1 380 Customer Centric Mindset jobs in the United Arab Emirates

This role is centered around leading the development of innovative customer experiences across various channels and devices. The ideal candidate will have a strong understanding of user experience and usability principles, as well as expertise in information architecture and content strategy.

Key responsibilities include leading teams to concept, design, and deliver standout digital products, activations, and ecosystems. The candidate will also be responsible for setting the creative direction for experience-led briefs and bringing them to life through systems thinking and design craft.

The successful candidate will have a solid understanding of innovative technologies, particularly AI, and experience working with standard IA and UCD tools and processes. They will also be familiar with content management systems and e-commerce platforms.

Akqa fosters a meritocratic culture that encourages ownership and collaboration. From our location in Dubai, we offer our staff the opportunity to produce meaningful work for world-class clients.

Required Qualities and Characteristics:

• Global knowledge of where experience design is heading across UX and UI.
• Experience in the MENA region, specifically UAE and KSA.
• Extensive information architecture/content strategy/user experience/usability experience for blue-chip clients.
• Experience in line management and team development.
• Experience working with standard IA and UCD tools and processes.
• Solid understanding of innovative technologies, particularly AI.
• Experience with content management systems and e-commerce.
• Experience in cross-platform design.

Benefits:

Akqa is an Equal Opportunities Employer committed to fostering a varied and inclusive work environment. We believe great work happens when we're together, fostering creativity, collaboration, and connection. Our hybrid approach includes required in-office days. Please discuss any accommodations or flexibility needs during the interview process.

The Guest Service Specialist is the primary point of contact for visitors, delivering exceptional customer experience.

Key Responsibilities:

• Welcome and greet visitors with a friendly demeanor
• Provide professional reception service
• Assist visitors with inquiries and direct them to the appropriate individual or department

• Answer incoming calls in a timely and professional manner
• Transfer calls to the relevant individuals or take accurate messages when necessary
• Handle general inquiries and provide information about the organization

• Maintain a clean and organized front desk area
• Manage the reception area to ensure a neat and professional appearance
• Receive and distribute mail and packages

• Schedule appointments and meetings for company personnel
• Coordinate meeting room reservations and manage conference room schedules

• Provide administrative support to various departments, including data entry, filing, and photocopying
• Assist with handling office supplies and inventory management

• High school diploma or equivalent qualification
• Proven experience as a Receptionist or in a customer service role is a plus
• Excellent communication and interpersonal skills
• Professional and pleasant demeanor
• Ability to handle multiple tasks and manage time efficiently
• Strong organizational and administrative skills
• Fluency in English Language is preferred

Customer Experience Professional

The Customer Experience team is seeking a highly motivated and organized professional to help us drive customer satisfaction and loyalty. We are looking for someone who is passionate about delivering exceptional customer experiences and has the skills and expertise to analyze data and develop insights that inform our business decisions.

About the Role:

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• Service Metrics Monitoring:
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• Collect, track, and report service KPIs across customer channels and business units.
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• Highlight performance gaps and assist in implementing corrective actions.
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• Maintain data accuracy and integrity for all service performance metrics.
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• Survey Administration:
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• Deploy customer surveys (e.g., NPS, CSAT, benchmarking) in coordination with the Team Leader.
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• Analyze survey feedback and prepare detailed reports for stakeholders.
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• Support focus groups and customer engagement surveys as required.
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• Data Analysis and Reporting:
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• Conduct basic to intermediate data analysis to generate insights for customer experience improvements.
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• Prepare and deliver reports and dashboards on a regular basis.
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• Ensure timely and accurate delivery of reports to stakeholders.
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• Collaboration and Support:
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• Coordinate with internal teams and external vendors to ensure the successful execution of surveys and data collection activities.
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• Provide support to the Team Leader and Head of Customer Insights and Performance as needed.
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• Process Improvement:
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• Identify opportunities to streamline data collection, reporting, and survey processes.
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• Contribute to the enhancement of tools and methodologies used for data analysis and reporting.
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• Leadership:
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• Act as a role model, promoting adherence to organizational values and ethics to foster a value-driven culture.
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• Change Management:
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• Lead change management efforts through continuous improvement, considering global standards and business environment changes.
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• Identify and resolve strategic delivery risks and issues.
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• Define and cascade transformation initiatives across the bank.
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• Translate transformation strategies into actionable roadmaps.
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• Ensure timely, high-quality project delivery, including vendor management.
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• Reporting:
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• Prepare timely, accurate functional reports aligning with FAB standards.
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• Presents progress, challenges, and next steps to management.
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• Ensures effective program reporting and stakeholder communication.
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• Utilizes support teams for project implementation and manages vendor quality.
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Unlock new possibilities for customer success as a seasoned advocate, driving business growth through tailored solutions and exceptional service expertise.

We're seeking a highly skilled professional to join our team in promoting Service Cloud, our cutting-edge customer service application. As a Trailblazer, you'll be at the forefront of innovation, shaping the future of customer experience and support.

Your key responsibility will be to consult with customers on their unique challenges and goals, providing expert guidance on leveraging Salesforce Service Cloud to achieve remarkable business outcomes.

In this role, you'll work closely with current and prospective clients, fostering strong relationships built on trust and understanding. Your deep knowledge of the software industry and exceptional interpersonal skills will enable you to identify opportunities and develop effective solutions that drive results.

To succeed in this position, you should possess:

• Proven experience in solution sales within the software industry
• Excellent communication and interpersonal skills
• Ability to maintain high productivity and manage competing priorities effectively

You can expect a world-class training program, competitive benefits package, and a dynamic work environment that values collaboration and creativity.

Job Summary:

We are seeking an experienced leader to oversee our customer experience initiatives, ensuring a seamless and personalized experience for our customers.

Key Responsibilities:

Requirements:

Must have 10+ years of experience in a customer-centricity or related field, with 2+ years of managerial experience.

Closing date: 13/08/2025
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 62384
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

To develop and execute customer experience (CX) strategy across Mediclinic Middle East, ensuring seamless, hospitality-inspired, personalized and emotionally intelligent experiences across all patients, family, and visitor touchpoints. This role (based in Dubai) acts as a strategic integrator and senior practitioner of the Voice of the Customer (VoC), shaping the strategic direction, translating insights into tangible improvements, influencing functional priorities, and embedding a patient-first culture across the organization, driving long-term customer loyalty through a holistic VoC approach.

• Lead the development and implementation of a customer experience strategy aligned with business goals and desired patient outcomes.
• Lead the establishment and scaling of VoC programmes across the group to capture feedback continuously and ensure insights are actioned to drive tangible improvements, across multiple functions and service lines.
• Lead service design initiatives to improve or transform touchpoints (digital, clinical, operational and human).
• Report on progress and use data to influence executive decision-making.
• Align team objectives and deliverables to organisational goals.
• Drive staff development through Personal Development Plans (PDPs) and upskilling.
• Upskill stakeholders on CX mindset and service behaviours.
• Build and nurture strategic relationships with cross-functional internal and external stakeholders to embed CX.
• Collaborate with product, digital and operations teams to co-create new customer experien

Post Bachelors' qualification with demonstration of continuous learning

8–10 years relevant experience, including at least 3 years in a leadership capacity

• Client experience and skills within a large, complex organisation
• Ability to develop and implement comprehensive e-commerce strategies and to manage and optimise e-commerce platform to improve user experience and optimize overall performance.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Job Title: Guest Services Agent

Marry a luxury lifestyle with a rewarding career at our 5-star hotel, boasting stunning views of the Dubai cityscape.

We are seeking talented individuals to join our team and offer opportunities for growth and development within a dynamic and inclusive work environment.

• A chance to progress in your hospitality career with extensive training and mentorship.
• Cultivate your leadership skills by managing a Front Office team and contributing to exceptional guest experiences.
• Participate in ongoing learning opportunities with experienced professionals in the region.

To excel in this role, you will need to:

• Effectively manage shifts, leveraging data insights to drive operational efficiency and guest satisfaction.
• Promote quality awareness among front office associates, fostering a culture of continuous improvement.
• Demonstrate strategic thinking in leading a team to deliver outstanding results.

In joining our hotel, you become part of a global portfolio of brands, committed to diversity, equity, and inclusion. We provide a competitive compensation package, including accommodation, meals on duty, and transportation benefits.

We are seeking a talented individual to join our hotel team as a specialist in customer experience.

This role offers a unique opportunity for personal and professional growth within a dynamic and supportive environment.

Become a part of our team and contribute to creating unforgettable experiences for our guests, colleagues, and the planet.

• Prioritize guest satisfaction and ensure seamless interactions.
• Develop strong relationships with internal stakeholders to drive business results.

Our ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and a commitment to teamwork.

In this role, you will have the opportunity to:

• Collaborate with cross-functional teams to resolve issues and improve processes.
• Participate in training programs to enhance your knowledge and skills.
• Contribute to initiatives that promote a positive work environment and foster employee engagement.

If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.