What Jobs are available for Customer Data in the United Arab Emirates?

Job Description:

• Serve customers in a timely and professional manner, ensuring to deliver excellent customer service.
• Provide advice and guidance to the client to correctly answer their question.
• Ensure 100% data entry accuracy on all typing applications.
• Achieve monthly target of 250 applications.
• Guide and train new team members, set the role model example.
• Support when sick or annual leave leaves the rota short staffed, and ensure the customers are never waiting for staff.

Required Experience:

• At least 1-2 years’ experience in customer service and government relations

Required Education & Qualification:

• With UAEpassport & family book holder
• High school or Degree holder

Skills Required:

• Knowledge of UAE government processes and regulations.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Ability to work collaboratively with teams and independently handle government process.

Any Additional Requirements:

• Strong communication skills both Arabic and English
• Excellent interpersonal and problem-solving skills

Job Description:

• Serve customers in a timely and professional manner, ensuring to deliver excellent customer service.
• Provide advice and guidance to the client to correctly answer their questions.
• Ensure 100% data entry accuracy on all typing applications.
• Achieve monthly target of 250 applications.
• Guide and train new team members, setting the role model example.
• Support when sick or on annual leave to ensure the customers are never waiting for staff.

Required Experience:

• At least 1-2 years’ experience in customer service and government relations.

Required Education & Qualification:

• UAE passport & family book holder.
• High school diploma or degree holder.

Skills Required:

• Knowledge of UAE government processes and regulations.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Ability to work collaboratively with teams and independently handle government processes.

Any Additional Requirements:

• Strong communication skills in both Arabic and English.
• Excellent interpersonal and problem-solving skills.

Data Science Manager - Customer | Al-Futtaim Automotive

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
As a Data Science Manager (Customer) at Al-Futtaim Automotive, you will lead customer-centric AI and advanced analytics initiatives that drive marketing performance and enhance the customer experience. This role focuses on building predictive models, customer insights, and hyper-personalization solutions that create measurable business impact.

What you will do

• Build and deploy predictive models such as lead scoring, precision marketing, marketing attribution, customer segmentation, and hyper-personalization.
• Standardize and optimize marketing performance KPIs across brands using advanced statistical methods and data visualization.
• Deliver actionable customer insights through cohort analysis, customer lifetime value modelling, churn prediction, and campaign performance analysis.
• Collaborate with stakeholders to identify, define, and prioritize high-impact use cases supported by data-driven business cases.
• Lead and mentor a team of data scientists to deliver scalable AI/ML solutions that directly improve marketing ROI and customer experience.

Required skills to be successful

• Advanced knowledge of ensemble methods, gradient boosting, uplift modelling, and multi-arm bandits for marketing optimization.
• Expertise in attribution models (Markov chains, Shapley values), clustering techniques, recommender systems, and hyper-personalization.
• Proficiency in NLP, reinforcement learning, cohort analysis, lifetime value modelling, and churn prediction.
• Strong problem-solving skills and the ability to translate complex data science solutions into business value.
• Excellent stakeholder management, communication, and project management capabilities.

About the team
You will report to the Head of Customer Data Science and lead a small team comprising a Data Science Manager and Data Scientists. The team plays a pivotal role within the Finance Department at Al-Futtaim Automotive, driving innovation in customer analytics and marketing science.

What equips you for the role

• Bachelor’s, Master’s, or PhD in Marketing Analytics, Computer Science, or a related field.
• 7+ years of experience in customer analytics, data science, and AI/ML solutions.
• Hands-on expertise with machine learning techniques including CNNs, RNNs, LSTMs, time series forecasting, survival analysis, graph neural networks, Bayesian and causal modelling.
• Skilled in Python, SQL, Databricks, and modern ML libraries (scikit-learn, TensorFlow, PyTorch, Prophet, ARIMA/SARIMA).
• Proficient in CRM systems, marketing analytics platforms, and MLOps practices.
• Experience with LLMs, RAGs, and modern AI-based recommendation systems.
• Strong leadership skills to manage and mentor a data science team.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Join us at Enquo, where we're dedicated to harnessing the transformative power of data and technology. As leaders in technology and data solutions, we prioritize humanity in everything we do. Our mission is clear: to empower organizations to unlock the full potential of their data through cutting-edge technology and exceptional services.

We envision a brighter future, where technology ignites extraordinary achievements and drives profound transformation. Here at Enquo, challenges are opportunities, and our passionate team thrives on making meaningful impacts on society. With humility and a collaborative spirit, we leverage teamwork and creative thinking to deliver optimal and trustworthy solutions.

Asa purpose-driven company, were passionate about using data and technology as catalysts for positive change. Our vision extends to a world where everyone can harness the power of data to reach their fullest potential. At Enquo, honesty, trust, and empathy form the foundation of our simple business language. Were agile, adaptable, and committed to bridging any business need with innovative data solutions.

Join our journey, where curiosity and entrepreneurship drive us to explore uncharted territories and create solutions that truly matter. We foster a collaborative and inclusive environment, valuing every team member's contributions. If you're a talented, curious, and creative individual who thrives in a fast-paced, dynamic setting, we invite you to be part of our mission. Together, let's create new opportunities through data and technology, shaping a more humane future for all.

Enquo: fueling a better future through innovation, data, and technology.

The Master Data Management Lead will be responsible for defining, designing, and building dimensional databases to meet business needs. Assisting in the application and implementation procedures of data standards and guidelines coding structures and data replication to ensure access to and integrity of data sets.

• Excellent experience in Master Data Management including include Meta-Data Management, Data Migration, Data Security and Data Transformation/Conversion
• Experience in ETL processes and advanced SQL skills.
• Intermediate Requirements Gathering/Elicitation, Documentation, and Source to Target mapping skills.
• Working knowledge of Conceptual, Logical and Physical Data Modeling concepts as well as Database design concepts
• Practical experience working in an Agile Methodology

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• Proven experience in data quality management, with at least 8 years of experience in a leadership role.
• Strong understanding of data quality frameworks, tools, and methodologies.
• Proficiency in SQL and experience working with data profiling tools.
• Excellent analytical and problem-solving skills.
• Leadership and team management abilities.
• Effective communication and collaboration skills.
• Familiarity with data governance principles is a plus.

Effective Business Decisions Using Data Analysis

ID 257

Course: Effective Business Decisions Using Data Analysis

This interactive, applications-driven 5-day course will highlight the added value that data analytics can offer a professional as a decision support tool in management decision making. It will show the use of data analytics to support strategic initiatives; to inform on policy information; and to direct operational decision making. The course will emphasize applications of data analytics in management practice; focus on the valid interpretation of data analytics findings; and create a clearer understanding of how to integrate quantitative reasoning into management decision making. Exposure to the discipline of data analytics will ultimately promote greater confidence in the use of evidence-based information to support management decision making.

• Discussions on applications of data analytics in management
• The importance of data in data analytics
• Applying data analytical methods through worked examples
• Focusing on management interpretation of statistical evidence
• How to integrate statistical thinking into the work domain

• Explain the scope and structure of data analytics.
• Apply a cross-section of useful data analytics.
• Interpret meaningfully and critically assess statistical evidence.
• Identify relevant applications of data analytics in practice.

• Professionals in management support roles
• Analysts who typically encounter data/analytical information regularly in their work environment
• Those who seek to derive greater decision-making value from data analytics

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. The daily workshops will be highly interactive and participative. This involves regular discussion of applications as well as hands-on exposure to data analytics techniques using Microsoft Excel. Delegates are strongly encouraged to bring and analyse data from their own work domain. This adds greater relevancy to the content. Emphasis is also placed on the valid interpretation of statistical evidence in a management context.

• Day One: Setting the Statistical Scene in Management
  • Introduction; The quantitative landscape in management
  • Thinking statistically about applications in management (identifying KPIs)
  • The integrative elements of data analytics
  • Data: The raw material of data analytics (types, quality, and data preparation)
  • Exploratory data analysis using Excel (pivot tables)
  • Using summary tables and visual displays to profile sample data
• Day Two: Evidence-based Observational Decision Making
  • Numeric descriptors to profile numeric sample data
  • Central and non-central location measures
  • Quantifying dispersion in sample data
  • Examine the distribution of numeric measures (skewness and bimodal)
  • Exploring relationships between numeric descriptors
  • Breakdown analysis of numeric measures
• Day Three: Statistical Decision Making – Drawing Inferences from Sample Data
  • The foundations of statistical inference
  • Quantifying uncertainty in data – the normal probability distribution
  • The importance of sampling in inferential analysis
  • Sampling methods (random-based sampling techniques)
  • Understanding the sampling distribution concept
  • Confidence interval estimation
• Day Four: Statistical Decision Making – Drawing Inferences from Hypotheses Testing
  • The rationale of hypotheses testing
  • The hypothesis testing process and types of errors
  • Single population tests (tests for a single mean)
  • Two independent population tests of means
  • Matched pairs test scenarios
  • Comparing means across multiple populations
• Day Five: Predictive Decision Making - Statistical Modeling and Data Mining
  • Exploiting statistical relationships to build prediction-based models
  • Model building using regression analysis
  • Model building process – the rationale and evaluation of regression models
  • Data mining overview – its evolution
  • Descriptive data mining – applications in management
  • Predictive (goal-directed) data mining – management applications

Overview

Job Title: Business Data Analyst (Banking) - Digital Transformation

Job Type: Full-Time Contract (1 year, renewable)

Location: On-site, Dubai, Dubai, United Arab Emirates

Job Summary:

Join our team as a Business Data Analyst at the forefront of digital transformation within a leading UAE bank. In this pivotal role, you will bridge business stakeholders and technology teams, applying deep analytical expertise to drive insights, optimize processes, and elevate customer journeys across key digital banking initiatives. Embrace an asynchronous work culture that values exceptional written communication and proactive problem-solving.

• Elicit, analyze, and document business requirements, user stories, and process flows for digital projects.
• Act as a key liaison between business units and technical teams to ensure clear understanding of project objectives.
• Conduct gap analysis and impact assessments for new features and system changes within core banking functions.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog grooming, and daily stand-ups.
• Design and execute test scenarios, supporting user acceptance testing (UAT) and solution validation.
• Write complex SQL queries to extract and analyze large datasets, generating actionable insights and KPI reports with Power BI.
• Translate analytical findings into clear, data-driven recommendations and presentations for diverse stakeholders.

• Bachelor’s degree in Computer Science, Engineering, Finance, Business, or a quantitative discipline.
• 5-9 years’ experience as a Business Analyst, with a strong background in Banking, Financial Services, or FinTech.
• High proficiency in SQL and PL/SQL, with hands-on experience in Power BI for data visualization.
• Proven experience working with core-banking systems and exposure to digital transformation projects.
• Solid understanding of Agile methodologies (Scrum, Kanban) and expertise with JIRA.
• Exceptional written communication skills, adept at working in asynchronous, collaborative environments.
• Strong analytical and critical thinking abilities with excellent stakeholder management.

• Relevant professional certifications (CBAP, PMI-PBA, Agile Scrum, Data Analytics).
• Experience with data modeling, Python or R for advanced analytics, and systems like Flexcube or OFSAA.
• Expertise in digital banking products, customer journey mapping, and process optimization.

Become part of our team and contribute to high-impact initiatives, working on projects that set industry standards and drive meaningful change. We foster an inclusive, high-performing culture offering career development opportunities, comprehensive benefits, and a collaborative environment to help you thrive.