What Jobs are available for Crm Specialist in the United Arab Emirates?

As a Technical CRM (Customer Relationship Management) Specialist, you will play a crucial role in managing and optimizing our company's interactions with customers, clients, and prospects via Hubspot. You will achieve this by supporting the Regional CRM managers with issues, requirements and Hubspot feature training. You will be responsible for onboarding new schools as well as supporting existing schools on the Hubspot CRM application. You will be responsible for auditing and monitoring Hubspot CRM modules, processes and functionalities and suggest optimizations. You will work closely with cross-functional teams, including regional marketing, admissions, and External support agency, to ensure we manage the customer acquisition processes as well as existing customer journeys implemented in the Hubspot CRM.

 Key Responsibilities:

·   Liaise the regional CRM managers as well as the Regional Admissions heads to utilize the Marketing automation tools for the campaigns as well as the Sales tools to nurture the leads.Optimize the overall usage of application to improve daily operations and boost productivity.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrity.

·   Marketing Campaigns: Collaborate with the Regional CRM and Marketing team to create and implement email marketing campaigns, newsletters, and other customer communication materials in Hubspot.Effectively utilize multiple channels like email, WhatsApp, website landing pages, social lead gen, posts and support the regions to get maximum conversions/ enrolments.

·    Manage and maintain the CRM database, ensuring data accuracy, integrity, and hygiene.Regularly analyze customer data to identify trends, preferences, and opportunities for improvement for the schools and overall regionGenerate reports and insights to inform decision-making for the upcoming CRM initiatives and campaigns and share the insights with the regions.

Cross-Functional Collaboration: Work closely with marketing, admissions and communications teams to align on CRM strategies with overall marketing efforts.Collaborate with Admissions teams to ensure seamless lead management and nurturing processes or workflows are created to handle the incoming parent enquiries. 

Team Training & Implement Best Practices

·    Create and update the HubSpot training material as well as technical documents.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrityServe as the technical subject matter expert for all things HubSpot wrt implementation or troubleshooting.Consult on and implement advanced marketing ops topics (e.g. attribution, lead scoring, and inbound/outbound approaches, etc.), sales ops topics (e.g. sales enablement, sales org structures, and sales process optimization, etc.), tech stack topics, and service ops topics (e.g. client onboarding, customer support, service org structures, and service process optimization) Experience 2 or more years’ experience as a HubSpot Administrator, Developer or Consultant.HubSpot Sales or HubSpot Marketing Software certifications.3 or more years of experience working directly with sales or marketing teams to gather stakeholder requirements and translate and implement the business needs to technical specifications.A deep understanding of all aspects of HubSpot configuration and technical/functional capabilities.Strong organizational, project management, and analytic skills.Ability to advise and implement best practices.Exceptional written and oral communication skills are essential.A Bachelor's Degree in Business, Marketing or a related field.Basic proficiency or working knowledge of HTML and CSS (Preferred).

The Digital Marketing Manager develops, implements, tracks, and optimizes digital marketing campaigns across all digital channels. You should have a strong grasp of concepts regarding marketing tools, strategies, and integrated digital marketing campaigns. You should be able to lead a digital marketing campaign from conception to full execution. The Digital Marketing manager ensures that campaigns launch on time, and within budget. You will work with a variety of other teams including marketing, programmers, and vendors.

• Plan and execute all web, SEO/SEM, marketing database, email, social media, and display advertising campaigns.

• Design, create, and maintain social media presence.

• Measure and report on digital marketing campaign performance, and assess these against goals such as ROI and KPIs.

• Optimize spend and performance based on trend insights.

• Brainstorm new creative growth strategies.

• Plan, execute, and measure experiments and conversion tests.

• Create landing pages and optimize user experience by collaborating with internal teams

• Evaluate end-to-end customer experience using analytical ability, looking across multiple channels.

• Instrument conversion points and optimize user funnels

• Evaluate emergent technologies; provide thought leadership; provide perspective for adoption when appropriate.

Overview

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Tamara is seeking a Senior CRM Specialist to own the end-to-end design, execution, and optimization of highly complex lifecycle campaigns. You’ll bring deep technical expertise, ensuring our CRM flows are automated, scalable, and personalized, while serving as the go-to CRM expert for the business. This role reports to the CRM Manager.

• Lifecycle Campaign Architecture – Lead the design and implementation of multi-channel customer journeys (email, push, in-app, SMS) with advanced segmentation, personalization, and automation.
• Complex CRM Logic Implementation – Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
• Own Strategic Projects – Define and drive the CRM strategy for key initiatives such as customer lifecycle management and product adoption, ensuring measurable impact on engagement and retention.
• Technical Execution – Manage complex CRM workflows, integrations, and troubleshooting.
• Data-Driven Optimization – Analyze campaign performance and user behavior to continually refine targeting, content, and triggers.
• Stakeholder Collaboration – Partner with product, data, engineering, and marketing teams to ensure CRM initiatives align with business goals.
• Platform Expertise – Serve as the internal subject-matter expert on CRM tools, ensuring best practices in template design, deliverability, and compliance.

• 4+ years of hands-on CRM experience in fast-paced B2C environments is a must; experience in fintech is highly preferable
• A proven track record in building and managing complex automated campaigns in enterprise-level CRM platforms (e.g., Braze, CleverTap, Iterable) is a must.
• Proven expertise in implementing advanced CRM logic — including Liquid scripting, dynamic content, webhooks, and connected content.
• Strong understanding of customer segmentation, lifecycle marketing, and data flows.
• Comfortable working with data (SQL, analytics dashboards, A/B testing).
• Familiarity with HTML/CSS for email development is a plus.
• Excellent communication skills, with the ability to translate technical concepts into business insights.
• Strong problem-solving skills and attention to detail.

Job Overview:

Yardstick Marketing, Dubai is seeking a skilled Digital Marketing Specialist to manage and optimize our marketing campaigns using ZOHO CRM. The ideal candidate will have a strong background in digital marketing, CRM management, and data analysis to drive customer engagement and sales growth.

Key Responsibilities:

• Campaign Management: Develop, execute, and monitor digital marketing campaigns using ZOHO CRM.
• CRM Customization: Customize and optimize ZOHO CRM to meet the specific needs of marketing campaigns.
• Data Analysis: Analyze campaign performance data to provide insights and recommendations for improvement.
• Customer Segmentation: Segment customer databases for targeted marketing efforts.
• Automation: Implement and manage marketing automation workflows within ZOHO CRM.
• Collaboration: Work closely with sales, marketing, and customer service teams to ensure cohesive campaign strategies.
• Reporting: Generate detailed reports on campaign performance and key metrics.
• Training: Train team members on best practices and effective use of ZOHO CRM.

Qualifications:

• Experience: Proven experience in digital marketing and CRM management, preferably with ZOHO CRM.
• Skills: Strong analytical skills, proficiency in data analysis tools, and excellent communication abilities.
• Education: Bachelor’s degree in Marketing, Communications, or a related field.
• Technical Knowledge: Familiarity with marketing automation tools and CRM best practices.
• Soft Skills: Detail-oriented, proactive, and able to work collaboratively in a team environment.

Benefits:

• Competitive salary and performance bonuses.
• Opportunities for professional development and career growth.
• Remote work option

Company: Highway Rent a Car
Location: Dubai, UAE
Position: Customer Relationship Specialist
Employment Type: Full-time

About Us:

Highway Rent a Car has been Dubai’s leading car rental company for almost 25 years. We pride ourselves on offering high-quality vehicles and exceptional customer service. We are looking for a dedicated and experienced ( Customer Relationship Specialist ) to join our team and help us continue to grow and innovate in the industry

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring exceptional service at all stages of the rental process.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Handle client inquiries, resolve issues, and ensure a smooth and satisfactory experience for every customer.
• Coordinate with other departments to ensure timely and accurate delivery of services.
• Track and manage client feedback, working with the team to implement improvements.
• Assist in the development and execution of client retention strategies.

Qualifications:

• Previous experience in customer service or client relations, preferably in the car rental industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and effectively.
• Proficiency in English; knowledge of additional languages is a plus.
• Strong problem-solving abilities and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

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The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

Complaint Resolution:

  Membership Management:

Collaboration:

Facility Tours and Promotions:

Member Retention:

Overview

Join our dynamic team and work on cutting-edge Siebel CRM (IP17/IP19) projects within the Banking and Retail domain . We are looking for talented professionals with 5+ years of Siebel configuration, deployment, performance tuning, and Open UI expertise , who are passionate about delivering scalable enterprise solutions.

• Degree, Post graduate in Computer Science or related field (or equivalent industry experience)
• Good experience in Agile methodology (Scrum Framework)

• 5+ years of experience in configuration, Deployment and fine-tuning Siebel CRM
• Siebel IP17, IP19.x hands-on experience
• Experience in performance tuning

• Experience in working with OS
• Ø Linux
• Ø Windows
• Excellent understanding of Siebel Enterprise Architecture
• Excellent understanding of Siebel Best Practices
• Hands on experience on Siebel configuration (UI Layer, BO Layer and Data object layer)
• Expert in workflow and eScript
• Hands on experience in configuring Inbound and Outbound web services, JMS configuration and REST APIs
• Experience in Siebel Open UI (PM and PR)
• Hands-on experience on configuring Assignment Manager criteria and WL Distribution
• Experience in server management tasks
• Experience in Siebel Marketing Campaigns
• Experience in Siebel Lead Management, Service Request modules
• Experience in Java is desired

• Banking knowledge specially on campaign
• Retails and corporate domain experience

• Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience.
• Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.
• Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

The company is a growing organisation within the retail industry, known for its commitment to delivering exceptional customer experiences. With a strong focus on digital innovation, it offers a collaborative environment for professionals seeking to impact customer engagement strategies.

• Develop and implement CRM strategies to improve customer retention and satisfaction.
• Analyse customer data to identify trends and opportunities for targeted campaigns.
• Collaborate with the digital team to integrate CRM tools with existing platforms.
• Monitor the performance of CRM initiatives and adjust strategies for optimal results.
• Oversee email marketing campaigns, ensuring alignment with brand objectives.
• Maintain the CRM database, ensuring data accuracy and compliance with regulations.
• Provide insights and recommendations to enhance the overall customer journey.
• Work closely with cross-functional teams to align CRM efforts with broader business goals.

A successful CRM Manager should have:

• A strong background in CRM systems and customer engagement strategies.
• Experience in the retail industry, particularly in digital-focused roles.
• Proficiency in analysing customer data and deriving actionable insights.
• Knowledge of email marketing tools and campaign management.
• Excellent organisational and project management skills.
• A keen understanding of the customer lifecycle and retention strategies.
• Familiarity with CRM database management and compliance standards.