 2025

Location:

Dubai, AE

Job ID: 6852

School: Regional Office (Middle East)

Location: Dubai, UAE

Nord Anglia Education – the world's leading private schools organisation – is recruiting a Regional Admissions & CRM Marketing Manager for the Middle East.

Dubai is our regional headquarters where colleagues across Finance, IT, HR, Marketing, Admissions & Communications (MAC), and Operations drive the success of our 8+ schools in 4+ countries.

If you are passionate about customer experience, have proven CRM expertise, and thrive in a collaborative, fast-paced environment, this could be your next exciting career step.

In this role, you will be the go-to regional expert for Salesforce CRM, driving user adoption, integrating marketing automation, and aligning our admissions processes with the Nord Anglia Family Experience Journey to deliver an exceptional customer experience across all schools.

• Serve as the regional Salesforce CRM expert, supporting schools with training, onboarding, and user adoption.
• Lead the Salesforce rollout plan for new and existing schools in the Middle East.
• Integrate CRM with marketing automation tools to deliver personalised, targeted, and timely campaigns.
• Maintain data integrity and deliver actionable insights through dashboards, analytics, and performance reporting.
• Partner with marketing teams to enhance lead nurturing, engagement, and conversion.
• Train admissions and marketing colleagues to leverage CRM capabilities, driving performance across the Family Experience Journey.
• Support admissions teams to improve conversion rates, team efficiency, and campaign ROI.

• 4+ years' experience in sales or customer-focused roles.
• 3+ years' hands-on Salesforce Sales Cloud (super-user) experience.
• Experience developing campaigns in Marketing Cloud or similar.
• 2+ years' experience delivering training.
• Proven track record in marketing automation and CRM best practice.
• Strong data analysis and reporting skills.
• Excellent influencing, communication, and stakeholder management skills.
• Experience in large-scale global or regional CRM projects.
• Change management experience in multi-functional systems integration roles.
• Knowledge of CRM best practice across industries.

So see the full job description for this post, click here .

Nord Anglia Education is the world's leading premium schools organisation. Our 80+ international schools educate more than 90,000 students worldwide. We are united by our purpose and ambition: to be the most forward-thinking and impactful global family of schools.

Our exclusive collaborations with UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy, and Juilliard place us at the forefront of educational innovation.

Joining Nord Anglia means becoming part of a global community, with opportunities to collaborate, develop and make an impact. We value creative thinkers who bring fresh ideas and are ready to help shape the future of learning.

Applications should be submitted online via the Nord Anglia Education Careers Page and include a CV.

Nord Anglia Education is an equal opportunities employer and committed to diversity and inclusion across our schools and offices. We welcome applications from all backgrounds and celebrate different perspectives.

We are also committed to safeguarding and promoting the welfare of children and young people. All employees are expected to share this commitment and undertake appropriate checks as part of our recruitment process.

Senior CRM Developer Wanted

We are seeking a skilled Senior CRM Developer to join our team. The ideal candidate will have extensive experience with Microsoft Dynamics 365 and be proficient in designing, developing, and implementing CRM solutions.

• The successful candidate will work closely with clients and business analysts to gather requirements and deliver high-quality CRM solutions tailored to client needs.

1. Design and develop customized configurations and extensions for Microsoft Dynamics 365 CRM.
2. Collaborate with stakeholders to understand and document CRM solution requirements.
3. Implement and customize workflows, business rules, and plugins.
4. Create and update documentation for CRM projects, including technical specifications.
5. Conduct unit testing and assist in quality assurance activities.
6. Troubleshoot issues related to CRM development and provide technical support.

• Strong experience with Microsoft Dynamics CRM on-premises solutions.
• Proven track record in designing and implementing solutions within Microsoft Dynamics 365 CRM (including Version 1612 (9.0.X.XXX) and Unified Client Interface (UCI)).
• Expertise in CRM integrations, configurations, and customizations.
• Familiarity with Microsoft Dynamics CRM web services, including SOAP/REST development.
• Knowledge of n-tier architecture and design.
• Proficiency in C# and Object-Oriented programming concepts.
• Experience with VueJS and DotNet Core.
• Skilled in MVC 5.0 development.
• Familiar with JavaScript, jQuery, CSS, Ajax, and Twitter Bootstrap.
• Understanding of SSIS and SSAS, including ETL package and SSAS project creation.
• Experience in multi-threaded, concurrent, and multi-user application development.
• Proven ability in unit testing and integration testing.
• Capability to develop .NET desktop applications.
• Experience with Microsoft SQL Server 2016, 2019, and reporting services.
• Familiarity with WCF services is an advantage.
• Understanding of Windows Workflow Foundation 4.0.
• Experience in SharePoint 2013/2016/2019 Web Part development is preferred.
• Strong team collaboration and communication skills.
• Creative problem-solver with a focus on customer satisfaction.
• Ability to manage multiple tasks and deadlines effectively.

• Paid Time Off.
• Performance Bonus.
• Training & Development.

• Seniority level: Mid-Senior level.
• Employment type: Contract.
• Job function: Information Technology.
• Industries: IT Services and IT Consulting.

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Executive CRM & Client Relations Assistant - Freelance, Remote role at Magic

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Executive CRM & Client Relations Assistant - Freelance, Remote role at Magic

Description

Department: Support & Leadership

Location: Global+

Compensation: $13.50 / hour

• Accurately tag and prioritize leads within the CRM system (preferably Pipedrive)
• Manage follow-up schedules and ensure timely client engagement
• Maintain clean, organized, and up-to-date CRM data

• Draft and send personalized emails and messages based on sales team briefs
• Foster smooth, elegant, and proactive communication with high-end clients
• Share curated inspirational visuals or materials to enhance client engagement

• Assist in preparing weekly sales reports and client follow-up reminders
• Provide insights and updates to the sales and customer success teams as needed

• Embody the luxury brand's discretion, professionalism, and emotional intelligence in all interactions
• Uphold the highest standards of client privacy and data security
  

• Proven experience in luxury client service, high-end hospitality, concierge, or related roles
• Proficiency with CRM platforms, with preference for Pipedrive and Odoo experience
• Fluent in English; bilingual French/English strongly preferred
• Demonstrated ability to work autonomously and manage multiple priorities
• Strong written and verbal communication skills with a detail-oriented approach
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical Skills: CRM management, email communication, sales reporting, basic graphic curation
• Soft Skills: Emotional intelligence, discretion, proactivity, autonomy, excellent communication, aesthetic sensitivity or background in interior design/architecture (an asset)
• Tools: Comfortable using translation tools if bilingualism is partial; adept with digital communication platforms

• You take pride in delivering impeccable, personalized service that exceeds expectations
• You thrive in roles requiring discretion and professionalism with high-profile clients
• You are self-motivated and excel at managing your time and priorities independently
• You appreciate the nuances of luxury branding and want to contribute to a prestigious company's success
• You enjoy blending creativity and organization to maintain elegant client relationships

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• Part-time, approximately 20 hours per week; flexible scheduling with the potential for growth

• $13.50 per hour
• No benefits package included
  

• Seniority level Executive

• Employment type Part-time

• Job function Other
• Industries Software Development

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• Maintain and update customer records and trading history in the CRM system.
• Ensure the accuracy and cleanliness of customer data.
• Handle client follow-ups quotations and post-sale support via the CRM platform.
• Coordinate with the sales logistics and accounts teams to ensure smooth order processing.
• Track inquiries quotations and customer feedback for reporting and improvement.
• Create and run targeted campaigns to support product promotions and announcements.
• Analyze CRM data to generate insights and reports on customer behavior and sales performance.
• Respond promptly to customer queries and maintain a high level of customer service.
• Train team members on CRM usage and ensure best practices are followed.

• Bachelors degree in Business Administration Marketing or a related field.
• Minimum 1 years of experience in a CRM or customer service role preferably in a trading or B2B company.
• Strong working knowledge of CRM systems.
• Excellent communication skills both written and verbal.
• Attention to detail and strong organizational abilities.
• Proficient in Microsoft Office (Excel Word Outlook).
• Ability to work independently and coordinate across departments.

Crm Representative

The crm representative will be responsible for managing client relationships, maintaining a database of prospects and clients, and providing top-notch customer service. A crm representative must possess excellent communication skills to effectively interact with clients.

• Act as a dedicated point of contact for buyers investors and tenants, managing client interactions using crm software to ensure accurate tracking and follow-ups.
• Maintain an organized database of prospects and clients in crm software, segmenting and categorizing clients based on their buying stage preferences and property interests.
• Ensure crm data accuracy transaction status updates and communication logs, handling spas contracts and assisting with documentation coordination.
• Guide clients through onboarding processes and company services, providing post-sale and post-rent support with documents dld registration and other formalities.
• Collaborate with the sales and marketing teams to support lead qualification and nurturing, engaging with leads via calls email and whatsapp to ensure conversion potential.

• 3-5 years of proven experience in a real estate development company in a crm or client servicing role.
• Proficiency in crm software (e.g. salesforce zoho hubspot).
• Familiarity with dld (dubai land department) regulations and document procedures is a strong plus.
• Excellent communication and interpersonal skills in english (arabic is a plus).
• Strong skills in microsoft office (excel word powerpoint).
• Currently based in the uae with a transferable visa.

• Location : UAE (Candidates must be locally available)
  
• Experience : 3 5 Years
  
• Industry : Real Estate / Property Development
  
• Type : Full-time
  
• Visa : Transferable visa required
  

• Act as a dedicated point of contact for buyers investors and tenants.
  

• Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
  

• Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
  

• Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
  

• Segment and categorize clients based on their buying stage preferences and property interests.
  

• Ensure CRM data accuracy transaction status updates and communication logs.
  

• Handle SPAs contracts and assist with documentation coordination.
  

• Guide clients through onboarding processes and company services.
  

• Provide post-sale and post-rent support with documents DLD registration and other formalities.
  

• Collaborate with the sales and marketing teams to support lead qualification and nurturing.
  

• Engage with leads via calls email and WhatsApp to ensure conversion potential.
  

• Monitor follow-up timelines and ensure timely response to all inquiries.
  

• Coordinate with Sales Marketing and Admin teams to streamline client handling.
  

• Offer customer feedback and CRM insights to improve service delivery.
  

• 3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
  

• Proficiency in CRM software (e.g. Salesforce Zoho HubSpot).
  

• Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
  

• Excellent communication and interpersonal skills in English (Arabic is a plus).
  

• Strong skills in Microsoft Office (Excel Word PowerPoint).
  

• Currently based in the UAE with a transferable visa .
  

• Real Estate Development
  

• CRM Operations / Client Relations
  

• Contract & Document Handling
  

• Experience with Dubai real estate compliance (DLD)
  

Join to apply for the CRM Manager role at Dicetek LLC

Join to apply for the CRM Manager role at Dicetek LLC

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Role Overview

The

Role Overview

The CRM Manager – Everyday Banking will be responsible for planning and executing customer engagement campaigns for Everyday Banking products (e.g., current & savings accounts, deposits, payments). This role will leverage the Dynamics 365 Marketing platform to deliver targeted, data-driven, and personalized communications aimed at increasing product usage, engagement, and customer retention.

Key Responsibilities

• Be a CRM champion - Develop and manage CRM campaigns for Everyday Banking customers, ensuring alignment with business objectives.
• Build powerful client journeys - Utilize Dynamics 365 Marketing to automate and optimize customer journeys across email, SMS, push, and in-app notifications.
• Leverage data and insights:
• Work closely with data teams to define customer segments and behavioural triggers for targeted campaigns.
• Monitor, analyse, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.
• Collaborate with product, digital, and analytics teams to ensure campaigns are data-driven and insight-led.
• Collaborate and innovate:
• Partner with UX and creative teams to develop compelling CRM content and messaging.
• Continuously explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.
• Test learn and improve - Support test-and-learn initiatives, leveraging A/B testing to optimize engagement strategies.
• Protect the business - Ensure all CRM activities comply with regulatory requirements, privacy laws, and internal governance policies.
  
  

• 5+ years of experience in CRM, lifecycle marketing, or digital marketing, preferably within banking or financial services.
• Hands-on experience with Dynamics 365 Marketing (Customer Insights – Journeys) or other marketing automation platforms.
• Strong understanding of customer segmentation, journey mapping, and campaign execution.
• Experience in omni-channel marketing (email, SMS, push, in-app, web personalization).
• Evidence of working with Marketers and agencies to generate compelling copy and content and create engaging email, SMS and Push messages
• Ability to manage multiple campaigns simultaneously while meeting deadlines.
• Strong communication and stakeholder management skills. You can influence, innovate and execute with confidence
  
  

• Knowledge of Dynamics 365 Marketing (Customer Insights – Data) or similar platforms.
• Proficiency in data analysis and reporting, with experience using dashboards and analytics tools.

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

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