144 Crm Analyst jobs in the United Arab Emirates

We are seeking a highly organized and detail-oriented CRM Associate to support our sales team in providing exceptional customer service.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in CRM software such as Salesforce, HubSpot, or Zoho CRM is essential, along with strong analytical skills and the ability to interpret data and generate actionable insights.

• Responsibilities:
• CRM Administration: Utilize CRM software to manage customer data, track interactions, and monitor sales activities. Ensure accurate and up-to-date information in the CRM system, including customer profiles, contact details, and sales pipelines. Customize CRM workflows and dashboards to align with sales processes and business objectives.
• Customer Account Management: Assist in managing customer accounts, including account setup, maintenance, and updates. Monitor customer inquiries, requests, and feedback through the CRM system and ensure timely responses. Collaborate with the sales team to identify upselling and cross-selling opportunities based on customer profiles and purchase history. Provide administrative support to the sales team, including order processing, quotation preparation, and contract management.
• Data Analysis and Reporting: Extract and analyze data from the CRM system to generate insights into sales performance, customer behavior, and market trends. Create regular reports and dashboards to communicate key metrics, KPIs, and actionable recommendations to stakeholders. Identify opportunities for process improvement and CRM optimization to enhance sales efficiency and effectiveness.
• Training and Support: Provide training and support to sales team members on CRM usage, best practices, and functionalities. Serve as a CRM expert within the organization, offering guidance and assistance to users as needed. Stay updated on CRM trends, features, and updates to maximize the benefits of the system for sales operations.

• Previous experience in a similar role with CRM administration and sales support responsibilities.
• Proficiency in CRM software such as Salesforce, HubSpot, or Zoho CRM.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Bachelor's degree in business administration, marketing, or related field is a plus.

*Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply*

FOUNDERS BACKGROUND

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

ORGANIZATIONAL DESCRIPTION

OliOli creates experiences that enable creative, open-ended, curious and non-judgmental play for children aged 2-11. OliOli consists of 8 interactive galleries (each containing hands-on, open-ended, thought-provoking activities.) Embedded in the community it serves, OliOli will be a hub for issues relevant to all parents and be a rejuvenating destination for parents.

POSITION OVERVIEW

The MIS Analyst has an important responsibility to assess, analyze, research, implement and manage information systems across the organization. Please note that this position requires the analyst to work on-site at our premise in Dubai.

KEY DUTIES & RESPONSIBILITIES

AUDIT, ANALYSIS, RESEARCH & IMPLEMENTATION

1. Audit the current use of information systems in use by all departments and staff members
2. Analyze and assess organizational functions, workflow and requirements
3. Identify areas to implement changes in order of priorities, to achieve efficiencies and improved workflow
4. Research optimal solutions and present reports to stakeholders for consideration and evaluation
5. Project manage the implementation of new information systems including ERP modules for accounting, scheduling, HR, CRM and others
6. Staff training (execution and coordination) for all Information Systems and Processes

INFORMATION SYSTEMS ADMINISTRATION

1. Administration of all the various SaaS applications used by the organization including but not restricted to services for forms, bookings, marketing, security
2. Management of Visitor booking platform including creation and setup of new products in coordination with various departments, maintaining schedules, managing reporting
3. Maintenance and management of Data Analytics Reporting Dashboards
4. Website management in coordination with marketing and external service website maintenance provider
5. Liaison and point of contact with external IT hardware and security service provider

Education & Other Requirements

1. University Degree in Information Systems or Computer Programming
2. Familiarity with SaaS, ERP environments, Reporting Tools e.g., Power BI, Tableau, SQL or equivalent
3. Proven expert skills in Microsoft Office applications like Excel, PowerPoint
4. Knowledge of Python, R or equivalent scripting languages

About Washmen

Washmen is the UAE's leading app‑based laundry, dry‑cleaning, and ShoeCare platform serving thousands of doorsteps monthly across Dubai and Abu Dhabi (washmen.com). Built on user‑friendly mobile experiences, Washmen combines high‑quality garment care with seamless digital convenience.

Role Overview

As a Data Analyst , you will use your deep expertise in SQL and Python to mine insights from CRM and mobile app data. Working closely with the product, marketing, and growth teams, you'll drive key business decisions through clear, data-driven storytelling.

We're looking for someone ambitious, articulate, and comfortable operating in a fast-paced environment with remote flexibility.

Key Responsibilities:

Dive deep into CRM data to analyze user behavior, retention, LTV, segmentation, and marketing campaign performance.

Operate within a mobile-first context —analyzing app usage metrics such as DAUs, sessions, onboarding funnels, and push notification efficacy.

Craft SQL queries for data extraction and transformation—building metrics and dashboards that empower decision-making.

Leverage Python for analytics automation, data wrangling, model prototyping, and mini reporting tools.

Collaborate across teams to translate data insights into clear, actionable dashboards and visualizations.

Monitor and report on funnel conversions, cohort trends, churn causes, and growth opportunities.

Communicate findings confidently to both technical and non-technical stakeholders in a concise manner.

Stay eager to grow—taking ownership of initiatives, proposing improvements, and iterating fast in a dynamic scale-up environment.

Qualifications

Experience: 4–7 years as a Data Analyst or in a similar role, ideally in mobile app-driven or CRM-heavy businesses.

Must-have Technical Skills:

SQL (advanced): Ability to craft complex joins, window functions, aggregations, segmentation logic, and optimization.

Python (mid-level): Proficiency in pandas, data pipelines, scripting ETL tasks, and generating analytics reports.

Experience with BI/visualization tools like PowerBI or Looker.

Domain Knowledge:

CRM analytics—user journeys, messaging performance, segmented metrics, retention modeling.

Mobile app metric frameworks—understanding cohort analysis, funnel breakdowns (e.g., onboarding → order placement).

Soft Skills:

Highly ambitious, proactive, and comfortable taking ownership.

Excellent communicator—able to explain insights clearly to product, marketing, and growth teams.

Comfortable working in a remote-friendly setup with strong self-management and collaboration skills.

Nice-to-Have (Optional)Familiarity with MMP (Mobile Measurement Partner) tools such as Adjust.

Exposure to reverse ETL patterns, data governance considerations for CRM data.

Why Join Washmen?Be part of a growing, innovative modernizing traditional services in the UAE via mobile technology.

Work office or from home while joining a tight, impact-driven team.

Influence product, marketing, and growth strategy directly through your insights and data storytelling.

Join Our Team as a CRM & Application Analyst

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

The CRM & Application Analyst is responsible for managing, analyzing, and optimizing Customer Relationship Management (CRM) systems and other business applications to support Al Nabooda Automobiles' goals. The job role serves as a bridge between technical teams and business stakeholders, ensuring that applications meet business needs and function smoothly.

IT Strategy

• Make sure the CRM application and business applications operate in line with the business objectives.
• Conduct training sessions and workshops to educate business users on CRM features and functionality, ensuring effective user adoption.
• Collaboration with Application Manager, targeting implementation of the new releases or enabling new features and functions for the CRM users.
• Collaborate with Sales, Aftersales, Marketing and Customer Care teams to gather business requirements, implement software application enhancements and optimize CRM usage.
• Assist in monitoring system performance, identifying potential issues, and suggesting improvements to enhance system efficiency.
• Work closely with CRM developers and DMS team members to address technical issues and escalations when necessary.
• Stay updated on CRM platform and best practices to improve support services and user experience continually.
• Maintaining a change control system when there is a need for new or alteration of business processes in the CRM or other business applications.
• Investigate, recommend, and enable CRM and business applications' features that add value to the business operations and plan for roll out.
• Where applicable, manage programming assignments including flowcharting, coding, testing, debugging, documenting and implementing information systems.
• Organize and participate in the business meetings to understand the business requirements and enable effective system solutions to be delivered.

Operational

• Maintain and implement CRM and its integrated software applications.
• Use ServiceDesk system to capture and provide first-line support to troubleshoot and resolve system errors and bugs, collaborating with developers and IT teams when necessary.
• Ensuring all system errors and user stories get captured in the internal and vendor's ServiceDesk system. Interacting and following up with the vendor's team to fix the system issues.
• Prepare a business requirement document when there is a business case to implement new business automation or alter an existing business process.
• Conduct GAP analysis with key stakeholders when there is a need for process change.
• Support system integration efforts between CRM, DMS, and other enterprise applications.

Education/Qualification & Skills:

• Bachelor degree in computer Science, Information Technology, Computer Information Systems, Computer Science or any equivalent degree.
• Salesforce certifications such as Salesforce Administrator, Salesforce Certified Advanced Administrator, or Salesforce Platform App Builder etc.
• Knowledge of application integration, APIs, and middleware tools.
• Having programming knowledge such as JavaScript framework.
• Knowledge of scripting, automation tools, or workflows.
• Knowledge of databases and SQL Server.
• Knowledge of Project management or Agile methodology is an add-on.

Required Experience:

• Hands on experience in Salesforce support, administration, or a similar role.
• Minimum of 4 years of experience supporting CRM users in a medium or large enterprise.
• Experience with Salesforce tools like Reports & Dashboards, Workflow Rules, Process Builder, and Flow.
• Experience in understanding business processes and translating them into technical terms.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

*Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply*

FOUNDERS BACKGROUND

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

ORGANIZATIONAL DESCRIPTION

OliOli creates experiences that enable creative, open-ended, curious and non-judgmental play for children aged 2-11. OliOli consists of 8 interactive galleries (each containing hands-on, open-ended, thought-provoking activities.) Embedded in the community it serves, OliOli will be a hub for issues relevant to all parents and be a rejuvenating destination for parents.

POSITION OVERVIEW

The MIS Analyst has an important responsibility to assess, analyze, research, implement and manage information systems across the organization. Please note that this position requires the analyst to work on-site at our premise in Dubai.

KEY DUTIES & RESPONSIBILITIES

AUDIT, ANALYSIS, RESEARCH & IMPLEMENTATION

• Audit the current use of information systems in use by all departments and staff members
• Analyze and assess organizational functions, workflow and requirements
• Identify areas to implement changes in order of priorities, to achieve efficiencies and improved workflow
• Research optimal solutions and present reports to stakeholders for consideration and evaluation
• Project manage the implementation of new information systems including ERP modules for accounting, scheduling, HR, CRM and others
• Staff training (execution and coordination) for all Information Systems and Processes

INFORMATION SYSTEMS ADMINISTRATION

• Administration of all the various SaaS applications used by the organization including but not restricted to services for forms, bookings, marketing, security
• Management of Visitor booking platform including creation and setup of new products in coordination with various departments, maintaining schedules, managing reporting
• Maintenance and management of Data Analytics Reporting Dashboards
• Website management in coordination with marketing and external service website maintenance provider
• Liaison and point of contact with external IT hardware and security service provider

Education & Other Requirements

• University Degree in Information Systems or Computer Programming
• Familiarity with SaaS, ERP environments, Reporting Tools e.g., Power BI, Tableau, SQL or equivalent
• Proven expert skills in Microsoft Office applications like Excel, PowerPoint
• Knowledge of Python, R or equivalent scripting languages

About Washmen

Washmen is the UAE’s leading app‐based laundry, dry‐cleaning, and ShoeCare platform serving thousands of doorsteps monthly across Dubai and Abu Dhabi (washmen.com). Built on user‐friendly mobile experiences, Washmen combines high‐quality garment care with seamless digital convenience.

Role Overview

As a Data Analyst, you will use your deep expertise in SQL and Python to mine insights from CRM and mobile app data. Working closely with the product, marketing, and growth teams, you’ll drive key business decisions through clear, data-driven storytelling.

We're looking for someone ambitious, articulate, and comfortable operating in a fast-paced environment with remote flexibility.

Key Responsibilities:

Dive deep into CRM data to analyze user behavior, retention, LTV, segmentation, and marketing campaign performance.

Operate within a mobile-first context—analyzing app usage metrics such as DAUs, sessions, onboarding funnels, and push notification efficacy.

Craft SQL queries for data extraction and transformation—building metrics and dashboards that empower decision-making.

Leverage Python for analytics automation, data wrangling, model prototyping, and mini reporting tools.

Collaborate across teams to translate data insights into clear, actionable dashboards and visualizations.

Monitor and report on funnel conversions, cohort trends, churn causes, and growth opportunities.

Communicate findings confidently to both technical and non-technical stakeholders in a concise manner.

Stay eager to grow—taking ownership of initiatives, proposing improvements, and iterating fast in a dynamic scale-up environment.

Qualifications

Experience: 4–7 years as a Data Analyst or in a similar role, ideally in mobile app-driven or CRM-heavy businesses.

Must-have Technical Skills:

SQL (advanced): Ability to craft complex joins, window functions, aggregations, segmentation logic, and optimization.

Python (mid-level): Proficiency in pandas, data pipelines, scripting ETL tasks, and generating analytics reports.

Experience with BI/visualization tools like PowerBI or Looker.

Domain Knowledge:

CRM analytics—user journeys, messaging performance, segmented metrics, retention modeling.

Mobile app metric frameworks—understanding cohort analysis, funnel breakdowns (e.g., onboarding → order placement).

Soft Skills:

Highly ambitious, proactive, and comfortable taking ownership.

Excellent communicator—able to explain insights clearly to product, marketing, and growth teams.

Comfortable working in a remote-friendly setup with strong self-management and collaboration skills.

Nice-to-Have (Optional)Familiarity with MMP (Mobile Measurement Partner) tools such as Adjust.

Exposure to reverse ETL patterns, data governance considerations for CRM data.

Why Join Washmen?Be part of a growing, innovative modernizing traditional services in the UAE via mobile technology.

Work office or from home while joining a tight, impact-driven team.

Influence product, marketing, and growth strategy directly through your insights and data storytelling.

Join to apply for the Information Analyst - Dynamics 365 CRM Data Analyst role at Migrate

Join to apply for the Information Analyst - Dynamics 365 CRM Data Analyst role at Migrate

We are seeking a highly motivated and analytical Information Analyst - Dynamics 365 CRM Data Analyst to join our team and contribute to a key project for one of our esteemed clients. This role is crucial for leveraging data to drive actionable insights and enhance customer relationship management (CRM) strategies within the Microsoft Dynamics 365 (O365) ecosystem.

The ideal candidate will be passionate about collecting, analyzing, and interpreting CRM data, developing impactful reports and dashboards, and collaborating closely with sales, marketing, and customer service teams to optimize CRM processes and achieve critical business objectives for our client.

Key Responsibilities

As an Information Analyst - CRM Data Analyst for our client, you will:

• Data Analysis & Insights: Analyze data from Microsoft Dynamics 365 (CRM) to provide actionable insights that directly support sales, marketing, and customer service operations.
• Reporting & Dashboard Development: Develop comprehensive dashboards, reports, and Key Performance Indicators (KPIs) using Power BI and other Office 365 tools (including Excel, Power Query, and Power Automate).
• Data Quality Management: Proactively cleanse, validate, and ensure the highest level of data quality within the CRM system.
• Stakeholder Collaboration: Collaborate extensively with business stakeholders to thoroughly understand their data needs and translate them into precise technical requirements.
• CRM Optimization Support: Provide essential support to CRM administrators in optimizing data structures and improving workflow efficiencies.
• Data Integrity & Maintenance: Continuously monitor data integrity, actively working on deduplication, normalization, and enrichment tasks to enhance data accuracy.
• Documentation: Develop and maintain thorough documentation related to data models, processes, and definitions.
• Ad-Hoc Analysis: Perform ad-hoc analysis and deliver timely, data-driven recommendations to support strategic decision-making.
• Data Governance & Compliance: Contribute to data governance and compliance efforts, ensuring all data usage adheres to both company policies and regulatory standards.
• User Training & Support: Provide training and ongoing support to CRM users to foster better data utilization across the organization.
  
  

• Education: Bachelor's degree in Computer Science, Information Systems, Data Analytics, or a closely related field.
• Experience: Minimum 3+ years of experience in a similar data analysis role, with a strong focus on working with Microsoft Dynamics 365 CRM.
• Office 365 Proficiency: Strong skills and hands-on experience with core Office 365 applications, particularly:
• Excel: Advanced capabilities for data manipulation and analysis.
• Power BI: Proven ability to create insightful reports, dashboards, and visualizations.
• Power Automate: Experience in automating data-related processes.
• SharePoint: Familiarity with data storage and collaboration features.
• Data Analysis & Visualization: Proven proficiency in data analysis techniques and data visualization best practices.
• CRM Data Models: Extensive experience with CRM data models, including custom entities, fields, workflows, and integrations within Dynamics 365.
• Business Process Understanding: Solid understanding of customer journey mapping and business processes related to sales, marketing, and customer service operations.
  
  

• Microsoft Certifications: Microsoft certifications related to Dynamics 365 or Power Platform (e.g., PL-300: Microsoft Power BI Data Analyst, MB-260: Microsoft Customer Data Platform Specialist).
• Query Languages: Familiarity with SQL, DAX, and Power Query (M language).
• Agile Experience: Experience working effectively within Agile/Scrum team environments.
• Programming Languages: Knowledge of programming languages such as Python or R for advanced data analysis.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Migrate by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Business Analyst Role Summary:

• This position involves utilizing CRM technology to improve business processes and enhance organizational efficiency.

The Business Analyst will be responsible for translating business requirements into CRM solutions, leveraging workflow technology to automate processes, and interpreting data using statistical techniques. They will also configure and customize Microsoft Dynamics CRM, including workflows, forms, entities, and views, to meet the needs of the organization.

Essential skills and qualifications include experience with Microsoft Dynamic CRM, translation of business requirements into CRM solutions, automation of business processes, interpretation of data, configuration and customization of CRM systems, and management of data integrity through migration strategies, cleansing, and validation. Additionally, the ideal candidate will have expertise in developing and executing test plans, providing training and support to end-users, maintaining comprehensive documentation of CRM configurations and processes, creating reports and dashboards, and staying updated on CRM trends and Microsoft Dynamics updates.

As a valued member of our team, you will enjoy a challenging and dynamic work environment, opportunities for professional growth and development, and collaboration with experienced professionals in the field.

Seniority level: Not Applicable Employment type: Contract Job function: Research, Analyst, and Information Technology Industries: IT Services and IT Consulting

The Customer Relationship Management (CRM) Strategist will be responsible for defining and driving the CRM strategy for Consumer Banking, ensuring the successful adoption and utilization of customer relationship management platforms.

This role will work closely with marketing, product, data, and technology teams to develop personalized customer engagement initiatives, improve lifecycle management, and optimize customer retention.

• Develop and execute the CRM strategy for Consumer Banking, aligning with business goals and customer engagement objectives.
• Collaborate and innovate - Work with cross-functional teams to oversee the implementation and optimization of Dynamics 365 Marketing, ensuring integration with other systems.
• Stay updated on emerging trends in CRM, customer engagement, and marketing automation to continuously enhance strategy.

The ideal candidate will have 8+ years of experience in CRM, customer engagement, or marketing automation within a financial services or banking environment.

Strong knowledge of customer segmentation, campaign automation, and lifecycle marketing strategies is essential.

• Proven experience in customer segmentation, campaign automation, and lifecycle marketing strategies.
• Experience building omnichannel journeys with data-driven scheduling and reengagement.
• Strong understanding of data-driven marketing, analytics, and performance measurement.

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative customer engagement initiatives.

Senior Professional

Contract

Business Development and Sales

IT Services and IT Consulting