What Jobs are available for Crm Manager in the United Arab Emirates?
Showing 4 Crm Manager jobs in the United Arab Emirates
CRM Manager
Posted today
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Job Description
The company is a growing organisation within the retail industry, known for its commitment to delivering exceptional customer experiences. With a strong focus on digital innovation, it offers a collaborative environment for professionals seeking to impact customer engagement strategies.
- Develop and implement CRM strategies to improve customer retention and satisfaction.
- Analyse customer data to identify trends and opportunities for targeted campaigns.
- Collaborate with the digital team to integrate CRM tools with existing platforms.
- Monitor the performance of CRM initiatives and adjust strategies for optimal results.
- Oversee email marketing campaigns, ensuring alignment with brand objectives.
- Maintain the CRM database, ensuring data accuracy and compliance with regulations.
- Provide insights and recommendations to enhance the overall customer journey.
- Work closely with cross-functional teams to align CRM efforts with broader business goals.
A successful CRM Manager should have:
- A strong background in CRM systems and customer engagement strategies.
- Experience in the retail industry, particularly in digital-focused roles.
- Proficiency in analysing customer data and deriving actionable insights.
- Knowledge of email marketing tools and campaign management.
- Excellent organisational and project management skills.
- A keen understanding of the customer lifecycle and retention strategies.
- Familiarity with CRM database management and compliance standards.
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Marketing Automation Senior Associate
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The Digital Marketing Manager develops, implements, tracks, and optimizes digital marketing campaigns across all digital channels. You should have a strong grasp of concepts regarding marketing tools, strategies, and integrated digital marketing campaigns. You should be able to lead a digital marketing campaign from conception to full execution. The Digital Marketing manager ensures that campaigns launch on time, and within budget. You will work with a variety of other teams including marketing, programmers, and vendors.
Digital Marketing Manager responsibilities are:Plan and execute all web, SEO/SEM, marketing database, email, social media, and display advertising campaigns.
Design, create, and maintain social media presence.
Measure and report on digital marketing campaign performance, and assess these against goals such as ROI and KPIs.
Optimize spend and performance based on trend insights.
Brainstorm new creative growth strategies.
Plan, execute, and measure experiments and conversion tests.
Create landing pages and optimize user experience by collaborating with internal teams
Evaluate end-to-end customer experience using analytical ability, looking across multiple channels.
Instrument conversion points and optimize user funnels
- Evaluate emergent technologies; provide thought leadership; provide perspective for adoption when appropriate.
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Customer Relationship Specialist
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Company: Highway Rent a Car
Location: Dubai, UAE
Position: Customer Relationship Specialist
Employment Type: Full-time
About Us:
Highway Rent a Car has been Dubai’s leading car rental company for almost 25 years. We pride ourselves on offering high-quality vehicles and exceptional customer service. We are looking for a dedicated and experienced ( Customer Relationship Specialist ) to join our team and help us continue to grow and innovate in the industry
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring exceptional service at all stages of the rental process.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Handle client inquiries, resolve issues, and ensure a smooth and satisfactory experience for every customer.
- Coordinate with other departments to ensure timely and accurate delivery of services.
- Track and manage client feedback, working with the team to implement improvements.
- Assist in the development and execution of client retention strategies.
Qualifications:
- Previous experience in customer service or client relations, preferably in the car rental industry.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and effectively.
- Proficiency in English; knowledge of additional languages is a plus.
- Strong problem-solving abilities and a customer-first attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
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Customer Relationship Officer
Posted 20 days ago
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The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.
KEY RESPONSIBILITIES:
Member Engagement and Support:
Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.Greet members warmly and provide personalized assistance to ensure a seamless experience.Actively promote membership upgrades, class bookings, and premium services.Complaint Resolution:
Handle member complaints and resolve issues promptly, escalating to management when necessary.Follow up to ensure issues are resolved to the member’s satisfaction.Membership Management:
Assist with member onboarding, renewals, cancellations, and account management.Maintain accurate member records in the system, ensuring data privacy and security.Collaboration:
Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.Support marketing initiatives by promoting events, offers, and programs.Facility Tours and Promotions:
Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.Proactively recommend personalized services to enhance the member experience.Member Retention:
Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention. Identify at-risk members and implement strategies to enhance their experience.Requirements Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.Excellent verbal and written communication skills.Strong interpersonal and relationship-building abilities.Conflict resolution and problem-solving skills.High emotional intelligence and empathy.Proficiency in customer relationship management (CRM) software and office tools.Background in the fitness, hospitality, or service industry is a plus.BenefitsCompetitive Salary: Based on experience and role responsibilitiesClub Access: Full access to SEVEN Wellness Club facilities and classesF&B Discount: 50% off all in-house food and beverage items at The Dose by SilvenaCareer Growth: Opportunities to grow across SEVEN’s expanding group of brandsSupportive Culture: A team-oriented environment that values initiative, professionalism, and well-beingIs this job a match or a miss?
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