39 Customer Care jobs in the United Arab Emirates

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled professionals who form an essential part of ADCB's success. With a history of commitment, innovation, and delivery, GBS strives for excellence while maintaining high standards of quality and risk awareness. Each member plays a vital role in driving ADCB's strategy, growth, and digital evolution by working closely with our business partners to achieve exceptional customer experience through outstanding service and support.

We are seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues committed to redefining excellence in UAE banking.

In this role, your key responsibilities include:

• Receiving feedback from ADCB customers via various channels, acknowledging receipt of complaints, and providing reference numbers and resolution timeframes to ensure successful follow-up.
• Investigating and resolving complaints, liaising with relevant units to ensure resolution and service recovery, and implementing corrective/preventative actions.
• Updating cases daily on Interact Appzone for effective tracking, providing regular status updates to customers, and processing reversals of fees and charges within the specified TAT.
• Monitoring customer satisfaction and dissatisfaction, taking immediate corrective actions to resolve issues, and maintaining customer loyalty.
• Maintaining data integrity and proper documentation on the Customer Care Team system in line with standards.
• Participating in regular product training to stay updated on banking products/services.
• Ensuring quality of investigation and compliance with account reversal policies and authorizations.

The ideal candidate should have the following experience:

• At least 4 years of customer service experience in the financial industry, in a branch, contact center, or service quality team.
• Bachelor’s Degree in Banking, Economics, or a related field.
• Proficiency in Microsoft Office applications.
• Strong analytical skills.
• Knowledge of Business Excellence Mode.

What we offer:

Competitive Salary: Eligible for variable pay plans.

Benefits: Market-leading medical insurance, life and accident insurance, paid leave, airfare, loan and finance discounts, staff discounts, and education assistance for certain levels.

Flexible and Remote Work: Options subject to eligibility and role requirements.

Learning & Development: Opportunities include instructor-led courses, e-learning, on-the-job training, and professional development programs.

At ADCB, we are committed to a respectful, caring, and disciplined work environment aligned with your career ambitions.

Zapegg Tax Consultant is seeking a proactive and customer-focused Customer Care Executive to join our team in Dubai . This role is ideal for individuals who have excellent communication skills, a positive attitude, and a passion for delivering outstanding client service in a professional environment.

Key Responsibilities:

• Serve as the first point of contact for client inquiries via phone, email, and in-person.
• Provide accurate information about tax consultancy services, procedures, and documentation requirements.
• Maintain strong client relationships through timely follow-ups and efficient problem resolution.
• Coordinate with internal departments to ensure client needs are met efficiently.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Schedule appointments and ensure clients are updated with service timelines.
• Handle and escalate complaints or service issues promptly and professionally.
• Support the team in administrative and clerical tasks related to customer service.

Requirements:

• High school diploma or equivalent; bachelor’s degree is a plus.
• 1–2 years of experience in customer service, preferably in a consultancy or finance environment.
• Strong verbal and written communication skills in English; knowledge of Arabic is an advantage.
• Professional appearance and courteous demeanor.
• Proficient in MS Office and customer service software tools.
• Ability to multitask and stay organized under pressure.
• Problem-solving attitude with attention to detail and empathy for clients.

What We Offer:

• Competitive salary and performance incentives.
• Friendly and professional working atmosphere.
• Ongoing training and development opportunities.
• Convenient location in central Dubai.

Be a part of a growing organization where client satisfaction is at the core of everything we do . As a Customer Care Executive at Zapegg Tax Consultant , your ability to communicate effectively and assist clients with professionalism will help strengthen our reputation and ensure continued client trust in Dubai’s competitive financial landscape.

At Al Haktur IT Solutions , we believe outstanding customer service is the foundation of lasting client relationships. We are looking for a Customer Care Executive in Dubai who can provide prompt, professional, and friendly support to our valued customers. If you are a people-person with excellent communication skills, we’d love to hear from you.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve complaints and provide appropriate solutions or alternatives
Maintain a deep understanding of company products and services to offer accurate information
Log customer interactions and feedback into CRM systems for recordkeeping
Follow up with clients to ensure their issues are resolved and satisfaction is achieved
Collaborate with internal teams to improve service delivery and customer experience
Support the sales and technical departments with client-facing communication when needed

Proven experience in customer service or client relations
Strong verbal and written communication skills in English (Arabic is a plus)
Ability to remain calm and empathetic in high-pressure situations
Proficiency in using CRM systems and other customer service tools
Multitasking skills and the ability to prioritize workload effectively
Bachelor’s degree or diploma in any field
Must be currently based in Dubai and available for immediate joining

Working at Al Haktur IT Solutions means being part of a collaborative and customer-centric environment. As a Customer Care Executive in our Dubai office, you’ll be a key player in creating positive customer experiences and maintaining our reputation for reliable support. Grow your career with us and help shape the future of tech services.

Role : Customer Care Specialist

Location : Ras Al Khaimah

ROLE PURPOSE :

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role :

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization and call center.
• Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email following initial contact.
• Explain products, services, prices, and answer all customer questions.
• Maintain politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.
• Keep accurate data on all tasks performed as per the defined format.
• Keep customer documents secured and filed accordingly.
• Initiate outbound calls to new-to-bank (NTB) prospect customers as well as existing ADIB customers.
• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various bank products to customers or callers that qualify.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all ADIB policies.

KEY PERFORMANCE INDICATORS :

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product & process knowledge
• Average handling time
• Sales leads generation – target to be reviewed

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role :

• Communication skills, bilingual (Arabic / English)
• Sales skills
• Customer resolution skills

As a Customer Care Executive at Fika Consultancy in Dubai, you will play a crucial role in ensuring exceptional customer service and support. Your responsibilities will include managing customer inquiries, resolving issues, and maintaining detailed records to enhance our client interactions and satisfaction.

• Customer Interaction:
  Respond promptly to customer inquiries via phone, email, chat, or social media.
  Handle customer complaints with professionalism and empathy, providing appropriate solutions and following up to ensure resolution.
  Maintain a positive and professional attitude toward customers at all times.
• Issue Resolution:
  Identify and assess customer needs to achieve satisfaction.
  Troubleshoot and resolve product or service problems by clarifying the customer’s complaint.
  Escalate unresolved issues to appropriate internal teams for further investigation.
• Product/Service Knowledge:
  Gain a thorough understanding of Fika Consultancy’s products or services.
  Provide accurate and complete information to customers.
  Stay updated on product changes, new features, and promotional offers.
• Record Keeping:
  Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.
  Document and update customer records in the CRM system.
  Prepare and distribute customer activity reports.
• Feedback and Improvement:
  Collect and analyze customer feedback to identify areas for improvement.
  Suggest and implement process improvements to enhance customer experience.
  Participate in training and development programs to improve service skills.
• Team Collaboration:
  Collaborate with team members to provide consistent and efficient service.
  Share insights and best practices to improve overall customer service.
  Assist in training new customer service representatives.

• Education:
  High school diploma or equivalent; a bachelor’s degree is a plus.
• Experience:
  Previous experience in a customer service role is preferred.
• Technical Skills:
  Proficiency in customer service software, databases, and tools.
  Basic knowledge of MS Office (Excel, Word, Outlook).
• Soft Skills:
  Excellent communication and interpersonal skills.
  Strong problem-solving abilities with a proactive approach to resolving issues.
  Ability to manage time effectively and handle multiple tasks simultaneously.

Office environment with standard working hours. May require shift work, including evenings, weekends, and holidays, depending on customer service hours.

Fika Consultancy offers a dynamic and inclusive work environment in Dubai, where you can grow your career and enhance your skills. Join us to contribute to our commitment to exceptional customer service and enjoy opportunities for career advancement and professional development.

Responsibilities

• Help in registration form and insurance form completion process.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ask about the problem of the patient and refer to the concerned clinician (in consultation with the nurses if required).
• Send patients to the concerned counter and assist them in reaching the counter if required.
• Organize and maintain patient records, consent forms, payment forms, etc.
• Ensure patients are informed if a clinician is running late or called out.
• Ensure hygiene standards are maintained.
• Organize and maintain forms and office stationery required for front desk activities.
• Ensure all standard protocols set by the organization are maintained.
• Respect and maintain the privacy and dignity of patients, assuring client confidentiality at all times.
• Answer all incoming calls, route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant, etc.

Appointment Handling and Scheduling

• Book appointments over the phone as well as through walk-ins.
• Schedule, reschedule, cancel, and confirm appointments (clinicians consultation, radiology appointments, etc.).
• Schedule appointments requested through websites and SMS.
• Schedule patient's hospital admissions, file and complete insurance checklist, disclaimers, admission form and insurance forms, medical records, approvals, etc.
• Determine the financial status of patients and their eligibility for health services.
• Cross-verify all appointment files taken out by support staff with the appointment list attached (insurance forms will be inserted).
• Confirm all appointments for the following day over the telephone on a daily basis.

Insurance

• Check with the insurance coordinator for cases requiring approvals.
• Coordinate with Symphony for insurance-related matters.
• Check with the insurance coordinator the status of the insurance card produced by the patient.
• Check with the insurance coordinator about the packages covered.

Records & Data Management

• Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail.
• Maintain medical records and report when required.
• Make spreadsheets, manage data, and create documents on computers using desktop publishing programs.
• Cross-verify and file all lab reports in the absence of the MRD.
• Enter all lab reports file numbers clinician-wise.

Job Interactions

• Work closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards, etc.
• Work closely with external stakeholders to handle queries and feedback.

Specific / Relevant Experience

• Experience in handling customers/patients in a similar role.

Key Roles & Responsibilities

• Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
• Independently coordinate customer bookings (Milaha service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
• Communicate customer and agent booking requirements (Milaha services and third-party services) and update all systems accordingly with daily vessel updates.
• Serve as the key liaison between internal departments, external agents, and service providers to relay customer requirements.
• Handle customer rate inquiries, send rate quotations, and ensure error-free system updates.
• Identify non-active customers, address concerns, and work to restore regular support.
• Monitor weekly and monthly customer loading averages to ensure continued engagement.
• Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-party or Milaha services.
• Perform any other job-related duties as assigned.

Education & Professional Qualification:
Diploma

Professional Experience:
Minimum 2 to 3 years in customer service, preferably in the shipping industry.

• Lead and manage a team of customer care executives to achieve exceptional customer satisfaction and loyalty.
• Develop, implement, and monitor customer care strategies, policies, automation, and procedures.
• Manage complaint closure at stores via voice emails and social media as per SLA.
• Oversee the closure of consumer complaints logged with respective Economic Departments (Ministry of Economy, UAE) to avoid fines.
• Maintain queue management system and ensure average served time for walk-in customers at the customer care desk.
• Monitor and reconcile ageing stock and carry-in warranty repair performance.
• Manage service level agreements (TAT) for hardware/software issues and spare parts.
• Conduct regular coaching, training, and performance evaluations to ensure customer care executives have the necessary skills and knowledge.
• Develop and manage key performance indicators (KPIs) to measure team performance.
• Ensure ISO compliance as per audit rating and SOP compliance with store requirements.

• Field experience of several years in handling customer care.
• Graduate or professional certifications; a diploma in hospitality is preferable.

• Excellent communication skills.
• Customer servicing skills.
• Active listening skills.
• Problem-solving skills.

Note: You will be redirected to the company website to apply for this position.

As a Customer Care Executive at Trustbend Logistics, you will collaborate closely with the sales team to support various sales activities, foster customer relationships, and contribute to achieving sales targets. This role offers practical experience in sales techniques, customer engagement, and the logistics industry.

Key Responsibilities:

• Assist the sales team in identifying and qualifying potential leads through research and outreach.
• Support the development and execution of sales strategies and campaigns.
• Participate in customer meetings, presentations, and product demonstrations.
• Customer Relationship Management:
  • Maintain and update customer databases with accurate and current information.
  • Provide exceptional customer service and respond to inquiries in a timely manner.
• Market Research:
  • Conduct market research to identify trends and opportunities in the IT industry.
• Administrative Tasks:
  • Assist with administrative tasks related to sales activities and reporting.

Qualifications:

• Previous experience in sales and/or customer service.
• Comfortable making and taking a high number of calls daily.
• Strong interest in IT sales and technology solutions.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Positive attitude, eagerness to learn, and willingness to take on new challenges.
• Familiarity with CRM software and sales tools.
• Basic understanding of IT products and services.

What We Offer:

• Hands-on experience in a fast-paced, professional sales environment.
• Mentorship and guidance from experienced sales professionals.
• Opportunity to develop valuable skills and enhance your resume.

Join Us:

At Trustbend Logistics, we provide a dynamic and supportive work environment where you can develop your skills and advance your career. If you are passionate about customer service and sales, and eager to take on new challenges, we invite you to apply for this exciting opportunity in Dubai.