16 Customer Engagement jobs in the United Arab Emirates

Overview

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for

• Bachelor's degree from an accredited university
• 2+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

Perks of being a part of Justlife

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ’JustHeroes’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

About us

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

#J-18808-Ljbffr

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service



• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store



• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear



• Update customers as needed with bookings status and confirmations



• Respond to customer questions and requests with courtesy, professionalism, and efficiency



• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments



• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports



• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation



• Maintain and deliver excellent customer satisfaction in a timely and effective manner



• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints



• Maintain complaints log and participate in process improvements

What we are looking for

• Bachelor's degree from an accredited university



• 2+ Years of professional experience in customer service



• Strong organizational, analytical, and problem-solving skills



• Excellent written and verbal communication skills (Arabic and English)



• Strong knowledge of MS Office (Word, Excel, etc.)



• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment



• Experience with customer interactions



• Ability to multitask, prioritize, and manage time effectively

Perks of being a part of Justlife

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!



• Free Justlife credits so you can enjoy our own services.



• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.



• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.



• Never-ending growth and fast career development and internal career opportunities.



• A fair and objective Performance Management System.

We recognize you

• Availability of company discounts and gift vouchers.



• A bonus for every successful Employee Referral.

About Us

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!

#J-18808-Ljbffr

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

• Develop and implement a customer experience strategy aligned with business objectives.
• Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
• Utilize AI, CRM platforms, and automation to streamline CX operations.
• Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
• Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
• Develop programs to enhance customer relationships and advocacy.

A successful Customer Service Director should have:

• A degree in Business Administration, Communications, or a related field.
• A strong background in the b2b customer experience within the technology industry.
• Excellent leadership and team management skills.
• The ability to handle complex customer complaints and queries.
• Strong communication and interpersonal skills.

#J-18808-Ljbffr

Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
• Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

• At least 3-4 years experience in a similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Joining us means you'll enjoy:

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• Permanent contract or B2B contract

We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr

This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.# Marketing Associate- Customer Experience**Povzetek delovnega mesta**Job Title: Customer Experience Marketing Associate Department: Marketing Reports To: Sr. Marketing Manager – Taste Location: Dubai, UAE Employment Type: Full-Time Job Summary We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.# **Key Responsibilities*** Assist in the development and execution of marketing campaigns across digital, print, and event channels.* Conduct market research and competitive analysis to support strategic planning.* Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.* Support content creation for social media, email marketing, presentations, and promotional materials.* Monitor and report performance metrics and KPIs.* Maintain marketing databases, assets, and calendars.* Coordinate logistics for trade shows, webinars, and other promotional events.* **Key Role Competencies*** **Communication Skills:** Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.* **Project Management:** Ability to manage multiple tasks and deadlines efficiently.* **Creativity & Innovation:** Brings fresh ideas and creative thinking to marketing initiatives.* **Analytical Thinking:** Comfortable working with data to derive insights and optimize campaigns.* **Collaboration:** Works well in team environments and builds strong relationships across departments.* **Attention to Detail:** Ensures accuracy and consistency in all marketing materials and communications.# # **Education & Qualifications*** # Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.* Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.# # **Experience Required*** # **1–3 years** of experience in a marketing role, preferably within the food & beverage, flavor, or consumer goods industry.* Experience supporting marketing campaigns and working in cross-functional teams. Smo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri IFF verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.Visit to learn more #J-18808-Ljbffr

**Job Description**
Are you a customer-obsessed sales professional with a passion for digital engagement, experience transformation, and front-office innovation? Do you have a proven track record of driving SaaS growth across customer-facing functions, including sales, marketing, and customer service? If so, this is your opportunity to lead strategic CX engagements across the Middle East and reshape how healthcare and life sciences organizations connect with patients, clients, and partners.
At Oracle, we empower organizations to deliver connected, data-driven, and personalized experiences through our market-leading Oracle Customer Experience (CX) Cloud. From digital marketing to omnichannel service and customer insights, our unified CX platform helps businesses enhance loyalty, increase revenue, and deliver measurable outcomes.
We are seeking a high-impact CX Sales Specialist to lead Oracle CX Cloud solution sales across healthcare, life sciences, pharma, and allied industries across the Middle East. Join us and drive the future of experience-led healthcare.
**Responsibilities**
**What You Will Do**
+ Develop and execute go-to-market strategies to position Oracle CX Cloud across key industry accounts in the Middle East.
+ Collaborate with Oracle account executives, CX solution engineers, and industry leads to target areas such as:
+ Patient and member experience transformation
+ Healthcare provider marketing and CRM modernization
+ Pharmaceutical B2B/B2C engagement platforms
+ Omnichannel contact center and self-service enablement
+ Lead value-based sales cycles, from discovery and solution mapping to proposal and deal closure.
+ Drive demand generation and pipeline building through Oracle campaigns and partner collaboration, with emphasis on both enterprise and SMB healthcare providers.
+ Align Oracle's CX vision with clients' digital transformation roadmaps, value-based care models, and operational KPIs.
+ Act as a strategic advisor to CMOs, Heads of Patient Engagement, CXOs, and digital teams.
+ Leverage success stories, case studies, and regional references to strengthen Oracle's position in competitive deals.
+ Ensure customer success post-sale by working closely with Customer Success Managers and implementation teams.
+ Maintain accurate CRM forecasting and reporting; deliver against quarterly and annual sales targets.
+ Oracle CX Cloud revenue growth across strategic accounts
+ Pipeline coverage and conversion in the SMB healthcare and life sciences segments
+ Customer satisfaction and CX reference creation across the region
+ Renewal and Win Rates for the CX solution.
**KPIs / Success Metrics** **Required Experience**
+ Deep understanding of CX technology (CRM, marketing automation, digital service, loyalty, etc.) in healthcare or regulated industries.
+ Experience with Oracle CX Cloud or comparable SaaS platforms (Salesforce, Adobe, Microsoft Dynamics, etc.).
+ Bachelor's degree in business, marketing, healthcare, or related discipline.
+ 8+ years of enterprise software sales experience, with 3+ years focused on CX or digital engagement platforms.
+ Strong consultative selling skills and ability to align CX with measurable business outcomes.
+ Fluent in English; Arabic fluency highly preferred.
+ Willingness to travel up to 50% across GCC and the broader Middle East.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

#J-18808-Ljbffr

The Role
Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading real estate agency in Dubai Job Description: • Handling all incoming and outgoing calls professionally, from clients, agents, and calls on behalf of management. • Managing the Manager’s calendar - meetings, appointment and schedules. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Supporting meeting preparations with agendas, documents, and follow-ups on action items.

Requirements
• Preferably Arabic Nationals, Male only and 35 years old below • Must have 2 years of experience in real estate in the UAE and must be familiar with the regulatory landscape in the UAE, including RERA, municipality, and commercial compliance. • Must be proficient in organizing files in CRM, basic AI tools such as ChatGPT, and capable of multitasking.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

The Role
Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 7K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading luxury Real Estate team in Dubai Job Description: • Handling all incoming and outgoing calls professionally, including client inquiries, suppliers, agents, etc. • Managing the Manager’s calendar, coordinating meetings, and ensuring all stakeholders are informed and aligned. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Serving as the primary liaison between management, clients, and partners, ensuring smooth and clear communication.

Requirements
• 40 years and below • Highschool diploma or Bachelor’s degree - business administration, Finance, Economics, or a related field. • Minimum of 2 years’ experience in Customer Service in real estate or related industry • Strong understanding of real estate properties, with a passion for luxury properties is a plus

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.