297 Customer Engagement jobs in the United Arab Emirates

What We're Looking For

• A Bachelor's or Master's Degree in Marketing or a related field is preferred.
• A proven track record of work experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
• Demonstrated proficiency in Customer Engagement Platforms such as Braze and Business Intelligence tools like Tableau or Power BI.
• Strong Business Acumen and Analytical Skills with the ability to translate data into actionable marketing strategies.
• Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present complex data insights to non-technical stakeholders.
• Superior Problem-Solving Skills and the competence to exceed expectations in dynamic and competitive operational environments.
• Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
• A hands-on attitude fueled by a Can-Do Spirit.

Key Responsibilities

• Leverages premium Customer Engagement Platforms to design, manage, and enhance bespoke engagement campaigns that align with FIVE's industry-leading standards.
• Continuously monitors and optimizes campaign performance, driving sensational engagement and maximizing ROI on all ad spend.
• Spearheads luxury event campaigns promoting FIVE's award-winning amenities and destinations, enhancing our five-star customer experience.
• Analyzes customer data using advanced Business Intelligence tools, identifying key trends and crafting actionable insights that elevate marketing strategies and customer touchpoints.
• Provides regular detailed reports on campaign performance, customer engagement metrics, and ROI, presenting insights to key stakeholders to support strategic decision-making.
• Curates personalized customer segmentation strategies, delivering highly tailored and effective marketing messages that resonate with our customers.
• Implements cutting-edge techniques to elevate guest loyalty programs, creating memorable and engaging customer journeys at FIVE.
• Collaborates seamlessly with marketing, sales, and product teams to ensure a cohesive and exquisite FIVE-styled customer experience across all touchpoints, embodying top-notch service standards.

You will be redirected to the company website to apply for this position.

Engagement Manager • United Arab Emirates

Role Purpose

We are seeking a highly skilled Customer Engagement Platform Specialist to optimize and maintain our Customer Relationship Management (CRM) system. This position will play as an enabler in strengthening customer relationships and driving sales and marketing strategies at Daman.

Key responsibilities include customizing our CRM platform to align with organizational needs, improving user experience, leveraging the system to support our strategic objectives, optimizing processes and ensuring data integrity.

1. CRM Administration and Optimization

• Provide system administration support for CRM systems, with a focus on user permissions, custom objects, and workflows, dashboards etc.
• Collaborate with technology and back-end stakeholders to create, manage, and optimize complex workflow rules, validation rules, approval processes and automation of routine tasks
• Ensure the sustainable and full usage of the CRM across the organization.
• Collaborate with Health Information Systems Team to establish a dedicated internal team or appoint an external vendor to drive the enhancements of the CRM system to meet the business need.

2. Data Analysis and Reporting

• Analyze data to generate insights into team operations, effectiveness, and overall productivity.
• Create and customize comprehensive sales, marketing, and executive reports from the CRM including dynamic dashboards Analyze reports to identify customer trends and actionable insights for the business.
• Establish workflows and standards for data entry to ensure consistency and accuracy.

3. Integration and Collaboration

• Facilitate seamless integrations with third-party applications, plugins, and other core systems, ensuring efficient data flow between platforms.
• Collaborate with various departments to capture and define business requirements for CRM implementation and enhancements and resolve any technical and functional issues
• Conduct regular meetings with key stakeholders to understand team needs and translate them into actionable CRM strategies.
• Continuously seek opportunities to innovate and enhance the existing CRM platform, leveraging emerging technologies and best practices to improve user experience and business processes

4. Training and Support

• Develop training manuals and conduct training sessions for staff on effective CRM usage.
• Troubleshoot user and software errors that hinder efficient technology interactions.
• Coordinate with the IT Support team for daily troubleshooting, bug fixing, and end-user support.
• Create and maintain comprehensive documentation on processes, policies, and application configurations.

Key Requirements and Qualifications

• Bachelor's Degree with a strong analytical and technical foundation.
• Over 5 years of experience in CRM administration, particularly with platforms such as Salesforce and Microsoft Dynamics.
• Demonstrated expertise in administering and configuring CRM systems, including the management of custom objects, workflows, validation rules, and user permissions.
• Proficiency in automating business processes, creating reports and dashboards, and conducting data analysis.
• Experience collaborating with commercial, financial, and data teams.
• Excellent communication and collaboration skills.
• Knowledge of SQL and Workbench, and familiarity with integrated tools such as Outreach and HubSpot is preferred
• Experience in health and general insurance is preferred.
• Additional certifications in CRM platforms would be an asset.

Skills & Competencies

• Proactive with a strong understanding of business operations and objectives, demonstrating the ability to drive initiatives independently.
• In-depth knowledge of CRM systems and related technologies, with experience in managing integrations and customizations across various platforms.
• Strong background in data analysis, reporting, and deriving actionable insights to inform business strategies and improve productivity.
• Familiarity with project methodologies and proven experience in managing complex, multi-stakeholder projects effectively.
• Experience working in multi-disciplinary teams, multicultural environment with the ability to engage effectively with stakeholders from various departments.
• Willingness to adapt to changing priorities and work environments, demonstrating flexibility in problem-solving and project execution.

As the Marketing Manager for EMEA Region you will play a pivotal role in driving existing customer revenue & engagement building strategies and programs to fuel Payoneers growth across the region. This role requires a resultsdriven marketer with a deep understanding of the EMEA market landscape strong influencing capabilities and expertise in both digital marketing and integrated campaign execution. You will work crossfunctionally with marketing teams customer success managers retention teams product and regional teams to optimize marketing initiatives and grow the customer revenue for Payoneer.

What youll be spending your time on:

Existing Customer Revenue Growth Strategy:

• Develop and execute regional marketing strategies & programs to drive existing customer revenue & engagement across the EMEA region.

• Build segment wise strategies to improve revenue & product adoption

• Develop life cycle strategy focusing on early life growth & retention.

Campaign Development & Execution:

• Lead the design execution and optimization of multichannel marketing campaigns (including digital content LCM paid media events and partnerships) focused on existing customer growth.

• Oversee campaign budgets ensuring effective allocation and maximizing ROI.

• Develop and track KPIs and performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.

Digital Marketing & Portfolio Management:

• Drive the adoption of digital channels such as Social SEO CRM and email marketing to support existing customer portfolio growth.

• Leverage data and insights to optimize campaign & portfolio management.

Market Research & Competitive Analysis:

• Conduct deep market research to understand local customer behaviors challenges and needs across key EMEA markets.

• Monitor and analyze competitor activities in the region to identify trends opportunities and threats.

• Regularly report on insights industry trends and competitive intelligence to help refine acquisition strategies.

CrossFunctional Collaboration:

• Work closely with marketing partnerships and customer success teams to align on growth initiatives ensuring a seamless customer journey from acquisition to onboarding.

• Partner with the product marketing team to ensure messaging and positioning resonate with new customers in EMEA.

• Collaborate with the regional leadership team to define marketing objectives ensure alignment with overall business goals and ensure regional success.

Have you done this kind of stuff

• • 812 years of marketing experience with a strong focus on customer portfolio management in the B2B or fintech sectors.
  • Proven success in developing and executing marketing strategies that drive customer revenue.
  • Experience managing endtoend digital marketing campaigns from strategy to execution to analysis with a datadriven mindset.
  • Industry Knowledge:
  • Experience in the financial technology or payments space is (a strong preference) preferred.
  • Strong understanding of the EMEA market dynamics with a focus on SMEs digital marketplaces and ecommerce businesses.

  Skills:

  • Strong marketing skills positioning & segmentation strategy messaging & content development monitoring & attribution skills
  • Expertise in digital marketing channels (SEO SEM display advertising email marketing social media).
  • Strong analytical skills with the ability to analyse performance data and optimize campaigns to improve ROAS (Return on Ad Spend).
  • Excellent communication and interpersonal skills with the ability to work crossfunctionally in a global organization.
  • Ability to work with marketing agencies manage and drive agency relationship
  • Fluent English (Arabic or Ukrainian is desired)

  Education:

  • Masters degree in marketing Business or related field (MBA or relevant advanced degree is a plus).

Who we are:

Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.

#LIRK4

#LIHybrid

Required Experience:

Manager

Role Purpose

We are seeking a highly skilled Customer Engagement Platform Specialist to optimize and maintain our Customer Relationship Management (CRM) system. This position will play as an enabler in strengthening customer relationships and driving sales and marketing strategies at Daman.

Key responsibilities include customizing our CRM platform to align with organizational needs, improving user experience, leveraging the system to support our strategic objectives, optimizing processes and ensuring data integrity.

1. CRM Administration and Optimization

• Provide system administration support for CRM systems, with a focus on user permissions, custom objects, and workflows, dashboards etc.
• Collaborate with technology and back-end stakeholders to create, manage, and optimize complex workflow rules, validation rules, approval processes and automation of routine tasks
• Ensure the sustainable and full usage of the CRM across the organization.
• Collaborate with Health Information Systems Team to establish a dedicated internal team or appoint an external vendor to drive the enhancements of the CRM system to meet the business need.

2. Data Analysis and Reporting

• Analyze data to generate insights into team operations, effectiveness, and overall productivity.
• Create and customize comprehensive sales, marketing, and executive reports from the CRM including dynamic dashboards Analyze reports to identify customer trends and actionable insights for the business.
• Establish workflows and standards for data entry to ensure consistency and accuracy.

3. Integration and Collaboration

• Facilitate seamless integrations with third-party applications, plugins, and other core systems, ensuring efficient data flow between platforms.
• Collaborate with various departments to capture and define business requirements for CRM implementation and enhancements and resolve any technical and functional issues
• Conduct regular meetings with key stakeholders to understand team needs and translate them into actionable CRM strategies.
• Continuously seek opportunities to innovate and enhance the existing CRM platform, leveraging emerging technologies and best practices to improve user experience and business processes

4. Training and Support

• Develop training manuals and conduct training sessions for staff on effective CRM usage.
• Troubleshoot user and software errors that hinder efficient technology interactions.
• Coordinate with the IT Support team for daily troubleshooting, bug fixing, and end-user support.
• Create and maintain comprehensive documentation on processes, policies, and application configurations.

Key Requirements and Qualifications

• Bachelor’s Degree with a strong analytical and technical foundation.
• Over 5 years of experience in CRM administration, particularly with platforms such as Salesforce and Microsoft Dynamics.
• Demonstrated expertise in administering and configuring CRM systems, including the management of custom objects, workflows, validation rules, and user permissions.
• Proficiency in automating business processes, creating reports and dashboards, and conducting data analysis.
• Experience collaborating with commercial, financial, and data teams.
• Excellent communication and collaboration skills.
• Knowledge of SQL and Workbench, and familiarity with integrated tools such as Outreach and HubSpot is preferred
• Experience in health and general insurance is preferred.
• Additional certifications in CRM platforms would be an asset.

Skills & Competencies

• Proactive with a strong understanding of business operations and objectives, demonstrating the ability to drive initiatives independently.
• In-depth knowledge of CRM systems and related technologies, with experience in managing integrations and customizations across various platforms.
• Strong background in data analysis, reporting, and deriving actionable insights to inform business strategies and improve productivity.
• Familiarity with project methodologies and proven experience in managing complex, multi-stakeholder projects effectively.
• Experience working in multi-disciplinary teams, multicultural environment with the ability to engage effectively with stakeholders from various departments.
• Willingness to adapt to changing priorities and work environments, demonstrating flexibility in problem-solving and project execution.

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Direct message the job poster from Dubai Holding

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

To develop the end-to-end customer experience and continuously develop DHCM's customer journey operations, achieving world-class customer service standards. This includes responsibility for the customer interaction strategy and roadmap and driving performance to deliver cohesive and optimal experience for all customer segments.

The main duties and responsibilities of this role:

• Digital Strategy: Define and implement a holistic digital strategy to enhance customer interactions.
• Customer Journey Optimization: Identify and implement new opportunities throughout the customer journey for high-performing, agile customer interactions.
• CRM & Digital Assets: Leverage CRM strategies and digital asset development to improve key interactions in the customer lifecycle.
• Customer Experience Analysis: Analyze and improve customer experience and repeat-customer behavior across key segments.
• Cross-functional Collaboration: Collaborate with other business areas, acting as the voice of the customer.
• Brand Enhancement: Develop a delivery plan to enhance DHCM's reach and reputation.
• Customer Relationship Management: Build strong rapport and cooperative relationships with customers, ensuring excellent satisfaction.
• Performance Management: Establish clear performance objectives and KPIs for each operation and employee, designing effective reporting mechanisms.
• Quality Assurance: Implement quality assurance programs to monitor, evaluate, and enhance DHCM's customer service procedures and protocols.
• Team Development: Coach, train, and provide professional development opportunities for direct reports.
• Demand Forecasting: Anticipate customer demands/volumes and recommend changes to facilities and customer service operations to ensure service level agreements are met.
• Complaint Management: Manage customer complaints, including root cause investigation, resolution, and recommendations for improvement.
• Feedback System: Develop and implement a customer survey feedback system.
• Regulatory Compliance: Ensure compliance with regulations impacting the customer.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s or master’s degree in business administration or a similar discipline.
• Minimum of 3-5 years’ experience in a similar field.
• Master’s degree in business administration or a similar discipline.
• Excellent interpersonal and communication skills.
• Passion for staying current with digital and technology trends.
• Detail-oriented with excellent communication skills.
• Adaptability to change priorities and openness to new ideas.
• Customer-focused approach.
• Strong time management, prioritization, and organizational skills.
• Proficiency in MS Office and relevant systems (e.g., Oracle).
• Ability to coach, mentor, and manage professionals.
• Strong problem-solving skills.
• Accuracy and attention to detail.
• Creativity and innovative thinking.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesFinancial Services, Real Estate, and Housing and Community Development

Referrals increase your chances of interviewing at Dubai Holding by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.