12 Customer Experience Management jobs in the United Arab Emirates
Customer Relations Manager
Posted today
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Location: Abu Dhabi, UAE
Department: Customer Relations
Reports To: Director of Customer Relations
Position Type: Full-Time
With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.
Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.
Key Responsibilities:- Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
- Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
- Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
- Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
- Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
- Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
- Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
- Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
- Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.
- Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
- Proven experience (4+ years) in customer relations or a similar role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Customer-centric mindset and a passion for delivering outstanding customer experiences.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.
#J-18808-LjbffrCustomer Relations Executive
Posted 4 days ago
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Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading real estate agency in Dubai Job Description: • Handling all incoming and outgoing calls professionally, from clients, agents, and calls on behalf of management. • Managing the Manager’s calendar - meetings, appointment and schedules. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Supporting meeting preparations with agendas, documents, and follow-ups on action items.
Requirements
• Preferably Arabic Nationals, Male only and 35 years old below • Must have 2 years of experience in real estate in the UAE and must be familiar with the regulatory landscape in the UAE, including RERA, municipality, and commercial compliance. • Must be proficient in organizing files in CRM, basic AI tools such as ChatGPT, and capable of multitasking.
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
Customer Relations Executive
Posted 4 days ago
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Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 7K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading luxury Real Estate team in Dubai Job Description: • Handling all incoming and outgoing calls professionally, including client inquiries, suppliers, agents, etc. • Managing the Manager’s calendar, coordinating meetings, and ensuring all stakeholders are informed and aligned. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Serving as the primary liaison between management, clients, and partners, ensuring smooth and clear communication.
Requirements
• 40 years and below • Highschool diploma or Bachelor’s degree - business administration, Finance, Economics, or a related field. • Minimum of 2 years’ experience in Customer Service in real estate or related industry • Strong understanding of real estate properties, with a passion for luxury properties is a plus
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
Customer Relations Coordinator – Automotive / OEM Vehicle
Posted 19 days ago
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Job Description
The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key ResponsibilitiesMaintain assigned customer accounts and provide consistent support from order entry to delivery.
Process, verify, and post invoices, delivery notes, and packing lists.
Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
Prepare and manage periodic reports for submission to management.
Utilize technology tools to optimize logistics processes and communication channels.
Coordinate transportation arrangements that align with customer timelines and cost expectations.
Address and resolve customer concerns with efficiency and professionalism.
Collaborate with logistics and operations teams to ensure timely shipment and delivery.
Develop and maintain strong relationships with carriers, suppliers, and customers.
Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.
Support internal audits, fact-checking, and discrepancy resolution.
Perform additional tasks as assigned to support overall departmental goals.
RequirementsBachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.
Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.
Certified Customer Relations or Customer Service Support is preferred.
Proficient in MS Excel and basic accounting systems.
Strong understanding of logistics and supply chain processes.
Excellent data management and reporting skills.
Exceptional communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
High attention to detail and accuracy.
Customer-centric mindset with a focus on service excellence.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
To view other vacancies we have, please check our website ( ) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - .
VIP Customer Relations Officer - Russian Speaker
Posted 5 days ago
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We are seeking a polished and proactive Guest Relations Executive to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential. Key Responsibilities: • Serve as the first point of contact for clients, providing prompt and professional assistance. • Manage client communications via phone, email, and in person with a high level of service. • Present and explain company services to new and existing clients clearly and accurately. • Maintain accurate and up-to-date client records and interaction logs. • Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication. • Coordinate with internal departments to ensure smooth service delivery. • Uphold company policies and maintain strict confidentiality in all client dealings.
Requirements
• Minimum 2 years of UAE-based experience in a customer service or client relations role (required). • Bachelor’s degree (preferred). • Excellent verbal and written communication skills in English and Russian preferred. • Professional appearance and strong interpersonal skills. • Discreet, reliable, and customer-focused attitude. • High attention to detail and the ability to multitask in a fast-paced environment. • Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage. • Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred. Work Schedule: • Monday to Saturday | 9:00 AM – 6:00 PM
About the company
Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE. Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.
UAEN Guest Relations Officer (Customer Service) | Al-Futtaim Automotive | Trading Enterprises
Posted today
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UAEN Guest Relations Officer (Customer Service) | Al-Futtaim Automotive | Trading Enterprises
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the roleWe are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.
What you will do- Ensure customers receive the world's warmest welcome upon entering the branch
- Establish the reason for customer visits and direct them to the appropriate department
- Ensure customers with appointments are directed to the correct executive for a smooth transition
- Provide a warm send-off to customers exiting the branch
- Understand and manage the customer journey from start to finish
- Bachelor’s degree or equivalent
- Minimum of 1-year experience in customer service or a customer-facing role
- Proficiency in written and spoken English
- UAE National with family book
You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first‑class service.
What equips you for the roleYour experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.
About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer‑centric approach, constantly pushing the boundaries on innovation, quality standards, and value‑added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000‑member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
UAEN Guest Relations Officer (Customer Service) | Al-Futtaim Automotive | Trading Enterprises
Posted today
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UAEN Guest Relations Officer (Customer Service) | Al-Futtaim Automotive | Trading EnterprisesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.
What you will do
Ensure customers receive the world's warmest welcome upon entering the branch
Establish the reason for customer visits and direct them to the appropriate department
Ensure customers with appointments are directed to the correct executive for a smooth transition
Provide a warm send-off to customers exiting the branch
Understand and manage the customer journey from start to finish
Required skills to be successful
Bachelor’s degree or equivalent
Minimum of 1-year experience in customer service or a customer-facing role
Proficiency in written and spoken English
UAE National with family book
About the team
You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.
What equips you for the role
Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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Customer Experience Partner
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Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you- Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
- Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
- Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
- Update customers as needed with bookings status and confirmations
- Respond to customer questions and requests with courtesy, professionalism, and efficiency
- Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
- Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
- Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
- Maintain and deliver excellent customer satisfaction in a timely and effective manner
- Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
- Maintain complaints log and participate in process improvements
- Bachelor's degree from an accredited university
- 2+ Years of professional experience in customer service
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills (Arabic and English)
- Strong knowledge of MS Office (Word, Excel, etc.)
- Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
- Experience with customer interactions
- Ability to multitask, prioritize, and manage time effectively
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let’s become #everydaybetter, together!
#J-18808-LjbffrCustomer Experience Specialist - remote
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Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.
This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.
The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction
What your responsibilities will include:
- Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
- Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
- Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
- Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
- Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
- Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
- Work closely with IT teams to enhance UI/UX and implement features according to customers needs.
Qualifications:
- At least 3-4 years experience in a similar role
- Experience with digital retail products
- Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
- A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
- Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.
Preferred Qualifications:
- Excellent analytical, organizational, and communication skills
- High attention to detail and ability to work independently
Joining us means you'll enjoy:
- A vibrant and innovative work culture encouraging creativity and teamwork.
- Vast opportunities for professional advancement and skill enhancement.
- Flexible work arrangements and the potential for international work exposure.
- Permanent contract or B2B contract
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrMarketing Associate- Customer Experience
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