87 Crm Management jobs in the United Arab Emirates

Job Summary:

As a CRM Specialist you will be responsible for managing customer relationships enhancing client satisfaction and improving overall customer experience. You will handle SPAs and contracts inquiries resolve issues and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions analyze customer data and deliver personalized communication.

Key Responsibilities:

1. Client Relationship Management

• Build and maintain relationships with potential buyers sellers renters and investors.
• Act as a point of contact for clients addressing their queries concerns and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on a timely manner.

2. Database Management

• Maintain and update a comprehensive database of customers prospects and leads.
• Ensure accurate entry of client information transaction history and preferences into the CRM system.
• Segment clients into groups based on needs preferences or status to tailor communication.

3. Client Onboarding & Support

• Responsible for the SPAs and contracts.
• Assist in the onboarding process for new clients ensuring they understand the services offered and the companys processes.
• Provide post-sale support helping customers with their queries regarding property details documentation and transactions.

4. Lead Generation and Conversion

• Generate new leads through various channels (online platforms referrals etc.).
• Qualify and nurture leads by maintaining consistent contact through calls emails or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.

5. Collaboration with Other Departments

• Collaborate with sales marketing and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.

• Location : UAE (Candidates must be locally available)
  
• Experience : 3 5 Years
  
• Industry : Real Estate / Property Development
  
• Type : Full-time
  
• Visa : Transferable visa required
  

• Act as a dedicated point of contact for buyers investors and tenants.
  

• Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
  

• Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
  

• Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
  

• Segment and categorize clients based on their buying stage preferences and property interests.
  

• Ensure CRM data accuracy transaction status updates and communication logs.
  

• Handle SPAs contracts and assist with documentation coordination.
  

• Guide clients through onboarding processes and company services.
  

• Provide post-sale and post-rent support with documents DLD registration and other formalities.
  

• Collaborate with the sales and marketing teams to support lead qualification and nurturing.
  

• Engage with leads via calls email and WhatsApp to ensure conversion potential.
  

• Monitor follow-up timelines and ensure timely response to all inquiries.
  

• Coordinate with Sales Marketing and Admin teams to streamline client handling.
  

• Offer customer feedback and CRM insights to improve service delivery.
  

• 3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
  

• Proficiency in CRM software (e.g. Salesforce Zoho HubSpot).
  

• Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
  

• Excellent communication and interpersonal skills in English (Arabic is a plus).
  

• Strong skills in Microsoft Office (Excel Word PowerPoint).
  

• Currently based in the UAE with a transferable visa .
  

• Real Estate Development
  

• CRM Operations / Client Relations
  

• Contract & Document Handling
  

• Experience with Dubai real estate compliance (DLD)
  

JOB SUMMARY:

As a CRM Specialist, you will be responsible for managing customer relationships, enhancing client satisfaction, and improving overall customer experience. You will handle SPAs (Sales & Purchase Agreements) and contracts, inquiries, resolve issues, and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions, analyze customer data, and deliver personalized communication.

Note: Should have a Real Estate Developer background. Should have experience dealing with CRM software. Experience dealing with DLD is a plus. With at least 3-5 years' experience in the same profession. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). The candidate should be available in UAE, with transferable visa.

KEY RESPONSIBILITIES:

1. Client Relationship Management:
   • Build and maintain relationships with potential buyers, sellers, renters, and investors.
   • Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
   • Track customer interactions using CRM software to ensure all details are recorded and followed up on in a timely manner.
2. Database Management:
   • Maintain and update a comprehensive database of customers, prospects, and leads.
   • Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
   • Segment clients into groups based on needs, preferences, or status to tailor communication.
3. Client Onboarding & Support:
   • Responsible for SPAs and contracts.
   • Assist in the onboarding process for new clients, ensuring they understand the services offered and the company's processes.
   • Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
4. Lead and Conversion:
   • Generate new leads through various channels (online platforms, referrals, etc.).
   • Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
   • Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
5. Collaboration with Other Departments:
   • Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
   • Assist the marketing team by providing customer insights for campaign development and targeting.

RH- 5895

Bounty Hunter World

• Location: UAE (Candidates must be locally available)
  
• Experience: 3 5 Years
  
• Industry: Real Estate / Property Development
  
• Type: Full-time
  
• Visa: Transferable visa required
  

• Act as a dedicated point of contact for buyers investors and tenants.
  

• Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
  

• Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
  

• Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
  

• Segment and categorize clients based on their buying stage preferences and property interests.
  

• Ensure CRM data accuracy transaction status updates and communication logs.
  

• Handle SPAs contracts and assist with documentation coordination.
  

• Guide clients through onboarding processes and company services.
  

• Provide post-sale and post-rent support with documents DLD registration and other formalities.
  

• Collaborate with the sales and marketing teams to support lead qualification and nurturing.
  

• Engage with leads via calls email and WhatsApp to ensure conversion potential.
  

• Monitor follow-up timelines and ensure timely response to all inquiries.
  

• Coordinate with Sales Marketing and Admin teams to streamline client handling.
  

• Offer customer feedback and CRM insights to improve service delivery.
  

• 3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
  

• Proficiency in CRM software (e.g. Salesforce Zoho HubSpot).
  

• Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
  

• Excellent communication and interpersonal skills in English (Arabic is a plus).
  

• Strong skills in Microsoft Office (Excel Word PowerPoint).
  

• Currently based in the UAE with a transferable visa.
  

• Real Estate Development
  

• CRM Operations / Client Relations
  

• Contract & Document Handling
  

• Experience with Dubai real estate compliance (DLD)
  

JOB SUMMARY:

As a CRM Specialist, you will be responsible for managing customer relationships, enhancing client satisfaction, and improving overall customer experience. You will handle SPAs (Sales & Purchase Agreements) and contracts, inquiries, resolve issues, and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions, analyze customer data, and deliver personalized communication.

Note: Should have a Real Estate Developer background. Should have experience dealing with CRM software. Experience dealing with DLD is a plus. With at least 3-5 years’ experience in the same profession. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). The candidate should be available in UAE, with transferable visa.

KEY RESPONSIBILITIES:

• Client Relationship Management:
  • Build and maintain relationships with potential buyers, sellers, renters, and investors.
  • Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
  • Track customer interactions using CRM software to ensure all details are recorded and followed up on in a timely manner.
• Database Management:
  • Maintain and update a comprehensive database of customers, prospects, and leads.
  • Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
  • Segment clients into groups based on needs, preferences, or status to tailor communication.
• Client Onboarding & Support:
  • Responsible for SPAs and contracts.
  • Assist in the onboarding process for new clients, ensuring they understand the services offered and the company’s processes.
  • Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
• Lead and Conversion:
  • Generate new leads through various channels (online platforms, referrals, etc.).
  • Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
  • Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
• Collaboration with Other Departments:
  • Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
  • Assist the marketing team by providing customer insights for campaign development and targeting.

RH- 5895

Bounty Hunter World

Job Summary:

As a CRM Specialist you will be responsible for managing customer relationships enhancing client satisfaction and improving overall customer experience. You will handle SPAs and contracts inquiries resolve issues and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions analyze customer data and deliver personalized communication.

Key Responsibilities:

1. Client Relationship Management

• Build and maintain relationships with potential buyers sellers renters and investors.
• Act as a point of contact for clients addressing their queries concerns and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on a timely manner.

2. Database Management

• Maintain and update a comprehensive database of customers prospects and leads.
• Ensure accurate entry of client information transaction history and preferences into the CRM system.
• Segment clients into groups based on needs preferences or status to tailor communication.

3. Client Onboarding & Support

• Responsible for the SPAs and contracts.
• Assist in the onboarding process for new clients ensuring they understand the services offered and the companys processes.
• Provide post-sale support helping customers with their queries regarding property details documentation and transactions.

4. Lead Generation and Conversion

• Generate new leads through various channels (online platforms referrals etc.).
• Qualify and nurture leads by maintaining consistent contact through calls emails or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.

5. Collaboration with Other Departments

• Collaborate with sales marketing and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.

Your role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making.

You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead generation success.

Abu Dhabi Motors – More than a career

New beginnings, unrivaled opportunities, and unparalleled personal growth.

This is your moment.

Your time to shine, explore your potential, and elevate your career to a new level.

Because this is Abu Dhabi Motors, and a career here is unlike anywhere else.

Industry-leading and globally renowned, seizing one of our opportunities could transform your life.

Your profile

Your passion for vehicles and exceptional customer service skills should be complemented by your automotive experience.

We look for tenacity and commitment to help you realize your full potential.

Rewards

Enjoy the opportunity to join a leading luxury automotive brand, work with diverse teams, and benefit from ongoing training and career development.

Key Responsibilities

1. Manage Call Centre & Client Relations Teams: Oversee daily operations, ensuring high performance and alignment with CRM goals.
2. Lead Planning & Analysis: Develop lead planning documents and analyze data to improve communication initiatives.
3. Sales Funnel Management Reporting: Generate and analyze reports to monitor lead progress and identify optimization opportunities.
4. Media Channel Performance Evaluation: Assess media channels based on lead data and collaborate on improvements.
5. CRM Strategy Development: Work with the Head of Department to refine CRM strategies based on insights.
6. Annual CRM Calendar & Campaigns: Coordinate with marketing to develop and analyze CRM campaigns aligned with sales objectives.
7. CRM Materials Development: Collaborate on creating engaging CRM content for campaigns.
8. Reporting & Insights: Provide reports and insights to inform CRM performance and future strategies.

Your role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making.

You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead generation success.

Abu Dhabi Motors – More than a career

New beginnings, unrivaled opportunities, and unparalleled personal growth.

This is your moment.

Your time to shine, explore your potential, and elevate your career to a new level.

Because this is Abu Dhabi Motors, and a career here is unlike anywhere else.

Industry-leading and globally renowned, seizing one of our opportunities could transform your life.

Your profile

Your passion for vehicles and exceptional customer service skills should be complemented by your automotive experience.

We look for tenacity and commitment to help you realize your full potential.

Rewards

Enjoy the opportunity to join a leading luxury automotive brand, work with diverse teams, and benefit from ongoing training and career development.

Key Responsibilities

• Manage Call Centre & Client Relations Teams: Oversee daily operations, ensuring high performance and alignment with CRM goals.
• Lead Planning & Analysis: Develop lead planning documents and analyze data to improve communication initiatives.
• Sales Funnel Management Reporting: Generate and analyze reports to monitor lead progress and identify optimization opportunities.
• Media Channel Performance Evaluation: Assess media channels based on lead data and collaborate on improvements.
• CRM Strategy Development: Work with the Head of Department to refine CRM strategies based on insights.
• Annual CRM Calendar & Campaigns: Coordinate with marketing to develop and analyze CRM campaigns aligned with sales objectives.
• CRM Materials Development: Collaborate on creating engaging CRM content for campaigns.
• Reporting & Insights: Provide reports and insights to inform CRM performance and future strategies.

We're hiring: CRM Manager – Online Trading

Are you a CRM professional who excels in Excel and thrives in data-driven environments?

We're seeking a highly analytical, hands-on CRM Manager to join a fast-growing online brokerage team in Dubai's Business Bay.

Your key responsibilities will include:

1. Leading CRM strategies to maximize customer retention
2. Leveraging data to deliver actionable business insights
3. Working cross-functionally with sales and marketing teams
4. Enhancing customer experience through precision and personalization

If you possess:

• At least 2+ years of CRM experience (preferably in finance or fintech)
• A passion for trading, data, and growth
• Excellent English skills (Hindi is a plus)
• Strong Excel and CRM system skills

This is an excellent opportunity to grow with a dynamic, global company where innovation meets financial expertise.

Apply now and help shape the future of digital trading with us

• Mid-Senior level

• Full-time

• Marketing, Sales, and Customer Service

• Financial Services, Investment Management, and Investment Advice