706 Customer Centric Mindset jobs in the United Arab Emirates

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• 1+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

Justlife is revolutionizing the region with its beautifully designed all home services app and is seeking talented, innovative professionals who think beyond limits.

Are you interested in shaping the future of home services within a rapidly growing tech startup based in Dubai?

Join us and commit to becoming #everydaybetter !

Take on a vital role as a Customer Experience Partner in our Customer Experience department and be part of this exciting journey of continuous growth and success.

• Handle incoming complaints with priority, providing friendly, cheerful, and professional service
• Manage customer reviews from Google Business, Google Play, and App Store
• Initiate call-backs for clarification on customer inquiries
• Update customers on booking statuses and confirmations
• Respond courteously and efficiently to customer questions and requests
• Handle escalated urgent complaints from various channels
• Conduct complaint investigations and collaborate with other departments
• Evaluate information from a technical perspective for proper analysis
• Maintain high customer satisfaction levels promptly and effectively
• Investigate root causes of complaints and implement resolutions
• Keep a complaints log and participate in process improvements

• Bachelor's degree from an accredited university
• At least 1 year of professional customer service experience
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills in Arabic and English
• Proficiency in MS Office
• Ability to interact effectively across different levels and cultures
• Experience in customer interactions
• Ability to multitask, prioritize, and manage time efficiently

Enjoy a start-up environment with a dynamic culture and fulfilling workplace. Our benefits include:

• Extra day off on your birthday
• Free credits for our services
• Team-building activities and challenges

We also focus on your growth and recognition through:

• Continuous learning opportunities and career development
• Performance management system
• Recognition programs and employee discounts

At Justlife, we envision a life free from chores, allowing you to focus on what matters most. As the region’s leading super app for home services, we connect customer needs with on-demand services through our innovative platform.

Since 2015, we've digitalized the cleaning industry in the UAE and expanded across the GCC, offering a wide range of home services with a network of trained professionals. We serve over 6 million sessions across several countries, with a team committed to putting people first.

Join us and let’s become #everydaybetter together!

Contract : 12+ Month

Location: Riyadh , KSA

Roles and Responsibilities

• Analyzing data and identifying opportunities for improvement of company policies, procedures, and customer service practices
• Help in building business strategies and milestone basis the analysis and industry in-depth knowledge.
• Recommending changes to improve customer satisfaction levels and ensure customer loyalty
• Designing and implementing training programs for employees on customer service techniques to improve interactions with customers
• Preparing reports detailing findings from research studies and proposals for how to improve customer satisfaction levels
• Creating plans for improving the customer experience by identifying opportunities for improvement and implementing changes
• Designing and optimizing customer journeys and effective Customer journey mapping
• Serve as the primary point of contact for customers, providing them with an exceptional level of service throughout the customer lifecycle
• Understand customer needs and pain points, documenting feedback and relaying it to the appropriate internal teams
• Design and implement a proactively reach-out mechanism to customers to address concerns and eradicates dissatisfaction
• Handle customer escalations in a professional and efficient manner
• Generate reports and dashboards on customer satisfaction levels and customer feedback
• Identify process improvements to enhance the customer experience
• Serve as a liaison between customers and other departments

• Helping Customer improve its customer service and satisfaction ratings through developing surveys and focus groups
• Participate in customer focus groups and user testing sessions
• Develop end-to-end new analysis and report on customer experience-related topics (business scoping and understanding, data extraction, analysis, definition of priority metrics, report development)
• Leverage data analytic reports to analyze customer feedback and share the findings with relevant stakeholders
• Assist Corporate Functions and Regions/Sectors in identifying and prioritizing major pain points across key customer journeys
• Maintain detailed tracking of ongoing initiatives related to Customer Experience, identify and report key deviations/risks/questions
• Track and monitor the processes related to data gathering and analysis to ensure accurate and efficient reports
• Analyze survey results, translate them into monthly reports and ad-hoc detailed reports (e.g. per touch point per segment), and share with relevant stakeholders
• Ensure consistency and quality in the BL across inner and outer loop processes (review callbacks, assist with huddles, and coach when needed)
• Maintain a relationship with the CX Platform vendor
• Evaluate IT vendor solutions to measure and collect customer feedback
• Liaise with IT on all technical requirements, initiate change requests, and follow up on new developments/upgrades of systems
• Delivering more profitable customer relationships by helping companies understand, design, and deliver better customer journeys.
• Create Actionable Insights C Reporting them to the top management

General consulting capabilities:

• Ability to manage own work against the project plan to ensure a superior client experience.
• Understand the client's business, follow sector trends, and learn leading practices.
• Conducts research on economics, sector, and market conditions to better understand the client's needs.
• Gather and interpret financial information to help strengthen proposed recommendations
• Articulate thoughts and ideas in a clear and composed manner to instill confidence in the team and clients.
• Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.
• Recognize technology as a business enabler.
• Applies experience to enhance standard methods and tools; promotes their use through knowledge sharing.
• Ability to consider end-user experience throughout the development cycle to deliver requirements and enhance adoption.
• Applies 'user-centered design' to evaluate design scenarios against end-user experience and requirements within a domain (e.g., Cloud technologies, mobile).

Required Skills and Ǫualifications

• Utilities experience is a must, preferable experience will be in water sector.
• Bachelor’s degree in business or related field. Master preferred.
• 20+ years of Industry experience in a companies having a successful C recognized CX Program.
• In-depth knowledge of customer experience best practices and trends
• Experience leading and managing a team of customer experience professionals
• Professional certification in customer experience or a related field
• Excellent communication, interpersonal, and presentation skills
• Ability to think strategically and analytically to identify problems and recommend solutions
• Proven project management experience
• Flexibility and adaptability to change
• Strong commercial acumen demonstrated while serving as a trusted confidant and advisor.
• Strong knowledge of Microsoft Excel, PowerPoint, BI and Access.
• Strong organizational skills and attention to detail.
• Strong oral and written communication skills.
• Highly productive working under pressure and within time constraints.
• A creative and agile approach to workplace challenges creative and agile approach to workplace challenges.

The Customer Experience Specialist will be the first point of contact for users and practitioners on our platform. This role requires a compassionate and knowledgeable professional who understands healthcare services, can handle booking inquiries, and ensures smooth appointment management.

• Customer Support & Communication: Answer calls and inquiries from users and practitioners with professionalism and empathy. Guide users through the booking process, address concerns, and assist with troubleshooting. Ensure high customer satisfaction through clear and supportive communication.
• Appointment Scheduling Management: Handle reschedules, cancellations, and follow-ups efficiently using the platform's internal system. Coordinate with practitioners and users to accommodate booking changes. Maintain accurate records of interactions and updates.
• Operational Efficiency & Organization: Track pending requests, ensure timely follow-ups, and identify operational issues affecting customer experience. Collaborate with the internal team to improve service quality and streamline processes.

Benefits: Salary is 6 AED.

Location: Dubai, United Arab Emirates

Customer service excellence, effective communication, multitasking, and time management skills.

Jobseekers from any Asian country are encouraged to apply.

Customer Experience Representative

Abu Dhabi, UAE

• Preferably with automotive experience
• Filipino applicants are encouraged to apply
• Excellent communication skills
• Pleasing personality and strong interpersonal skills are a plus

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A dedicated Service Operations Manager is required to oversee the entire operations of receiving, following up, and delivery of customer vehicles to ensure exceptional after-sales service.

This role involves mediating between customers and Principals at the Corporate offices for all service-related issues, monitoring Principals' websites for customer concerns, and meeting with customers to resolve their issues.

• Assign jobs to the Service Advisor team based on booking schedules or walk-in customers to ensure a fair distribution of work.
• Monitor the team's activities to guarantee smooth execution in accordance with the PRIME process, providing customers with a professional and welcoming experience from start to finish.
• Negotiate service offers to customers to achieve mutually beneficial outcomes.
• Provide technical guidance to customers and offer solutions to maximize positive outcomes during the initial contact.
• Liaise with members from relevant departments to prioritize jobs and ensure timely availability of parts.
• Verify job completion reports against job cards to ensure comprehensive details prior to delivery.
• Review invoices against job cards to confirm alignment with agreed payment amounts and related information from the workshop.
• Handle complaints from dissatisfied customers through the Principal's customer care department.

Education: Automotive Engineering Diploma or equivalent from a recognized institution.

Experience: A minimum of 5 years of experience as a Service Advisor in an automotive workshop setting, with at least 2 years in a supervisory capacity.

Skills:

• Strong knowledge of transportation management, workshop organization, and administration.
• Sound technical expertise in vehicle diagnosis and repair, including familiarity with technical software.
• Valid UAE driver's license.
• Analytical thinking and problem-solving abilities.
• Planning and organizational skills.
• Excellent written and verbal communication skills in English (Arabic language proficiency is an asset).
• Proficiency in Microsoft Word and Excel.

We are a prominent family business established in Abu Dhabi in 1958. We continue to thrive under the leadership of our founding brothers, driven by a commitment to preserving and enhancing our legacy.

We remain dedicated to supporting Abu Dhabi's growth by delivering exceptional services and support across various sectors, including energy, hospitality, and real estate.

As the primary point of contact for our valued guests, you will have the unique opportunity to set the tone for an unforgettable experience.

Delivering exceptional service is at the heart of this role, where your goal will be to ensure every interaction exceeds their expectations and leaves a lasting impression.

This position offers a chance to develop and hone your skills in providing top-notch service, resolving guest concerns, and creating personalized experiences that cater to their needs.

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as the ability to work effectively in a fast-paced environment.

• Key Qualifications:
• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Flexibility and adaptability to changing situations
• Strong problem-solving and conflict resolution skills

The ideal candidate will be a proactive and results-driven individual who is passionate about delivering exceptional guest experiences. If you are looking for a challenging yet rewarding role that allows you to make a real impact, then this could be the perfect opportunity for you.

As a Guest Service Officer, you will enjoy a range of benefits, including:

• A competitive salary and bonus structure
• A comprehensive training program to help you excel in your role
• Ongoing support and development opportunities to enhance your skills and knowledge
• A dynamic and inclusive work environment that values diversity and promotes collaboration

We are seeking an accomplished Guest Relations Manager to join our team. This dynamic role demands exceptional interpersonal skills, a warm personality, and excellent communication abilities to deliver outstanding customer service and ensure a memorable experience for all guests.

The ideal candidate will possess the ability to multitask efficiently in a fast-paced environment, cultivate personalized services that align with our establishment's standards, and contribute significantly to our reputation and guest loyalty.

• Main Responsibilities:
• Provide exceptional service to guests by anticipating their needs and preferences.
• Resolve guest complaints promptly and effectively to ensure satisfaction.
• Coordinate with various departments to fulfill guest requests efficiently.
• Maintain detailed records of guest interactions and feedback for quality purposes.
• Assist in organizing special events and recovery measures for VIP guests.
• Deliver concise and professional communication in person, by phone, and online.
• Monitor and ensure cleanliness and functionality of guest areas consistently.
• Train and mentor junior staff on maintaining high guest service standards.
• Participate in department meetings to provide insights and improve strategies.
• Uphold our establishment's reputation by ensuring service excellence at all times.
• Gather and analyze feedback for continuous improvement in guest services.
• Liaise with external vendors to enrich guest experiences and services offered.

• Requirements:
• Proven experience in guest relations, hospitality, or customer service roles.
• Excellent communication skills, both verbal and written, for diverse audiences.
• Strong problem-solving abilities and a keen attention to detail are required.
• Must be able to manage multiple tasks and work under pressure effectively.
• Proficiency in using hospitality management software and related technologies.
• Flexible working hours, including weekends and holidays, are mandatory.
• A degree in Hospitality Management or related field would be advantageous.

About the Role:

This is a mid-level position that requires strong leadership skills and the ability to work independently. The successful candidate will have a proven track record of delivering exceptional customer service and improving guest satisfaction.

This role plays a pivotal part in shaping our customer experience strategy. The successful candidate will oversee the seamless customer journey across all touchpoints by collaborating with department heads to enhance customer satisfaction, efficiency, and profitability.

Job Purpose:

The Customer Experience Director is responsible for creating, managing, and executing the customer experience strategy. This includes overseeing large teams and developing AI and automation solutions to enhance customer experience.

• Oversee customer service and operations, ensuring optimal sizing and geographical placement for cost and CX efficiency.
• Implement automation and AI solutions to enhance customer experience.
• Collaborate across business functions to deliver a seamless end-to-end customer experience.
• Collect feedback from customer-facing teams to guide them in maintaining a customer-centric attitude.
• Develop and manage a team of customer experience specialists with deep domain expertise.
• Foster strategic thinking and customer orientation within the team.
• Work with directors and heads of other departments to ensure customer-centricity in their work.
• Promote changes in processes to improve overall customer experience.
• Monitor and track ROI on transformation opportunities and drive continuous process improvement.
• Advocate for solutions at the executive level and manage customer escalations.
• Develop and implement an analytics strategy for service delivery, leveraging relevant technologies.
• Establish guidelines and solutions to address customer priorities with a customer-centric mindset.
• Participate in strategic projects to ensure customer-centric implementation.
• Lead units to implement customer experience improvement plans using agile methods.
• Manage and analyze customer voices using NPS, competitive benchmarking, and trend analysis.
• Utilize various tools to collect and analyze customer feedback for actionable insights.
• Create a database to understand customer needs and expectations through data analysis.
• Implement customer satisfaction and recommendation ratings to enrich understanding of customer needs.
• Use Design Thinking to identify customer pain points and plan end-to-end customer journey enhancements.

Requirements:

Key Skills and Qualifications:

Bachelor's degree or higher in a relevant field such as Business Administration, Marketing, Economics, Financial Management, Psychology, or Statistics.

Minimum 10 years of proven experience in roles related to customer experience design and management, product development, and voice of customer collection.

Desirable skills and qualifications :

• Experience in the logistics industry and familiarity with relevant technologies.
• Knowledge of quality management systems such as ISO, Six Sigma, and lean leadership.
• Strong understanding of digital products and services.
• Preferably with a strong understanding of Design Thinking, Agile Mindset, or Value Stream Management Approach.
• Self-starter with a strong creative and problem-solving mindset.

Leadership Behaviors:

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaboration & breaking silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills:

• Customer Centric Mindset
• Leadership Skills
• Strategic Thinking
• Presentation Skills
• Crisis Management
• Problem Solving
• Analytical Thinking
• Team Leadership
• Communication