346 Customer Experience Management jobs in the United Arab Emirates

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

• Build and maintain strong client relationships by addressing needs and concerns.
• Develop and implement strategies to retain clients, reduce off-hires, and boost loyalty.
• Communicate regularly to provide updates, gather feedback, and resolve issues.
• Analyse client data to identify trends and improve satisfaction.
• Identify cross-sell and up-sell opportunities.
• Collaborate with sales, marketing, and support for a seamless client experience.
• Tailor retention strategies to different client segments with personalized approaches.
• Clearly present product value and benefits to encourage loyalty.
• Set and track KPIs to measure success and adjust strategies as needed.

• Bachelor's degree in business administration or a related field.
• Minimum of 3 years of experience in customer relations or a similar role.
• Industry experience in a customer-focused environment, preferably in the retail or hospitality sector.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Proven ability to handle challenging situations with professionalism and composure.
• Strong problem-solving and decision-making skills.
• Proficiency in CRM software and other relevant tools.
• Ability to work independently and manage multiple priorities.
• Fluency in multiple languages is a plus, particularly in regions with diverse customer populations.

Company Description

We are Supreme Advanced Industries, proudly based in the UAE and 100% Nationally owned. Since 2002, we have specialized in the defense industry, focusing on outfitting all types of motor vehicles and offering comprehensive vehicle modifications and upgrades. Our goal is to become a leading industrial force in the United Arab Emirates through innovation and high-quality products.

Role Description

This is a full-time on-site role for a Customer Relations Executive located in Al Ain. The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include communicating with clients, addressing their concerns, and maintaining an efficient flow of information between clients and the company.

Qualifications

• Interpersonal Skills and Communication skills
• Experience in Client Relations and Customer Satisfaction
• Customer Service skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Relevant experience in the automotive or defense industry is a plus
• Bachelor's degree in Business Administration or Automobile or Mechanical Engineering, or related field

A Customer Relations Manager (CRM) is the professional responsible for building and maintaining strong relationships between a business and its customers. Their main goal is to ensure customer satisfaction, loyalty, and long-term engagement with the company.

Here's a quick breakdown of the role:

Key Responsibilities

• Customer Service Oversight – Manage support teams, handle escalated complaints, and ensure customer issues are resolved quickly.
• Relationship Building – Develop strategies to strengthen customer loyalty and retention.
• Feedback Management – Collect customer feedback and analyze it to improve products, services, and processes.
• Communication – Serve as the bridge between customers and the company, keeping clients updated about services, policies, and new offerings.
• Strategy & Reporting – Create customer satisfaction reports, track performance, and design initiatives to improve customer experiences.

Requirement

• Excellent communication & interpersonal skills
• Problem-solving & conflict resolution
• Empathy & patience
• Leadership & team management
• FEMALE only
• Send Updated CV
• knowledge of luxury watches and luxury products can be a plus

Job Type: Full-time

Pay: AED3, AED5,000.00 per month

Package: 4,000 to 5,000+ incentives

Experience: minimum 2 years

Company Description

Snagging Masters was established to help tenants and buyers make better-informed decisions regarding their potential real estate properties. By conducting technical scans of real estate properties, Snagging Masters identifies potential issues to ensure transparent real estate transactions. Our goal is to achieve higher quality snagging reports that cover every little issue, helping our clients make sound investment decisions.

Role Description

This is a full-time on-site role for a Customer Relations Officer, located in Dubai, United Arab Emirates. The Customer Relations Officer will be responsible for managing customer support, enhancing client relations, ensuring customer satisfaction, and analyzing customer feedback to improve services. Day-to-day tasks include handling customer inquiries, resolving complaints, and providing updates on property scan results.

Qualifications

• Strong Interpersonal Skills and Client Relations experience
• Proven Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing customer needs and feedback
• Excellent verbal and written communication skills
• Ability to work on-site in Dubai, United Arab Emirates
• Bachelor's degree in Business, Communications, or related field is a plus
• Experience in the real estate industry is advantageous

At IRTH Group, we are shaping the future with innovation, precision, and excellence. As we continue to expand, we are looking for a talented and detail-oriented
Customer Relations Executive
who will play a vital role in managing the customer journey post-sales while ensuring timely and professional handling of collections.

About the Role
:

• As Customer Relations Executive, you will be the key point of contact for our valued customers, guiding them seamlessly through their journey with IRTH.
• Manage post-sales processes with precision, care, and a customer-first mindset.
• Handle collections in a professional, efficient, and relationship-driven manner.
• Work with advanced MS Office applications and ensure accurate reporting/documentation.
• Leverage your skills in CRM software (ODOO, Salesforce, or similar) to enhance customer tracking and engagement.
• Collaborate cross-functionally to ensure the highest level of client satisfaction.

What We're Looking For:

• Strong customer relations skills, warm, engaging, and solutions-focused.
• Prior experience with CRM systems (ODOO, Salesforce, or similar).
• Advanced MS Office proficiency.
• Multilingual ability, because we value connecting with clients in their language.
• Short notice availability preferred.
• Real Estate Developer experience is a big plus

Why Join IRTH Group?

At IRTH Group, we're not just a company; we're a family committed to building a brighter future together. Guided by our core values of
trust, strength,
and
agility
, we empower individuals to thrive and succeed in a dynamic, collaborative environment. We take pride in building great projects in prime locations, designed for future generations and offering exceptional value as an investor's product. IRTH Group stands as a symbol of legacy, resilience, and vision. Rooted in the foundation of a distinguished local family conglomerate, our privately held real estate investment platform draws strength from a heritage spanning over a century.

At IRTH Group, we are not just shaping the industry, we are setting the standard. If you are driven by ambition, excellence, and the pursuit of legacy, this is where your journey begins.

Are you ready to be part of something extraordinary?

We are seeking a polished and proactive Customer Relations Officer to join our team. This role is key to ensuring a seamless client journey—both for onboarding new clients and supporting existing ones—while adhering to company policies, especially those related to confidentiality and security.

As the face of the company, You will welcome clients, present our range of services, and perform a variety of administrative tasks to support the smooth daily operations of the facility. A strong focus on accuracy, discretion, and delivering an exceptional client experience is essential.

Key Responsibilities:

Welcome clients and provide high-level assistance throughout their journey with us.

Present and promote company services with professionalism and clarity.

Manage administrative duties related to facility operations.

Maintain precise and up-to-date client records.

Deliver outstanding customer service aligned with company standards and protocols.

Requirements:

Minimum 2 years of UAE-based experience (required).

Bachelor's degree (preferred).

Excellent verbal and written communication skills in English.

Exceptional presentation skills and immaculate grooming standards.

Discreet, professional, and service-oriented attitude.

Strong attention to detail, and the ability to perform under pressure—both independently and as part of a team.

Experience in luxury sectors such as jewellery, high-end retail, or banking/finance is preferred.

Proven ability to engage and support HNWI and VIP clientele.

Work Schedule:

Monday to Saturday | 9:00 AM – 6:00 PM

Flexibility required to work on weekends and holidays as per business needs.

We are seeking a 
polished, poised, and proactive Customer Relations Officer
 to join our prestigious high-end facility. In this client-facing role, you will be instrumental in delivering an impeccable customer journey—from onboarding new clients to ensuring our valued patrons receive the highest standard of support and service. Discretion, professionalism, and adherence to confidentiality and security protocols are paramount.

As the face of the company, you will warmly welcome clients, present our exclusive services, and handle key administrative responsibilities that ensure smooth daily operations. A meticulous eye for detail and a genuine passion for luxury service are essential.

Key Responsibilities

• Greet and engage clients with a refined and welcoming approach.
• Present and articulate our bespoke services with clarity, elegance, and confidence.
• Handle all administrative tasks related to client management and facility operations.
• Maintain accurate and confidential client records.
• Deliver a high-touch, tailored customer experience that reflects the standards of a luxury environment.

Requirements

• Minimum 
  2 years of experience in the UAE
   within luxury retail, high-end hospitality, or premium client service environments.
• Bachelor's degree (preferred).
• Fluent English communication skills—both written and spoken.
• Exceptional grooming and presentation standards suitable for a luxury setting.
• A discreet, composed, and service-focused mindset.
• Strong organizational skills, a proactive attitude, and the ability to thrive in high-pressure environments.
• Proven experience in dealing with 
  HNWI and VIP clientele
   in a luxury segment.

Work Schedule

Monday to Saturday | 9:00 AM – 6:00 PM

Flexibility to work weekends and public holidays is essential, based on client appointments and operational requirements.

Job Description

Job Description & Responsibilities

A Precious Metal Dealer is a specialized trader in high-value metals such as gold, silver. As a dealer, you will be responsible for buying, selling, and appraising these metals, and advising clients on the best investment opportunities. This role requires a strong understanding of market trends, pricing strategies, and the ability to build and maintain client relationships. Additionally, attention to detail and a keen eye for value assessment are essential. You will be working closely with investors, collectors, and industry experts, ensuring transparent and profitable transactions.

Responsibilities

• Develop and maintain a robust network of clients, investors, and industry professionals.
• Execute buying, selling, and trading of precious metals in various formats.
• Advise clients on purchasing strategies to achieve optimal investment outcomes.
• Maintain accurate inventory records and ensure secure storage of all dealings.
• Create detailed and transparent transaction records for all buying and selling activities.
• Negotiate prices with clients and counter-parties to maximize profit margins.
• Conduct market research to identify new opportunities and expansion possibilities.
• Ensure all the transactions comply with national and international trade regulations.
• Participate in industry events and forums to stay informed and network effectively.
• Provide exceptional customer service to foster long-term client relationships.

Requirements

• Bachelor s degree in finance, economics, or a related field is preferred.
• Proven experience with precious metals or commodities trading is a strong asset.
• Excellent negotiation skills with a strong understanding of trading practices.
• Solid analytical skills for effective market analysis and investment strategy development.
• Ability to assess the value and authenticity of various precious metals accurately.
• Strong attention to detail and a high degree of accuracy in all evaluations.
• Excellent communication skills for effective interaction with clients and partners.
• Capacity to handle confidential information with integrity and professionalism.
• Proficiency in relevant software tools and trading platforms is preferred.