What Jobs are available for Customer Experience Director in the United Arab Emirates?

Abu Dhabi, United Arab Emirates | Posted on 09/30/2025

User Experience & Design ConsultantJob Summary:

We are looking for a creative and user-centric User Experience & Design Consultant to elevatethe quality and engagement of our digital platforms and content. This role combines contentdesign for senior executives, modernization of internal applications, and creation of compellinginterfaces and animated visual materials for web, intranet, and external communications.

Job-Specific Responsibilities:

Design professional presentations, infographics, and content for board and seniorleadership use.

Lead enhancements for the intranet and website to boost usability and accessibility.

Modernize the interfaces of internal applications, aligning with UI/UX best practices.

Create mock-ups, wireframes, and clickable prototypes for new applications.

Conduct user research and usability testing to gather actionable insights.

Develop 3D animated materials to enrich presentations and digital content.

Ensure all digital designs meet accessibility standards (e.g., WCAG compliance).

Maintain brand consistency across all platforms and media.

Collaborate with communications, IT, and business units to understand needs andtranslate them into intuitive designs.

Use modern design tools (Figma, Adobe Suite, etc.) to develop scalable and responsivedesigns.

Support training and awareness sessions around UX/UI principles within theorganization.

Improved engagement with board and executive content

Enhanced usability and satisfaction with intranet and web platforms

Modernized internal application interfaces with improved user adoption

Increased quality and clarity of visual communications

User-centered design practices embedded across digital teams

Job Requirements:

Bachelor’s degree in Interaction Design, Graphic Design, Computer Science, or relatedfield.

Experience in creating both 2D and 3D content and animations

Strong understanding of UX principles and web/app accessibility guidelines

Video editing skills using After Effects and Premiere are a plus.

Minimum Experience Level:

10+ years in UX/UI design or content design

Experience creating high-impact presentations for executives

2+ years in user testing and design research

Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

• Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
• Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

• At least 3-4 years experience in a similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
• A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Joining us means you'll enjoy:

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• Permanent contract or B2B contract

We are an equal opportunities employer and welcome applications from all qualified candidates.

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE In DUBAI RIGHT NOW)

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.
• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.

Experience 6 - 12 Years

Salary 50 Lac To 1 Crore P.A.

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification Other Bachelor Degree

• Good Communication
• Customer Care Executive
• Customer Advisor
• BPO
• Telecaller
• Telesales
• Walk in

Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations . In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations .

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• (Preferred) Experience handling international customers or multi-language support