What Jobs are available for Customer Experience in the United Arab Emirates?

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE In DUBAI RIGHT NOW)

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.
• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.

Experience 6 - 12 Years

Salary 50 Lac To 1 Crore P.A.

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification Other Bachelor Degree

• Good Communication
• Customer Care Executive
• Customer Advisor
• BPO
• Telecaller
• Telesales
• Walk in

Career Opportunities: Client Relations Specialist (4159)

We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

Duties and Responsibilities:

• Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
• Virtually manage a defined portfolio of accounts to maintain and grow the business.
• Track account activity to identify churn risks and work proactively to eliminate these risks.
• Penetrate current customer accounts for potential cross-sell opportunities.
• Win back “Lost Clients” within the region
• Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
• Work with Centralized pricing team on developing new clients from the spot market.
• Develop customers of our existing customer base.
• Focus on development & growth within our key strength markets, services & trade lanes.
• Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
• Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Required Skills and Abilities:

• Must be able to communicate effectively and persuasively.
• Excellent oral and written communication skills.
• Excellent listening and negotiation skills.
• Multiple languages an advantage
• Ability to multi-task and work independently.
• High level of attention to detail.
• Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Ability to build rapport and maintain relationships with clients.

• Competitive remuneration package including a personalised sales incentive plan
• Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
• Flexibility on location and office alignment, depending on personal circumstances
• Training and development
• Friendly, fun and relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions
• Opportunities for career development and advancement.

Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations . In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations .

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• (Preferred) Experience handling international customers or multi-language support

Were looking for a passionate and detail-oriented User Experience Designer to craft intuitive, elegant, and impactful digital experiences across our platforms. You will be responsible for transforming complex business requirements into seamless user journeys and high-quality interface designs that elevate the customer experience.

As a key member of our design team, youll collaborate closely with product managers, developers, and the customer journey team to bring strategy to life through thoughtful design solutions.

• Lead end-to-end UX design processes from research, ideation, and wireframing to prototyping and final delivery.

• Translate business requirements and customer insights into user flows, journey maps, and interactive prototypes .

• Collaborate with the Customer Journey team to design experiences that align with strategic goals.

• Use Figma as your primary design tool to produce high-quality design systems, wireframes, and clickable prototypes.

• Partner with developers to ensure pixel-perfect implementation and uphold design quality during development.

• Conduct usability testing and gather feedback to refine designs and improve user satisfaction.

• Contribute to the evolution of our design standards, UI components, and brand consistency across digital touchpoints.

• Present design concepts clearly to stakeholders at all levels through compelling storytelling and visuals.

Youre a creative thinker who thrives at the intersection of user needs, technology, and business goals. Youre driven by data, fueled by empathy, and have an eye for detail that ensures every element feels purposeful.

• Have 5+ years of UX design experience with a portfolio showcasing strong UX and UI capabilities.

• Are proficient in Figma (a must-have) and familiar with Adobe Creative Cloud or other visual design tools.

• Have experience designing interactive platforms in service-oriented environments such as Government, Banking, or Telecommunications .

• Possess the ability to communicate design thinking effectively across all organizational levels.

• Are detail-oriented , organized, and comfortable managing multiple projects simultaneously.

• Combine UX expertise with a solid background in UI or graphic design .

• Believe in user-centered design and use research to guide decisions.

• Are an excellent communicator and presenter , able to explain your design rationale confidently.

• Bring a collaborative, solutions-oriented mindset and can balance user needs with business objectives.

• Have an exceptional eye for detail you can spot a misplaced full stop a mile away!

Abu Dhabi, United Arab Emirates | Posted on 09/30/2025

User Experience & Design ConsultantJob Summary:

We are looking for a creative and user-centric User Experience & Design Consultant to elevatethe quality and engagement of our digital platforms and content. This role combines contentdesign for senior executives, modernization of internal applications, and creation of compellinginterfaces and animated visual materials for web, intranet, and external communications.

Job-Specific Responsibilities:

Design professional presentations, infographics, and content for board and seniorleadership use.

Lead enhancements for the intranet and website to boost usability and accessibility.

Modernize the interfaces of internal applications, aligning with UI/UX best practices.

Create mock-ups, wireframes, and clickable prototypes for new applications.

Conduct user research and usability testing to gather actionable insights.

Develop 3D animated materials to enrich presentations and digital content.

Ensure all digital designs meet accessibility standards (e.g., WCAG compliance).

Maintain brand consistency across all platforms and media.

Collaborate with communications, IT, and business units to understand needs andtranslate them into intuitive designs.

Use modern design tools (Figma, Adobe Suite, etc.) to develop scalable and responsivedesigns.

Support training and awareness sessions around UX/UI principles within theorganization.

Improved engagement with board and executive content

Enhanced usability and satisfaction with intranet and web platforms

Modernized internal application interfaces with improved user adoption

Increased quality and clarity of visual communications

User-centered design practices embedded across digital teams

Job Requirements:

Bachelor’s degree in Interaction Design, Graphic Design, Computer Science, or relatedfield.

Experience in creating both 2D and 3D content and animations

Strong understanding of UX principles and web/app accessibility guidelines

Video editing skills using After Effects and Premiere are a plus.

Minimum Experience Level:

10+ years in UX/UI design or content design

Experience creating high-impact presentations for executives

2+ years in user testing and design research

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Full Name *

Email *

Phone *

Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.