382 Csp jobs in the United Arab Emirates

Sales | Full Time | Job Id: 22745 Experienced

Join Check Point Software Technologies as a CSP Regional Alliance Manager and play a crucial role in the cybersecurity industry's global leader. Check Point is leading the next paradigm shift in cloud security and is looking for an experienced Cloud Alliance Manager. You'll work with cutting-edge technology, contribute to our innovation culture, and will have the exciting opportunity to deliver on our strategy through building alignment with Key Cloud Service Provider. This role offers a rewarding and dynamic career path in channel sales management. Join us today and be part of the team that's pioneering the way forward in safeguarding the digital landscape for a safer tomorrow.

The CSP Regional Alliance Manager is responsible for lead and expand our relationships with key Cloud Service Provider to driving mindshare and evangelizing our priority initiatives. This includes driving executive sales alignment, product team alignment, marketing support, field, and channel relationships, tracking progress and driving enablement. By establishing and growing business and technical relationships, along with managing the day-to-day interactions, you will help drive top-line revenue growth, deep partner engagement, and overall market adoption.

Reporting to the Head of Channel EMEA

Alliance Development

• Identify, establish, and maintain strategic partnerships with leading cloud service providers.
• Develop comprehensive partnership strategies to drive business growth and achieve mutual goals.
• Measure results and drive accountability.

Relationship Management

• Act as the primary point of contact for cloud service provider partners.
• Foster strong, long-term relationships with key stakeholders at partner organizations.
• Organize and lead regular meetings and business reviews with partners to track progress and identify new opportunities.

Strategic Planning

• Collaborate with internal teams (sales, channel, marketing, product development) to align partnership strategies with company goals.
• Develop and implement joint business plans, including marketing and sales initiatives, to drive mutual success.
• Monitor and analyze the performance

Co-Sell Sales Acceleration and Marketplace Expansion

• Activate CSP co-sell and Marketplace motion: drive awareness & drive improvement in sales operations.
• Show constant increase in CSP co-sell and marketplace wins to accelerate and close revenue.
• Align with sales orgs to maximize co-sell.

Performance Monitoring

Regularly monitor and analyze the performance of CSP business and initiatives to measure success and identify areas for improvement.

• Prior Cloud Alliance Management experience is beneficial.
• 5+ years of proven track record in relationship-based partner account management, preferably in the IT industry
• 5+ years of business development experience in the software/technology industry
• Ability to engage partners with professionalism and energy, fostering trust and collaboration.
• Ability to think and work creatively to develop unique joint value propositions and product strategy.
• Good technical acumen, with a demonstrated track record of driving emerging/disruptive technologies.
• Possess strong business acumen in channel sales management, including experience in developing and implementing partnerships.
• Strong analytical skills to evaluate market opportunities and develop growth strategies.
• Experience in the IT industry, with a deep understanding of technology and market trends.
• Knowledge of the cybersecurity industry is highly preferred, demonstrating your commitment to our field.
• Excellent communication and presentation skills, enabling effective engagement with partners and internal stakeholders.

Don't meet every requirement? No problem. We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

Sales | Full Time | Job Id: 22745 Experienced

Join Check Point Software Technologies as a CSP Regional Alliance Manager and play a crucial role in the cybersecurity industry's global leader. Check Point is leading the next paradigm shift in cloud security and is looking for an experienced Cloud Alliance Manager. You'll work with cutting-edge technology, contribute to our innovation culture, and will have the exciting opportunity to deliver on our strategy through building alignment with Key Cloud Service Provider. This role offers a rewarding and dynamic career path in channel sales management. Join us today and be part of the team that's pioneering the way forward in safeguarding the digital landscape for a safer tomorrow.

The CSP Regional Alliance Manager is responsible for lead and expand our relationships with key Cloud Service Provider to driving mindshare and evangelizing our priority initiatives. This includes driving executive sales alignment, product team alignment, marketing support, field, and channel relationships, tracking progress and driving enablement. By establishing and growing business and technical relationships, along with managing the day-to-day interactions, you will help drive top-line revenue growth, deep partner engagement, and overall market adoption.

Reporting to the Head of Channel EMEA

Alliance Development

• Identify, establish, and maintain strategic partnerships with leading cloud service providers.
• Develop comprehensive partnership strategies to drive business growth and achieve mutual goals.
• Measure results and drive accountability.

Relationship Management

• Act as the primary point of contact for cloud service provider partners.
• Foster strong, long-term relationships with key stakeholders at partner organizations.
• Organize and lead regular meetings and business reviews with partners to track progress and identify new opportunities.

Strategic Planning

• Collaborate with internal teams (sales, channel, marketing, product development) to align partnership strategies with company goals.
• Develop and implement joint business plans, including marketing and sales initiatives, to drive mutual success.
• Monitor and analyze the performance

Co-Sell Sales Acceleration and Marketplace Expansion

• Activate CSP co-sell and Marketplace motion: drive awareness & drive improvement in sales operations.
• Show constant increase in CSP co-sell and marketplace wins to accelerate and close revenue.
• Align with sales orgs to maximize co-sell.

Performance Monitoring

Regularly monitor and analyze the performance of CSP business and initiatives to measure success and identify areas for improvement.

• Prior Cloud Alliance Management experience is beneficial.
• 5+ years of proven track record in relationship-based partner account management, preferably in the IT industry
• 5+ years of business development experience in the software/technology industry
• Ability to engage partners with professionalism and energy, fostering trust and collaboration.
• Ability to think and work creatively to develop unique joint value propositions and product strategy.
• Good technical acumen, with a demonstrated track record of driving emerging/disruptive technologies.
• Possess strong business acumen in channel sales management, including experience in developing and implementing partnerships.
• Strong analytical skills to evaluate market opportunities and develop growth strategies.
• Experience in the IT industry, with a deep understanding of technology and market trends.
• Knowledge of the cybersecurity industry is highly preferred, demonstrating your commitment to our field.
• Excellent communication and presentation skills, enabling effective engagement with partners and internal stakeholders.

Don't meet every requirement? No problem. We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

• Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
• Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
• Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
• Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
• Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
• Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
• Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
• Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English (Advanced).

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments.

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

• Plan
  Identify trends in product and service flaws during investigations and advise section heads on necessary improvements to prevent recurrence of complaints.
  Acknowledge customer compliments and thank customers for positive feedback, informing relevant sections accordingly.
  Analyze and classify complaints to identify key issues and coordinate with relevant departments to ensure thorough investigation.
• Deploy
  Respond to verbal and written customer complaints, assuring customers that their concerns are being investigated to initiate effective service recovery and safeguard the company's image.
• Lead
  Discuss investigation findings with relevant managers to seek approval for reimbursements, compensation, or goodwill gestures to restore goodwill and encourage repeat business.
  Maintain a comprehensive database of customer feedback to generate monthly reports and recommend procedural or policy changes supported by analysis.
• Execute
  Formulate empathetic responses to customers, providing full explanations to restore goodwill and ensure repeat business.
  Ensure customers receive interim replies within specified times when investigations take longer, keeping them informed of the progress.
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