1 098 Customer Engagement jobs in the United Arab Emirates

At Ziina, we're on a mission to bring financial freedom to every person in the Middle East. We're building MENA's consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet.

As a Community Manager, you will play a key role in shaping the future of our community. You'll be responsible for creating a culture that fosters engagement, loyalty, and advocacy among our users.

• Develop and execute community-building strategies across various platforms (Instagram, LinkedIn, TikTok, WhatsApp, etc.)
• Create content that features our users at the center, whether it's through Reels, community interviews, or social-first storytelling
• Launch community-driven activations that support product launches, educational content, and brand campaigns
• Collaborate cross-functionally with Product, Marketing, and Customer Experience teams to integrate community insights into product feedback loops and user research
• Source and spotlight our most passionate community members—building an advocate/ambassador pipeline to fuel referrals, content, and UGC
• Support the marketing team with creative ideas, boots-on-the-ground coordination, and content production
• Define and own community KPIs—tracking engagement, sentiment, retention, and the overall health of our member base

• Demonstrate high integrity and a strong team-first mentality
• Thrive in creating order and structure from ambiguity
• Enjoy breaking down complex problems and finding thoughtful solutions
• Balance a big-picture mindset with attention to detail
• Take initiative and move quickly with a bias toward action
• Show tenacity and a strong work ethic
• Challenge assumptions and approach problems with first-principles thinking
• Embrace a growth mindset and seek continuous improvement
• Are eager to take ownership in a fast-paced environment
• Are based in, or open to relocating to, the UAE

• You've built a community program that directly influenced product feedback, referrals, or business growth
• You're fluent in Arabic and English
• You have experience managing and growing communities on platforms like Instagram and WhatsApp
• You're a confident on-camera and can co-create content
• You've organized in-person gatherings that feel thoughtful, on-brand, and creatively executed
• You're comfortable running light production (e.g., scripting, shooting, editing) or managing freelancers

Our team is built on the foundation of inclusivity, where every individual values and respects the unique experiences, perspectives, and ideas of their colleagues.

We believe in harnessing international expertise with deep cultural understanding to create a truly distinctive work environment. At our organization, you will receive unwavering support from your team and develop a strong relationship with your supervisor who will entrust you with increasing responsibilities and acknowledge your exceptional performance.

As we celebrate diversity and foster open communication, we grow stronger – together.

1. Deliver Exceptional Customer Service
• Answer incoming calls within established quality standards

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Job Purpose

To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose

To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank's products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor's degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

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Role Overview:

This full-time position for a Call Center Representative is based in Dubai.

The successful candidate will handle customer inquiries, resolve complaints, and provide information about company products and services. They will also manage customer accounts and maintain high levels of satisfaction.

• Customer Inquiries
• Complaint Resolution
• Product/Service Information
• Account Management

Applicants should possess excellent communication skills, both written and verbal. Computer literacy and the ability to multitask are essential. Prior experience in customer service, sales, or marketing would be beneficial.

• Excellent Communication Skills
• Computer Literacy
• Ability to Multitask
• Prior Customer Service Experience

Join to apply for the Customer Engagement Specialist role at Dicetek LLC

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Get AI-powered advice on this job and more exclusive features.

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Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.
Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank’s products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor’s degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority levelNot Applicable

• Employment typeContract

• Job functionOther
• IndustriesIT Services and IT Consulting

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Job Title: Customer Engagement Representative

• Manage large amounts of inbound and outbound calls in a timely manner, adhering to communication scripts when handling different topics.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell our services, enter accurate and detailed data into the system, meet key performance indicators, build sustainable relationships with customers, and keep records of all conversations in our call center database.

Strong communication and interpersonal skills.

Opportunities for career growth and development, competitive compensation package, and a dynamic work environment.

We are seeking a skilled Client Relations Coordinator to foster long-term relationships with clients, ensuring their satisfaction and needs are met.

Your key objective will be to safeguard revenue and retain clients through exceptional communication, problem-solving, and collaboration with internal teams.

• BUILD STRONG RELATIONSHIPS WITH KEY CLIENTS
• CREATE CUSTOMIZED PLANS TO ADDRESS CLIENT NEEDS
• ADVISE CLIENTS ON PROCESS IMPROVEMENTS FOR MAXIMUM PROFITABILITY
• SCHEDULE REGULAR MEETINGS TO ENSURE CLIENT SATISFACTION
• ACT AS PRIMARY POINT OF CONTACT FOR COMPLAINTS AND ESCALATE ISSUES AS APPROPRIATE
• COLLATERAL WORK WITH SALES TEAM TO UP-SELL OR CROSS-SELL SERVICES AND PRODUCTS
• ENSURE CONTRACT TERMS ARE MET BY BOTH PARTIES
• CONDUCT COMPETITOR ANALYSIS TO IDENTIFY NEW RETENTION STRATEGIES
• SET SALES AND REVENUE TARGETS AND WORK DILIGENTLY TO EXCEED THEM

• PROVEN EXPERIENCE IN CLIENT RELATIONS EXECUTIVE ROLE
• HISTORY OF MEETING AND EXCEEDING PERFORMANCE TARGETS
• BACKGROUND IN CUSTOMER SERVICE; INDUSTRY KNOWLEDGE IS A PLUS
• EXPERIENCE TRACKING RELEVANT KEY PERFORMANCE INDICATORS (KPIs)
• PROFICIENCY IN MS OFFICE AND CRM PLATFORMS SUCH AS SALESFORCE
• CUSTOMER-FOCUSED ATTITUDE
• EXCELLENT COMMUNICATION, NEGOTIATION, AND PROBLEM-SOLVING SKILLS
• ABILITY TO WORK EFFECTIVELY IN A TEAM ENVIRONMENT

We are seeking a highly skilled Customer Engagement Strategist to join our team. This is an exciting opportunity to work on executing customer retention, engagement, and conversion strategies.

The ideal candidate will be responsible for implementing end-to-end CRM campaigns, collaborating with cross-functional teams, and monitoring campaign performance metrics regularly. They will also have hands-on experience with the Braze platform, proficiency in using it for campaign management and analysis, and excellent written communication skills in both Arabic and English.

• Strong analytical skills with the ability to interpret data and derive actionable insights
• A creative mindset with an eye for detail to deliver engaging and personalized CRM campaigns
• Familiarity with A/B testing methodologies and a data-driven approach to decision-making
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Team player with excellent interpersonal and communication skills

This role offers a dynamic and motivating work environment where every day is an opportunity for growth and success. Our team champions inclusivity, diversity, and collaboration, creating an environment where everyone's achievements are celebrated and where success is the only way forward.

The successful candidate will be based at our Dubai office and will work closely with the CRM Manager to analyze customer journeys and identify opportunities for enhancing user experience, retention, and conversion rates. They will also ensure accurate and up-to-date customer data within the CRM system and maintain data hygiene and compliance with data protection regulations.

We are seeking an experienced Customer Engagement Representative to join our team in a real estate company. The successful candidate will be responsible for engaging with prospective clients, handling pre-sale activities, and sourcing new sales opportunities through outbound calls.

• Engage with prospective clients to keep them updated on the latest developments and offerings.
• Effectively manage and handle pre-sale activities to ensure seamless customer experience.
• SOURCE NEW SALES OPPORTUNITIES THROUGH OUTBOUND CALLS ON OUR EXISTING CLIENT DATABASE.
• Arrange meetings between agents and clients to facilitate business growth.

• A real estate background is preferred.
• Excellent communication skills in English, Arabic, and Russian (additional language is a plus).
• Patient and able to engage customers in conversation.
• Good sales ability and working knowledge of relevant topics.
• Candidate must have capacity to receive critique without internalizing it.
• Prior experience as a tele caller or in a similar role is required.