2 047 Customer Centric Approach jobs in the United Arab Emirates

The Customer Experience & Operations Specialist's primary responsibility is to provide an outstanding experience to ruya customers, by supporting Customer Service and Operations teams. They will interact with customers across a variety of channels (primarily digital, but also in the Community Centre), handle back-end processes, and take end-to-end ownership for helping our customers.

Key responsibilities:

• Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer's needs.
• Take full ownership of providing resolution to customers
• De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
• Ensure strong accuracy and efficiency while handling back-office processes
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
• Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
• Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
• Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
• Supporting the bank's growth and scaling by participating in customer journey and process development, product and feature launches and systems enhancements
• Handling customers from all segments (including VVIP) for support on all products and offerings.
• Support a secure and ethical culture at Ruya, actively participate in all dual-control functions and uphold the code of conduct, ensuring transparency and risk mitigation.

Job Requirements:

• Graduate with Bachelors degree
• Internship / work experience is strongly preferred
• Possesses excellent oral and written communication skills, sales and customer service skills.
• Demonstrates meticulous attention to detail and troubleshooting abilities.
• Exhibits strong interpersonal skills and exceptional organizational skills.
• Demonstrates effective problem-solving abilities and ownership capabilities

Overview

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

Teads is looking for a detail-driven and client-centric Customer Experience Manager to join our dynamic Dubai team. In this role, you’ll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models.

You’ll be at the heart of our campaign operations, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams.

• Act as the lead point of contact for all client communications post-sale, ensuring seamless onboarding and continuous support.
• Support clients during onboarding to our self-service buying platform (DSP) and ensure successful adoption and usage.
• Lead campaign activation preparation with clear, timely, and strategic communication to align internal teams and client expectations.
• Set up and launch campaigns via Teads’ platforms (both legacy and DSP), ensuring accuracy and alignment with client goals.
• Monitor campaign delivery, pacing, and performance, making proactive optimisations to meet or exceed KPIs.
• Regularly analyse performance data to identify trends, uncover opportunities, and present actionable insights.
• Plan and execute incremental revenue initiatives each quarter by identifying upsell opportunities and collaborating closely with Sales.
• Manage post-campaign wrap-ups, including in-depth analysis, report preparation, and performance presentations for key clients.
• Proactively check campaign setups and internal workflow changes to ensure accuracy and quality across all touchpoints.
• Contribute to internal knowledge sharing and best practice development, supporting the growth and enablement of the broader team.
• Partner with Sales, Supply, and other internal teams to align client objectives and execution strategy.
• Share best practices, support team enablement, and contribute to the continuous improvement of campaign execution standards.

• A minimum of 3 years experience in digital advertising, preferably at a media agency, DSP, or AdTech company
• Deep understanding of the digital media landscape including programmatic advertising, DSPs, header bidding, and OpenRTB.
• Strong analytical skills and experience in campaign data analysis, optimisation, and reporting.
• Exceptional time management and the ability to juggle long-term projects with daily tasks in a fast-paced environment.
• Proactive, solutions-oriented mindset with a strong eye for detail and a drive for operational excellence.
• Experience communicating directly with clients, resolving challenges, and delivering value through strategic conversations.
• Comfortable working with ad tech platforms, third-party vendors, and CRM systems (e.g., Salesforce).
• Collaborative team player who actively contributes to a positive team culture and cross-functional success.
• Fluency in English, Arabic is a bonus.

• Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
• Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
• Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
• Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

At Teads, we don’t just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you’ll play a critical role in shaping our future success in the region.

Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

Please submit your CV in English.

At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

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Overview

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university
• 2+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

• Ignition of the hero in you through our ’JustHeroes’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service



• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store



• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear



• Update customers as needed with bookings status and confirmations



• Respond to customer questions and requests with courtesy, professionalism, and efficiency



• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments



• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports



• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation



• Maintain and deliver excellent customer satisfaction in a timely and effective manner



• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints



• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university



• 2+ Years of professional experience in customer service



• Strong organizational, analytical, and problem-solving skills



• Excellent written and verbal communication skills (Arabic and English)



• Strong knowledge of MS Office (Word, Excel, etc.)



• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment



• Experience with customer interactions



• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!



• Free Justlife credits so you can enjoy our own services.



• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.



• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.



• Never-ending growth and fast career development and internal career opportunities.



• A fair and objective Performance Management System.

• Availability of company discounts and gift vouchers.



• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!

We are seeking experienced and proactive Customer Experience Manager to oversee daily operations, customer service, and staff management. Ideal candidates will have prior experience in shopping malls, kindergartens/nurseries, or large-scale expos/events, where strong organizational and people-management skills are essential.

Key Responsibilities:

• Supervise daily floor operations, ensuring smooth workflow and excellent visitor/customer experience.
• Manage staff schedules, assign duties, and monitor performance.
• Maintain a safe, clean, and welcoming environment for all visitors.
• Handle customer inquiries, feedback, and complaints with professionalism.
• Coordinate with other departments (security, maintenance, housekeeping, etc.) to ensure seamless operations.
• Monitor compliance with health, safety, and company standards.
• Support event setups, exhibitions, or activities within the premises.
• Provide training and guidance to staff to uphold service excellence.
• Prepare daily/weekly reports on operations, incidents, and improvements.

Qualifications & Skills:

• Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience as a Floor Manager or similar supervisory role in malls, nurseries/kindergartens, or expos/events.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations with professionalism.
• Knowledge of health & safety regulations and customer service standards.
• Flexible to work shifts, weekends, and holidays as required.

Job Type: Full-time

Application Question(s):

• Do you have a proven experience in malls, nurseries/kindergartens, or expos/events.

Experience:

• Customer experience Manager: 2 years (Required)

Language:

• Any European languages (Required)

Weareaverda

About Us

Averda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialized range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil & gas, automotive, retail and hospitality.

Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing use of the planet's limited natural resources and driving the circular economy. The company's portfolio of services range from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly-regulated hazardous waste streams including medical waste and dangerous chemicals. Recent investments have further developed the company's waste treatment capabilities, with the goal of providing circular recovery options in all markets.

The company currently employs over 9,000 people worldwide, helping to provide secure employment amongst the communities it serves. Protection of environmental and human health is the company's highest priority, and it operates in full compliance with international standards for quality control wherever it operates, currently: UAE, Saudi Arabia, Oman, Qatar, Morocco, South Africa, and India.

Our Mission

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers' needs.

For over 30 years, we've taken pride in keeping cities, communities, and the environment clean and sanitary. But today we go far beyond just cleaning. We provide a full end-to-end service for our clients across developing and emerging economies who, like us, care about what happens to their waste. Together, we find solutions which recover or unlock the value in materials others call 'waste'. We use the latest technology and our best creative minds to solve environmental problems and ensure we leave a cleaner and more sustainable world for our children.

Our Values

Deliver. Care. Inspire

Our values remain the same as the day we were founded - deliver, care and inspire. We deliver for our clients. We care for our planet and our people. We inspire others through our actions.

Our Vision

Our world without waste.

We share a vision of a world where materials are not merely discarded, but are reused, recycled, and recovered. A world without waste.

Role Summary

The
CX Agent
will help manage customer communication including complaints from different channels by providing exceptional service to every customer at every touchpoint within the Averda customer journey. The agent will ensure that every interaction is a chance for us to wow an existing or potential customer, or an opportunity to improve if we fall short of their expectation.

The CX Agent will also drive and improve overall customer experience by creating more engaged customers and meeting the company's NPS target. Finally, they will be expected to perform designated admin tasks that can affect the overall customer experience with 100% accuracy.

The CX Agent will be reporting directly to the CX Lead and will become part of a high-performing, fast-paced Global CX Centre comprised of fun, energetic, and strong believers in customer-first approach (that so-called customer obsession) agents located across Averda locations who will act as the voice of our customers.

Experience

• Minimum of 2 years of work experience in a related field.
• Experience in a business-to-business and business-to-customer service

Qualification

• Minimum of a Diploma, preferably in Business Administration.
• Excellent English speaking, reading, and writing skills. Hindi and Arabic are a plus.
• Intermediate to Advanced MS Office skills especially in MS Excel.
• Fun, energetic, and strong believer in customer-first approach.

Knowledge

• Knowledge of customer service principles and practices.
• Ability to learn quickly and proficiently to absorb and retain new information.
• Demonstrate excellent organizational skills in planning & managing daily activities including scheduling, data input, invoicing, etc.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren't afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose -
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:
Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda's business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:
If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit Customer Support Specialists to be based in our Seoul office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in
Korean
, we would love to hear from you

In this Role, you'll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you'll Need to Succeed:

• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute
• Willing to work rotating shifts
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of integrity and confidentiality

Visa will be supported.

Discover More About Working At Agoda

• Agoda Careers
• Facebook
• LinkedIn
• YouTube

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.

We are looking to hire a
Coordinator - Customer Experience
who will be responsible for providing administrative support to CX deliverables and coordinating with the different departments within the company on various activities including client gifting, stock management and replenishment for gifts, stationary, and ensures accurate recording of all information.

Key Responsibilities:

• Coordinates with the Marketing department to have complete information related to social media posts, events or small-scale gatherings in boutiques and brief the team accordingly to be ready for client enquiries.
• Collaborates with all departments to ensure timely communication and consolidation of data and requirements.
• Participates in the implementation and execution of department directives, initiatives and programs (i.e. team building, internal staff meetings, trainings, etc.
• Coordination for cakes, flowers, special gifting suppliers and ensure delivery at the right time to clients.
• Manage all invoicing of gifts from all suppliers.
• Handle exception request from the boutiques and coordinate approval from line manager.
• Manage the logging and storage of CRM customer cards received from the different branches and perform quality check on them and have them ready for any claim on privacy.
• Monitor Logging of data related to client celebrations by colleagues, report consolidation, ensuring that all the top clients are getting the right recognition via coordinating with boutique managers prior to dates.
• Invoice gifts that are allocated for celebrations against recipient records.
• Managing the inventory of the compensation gifts and of the retention gift.
• Coordinating with Couriers to facilitate delivery to clients for service recovery in case of complaints.
• Liaises with logistics Department on deliveries to the different POS.
• Create trackers for important KPIS not available in the native systems.
• Liaise with all other department for any needed information for smooth operation.
• Performs random checks against customer related standards internally or with the customer facing colleagues against agree on list of findings. (e.g. gift reaching clients, client eligibility for gift requests.)
• Assist with Dubai Watch Week related activities and coordination.
• Review and regularly update contact details and location listings on our websites, malls websites and principal brands websites to ensure consistency of message for customers.

In order to be successful in this role, you should have:

• Bachelor's degree or equivalent.
• 1-3 years job related experience.
• Excellent written and verbal communication skills.
• Basic understanding of database concepts
• Knowledge of prioritization, managing workload effectively.
• Familiarization with statistical tools.

If you are ready for your next challenge, Apply Now

Role:
Manager – Cx

Location:
Dubai

Reports to:
Head of Customer Experience

About STYLI

STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.

Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.

What you'll do:

• Leverage data to identify and size customer pain points across the pre-order and post-order journey
• Define and deliver the CX initiatives that target key input metrics, with clearly scoped objectives and timelines
• Collaborate cross-functionally - Business, Product, Tech, Operations, and Customer Service teams - to ideate and execute initiatives
• Redesign customer journeys and internal processes to reduce customer friction and enhance experience
• Track and own key CX metrics - NPS, CSAT, Delivery experience and other key CX metrics to evaluate impact and guide ongoing improvements.

What you'll need?

• Proven track record of leading cross-functional projects or strategic CX initiatives with measurable outcomes in a fast-paced environment
• Ability to interpret data, size opportunities, and generate actionable insights
• Comfortable working with limited guidance, managing ambiguity, and driving projects from concept to completion with ownership.
• Experience of working in digital industry
• Ability to design creative, customer-first solutions for process and journey improvements
• Start-up and/or consulting experience of
  minimum 5 years