53 Crm Software jobs in the United Arab Emirates

Job Title: Customer Relationship Officer (Telesales Executive)

Location: (Insert Company Location), UAE

Salary: AED 3000 per month

Job Type: Full-Time

Gender Preference: Female

Experience: Fresher or 1+ year in Sales/Telemarketing (preferred)

Job Summary:

We are looking for a dynamic and enthusiastic Customer Relationship Officer (Female) to join our team. The main focus of this role is telesales — making outbound calls to potential clients, securing property listings (including pocket listings), and building strong client relationships. If you're self-motivated, have good communication skills, and are eager to grow in the real estate or sales industry, we'd love to hear from you

Key Responsibilities:

• Make outbound calls to prospective property owners and clients.
• Obtain property listings for sale or rent (including pocket listings).
• Follow up with leads and maintain an updated client database.
• Build and maintain long-term relationships with clients.
• Understand client needs and suggest suitable property options.
• Achieve weekly and monthly targets related to listings and calls.
• Coordinate with the sales/leasing team as needed.

Requirements:

• Female candidates only
• Freshers are welcome; sales or telecalling experience is an advantage
• Excellent communication skills in English (Arabic or other languages is a plus)
• Confident, motivated, and goal-oriented
• Basic computer skills (MS Office, CRM usage is a plus)
• Ability to handle rejection and work under pressure

Benefits:

• Fixed monthly salary of AED 3000
• Opportunity for incentives/commission (based on performance)
• Professional growth and training opportunities
• Supportive and friendly work environment

Job Type: Full-time

Pay: AED2, AED3,000.00 per month

We are seeking a friendly and proactive Hindi-speaking Customer Relations Officer to build and maintain strong relationships with our Hindi-speaking clientele. The ideal candidate will be a native Hindi speaker with excellent communication skills, responsible for ensuring customer satisfaction, resolving inquiries, and upholding our company's reputation for exceptional service.

Key Responsibilities:

1. Customer Support & Communication

• Serve as the primary point of contact for Hindi-speaking customers via phone, email, chat, and social media.
• Provide timely and accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and professionally.

2. Relationship Management

• Build rapport and foster long-term relationships with customers.
• Gather and document customer feedback to help improve products/services.
• Proactively follow up with customers to ensure satisfaction and retention.

3. Documentation & Reporting

• Maintain detailed and accurate records of customer interactions.
• Prepare regular reports on customer inquiries, feedback, and trends.
• Escalate complex issues to relevant departments .

4. Compliance & Quality Assurance

• Adhere to company communication protocols and service standards.
• Ensure compliance with data privacy regulations.
• Meet or exceed performance metrics.

Job Type: Full-time

Pay: From AED2,500.00 per month

Experience:

• customer relation: 1 year (Preferred)

Language:

• hindi (Required)

Please only apply if you come from a Digital Agency background.

Position Overview

We are seeking a motivated and experienced
Client Relationship Manager
to join a fast-paced digital marketing team. As the primary point of contact for a portfolio of clients, you will build and maintain strong, long-term relationships, ensure excellent delivery of campaigns, and identify opportunities to grow client accounts.

Key Responsibilities

• Build and nurture trusted relationships with clients and act as their main point of contact.
• Understand clients' business goals, target audiences and KPIs to shape effective digital marketing strategies.
• Coordinate with internal teams (account management, creative, media, and analytics) to ensure seamless campaign delivery.
• Provide regular updates, performance reports and strategic recommendations to clients.
• Proactively identify upsell and cross-sell opportunities to expand client relationships.
• Monitor client satisfaction and address issues promptly to maintain high service standards.
• Keep abreast of industry trends, emerging platforms and best practices to advise clients effectively.

Skills & Experience

• Proven experience in client relationship management or account management within a digital marketing or agency environment.
• Strong knowledge of digital marketing channels (social media, content, SEO, SEM, email marketing) and campaign management.
• Excellent verbal and written communication skills; ability to present confidently to senior stakeholders.
• Strong organisational skills and ability to manage multiple client priorities concurrently.
• Comfortable working with CRM systems and project management tools.
• Results-oriented with a focus on delivering measurable outcomes for clients.
• Commercial awareness and ability to manage budgets and forecast revenue opportunities.

Desirable / Additional Skills

• Experience managing large-scale digital campaigns and budgets.
• Familiarity with marketing analytics platforms and the ability to interpret campaign performance data.
• Professional certifications (e.g., Google Ads, Google Analytics) are an advantage.
• Knowledge of influencer marketing, content production or programmatic advertising is a plus.

What We Offer

• Dubai work visa sponsorship (where applicable).
• Comprehensive private health insurance.
• Annual return flight allowance.
• Development opportunities and support for professional qualifications.
• Collaborative and dynamic team environment with exposure to varied clients and industries.
• Paid time off and UAE public holidays.

Thank you for your application. Only suitable candidates will be contacted.

Please note that by applying to this role, your profile will be searchable in our database. Our Recruiters will contact you should another suitable role become available.

Job Description

As a Customer Relationship Manager, you will be at the forefront of shaping the customer experience strategy and sustaining strong relationships with our clients. Your role is pivotal in ensuring long-term customer loyalty and satisfaction. You will act as the primary point of contact and will leverage your communication skills to understand customer needs and provide tailored solutions. By maintaining close contact with customers, you will proactively anticipate potential issues and oversee the resolution process. You will collaborate with various departments to align customer expectations with company capabilities, ensuring that the products and services offered meet customer requirements and drive business growth. This is a fantastic opportunity to lead impactful customer relationships, contribute to business success, and influence strategic decisions within the company.

Responsibilities

• Develop and maintain long-term, trustworthy relationships with key customer accounts.
• Collaborate with internal teams to ensure customers' requirements are met effectively.
• Conduct regular follow-ups with customers to gauge satisfaction and uncover needs.
• Identify and address potential issues before they become problematic for key clients.
• Manage the customer lifecycle to optimize experiences and maximize customer value.
• Coordinate with the sales team to expand the existing client portfolio and upsell services.
• Facilitate effective communication between clients and relevant departments within the company.
• Gather customer feedback and act as a conduit for communicating insights internally.
• Participate in strategic planning sessions to align customer needs with business goals.
• Ensure timely and successful delivery of solutions according to customer objectives.
• Maintain an accurate record of discussions and agreements with clients for reference.
• Utilize customer relationship management tools to track client interactions and progress.

Requirements

• Bachelor s degree in Business Administration, Marketing, or a related field.
• Proven work experience as a Customer Relationship Manager or in a similar role.
• Exceptional communication and relationship-building skills to liaise with customers.
• Strong problem-solving skills to anticipate and resolve customer issues quickly.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency with customer relationship management (CRM) software for tracking interactions.
• Solid understanding of sales principles and customer service practices.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Attention to detail and analytical skills to assess customer feedback and data.
• Flexibility to adjust strategies based on client needs and company objectives.

Position Overview:

As a CRM Implementation Specialist, you will be responsible for deploying, configuring, and optimizing CRM systems (including Zoho One and HubSpot) to meet business needs. You will collaborate with internal teams to design workflows, integrate systems, train users, and ensure smooth adoption. This role requires both technical expertise and the ability to translate business requirements into effective CRM configurations.

Responsibilities:

• Support the internal team in the implementation and configuration of CRM, communication, and martech tools based on business requirements.
• Set up system workflows, user roles, automations, data fields, and reporting structures.
• Configure CRM modules including Leads, Contacts, Accounts, Deals, Services, and Finance.
• Integrate CRM with Zoho Books, DocuSign, Power BI, marketing automation tools, and banking/payment systems.
• Test and validate backend configurations to ensure functionality before go-live.
• Troubleshoot platform issues and coordinate with vendors or developers when required.
• Assist in onboarding users into systems and managing access levels securely.
• Maintain detailed documentation of implementations, issues, resolutions, and process steps.
• Collaborate with account managers and department heads to support post-launch optimization and usage monitoring.
• Create and maintain internal SOPs, setup templates, and reusable implementation frameworks.
• Stay up to date on platform updates, features, and best practices to continuously improve delivery quality.

What You Bring:

• 3–5 years of hands-on CRM implementation experience, with proven expertise in Zoho One and HubSpot.
• Strong understanding of CRM and marketing automation concepts (pipelines, workflows, integrations).
• Experience integrating CRM with finance tools, marketing platforms, and analytics systems.
• Ability to translate business requirements into technical configurations.
• Analytical mindset with attention to detail and structured problem-solving skills.
• Strong written communication skills for documentation and handovers.
• Proactive, self-driven, and comfortable managing multiple projects simultaneously.
• Certification in Zoho CRM or HubSpot is a plus.

Job Type: Full-time

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

"In line with the UAE Government's strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family"

Job Overview:

As Customer Relationship Officer at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities:

• Be accountable for client satisfaction and service quality levels at the branch by ensuring clients' expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance.
• Validate and track TTs requests, FDs Requests and Account Maintenance requests in track BPM.
• Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card application.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matters.
• Action and Review of CRM cases assigned to Priority Banking Centers.
  Set and track sales account targets.

Skills and Experience:

• Candidate Profile UAE National, with Family Book
• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
  Experience in Finacle, Fin One, MS Excel and MS office

There's never been a better time to join Emirates NBD.

We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

This leadership role also involves overseeing how teams interact with CRM systems to manage client relationships, ensure data accuracy, and support business development efforts. The Operations Team Leader will play a key part in aligning CRM usage with company goals and client satisfaction standards.

Additional Responsibilities – CRM Focused

• Oversee the effective use of the company's CRM system across departments (Sales, Accounts, HR, etc.).
• Ensure team members consistently update CRM with accurate client and project data.
• Analyze CRM data to identify trends, improve client engagement, and support strategic decisions.
• Work with relevant departments to streamline CRM processes and improve usability.
• Train staff on CRM best practices and monitor compliance with usage standards.
• Collaborate with management to use CRM insights for cross-selling and upselling opportunities.
• Coordinate with IT and software teams to address technical issues or customization needs related to the CRM platform.
• Maintain data hygiene and ensure GDPR or other data protection regulations are followed within CRM operations.

Preferred Experience (Updated)

• Hands-on experience with CRM systems
• Ability to interpret CRM analytics and translate them into actionable insights.
• Proven track record of improving customer data management and enhancing client experience through CRM tools.

Job Type: Full-time

Pay: AED3, AED4,000.00 per month

About Fuse

Fuse is rebuilding clearing from the ground up. Fintech has gone global and emerging markets have become growth  markets, transitioning from high risk jurisdictions to must have corridors, but clearing banks haven't evolved. We believe the clearing stack needs to be rebuilt. Treasury pooling and/or stablecoins fix surface level issues, but no one is rebuilding the underlying infrastructure in each market - from correspondent nostro account networks to clearing on local central banks.

We're building a new type of clearing bank, connecting globally important growth markets (such as the Middle East, China, India, Turkey and many more) to G7 currencies through named virtual accounts in every jurisdiction. We take quality very seriously - using our own direct central bank clearing where possible, applying for global banking licenses, operating a universal reliance KYC model - all to ensure the same few lines of code enables a correctly named payment from a local account in every market, making us the ideal clearing partner for any cross border payment.

The Role

We're hiring our first Customer Relationship Manager (CRM) to lead the end-to-end relationship with customers post-sale. As the single point of contact for clients, you'll be responsible for helping them navigate Fuse, resolve issues, and grow their usage of our platform.

This role is critical to ensuring our customers succeed with Fuse. You'll be responsible for activation, adoption, renewals, and cross-selling additional products, while working closely with our Technical CSMs and Implementation team on integrations. While this isn't a technical role, you'll need to be comfortable with the mechanics of global payments—whether that's finding a lost transfer, querying an MT103, or helping customers understand FX and settlement processes.

As our first CRM hire, you'll also have a clear growth path to build and lead the CRM function at Fuse as we scale.

• Act as the single point of contact for customers post-sale, managing the end-to-end relationship
• Drive customer activation and adoption across Fuse's product suite
• Own renewals and proactively identify cross-sell opportunities to expand customer usage
• Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
• Run regular business reviews and check-ins to share insights, product updates, and ensure satisfaction

• Help customers resolve issues across the payments lifecycle, including locating lost payments and troubleshooting FX/settlement questions
• Liaise with partner banks to query MT103s and provide customers with clear, timely updates
• Escalate and coordinate with internal teams to resolve customer challenges quickly and effectively

• Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
• Partner with Product, Operations, and Sales to bring customer insights into strategy and roadmap discussions
• Document best practices and contribute to internal knowledge-sharing to strengthen the client service function

• Define playbooks, processes, and KPIs for the CRM function
• Help shape the long-term client service strategy at Fuse
• Grow into a leadership role, scaling the CRM team as the company expands

Must have:

• 4+ years of experience in client service, relationship management, or account management in transaction banking, payments, or fintech
• Proven track record of managing enterprise customer relationships end-to-end
• Strong understanding of payments, FX, and settlement flows
• Confident handling escalations and resolving sensitive customer issues
• Excellent communication and relationship-building skills with senior stakeholders
• Strong organisational skills with the ability to manage multiple complex accounts

Nice to have:

• Experience in a high-growth fintech or startup environment
• Exposure to regulated financial environments
• Familiarity with cross-border payment systems, MT103s, or treasury operations

• A Macbook
• Opportunity to travel (if applicable)
• Unlimited vacation time
• Private Healthcare
• Employee stock ownership (ESOP)
• Flexible working and autonomy
• Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
• Wellness days - we believe you can only work your best when you feel your best, and we know working at Fuse is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.

Act as the primary point of contact for customers, ensuring prompt resolution of queries, concerns, and service requests.

Oversee aftersales operations, including repairs, replacements, and exchanges, ensuring all jobs are completed within specified timeframes.

Manage customer complaints in a professional and efficient manner, providing appropriate solutions to maintain satisfaction.

Coordinate with service centers, suppliers, and internal teams to streamline product repair and replacement processes.

Monitor team productivity and ensure efficient utilization of resources within the aftersales department.

Organize service administration activities, including logistics of repairs, transportation, and adherence to service procedures.

Collect, document, and analyze customer feedback from service touchpoints and home deliveries to identify areas for service improvement.

Advise customers on repair and replacement options in line with company guidelines and product policies.

Establish and maintain strong working relationships with suppliers, partners, and clients to support service delivery and contract renewals.

Support the development and implementation of annual business strategies to enhance customer retention and aftersales performance.

Drive initiatives aimed at improving customer satisfaction and strengthening long-term client relationships.

10 th pass.

UG degree in any related course.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.

Emax has been ranked as the 8 th Best Place to Work among all retail companies in the GCC (as per the GPTW survey Emax which is part of the Landmark Group started in the year 2005 and has now over 38 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores in the region.