435 Customer Experience jobs in the United Arab Emirates

Closing date: 13/08/2025
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 62384
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

To develop and execute customer experience (CX) strategy across Mediclinic Middle East, ensuring seamless, hospitality-inspired, personalized and emotionally intelligent experiences across all patients, family, and visitor touchpoints. This role (based in Dubai) acts as a strategic integrator and senior practitioner of the Voice of the Customer (VoC), shaping the strategic direction, translating insights into tangible improvements, influencing functional priorities, and embedding a patient-first culture across the organization, driving long-term customer loyalty through a holistic VoC approach.

• Lead the development and implementation of a customer experience strategy aligned with business goals and desired patient outcomes.
• Lead the establishment and scaling of VoC programmes across the group to capture feedback continuously and ensure insights are actioned to drive tangible improvements, across multiple functions and service lines.
• Lead service design initiatives to improve or transform touchpoints (digital, clinical, operational and human).
• Report on progress and use data to influence executive decision-making.
• Align team objectives and deliverables to organisational goals.
• Drive staff development through Personal Development Plans (PDPs) and upskilling.
• Upskill stakeholders on CX mindset and service behaviours.
• Build and nurture strategic relationships with cross-functional internal and external stakeholders to embed CX.
• Collaborate with product, digital and operations teams to co-create new customer experien

Post Bachelors’ qualification with demonstration of continuous learning

8–10 years relevant experience, including at least 3 years in a leadership capacity

• Client experience and skills within a large, complex organisation
• Ability to develop and implement comprehensive e-commerce strategies and to manage and optimise e-commerce platform to improve user experience and optimize overall performance.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Our ideal candidate will manage sales within the showroom, engage with customers to understand their needs, and provide product recommendations. They will ensure every customer receives a tailored experience and be responsible for presenting quotations and maintaining stock levels.

• Greet and engage with customers in the showroom, understanding their needs and providing them with appropriate product recommendations.
• Prepare and present quotations, ensuring the best possible options are provided for every customer.
• Assist in product selection and explain features, benefits, and technical details of sanitary wares, tiles, and glass partitions.
• Maintain and organize showroom displays, ensuring products are well-presented and up-to-date.
• Keep track of stock levels and ensure popular items are always available for customer purchase.
• Report weekly on sales activities, customer feedback, and inventory status.
• Work closely with the external sales team, management, and other departments to ensure a smooth and efficient customer experience.
• Follow up with customers after sales to ensure satisfaction and address any concerns or queries.
• Participate in weekly internal sales meetings with colleagues and management to share progress, strategies, and market insights.
• Collaborate with the operations team to ensure timely and accurate product delivery.
• Handle customer queries, complaints, and feedback with a focus on providing excellent customer service.

• Fluent in Arabic and excellent communication skills in English, both verbal and written.
• Ability to work in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

We value diversity and inclusion, creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Are you passionate about delivering exceptional customer experiences?

We are a dynamic team seeking a skilled professional to drive our customer service initiatives forward.

This is your opportunity to make a meaningful contribution to our organization and play a key role in shaping our customer service strategy.

You will be responsible for implementing customer service guidelines that align with our company vision and mission, working closely with our leading customer service team.

• Develop and implement customer service strategies to support sales teams and maintain ongoing relationships with customers in the Middle East and Africa region;
• Align customer service procedures with international best practices;
• Maintain accurate records and follow up on orders between customers, the central customer service, and local sales teams;
• Provide knowledgeable information about our products and services to customers;
• Support customers with proactive solutions that add value to sales execution;
• Monitor customer satisfaction and feedback to contribute to our quantitative and qualitative targets;

You will also perform other related duties as required to ensure the continuous operation of our office.

Degree in Business Administration or equivalent;

At least 2 years of customer service experience in an international company;

Fluent in English; knowledge of Spanish and Arabic is optional;

The Customer Relationship Officer plays a vital role in ensuring a superior experience for members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

• Member Engagement and Support: Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy. Greet members warmly and provide personalized assistance to ensure a seamless experience. Actively promote membership upgrades, class bookings, and premium services.
• Complaint Resolution: Handle member complaints and resolve issues promptly, escalating to management when necessary. Follow up to ensure issues are resolved to the member's satisfaction.
• Membership Management: Assist with member onboarding, renewals, cancellations, and account management. Maintain accurate member records in the system, ensuring data privacy and security.
• Collaboration: Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication. Support marketing initiatives by promoting events, offers, and programs.
• Facility Tours And Promotions: Conduct guided tours for prospective members, highlighting the club's premium amenities and services. Proactively recommend personalized services to enhance the member experience.
• Member Retention: Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention. Identify at-risk members and implement strategies to enhance their experience.

• Entry-level seniority
• Full-time employment
• Finance and Sales job function
• Wellness and Fitness Services industry

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We are seeking a highly skilled and charismatic ambassador to join our team as a Customer Experience Ambassador. In this role, you will be the first point of contact for our guests, setting the tone for their entire experience.

Your primary responsibility will be to consistently provide exceptional service, ensuring that every guest feels welcome and valued from the moment they arrive. This includes greeting guests with a smile, offering assistance with food and beverage menu items, and following outlet policies and procedures.

To be successful in this role, you must possess excellent communication and organizational skills, as well as the ability to work independently and as part of a team. Fluency in English is required, with additional languages being an asset. A minimum of 1-2 years of experience in food and beverage operations, preferably in a similar quality hotel, is also necessary.

In addition to your technical skills, you must demonstrate a friendly, outgoing personality, with a proactive and resourceful approach to problem-solving. Strong decision-making abilities and the capacity to work long hours are also essential.

Key Responsibilities:

• Provide exceptional customer service, consistently exceeding guest expectations
• Assist guests with food and beverage menu items, providing informative and helpful guidance
• Follow outlet policies, procedures, and service standards at all times
• Collaborate with colleagues to ensure seamless delivery of services

What We Offer:

• A competitive salary and benefits package
• Opportunities for career growth and development within our organization
• A dynamic and supportive work environment
• Access to ongoing training and professional development programs

Requirements:

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proactive and resourceful approach to problem-solving
• Strong decision-making abilities
• Capacity to work long hours, including evenings and weekends

Job Title: Customer Experience Cloud & AI SME

Location: Remote / UAE / Portugal

Company: Kompetenza

Department: AI & Service Cloud Development

Reports To: director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement.

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.

This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption.

Key Responsibilities

• Develop & Optimize Self-Service Customer Portals
• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud
• Implement self-service automation and AI-driven workflows to improve customer interactions
• Ensure portals are intuitive, scalable, and personalized with guided service journeys
• Integrate Einstein AI and automation tools for proactive customer support and case resolution
• AI-Powered Virtual Agents & Automation
• Develop and optimize AI-driven virtual agents within Salesforce and external platforms
• Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support
• Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms
• Ensure AI agents learn from interactions to continuously improve customer responses
• Cross-Platform AI Automation & Integration
• Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations
• Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs
• Implement AI-powered predictive analytics to personalize customer experiences
• Customer Engagement & AI Mentorship
• Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey
• Work directly with customers to understand their challenges and tailor AI/self-service solutions
• Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals
• Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities
• Data Intelligence & AI Performance Optimization
• Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements
• Continuously monitor AI agent performance and customer engagement metrics to optimize processes
• Ensure compliance with data security, privacy, and ethical AI practices
• AI & Innovation Strategy
• Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions
• Work with internal teams to align AI automation with business and customer service objectives
• Evaluate and integrate new AI and automation tools to enhance customer experience
  
  

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)
• Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows
• Experience with Salesforce Flow, Omni-Channel Routing, and case automation
• Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce
• Knowledge of API integrations, RPA, and machine learning-driven automation
  
  

• Passionate about customer experience, AI, and digital transformation
• Comfortable working directly with clients, understanding their self-service & AI needs
• Strong problem-solving and analytical skills to build impactful automation solutions
• Excellent communication & presentation skills, able to mentor and train customers
• Ability to learn quickly and stay updated on the latest AI and self-service technologies
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Experience Host

Welcome to our esteemed establishment, where we take pride in delivering exceptional experiences for our valued guests. Our team of dedicated professionals strives to create lasting memories through attentive service and meticulous attention to detail.

Guest Service Line Agent

Welcome to our luxurious urban resort, where elegance and refinement come together in a unique experience. As a Guest Service Line Agent, you will play a key role in providing exceptional service to discerning guests from around the world.

Our resort boasts a five-star boutique property, offering one, two, and three-bedroom villas with private pools and breathtaking views of the surrounding landscape. You will have the opportunity to work in a dynamic environment, surrounded by nature's beauty and the thrill of equestrian pursuits.

Some of your key responsibilities will include:

• Providing prompt and courteous responses to incoming telephone calls
• Connecting calls efficiently and maintaining a tidy workspace
• Handling guest requests with politeness and professionalism
• Maintaining accurate records and reporting on daily activities
• Collaborating with Front Office and other departments for seamless communication
• Participating in up-selling and cross-selling opportunities to enhance guest experience
• Staying informed about industry trends, competitors, and resort product knowledge

As a valued member of our team, you will be expected to embody our brand values, demonstrating enthusiasm, energy, and a commitment to excellence in every aspect of your role.

To succeed in this role, you should possess:

• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment
• Familiarity with customer service principles
• Basic computer skills and proficiency in software applications

We offer a range of benefits to support your personal and professional growth, including:

• Competitive salary and bonus structure
• Opportunities for career advancement and professional development
• A comprehensive benefits package
• A fun and supportive work environment

This is a full-time position, working 40 hours per week. We are an equal opportunities employer and welcome applications from diverse candidates.

We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist.

As a key member of our front desk operations, you will be responsible for delivering exceptional customer service to our guests. Your passion for creating memorable experiences and strong communication skills will make you an asset to our team.

This is a challenging role that requires the ability to multitask, manage competing priorities, and maintain a high level of professionalism in a fast-paced environment.

• Provide excellent customer service and create a positive experience for our guests
• Manage guest requests and preferences efficiently and effectively
• Work collaboratively with colleagues to achieve team goals and objectives
• Stay up-to-date with industry trends and best practices to continuously improve our services

• Previous experience in the hospitality industry, preferably in a front desk or guest services role
• Strong verbal and written communication skills in English
• Ability to work well under pressure and handle multiple tasks simultaneously
• Highly organized and able to maintain high standards of professionalism and efficiency
• Team player with a positive attitude and strong work ethic

Award-winning hospitality company