61 Crm Platforms jobs in the United Arab Emirates

As a key member of our team, you will play a vital role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients.

This role requires excellent communication and interpersonal skills, with the ability to multitask and prioritize in a fast-paced environment.

You will be responsible for attending to all sales enquiries via various means of communication, preparing sales quotations, proposals and supply agreements, and planning, coordinating and scheduling contractual services according to agreement with both the operations team & the client.

• Attends to all sales enquiries via all means of communications.
• Prepare sales Quotations, sales proposals and supply agreement.
• Plans, coordinates and schedules contractual services according to agreement with both the operations team & the client.
• Monitors & documents the process of service execution.
• Engage with customers via phone, email, or in-person to address inquiries, provide information about services, and resolve complaints or issues.
• Manage service requests, schedule appointments, and coordinate with the operations team to ensure timely delivery of services.
• Investigate and resolve customer complaints promptly and professionally, aiming to achieve a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions using the company's CRM system.
• Gather feedback from customers to identify areas for improvement and relay this information to the management team.

• Bachelor degree or equivalent.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.

By working in this role, you will have the opportunity to develop your skills and gain valuable experience in a dynamic and supportive environment.

Empathy: Ability to understand and empathize with customers' concerns while maintaining a professional demeanor.

Time Management: Efficiently manage multiple tasks while prioritizing urgent matters.

We are seeking a skilled Customer Success Professional to lead and manage Enterprise customer relationships with confidence.

This role requires ensuring every detail is managed and every interaction delivers value. You will collaborate with analysts, product engineering, and business teams to help customers fully adopt our ESG data management software, achieve their goals, and grow their partnership with us.

Your key responsibilities will include:

• Defining Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
• Collaborative Leadership: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with cross-functional teams to ensure we operate in lockstep and deliver the best possible outcomes.
• Building Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threaded accounts and fostering strong executive-level connections.
• Driving Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts.
• Leading Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end with support from leadership as needed.
• Managing Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success.
• Demonstrating Impact: Highlight and share customer success stories that demonstrate the tangible value we bring to their businesses, ensuring these stories are celebrated both externally and internally.

The ideal candidate will have:

• 3 years of relevant work experience in Customer Success or Account Management teams
• A deep caring about customers and a natural ability to empathize with and advocate for them;
• A passion for the ESG industry;
• Strong communication and presentation skills in English
• The ability to independently prioritize work and autonomously manage a large workload;
• A track record of excellence; demonstrated excellence in work;
• A structured and analytical approach to any work plan;
• An entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup software development industry and/or SaaS experience (preferred)

We offer:

• A collaborative and dynamic work environment
• The opportunity to contribute to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• A flexible schedule
• A stock option plan

Our organization is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting products and services.

Key Responsibilities:

• Respond to customer calls, emails, and chats in a timely and professional manner.
• Provide accurate information about products and services, addressing customer concerns and resolving issues.
• Promote cross-selling opportunities to increase sales and enhance customer experience.
• Manage difficult customer situations effectively, escalating issues as necessary.
• Meet productivity targets and adhere to quality standards.

Qualifications:

• High School/Diploma or equivalent.
• Proficient with technology tools like Microsoft Office.
• Fluent in English.

Work Experience:

• Previous customer service experience required; sales experience an advantage.
• Strong communication skills for building relationships and selling products.
• Ability to handle long hours and work under pressure.
• Contribute to business strategies and meet KPIs.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Airlines and Aviation

Job Summary:

We are seeking a Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, enhancing their satisfaction, and improving their overall experience.

About the Role:

This is an exciting opportunity for a highly motivated and results-driven individual to manage customer interactions, analyze data, and deliver personalized communication using CRM systems.

Your Key Responsibilities:

• Client Relationship Management:
• Build and maintain relationships with potential buyers, sellers, renters, and investors.
• Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on a timely manner.
• Database Management:
• Maintain and update a comprehensive database of customers, prospects, and leads.
• Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
• Segment clients into groups based on needs, preferences, or status to tailor communication.
• Client Onboarding & Support:
• Responsible for SPAs and contracts.
• Assist in the onboarding process for new clients, ensuring they understand the services offered and our processes.
• Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
• Lead Generation and Conversion:
• Generate new leads through various channels (online platforms, referrals, etc.).
• Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
• Collaboration with Other Departments:
• Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.

We are seeking a proactive and detail-oriented Sales Coordinator to support the day-to-day operations of the sales team.

The ideal candidate will possess strong organizational skills, excellent communication abilities, and familiarity with sales systems and documentation.

• Coordinate and support the sales team in managing customer accounts and project requirements.
• Prepare and follow up on sales quotations, proposals, and commercial offers.
• Respond to client inquiries via email and phone, providing timely and accurate information.
• Maintain and update customer records, order status, and sales reports.
• Liaise with internal departments to ensure smooth order fulfilment.
• Track sales leads, opportunities, and order progress using CRM or project tracking tools.
• Assist in preparing layout drawings and basic technical documentation using CAD software.
• Coordinate the submission and retrieval of approvals and permits as required.
• Schedule meetings, prepare minutes, and follow up on action items related to sales and project discussions.

• Bachelors degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience as a Sales Coordinator, Sales Support Officer, or similar role in a technical or industrial environment.
• Basic proficiency in AutoCAD or similar CAD software is preferred.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with CRM software and ERP systems is an advantage.
• Ability to work independently and collaboratively within a fast-paced team.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries: Internet Publishing

Customer Service Professional Role Overview:

This position involves managing customer relationships , ensuring top-notch customer service and facilitating teamwork to execute campaigns effectively.

Main Responsibilities:

1. Client Engagement:
   Promote strong, professional connections with clients, addressing inquiries, resolving issues, and maintaining trust. Understand client goals and objectives, offer suitable solutions and ensure complete satisfaction.
2. Collaboration and Communication:
   Work closely with teams to guarantee campaign success. Clearly communicate client briefs and requirements to relevant groups. Coordinate project timelines, ensuring timely completion of tasks. Deliver exceptional customer experience by promptly addressing concerns and providing valuable insights.
3. Campaign Oversight:
   Monitor campaign progress and performance, keeping clients informed and involved throughout the process. Collaborate with creative teams to meet client objectives in advertising materials.
4. Documentation and Reporting:
   Maintain precise records of client interactions, agreements, and campaign details. Prepare regular reports on campaign results and client feedback.

Necessary Qualifications and Skills:

1. Bachelor's degree in Marketing, Business, Communications or a related field.
2. Proven experience in customer-facing roles, preferably within an agency environment.
3. Excellent communication skills, both written and verbal.
4. Strong organizational abilities with keen attention to detail.
5. Able to prioritize tasks effectively and multitask.
6. Proficiency in software tools for project management and communication.
7. A proactive approach to problem-solving.

Why This Opportunity:

We are seeking an individual who can help us deliver exceptional customer experiences while driving business growth through strategic partnerships.

Job Opportunity

The Sales Executive is an integral part of our expansion strategy, driving exceptional service in the consumer market.

Key Responsibilities:

• Manage key trade accounts to achieve sales targets and foster long-term client relationships
• Nurture existing client connections and identify new business prospects
• Collaborate with our marketing team to develop targeted promotions and tailored solutions
• Monitor and analyze sales performance metrics to ensure goals are met
• Gather market insights and customer feedback to inform product development and sales strategies
• Resolve client issues efficiently and maintain a high standard of customer satisfaction and loyalty

Essential Qualifications:

• A thorough understanding of sales principles, including account management, relationship building, and sales strategy
• Proficiency in CRM systems to manage client data and track sales activities effectively
• Strong organizational and time management skills to handle multiple accounts efficiently
• Excellent communication and negotiation skills to build strong client relationships and close sales successfully
• Analytical skills to interpret sales data and make informed decisions that support business growth

About Us:

We are a global well-being company delivering a diverse portfolio of leading international and home-grown brands across various sectors.

Role: Customer Relationship Officer

Location: Dubai - Nad al Hammar

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

1. Deposit account documentation: Handle inquiries related to deposit accounts. Open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, properly maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Perform other tasks as specified by Management.

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Unclear seniority

Job Opportunity

We are seeking a skilled professional to join our team as a Customer Service Officer.

1. Identify and pursue sales opportunities to grow customer relationships and increase revenue.
2. Analyze loan product applications and make recommendations for approval.
3. Process customer requests, such as account openings, cheque deliveries, and online services.
4. Migrate customers to higher-tier programs by promoting balance growth.
5. Refer eligible customers to lounge centers for Elite and Elite Gold programs.
6. Educate customers on automated channels like ATMs, call centers, and online banking.
7. Attract new customers through personal relationships and referrals.
8. Respond to call center inquiries and meet individual sales targets.
9. Promote daily retail sales team meetings and onboard customers to Online/Mobile banking applications.
10. Achieve assigned NPS targets by following customer-centric methodology.

• Strong communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Excellent problem-solving and time management skills.
• Proficiency in sales and marketing strategies.

As a valued member of our team, you will have access to ongoing training and development opportunities, allowing you to grow professionally and personally.

We offer a supportive and inclusive work environment where every individual values diversity, perspectives, ideas, and beliefs. You will have the opportunity to learn from colleagues worldwide and develop a unique position within the company.