1 415 Customer Centric Approach jobs in the United Arab Emirates

The Assistant Manager role is a dynamic position that combines business acumen, operational expertise, and people management skills. As an Assistant Manager, you will be responsible for driving sales results by analyzing the business and delivering exceptional customer service. You will oversee daily store operations, including opening and closing routines, and drive efficiency in all store processes.

You will leverage your creative expertise through floorset updates, styling recommendations, and product knowledge. Additionally, you will serve as a talent leader, driving recruiting, training, engagement, and development efforts. You will foster an inclusive work environment and promote from within to grow future leaders within the organization.

• Bachelor's Degree or one year of supervisory experience in a customer-facing role
• Strong problem-solving skills
• Inclusion and diversity awareness
• Ability to thrive in a fast-paced and challenging environment
• Drive to achieve results
• Multitasking
• Fashion interest and knowledge

We offer a comprehensive benefits package designed to support our associates' well-being and career growth. Our benefits include:

• Quarterly Incentive Bonus Program
• Merit-based salary increases
• Paid Time Off
• 3 Paid Comp Days
• Medical, Dental, and Health Insurance
• Associate Assistance Program - confidential mental health counseling
• Carrot Fertility and Adoption Benefits
• Headspace Mental Health and Wellness Membership
• Paid Parental and Adoption Leave
• Training and Development Opportunities
• Career Advancement Opportunities

We are committed to creating an inclusive and supportive work environment where our associates can thrive. We celebrate individuality and foster a culture of respect, empathy, and open communication. Join our team and discover a work environment that values your contributions and supports your growth.

This role is responsible for overseeing and directing the customer service operations of our organization. The successful candidate will have extensive experience in managing customer service teams, with a proven track record of improving customer satisfaction and loyalty.

Key Responsibilities:

1. Develop and implement strategies to enhance customer experience and drive business growth.
2. Manage and direct customer service teams to ensure efficient and effective delivery of services.
3. Collaborate with other departments to identify opportunities for process improvements and implement changes that benefit the organization and its customers.
4. Monitor and analyze key performance indicators (KPIs) to measure the success of customer service initiatives and make data-driven decisions.
5. Provide coaching and development opportunities to team members to enhance their skills and knowledge.
6. Stay up-to-date on industry trends and best practices in customer experience management.

Requirements:

• At least 5-10 years of experience in customer service or a related field.
• Proven track record of improving customer satisfaction and loyalty.
• Strong leadership and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Analytical and problem-solving skills.

Preferred Qualifications:

• Master's degree in Business Administration or a related field.
• Certification in customer experience management or a related field.

Language Skills:

Fluency in English required. Ability to read, analyze, and interpret reports, data, and studies. Ability to respond to common inquiries or complaints from customers and colleagues.

This role involves delivering exceptional customer experiences through timely and efficient support.

• Respond to customer inquiries and resolve issues in a professional manner.
• Provide product information and promote sales initiatives to drive revenue growth.
• Maintain accurate knowledge of products, promotions, and company policies.

Competitive salary, opportunities for career advancement, and a comprehensive benefits package including health insurance and employee discounts.

Candidates should possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Delivering exceptional service is not just about meeting expectations, it's about exceeding them. In this role, you will be responsible for creating unforgettable experiences for our guests.

Our Service Experts take the initiative to deliver exceptional service, whether it's setting tables, communicating with the kitchen, or interacting with our guests.

Key skills required include the ability to create a safe workplace, follow company policies, and uphold quality standards.

The ideal candidate will be able to manage menus, work on their feet, and lift up to 50 pounds. This individual must be a team player who can get it right every time.

Experience the pinnacle of luxury in a dynamic cityscape, where exceptional service meets breathtaking views.

Savor diverse culinary delights at 10 restaurants and lounges, offering Japanese, Italian, Indian, and Thai cuisine.

As a talented individual, you will play a crucial role in crafting extraordinary experiences for our esteemed guests.

Our commitment to excellence starts with how we treat our associates. We foster an environment that promotes growth, collaboration, and mutual respect.

• Opportunities for professional growth and development
• A collaborative and inclusive work culture
• A comprehensive benefits package

We are seeking a highly skilled Sales Coordinator to join our team.

This role requires strong communication skills, attention to detail, and a deep understanding of the hospitality industry.

The ideal candidate will have experience in sales, catering, or reservations, and a strong knowledge of F&B operations, hotel booking systems, and event planning.

• Prepare and manage sales proposals, contracts, and negotiations with clients.
• Maintain strong client relationships to ensure repeat business and long-term partnerships.
• Manage guest inquiries and follow-ups to convert leads into confirmed bookings.
• Collaborate with internal teams to ensure seamless event planning and guest experiences.
• Track sales performance, generate reports, and provide insights for business growth.
• Stay updated on market trends and competitor activities to develop effective sales strategies.

• 1-3 years of experience in hospitality sales, catering, or reservations.
• Strong knowledge of F&B operations, hotel booking systems, and event planning.
• Degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Experience with event sales and group reservations in hotels or restaurants.
• Familiarity with UAE hospitality industry standards and client preferences.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and sales reporting tools is an advantage.
• Ability to work in a fast-paced environment and manage multiple client requests efficiently.

Job Overview Key Responsibilities:

• Develop and optimize self-service customer portals using Salesforce Experience Cloud technologies.
• Implement self-service automation and AI-driven workflows to enhance customer interactions.
• Integrate Einstein AI and automation tools for proactive customer support and efficient case resolution.
• Design, configure, and enhance customer self-service portals with guided service journeys.

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud implementation.
• Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
• Experience with Salesforce Flow, Omni-Channel Routing, and case automation.

Work closely with clients, internal teams, and stakeholders to drive innovation, improve user experience, and mentor organizations on AI adoption.

Key Responsibilities:

• Deliver exceptional customer service via phone and email communication.
• Manage all incoming calls and emails, routing or assisting as necessary.
• Respond promptly to phone calls and emails, addressing callers and senders in a clear and friendly tone.
• Take ownership of caller requests and ensure timely follow-up according to established standards.

Requirements:

• Proficiency in Arabic language (spoken and written)
• Previous experience as a Telephone Operator is essential
• Outstanding interpersonal skills and sophisticated verbal communication abilities
• Familiarity with Microsoft Windows applications, knowledge of property management systems an asset
• Strong problem-solving and organizational abilities
• Ability to work well under pressure in a fast-paced environment
• Collaborative team player with excellent interpersonal skills

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Join to apply for the Customer Experience Executive - UAE National role at Hermès

Join to apply for the Customer Experience Executive - UAE National role at Hermès

• As a Client Experience Executive, you will be responsible for ensuring that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards.
• Working closely with the store team, the Client Experience Executive supports a warm, welcoming, personalized, and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience.

• Greet and warmly welcome clients, creating a comfortable and inviting environment.
• Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed.
• Effectively manage waiting times by applying appropriate verbal and non-verbal communication and using traffic management tools if needed.
• Support the sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid item pickups, and follow-ups.
• Monitor and follow up on client feedback on the shop floor, ensuring issues are promptly communicated, addressed, and resolved in a client-centric way.
• Assist in organizing and executing in-store events or experiences to enhance client engagement. Share stories and anecdotes about Hermès with clients whenever possible.
• Collaborate with store runners, sales team, and management to ensure client-facing areas are maintained and stocked impeccably.
• Keep records of clients' preferences, interactions, and feedback in line with CRM practices.
• Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor.
• Ensure all service-related guidelines and brand standards are consistently followed.
• Build strong, enduring relationships with clients to encourage repeat visits.
• Support loyalty and retention efforts through personalized communication and services such as beauty consultations and F&B.
• Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood.
• Provide information about the mall, store services, and significant cultural events in the city.

• Operational efficiency and excellence – traffic and waiting time management.
• Product and brand expertise – deep understanding of Hermès' heritage, values, and products to educate and inspire clients.
• Seamless waiting experience – adherence to service level expectations.
• Collaboration and team support – positive feedback from teams and management on collaboration and support provided.
• Consistency in maintaining and organizing client-facing areas.
• Number of proactive actions taken to address client needs without prompts (follow-up, offering different services).

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

• Entry level

• Part-time

• Business Development and Sales

• Retail, Luxury Goods, and Jewelry

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