159 Crm Manager jobs in the United Arab Emirates

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Role Overview
The

Role Overview
The CRM Manager – Everyday Banking will be responsible for planning and executing customer engagement campaigns for Everyday Banking products (e.g., current & savings accounts, deposits, payments). This role will leverage the Dynamics 365 Marketing platform to deliver targeted, data-driven, and personalized communications aimed at increasing product usage, engagement, and customer retention.
Key Responsibilities

• Be a CRM champion - Develop and manage CRM campaigns for Everyday Banking customers, ensuring alignment with business objectives.
• Build powerful client journeys - Utilize Dynamics 365 Marketing to automate and optimize customer journeys across email, SMS, push, and in-app notifications.
• Leverage data and insights:
• Work closely with data teams to define customer segments and behavioural triggers for targeted campaigns.
• Monitor, analyse, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.
• Collaborate with product, digital, and analytics teams to ensure campaigns are data-driven and insight-led.
• Collaborate and innovate:
• Partner with UX and creative teams to develop compelling CRM content and messaging.
• Continuously explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.
• Test learn and improve - Support test-and-learn initiatives, leveraging A/B testing to optimize engagement strategies.
• Protect the business - Ensure all CRM activities comply with regulatory requirements, privacy laws, and internal governance policies.
  

• 5+ years of experience in CRM, lifecycle marketing, or digital marketing, preferably within banking or financial services.
• Hands-on experience with Dynamics 365 Marketing (Customer Insights – Journeys) or other marketing automation platforms.
• Strong understanding of customer segmentation, journey mapping, and campaign execution.
• Experience in omni-channel marketing (email, SMS, push, in-app, web personalization).
• Evidence of working with Marketers and agencies to generate compelling copy and content and create engaging email, SMS and Push messages
• Ability to manage multiple campaigns simultaneously while meeting deadlines.
• Strong communication and stakeholder management skills. You can influence, innovate and execute with confidence
  

• Knowledge of Dynamics 365 Marketing (Customer Insights – Data) or similar platforms.
• Proficiency in data analysis and reporting, with experience using dashboards and analytics tools.

• Seniority levelNot Applicable

• Employment typeContract

• Job functionOther
• IndustriesIT Services and IT Consulting

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Your role will be pivotal in overseeing and optimizing CRM strategies, leading the management of lead planning, and providing actionable insights to inform decision-making.

You will collaborate closely with key teams, including Call Centre and Client Relations, to ensure that CRM activities are aligned with overarching business objectives and drive successful lead generation.

New beginnings, unrivaled opportunities, and unparalleled personal growth await you in this dynamic and rapidly evolving industry.

This is your chance to shine, explore your potential, and elevate your career to new heights.

Industry-leading and globally renowned, seizing one of our opportunities could transform your professional life.

Your profile

Your passion for vehicles and exceptional customer service skills should be complemented by relevant automotive experience.

We seek candidates who demonstrate tenacity and a commitment to realizing their full potential.

Rewards

Enjoy the opportunity to join a leading luxury automotive brand, work with diverse teams, and benefit from ongoing training and career development.

Key Responsibilities

1. Manage Call Centre & Client Relations Teams: Oversee daily operations, ensuring high performance and alignment with CRM goals.
2. Lead Planning & Analysis: Develop lead planning documents and analyze data to improve communication initiatives.
3. Sales Funnel Management Reporting: Generate and analyze reports to monitor lead progress and identify optimization opportunities.
4. Media Channel Performance Evaluation: Assess media channels based on lead data and collaborate on improvements.
5. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Strategy Development: Work with the Head of Department to refine CRM strategies based on insights.
6. Annual CRM Calendar & Campaigns: Coordinate with marketing to develop and analyze CRM campaigns aligned with sales objectives.
7. CRM Materials Development: Collaborate on creating engaging CRM content for campaigns.
8. Reporting & Insights: Provide reports and insights to inform CRM performance and future strategies.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few

About The Role

Responsible for driving the growth, engagement and revenue across Al Tayer Insignia brands via CRM channels and increase our customer loyalty across the groups retail portfolio of both offline & online stores within the GCC.

To be the driving force of innovation and operational excellence across the CRM MarTech stack. Responsible for business KPI's including but not limited to: YoY base growth, customer engagement, segmentation strategy, driving store engagement to increase store footfall, maintaining regional customer PII collection to relevant regulations, CRM channel contribution (orders, revenue, traffic) for online brands and the overall ownership of progressing customers through the RFM.

What You'll Be Doing

1. In partnership with the department head, develop and implement a comprehensive strategy across all CRM channels to deliver both commercial and business objectives for ATI's Omni brands that caters to both the language and nuances across the GCC customer base.
2. A strategy that drives customer engagement, retention, and revenue growth across both online and offline business units.
3. Driving customer personalization at scale as part of an overall strategy to increase channel engagement.
4. Where applicable, creating strategies specific to product categories and promoting cross sales. These category level strategies should ladder up to the overall business strategy.
5. In partnership with the department head, develop and implement a comprehensive segmentation strategy across multiple retail brands, that can be mapped out across an RFM model to set benchmarks to increase CLTV.
6. Working alongside departments such as legal & risk, ensure all brands are maintaining regional regulations in the capture and usage of PII data.
7. Oversee the improvement of various lifecycle journeys to lower the rate of customers becoming a lapsed or dormant user relative to category purchase cycles. This also includes the reactivation of customers no longer considered active.
8. Overhaul of existing brand retention programs to grow repeat frequency and overall CLTV.
9. Working in tandem with additional marketing departments, develop an acquisition strategy for a sustained base growth that outpaces churn rate.
10. Working with various IT & Data teams, ensure that key business stakeholders have easily accessible and comprehensible data around on our customer base.
11. Work closely with key stakeholders such as buying, marketing, and merchandising teams to align CRM activities with broader commercial goals.
12. Promote the value of CRM across the organization, demonstrating how data-driven insights can enhance customer experiences and drive sales. Provide actionable customer insights to commercial teams, enabling them to make informed decisions.
13. Analyze the effectiveness of CRM campaigns through KPIs such as engagement rates, open rates, click-through rates, conversion rates, and ROI. Use these insights to refine and optimize future campaigns.
14. Oversee the day-to-day operations within Salesforce Marketing Cloud, ensuring the platform is used to its full potential to deliver targeted and effective campaigns.
15. Ensure that customer data within Salesforce Marketing Cloud is accurate, secure, and utilized effectively for segmentation, targeting, and reporting.
16. Own the CRM trade budgets and costs.
17. Support the team in creating testing plans with clear business justifications for non-CRM stakeholders understanding.
18. Pro-actively join projects where CRM can deliver incremental value.
19. Articulate consumer segmentation strategy, including definitions and analysis of consumer segment behavior to non-CRM stakeholders.
20. Analyze and interpret results from CRM initiatives to drive continuous improvement of campaigns and segmentation opportunities to inform the CRM roadmap.
21. Develop automated weekly, monthly and quarterly reporting on performance and present coherently to various stakeholders what the results mean and what actionable steps are next.
22. Ensure all templates follow best practice with the goal of achieving personalisation.

People Management Roles and Responsibilities

1. Lead a team of CRM professionals, providing mentorship, guidance, and support to help them grow their skills and advance their careers.
2. Ensure the team is up to date with the latest trends in CRM and Salesforce Marketing Cloud, providing opportunities for continuous learning and development.
3. As the senior leader within a team of eight (8), you are to set the standard and have a "coach" mentality across all team members to strive towards.
4. Foster a "test & learn" mentality.
5. Working with your direct line reports, you will set regular development reviews and performance appraisals in line with the department heads process.
6. Target and KPI setting based on business requirements.

About You

Education/Certification and Continued Education

1. A degree in Marketing/Business Administration is preferred but not required.
2. Sales Force Marketing Cloud certification is necessary.

Years of Experience

1. 10+ years of relevant experience.

Knowledge and Skills

1. Budget management.
2. Strong commercial and trading experience, preferably across retail fashion.
3. Data monetization.
4. Project management and leadership skills.
5. Proficiency in core modules like Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder.
6. Experience with Salesforce APIs, REST/SOAP APIs, and integrations with other platforms.
7. Strong SQL skills for data manipulation within SFMC and understanding of data extensions and relational databases.
8. Knowledge of data privacy laws (e.g., GDPR, KSA PDPL) and how they apply to email marketing and customer data management within SFMC.
9. Proficiency in reporting on campaign performance using SFMC's analytics tools and custom reporting.

Languages

1. English is a must; Arabic would be preferred but not required.

Additional Requirements

1. Proven experience leading a CRM or marketing automation team, including mentoring junior team members and managing cross-functional teams.
2. Ability to work closely with internal stakeholders (e.g., marketing, sales, IT) to align CRM strategies with broader business goals.
3. Experience in managing relationships with third-party vendors, consultants, and Salesforce partners.

Key Responsibilities:

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1. Develop and execute CRM strategies to drive customer retention
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2. Extract actionable insights from data to inform business decisions
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3. Collaborate cross-functionally with sales and marketing teams to enhance customer experience
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4. Implement personalization and precision in customer interactions
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Requirements:

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• At least 2+ years of CRM experience in finance or fintech
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• A passion for trading, data analysis, and growth
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• Excellent English skills, with Hindi as an asset
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• Strong Excel and CRM system skills
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Benefits:

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• Opportunity to grow with a dynamic, global company where innovation meets financial expertise
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• Contribute to shaping the future of digital trading
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Job Details:

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• Seniority level: Mid-Senior level
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• Employment type: Full-time
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• Job function: Marketing, Sales, and Customer Service
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• Industries: Financial Services, Investment Management, and Investment Advice
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As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

Responsible for driving the growth, engagement and revenue across Al Tayer Insignia brands via CRM channels and increase our customer loyalty across the groups retail portfolio of both offline & online stores within the GCC.

To be the driving force of innovation and operational excellence across the CRM MarTech stack. Responsible for business KPI’s including but not limited to: YoY base growth, customer engagement, segmentation strategy, driving store engagement to increase store footfall, maintaining regional customer PII collection to relevant regulations, CRM channel contribution (orders, revenue, traffic) for online brands and the overall ownership of progressing customers through the RFM.

What You’ll Be Doing

• In partnership with the department head, develop and implement a comprehensive strategy across all CRM channels to deliver both commercial and business objectives for ATI’s Omni brands that caters to both the language and nuances across the GCC customer base.
• A strategy that drives customer engagement, retention, and revenue growth across both online and offline business units.
• Driving customer personalization at scale as part of an overall strategy to increase channel engagement.
• Where applicable, creating strategies specific to product categories and promoting cross sales. These category level strategies should ladder up to the overall business strategy.
• In partnership with the department head, develop and implement a comprehensive segmentation strategy across multiple retail brands, that can be mapped out across an RFM model to set benchmarks to increase CLTV.
• Working alongside departments such as legal & risk, ensure all brands are maintaining regional regulations in the capture and usage of PII data.
• Oversee the improvement of various lifecycle journeys to lower the rate of customers becoming a lapsed or dormant user relative to category purchase cycles. This also includes the reactivation of customers no longer considered active.
• Overhaul of existing brand retention programs to grow repeat frequency and overall CLTV.
• Working in tandem with additional marketing departments, develop an acquisition strategy for a sustained base growth that outpaces churn rate.
• Working with various IT & Data teams, ensure that key business stakeholders have easily accessible and comprehensible data around on our customer base.
• Work closely with key stakeholders such as buying, marketing, and merchandising teams to align CRM activities with broader commercial goals.
• Promote the value of CRM across the organization, demonstrating how data-driven insights can enhance customer experiences and drive sales. Provide actionable customer insights to commercial teams, enabling them to make informed decisions.
• Analyze the effectiveness of CRM campaigns through KPIs such as engagement rates, open rates, click-through rates, conversion rates, and ROI. Use these insights to refine and optimize future campaigns.
• Oversee the day-to-day operations within Salesforce Marketing Cloud, ensuring the platform is used to its full potential to deliver targeted and effective campaigns.
• Ensure that customer data within Salesforce Marketing Cloud is accurate, secure, and utilized effectively for segmentation, targeting, and reporting.
• Own the CRM trade budgets and costs.
• Support the team in creating testing plans with clear business justifications for non-CRM stakeholders understanding.
• Pro-actively join projects where CRM can deliver incremental value.
• Articulate consumer segmentation strategy, including definitions and analysis of consumer segment behavior to non-CRM stakeholders.
• Analyze and interpret results from CRM initiatives to drive continuous improvement of campaigns and segmentation opportunities to inform the CRM roadmap.
• Develop automated weekly, monthly and quarterly reporting on performance and present coherently to various stakeholders what the results mean and what actionable steps are next.
• Ensure all templates follow best practice with the goal of achieving personalisation.

People Management Roles and Responsibilities

• Lead a team of CRM professionals, providing mentorship, guidance, and support to help them grow their skills and advance their careers.
• Ensure the team is up to date with the latest trends in CRM and Salesforce Marketing Cloud, providing opportunities for continuous learning and development.
• As the senior leader within a team of eight (8), you are to set the standard and have a “coach” mentality across all team members to strive towards.
• Foster a “test & learn” mentality.
• Working with your direct line reports, you will set regular development reviews and performance appraisals in line with the department heads process.
• Target and KPI setting based on business requirements.

About You

Education/Certification and Continued Education

• A degree in Marketing/Business Administration is preferred but not required.
• Sales Force Marketing Cloud certification is necessary.

Years of Experience

• 10+ years of relevant experience.

Knowledge and Skills

• Budget management.
• Strong commercial and trading experience, preferably across retail fashion.
• Data monetization.
• Project management and leadership skills.
• Proficiency in core modules like Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder.
• Experience with Salesforce APIs, REST/SOAP APIs, and integrations with other platforms.
• Strong SQL skills for data manipulation within SFMC and understanding of data extensions and relational databases.
• Knowledge of data privacy laws (e.g., GDPR, KSA PDPL) and how they apply to email marketing and customer data management within SFMC.
• Proficiency in reporting on campaign performance using SFMC’s analytics tools and custom reporting.

Languages

• English is a must; Arabic would be preferred but not required.

Additional Requirements

• Proven experience leading a CRM or marketing automation team, including mentoring junior team members and managing cross-functional teams.
• Ability to work closely with internal stakeholders (e.g., marketing, sales, IT) to align CRM strategies with broader business goals.
• Experience in managing relationships with third-party vendors, consultants, and Salesforce partners.

Job Title: Customer Engagement Representative

• Manage large amounts of inbound and outbound calls in a timely manner, adhering to communication scripts when handling different topics.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell our services, enter accurate and detailed data into the system, meet key performance indicators, build sustainable relationships with customers, and keep records of all conversations in our call center database.

Strong communication and interpersonal skills.

Opportunities for career growth and development, competitive compensation package, and a dynamic work environment.

We are seeking a skilled Client Relations Coordinator to foster long-term relationships with clients, ensuring their satisfaction and needs are met.

Your key objective will be to safeguard revenue and retain clients through exceptional communication, problem-solving, and collaboration with internal teams.

• BUILD STRONG RELATIONSHIPS WITH KEY CLIENTS
• CREATE CUSTOMIZED PLANS TO ADDRESS CLIENT NEEDS
• ADVISE CLIENTS ON PROCESS IMPROVEMENTS FOR MAXIMUM PROFITABILITY
• SCHEDULE REGULAR MEETINGS TO ENSURE CLIENT SATISFACTION
• ACT AS PRIMARY POINT OF CONTACT FOR COMPLAINTS AND ESCALATE ISSUES AS APPROPRIATE
• COLLATERAL WORK WITH SALES TEAM TO UP-SELL OR CROSS-SELL SERVICES AND PRODUCTS
• ENSURE CONTRACT TERMS ARE MET BY BOTH PARTIES
• CONDUCT COMPETITOR ANALYSIS TO IDENTIFY NEW RETENTION STRATEGIES
• SET SALES AND REVENUE TARGETS AND WORK DILIGENTLY TO EXCEED THEM

• PROVEN EXPERIENCE IN CLIENT RELATIONS EXECUTIVE ROLE
• HISTORY OF MEETING AND EXCEEDING PERFORMANCE TARGETS
• BACKGROUND IN CUSTOMER SERVICE; INDUSTRY KNOWLEDGE IS A PLUS
• EXPERIENCE TRACKING RELEVANT KEY PERFORMANCE INDICATORS (KPIs)
• PROFICIENCY IN MS OFFICE AND CRM PLATFORMS SUCH AS SALESFORCE
• CUSTOMER-FOCUSED ATTITUDE
• EXCELLENT COMMUNICATION, NEGOTIATION, AND PROBLEM-SOLVING SKILLS
• ABILITY TO WORK EFFECTIVELY IN A TEAM ENVIRONMENT

We are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for visiting customers at their work sites to understand their needs and provide solutions.

• Building relationships with customers and understanding their requirements
• Providing sales support and demonstrating products
• Managing a portfolio of customers and identifying new business opportunities

• Proficiency in English, both written and verbal
• Ability to thrive in a team environment and independently
• Demonstrated ability to activate new customer relationships
• Excellent time management skills
• Persuasive and sales-driven individual

• A competitive salary and benefits package
• Ongoing training and development opportunities
• The chance to work with a dynamic and innovative company

We are a leading provider of construction industry solutions. Our team is passionate about delivering exceptional results and building strong relationships with our customers.

Job Overview:

We are seeking a skilled Customer Engagement Specialist to manage customer interactions across various sales stages. The ideal candidate will handle cold calls, lead assignment, qualification, after-sales support, and CRM updates.

This role demands excellent communication skills, a proactive attitude, and strong relationships with customers.

Main Responsibilities:

1. Cold Calling: Make outbound calls to potential customers to introduce our products/services. Identify and create new sales opportunities through targeted cold calling efforts. Maintain high product knowledge to effectively communicate benefits and features to prospects.
2. Lead Assignment and Allocation: Assign incoming leads to the appropriate sales representatives based on predefined criteria. Ensure even distribution of leads to maximize sales potential. Monitor and track lead distribution to ensure timely follow-up by the sales team.
3. Lead Qualification: Assess leads by evaluating their needs, budget, timeline, and decision-making process. Gather detailed information about potential customers to support the sales team. Conduct follow-up calls with customers after the sale to ensure satisfaction and address concerns. Provide post-sales support and assistance to enhance customer experience and retention. Collect feedback from customers to improve products/services and inform future sales strategies.
4. CRM Updation and Addition: Maintain accurate and up-to-date customer information in the CRM system. Add new leads, update existing records, and ensure data integrity within the CRM. Generate and analyze CRM reports to identify trends, track performance, and support decision-making.

Required Skills:

1. Bachelor's degree in Business, Marketing, Communications, or a related field.
2. Proven experience in a customer relations or sales role, preferably involving cold calling and lead management.
3. Strong communication and interpersonal skills.
4. Proficiency in using CRM software and Microsoft Office Suite.
5. Excellent organizational and time-management abilities.
6. Ability to work independently and as part of a team.
7. A proactive and customer-focused mindset.

Benefits:

• Full-time position
• Competitive salary and benefits package
• Opportunities for professional development and growth