What Jobs are available for Customer Care in the United Arab Emirates?

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions

• Define digital vision across apps, B2B, and global platforms
• Lead product roadmaps and investment priorities
• Oversee delivery of new features and enhancements
• Analyse customer journeys and drive improvements
• Guide customer care and back-office operations
• Implement AI and automation for efficiency gains
• Align teams with customer experience strategy

• Bachelor's in Engineering, CS, or Business
• Master's (MBA or similar) preferred
• 10+ years in fintech or digital banking
• Experience in fintech startups or banking roles
• Strong leadership across cross-functional teams
• Expertise in product and customer experience

Overview

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

• Collect and analyze data related to customer service metrics, such as response times, call handling times, and service quality.
• Provide insights and recommendations to enhance customer care operations based on data analysis.
• Work closely with the Customer Care supervisors to highlight performance gaps and trends.
• Weekly report to the customer care manager, highlighting performance per team, brand, country.
• Generate and maintain reports on KPIs and performance metrics across all channels, markets and brands.
• Individual performance report showcasing performance per consultant.

• Bachelor's degree in a relevant field or equivalent work experience.
• Previous experience in workforce management and data analysis, preferably in a customer service or contact center environment.
• Strong analytical and problem-solving skills.
• Proficiency in workforce management software and data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented and results-driven.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply. It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

• 5 months contract (Oct 2025 to Feb 2026)
• Office and home based
• 5-day work per week (Monday to Friday)
• Fluent Arabic and English Speaker is a MUST

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

• Minimum 3 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Fluent Arabic and English . Any other language will be a bonus.
• Able to work independently with minimal supervision
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

This position is based in Dubai.

• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

• Requiring good telephone manner and excellent communication skills.


• Previous experience in a clinical environment.

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What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.