What Jobs are available for Crm Analyst in the United Arab Emirates?

Overview

This organization is partnering with a leading retail organization based in the GCC, distinguished for its innovative approach and dedication to enhancing customer experiences through robust digital transformations. The organization is committed to fostering an inclusive culture and evolving its offerings to cater to the diverse preferences of its clientele across retail sectors including consumer electronics and apparel.

Salesforce CRM Business Analyst

• Drive the evaluation and enhancement of Salesforce CRM modules in alignment with the organization’s objectives.
• Work collaboratively with cross-functional teams to gather, document, and analyze business requirements.
• Conduct workshops to capture stakeholder feedback and better understand CRM needs.
• Create comprehensive functional specifications ensuring timely project delivery.
• Assist during the testing phases to confirm that enhancements meet established requirements.
• Remain abreast of the latest Salesforce capabilities to suggest potential improvements.

• Proven proficiency in Salesforce CRM functionalities.
• A minimum of 4 years of experience in a Business Analyst role.
• Experience in the retail sector is essential.
• Strong implementation experience with Salesforce is crucial for success in this role.
• Willingness to work on-site a minimum of 4 days each week.

• Attractive salary package.
• Opportunities for professional advancement and skill development.
• A diverse and inclusive working environment.
• Comprehensive health and wellness benefits.

Business Analysis

We are seeking a results-driven Business Analyst to support the analysis of CRM and SAP data, with a strong focus on sales performance, key account growth, and market intelligence.This role will work closely with cross-functional teams to identify gaps, uncover patterns, and generate actionable insights that drive sales growth and improve team effectiveness.

• CRM Analysis:
  • Evaluate team performance based on CRM data (e.g., activity tracking, conversion rates, pipeline health).
  • Identify opportunities to increase sales within strategic (big) accounts.
  • Provide insights to improve sales processes and customer engagement.
• SAP Data Analysis:
  • Analyze sales, inventory, and transaction data from SAP.
  • Detect inconsistencies, patterns, and operational inefficiencies.
  • Create dashboards or reports for relevant KPIs.
• Integrate insights from CRM and SAP data into broader market intelligence reporting.
• Monitor competitor activity and customer behavior trends using internal and external data sources.
• Provide regular reports on market gaps, growth opportunities, and emerging trends.
• Sales Strategy Support:
  • Work with sales leadership to optimize strategies for key accounts.
  • Help define KPIs and benchmarks to track ongoing performance.
  • Propose data-backed recommendations to support business growth.

• Bachelor’s degree in business, Data Science, Marketing, or a related field.
• 3+ years of experience in business analysis, preferably within sales or market intelligence roles.
• Strong experience with CRM platforms (e.g., Salesforce, HubSpot) and SAP.
• Proficient in data visualization tools (e.g., Power BI, Tableau) and Excel.
• Strong analytical mindset with a keen eye for identifying trends and insights.
• Excellent communication and presentation skills.

• Experience working in a B2B sales environment.
• Familiarity with SQL or data modeling is a plus.
• Ability to work independently and manage multiple priorities.

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor’s Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

About Keyper

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.Learn more at Keyper.

Assistant Relationship Manager (ARM) - Onboarding

• Support Relationship Managers and Sales Agents in managing investor landlord portfolios.

• Administer Salesforce data entry and handle various contract preparations.

• Assist in property management tasks including new tenancy creation, renewals, and payment recording.

• Collaborate with the finance team to ensure accurate data entry and address payment concerns.

• Support the tech team in testing operational tools and enhancing system workflows.

• Liaise with the product team to provide operational insights and support data team requirements.

• Data-driven decision-making.

• Effective communication.

• Problem-solving.

• Financial acumen.

• Bachelor’s degree in Business Administration, Real Estate, or a related field.

• Minimum of 1-2 years of experience in a customer service role.

• Experience in a support role within the property management or real estate industry.

• Proficiency in Salesforce and other CRM systems.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Detail-oriented with a strong focus on accuracy and quality.

• Proficient in Microsoft Office Suite and customer service software.

• Ability to work flexible hours, including weekends.

Company: Highway Rent a Car
Location: Dubai, UAE
Position: Customer Relationship Specialist
Employment Type: Full-time

About Us:

Highway Rent a Car has been Dubai’s leading car rental company for almost 25 years. We pride ourselves on offering high-quality vehicles and exceptional customer service. We are looking for a dedicated and experienced ( Customer Relationship Specialist ) to join our team and help us continue to grow and innovate in the industry

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring exceptional service at all stages of the rental process.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Handle client inquiries, resolve issues, and ensure a smooth and satisfactory experience for every customer.
• Coordinate with other departments to ensure timely and accurate delivery of services.
• Track and manage client feedback, working with the team to implement improvements.
• Assist in the development and execution of client retention strategies.

Qualifications:

• Previous experience in customer service or client relations, preferably in the car rental industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and effectively.
• Proficiency in English; knowledge of additional languages is a plus.
• Strong problem-solving abilities and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

Your Name *

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The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

Complaint Resolution:

  Membership Management:

Collaboration:

Facility Tours and Promotions:

Member Retention:

Effective Business Decisions Using Data Analysis

ID 257

Course: Effective Business Decisions Using Data Analysis

This interactive, applications-driven 5-day course will highlight the added value that data analytics can offer a professional as a decision support tool in management decision making. It will show the use of data analytics to support strategic initiatives; to inform on policy information; and to direct operational decision making. The course will emphasize applications of data analytics in management practice; focus on the valid interpretation of data analytics findings; and create a clearer understanding of how to integrate quantitative reasoning into management decision making. Exposure to the discipline of data analytics will ultimately promote greater confidence in the use of evidence-based information to support management decision making.

• Discussions on applications of data analytics in management
• The importance of data in data analytics
• Applying data analytical methods through worked examples
• Focusing on management interpretation of statistical evidence
• How to integrate statistical thinking into the work domain

• Explain the scope and structure of data analytics.
• Apply a cross-section of useful data analytics.
• Interpret meaningfully and critically assess statistical evidence.
• Identify relevant applications of data analytics in practice.

• Professionals in management support roles
• Analysts who typically encounter data/analytical information regularly in their work environment
• Those who seek to derive greater decision-making value from data analytics

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. The daily workshops will be highly interactive and participative. This involves regular discussion of applications as well as hands-on exposure to data analytics techniques using Microsoft Excel. Delegates are strongly encouraged to bring and analyse data from their own work domain. This adds greater relevancy to the content. Emphasis is also placed on the valid interpretation of statistical evidence in a management context.

• Day One: Setting the Statistical Scene in Management
  • Introduction; The quantitative landscape in management
  • Thinking statistically about applications in management (identifying KPIs)
  • The integrative elements of data analytics
  • Data: The raw material of data analytics (types, quality, and data preparation)
  • Exploratory data analysis using Excel (pivot tables)
  • Using summary tables and visual displays to profile sample data
• Day Two: Evidence-based Observational Decision Making
  • Numeric descriptors to profile numeric sample data
  • Central and non-central location measures
  • Quantifying dispersion in sample data
  • Examine the distribution of numeric measures (skewness and bimodal)
  • Exploring relationships between numeric descriptors
  • Breakdown analysis of numeric measures
• Day Three: Statistical Decision Making – Drawing Inferences from Sample Data
  • The foundations of statistical inference
  • Quantifying uncertainty in data – the normal probability distribution
  • The importance of sampling in inferential analysis
  • Sampling methods (random-based sampling techniques)
  • Understanding the sampling distribution concept
  • Confidence interval estimation
• Day Four: Statistical Decision Making – Drawing Inferences from Hypotheses Testing
  • The rationale of hypotheses testing
  • The hypothesis testing process and types of errors
  • Single population tests (tests for a single mean)
  • Two independent population tests of means
  • Matched pairs test scenarios
  • Comparing means across multiple populations
• Day Five: Predictive Decision Making - Statistical Modeling and Data Mining
  • Exploiting statistical relationships to build prediction-based models
  • Model building using regression analysis
  • Model building process – the rationale and evaluation of regression models
  • Data mining overview – its evolution
  • Descriptive data mining – applications in management
  • Predictive (goal-directed) data mining – management applications

Overview

Activity: Requirements definition and management

The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes.

• Determines policy on discovery, analysis and documentation of requirements.
• Defines requirements standards and quality targets for an organization in agreement with key stakeholders.
• Organizes scoping and business priority setting for strategic business changes involving business policy-makers and direction setters.

Activity: Business Analysis & Demand Management

The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.

• Takes full responsibility for business analysis within a significant segment of an organization where the advice given and decisions made will have a measurable impact on the profitability or effectiveness of the organization.
• Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organization and all stakeholders.
• Guides senior management towards accepting change brought about through process and organizational change.
• Oversees the demand management methodology.
• Partners with senior business leaders including Business Unit representatives and their teams to deeply understand strategic and tactical business objectives.
• Works with IT Leadership to create and implement business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
• Initiates improvement project/initiative based on defined requirements and business value proposition.
• Represents business needs in the identification and prioritization of IT performance improvement opportunities.

Activity: Stakeholder Relationship Management

During the design, management and implementation of business change and throughout the service lifecycle, the analysis and coordination of relationships with and between stakeholders, taking account of the services they use.

• Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
• Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money.
• Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services.
• Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined.
• Oversees monitoring of relationships including lessons learned and appropriate feedback.
• Initiates improvement in services, products and systems.
• Maintain and develop a communication plan to provide an overall structure for managing communication within ICT to ENEC users & subsidiaries to ensure clarity and transparency is addressed among users.

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor’s degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.