245 Customer Experience Management jobs in the United Arab Emirates

Snagging Masters was established to help tenants and buyers make better-informed decisions regarding their potential real estate properties. By conducting technical scans of real estate properties, Snagging Masters identifies potential issues to ensure transparent real estate transactions. Our goal is to achieve higher quality snagging reports that cover every little issue, helping our clients make sound investment decisions.

This is a full-time on-site role for a Customer Relations Officer, located in Dubai, United Arab Emirates. The Customer Relations Officer will be responsible for managing customer support, enhancing client relations, ensuring customer satisfaction, and analyzing customer feedback to improve services. Day-to-day tasks include handling customer inquiries, resolving complaints, and providing updates on property scan results.

• Strong Interpersonal Skills and Client Relations experience
• Proven Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing customer needs and feedback
• Excellent verbal and written communication skills
• Ability to work on-site in Dubai, United Arab Emirates
• Bachelor's degree in Business, Communications, or related field is a plus
• Experience in the real estate industry is advantageous

• Full-time

• Dubai, United Arab Emirates

• Entry level

• Position : Customer Relations Executive (Tele calling)
• Date Posted : September 2, 2025
• Industry : Customer Service / IT Sales / Technology
• Employment Type : Full Time
• Experience : 1 to 4 years
• Qualification : Estimated Qualification like Bachelor Degree holder, Diploma / Degree / Certificate
• Salary : AED 5000 to 1000
• Location : Dubai, United Arab Emirates
• Company : Adroetech

Description : Hiring Customer Relations Executive (Tele-calling) Adroetech is (…)

We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

Snagging Masters was established to help tenants and buyers make better-informed decisions regarding their potential real estate properties. By conducting technical scans of real estate properties, Snagging Masters identifies potential issues to ensure transparent real estate transactions. Our goal is to achieve higher quality snagging reports that cover every little issue, helping our clients make sound investment decisions.

This is a full-time on-site role for a Customer Relations Officer, located in Dubai, United Arab Emirates. The Customer Relations Officer will be responsible for managing customer support, enhancing client relations, ensuring customer satisfaction, and analyzing customer feedback to improve services. Day-to-day tasks include handling customer inquiries, resolving complaints, and providing updates on property scan results.

• Strong Interpersonal Skills and Client Relations experience
• Proven Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing customer needs and feedback
• Excellent verbal and written communication skills
• Ability to work on-site in Dubai, United Arab Emirates
• Bachelor's degree in Business, Communications, or related field is a plus
• Experience in the real estate industry is advantageous

• Full-time

• Dubai, United Arab Emirates

• Entry level

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service’s professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor’s Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a “can do” and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients’ preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

Job Summary:

We are seeking an experienced Customer Service and Operations Coordinator to join our team. This individual will be responsible for providing exceptional customer service, managing customer relationships, and ensuring seamless operations.

Key Responsibilities:

• Assist the Customer Service team in resolving customer inquiries and issues promptly and effectively.
• Coordinate with the Operations team to ensure timely delivery of services and products to customers.
• Manage customer information and data, maintaining accurate records and reports.
• Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams to achieve business objectives and goals.
• Provide support to the management team in developing and implementing strategies to drive customer engagement and loyalty.

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in customer-facing roles, preferably in the aerospace or MRO industry.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office applications.

Benefits:

• Opportunity to work with a dynamic team in a growing industry.
• Competitive salary and benefits package.
• Professional development opportunities.

Additional Information:

This is an excellent opportunity to join a forward-thinking organization that values innovation, teamwork, and customer satisfaction.

We are seeking a seasoned professional to manage and implement customer relations processes.

1. Customer Engagement: Manage and resolve technical issues, ensuring prompt response times and excellent communication throughout the process.
2. Progress Tracking: Monitor team progress to resolve issues according to established standard operating procedures.
3. Care Customer Experience: Maintain awareness of issue resolution progress to inform customers about status and required time for resolution.
4. User-centric Approach: Ensure distinctive and competitive customer experience by taking ownership and responsibility.
5. Cross-functional Collaboration: Manage all customer interactions effectively, escalating technical issues to relevant departments for timely resolution.
6. Proactive Anticipation: Anticipate customer requirements to provide high-quality customer service aligned with our customer relations strategy.
7. Interdepartmental Relationships: Develop and manage interdepartmental relationships for coordination and integration of processes, communications, and products across development stages.
8. Communication Channels: Establish effective communication channels across allied departments for efficient issue resolution and proper information flow.

1. Education: Bachelor's Degree in Civil, Electrical, or Mechanical Engineering.
2. Experience: 7+ years in a technical field (customer relations experience preferred).

1. Effective Communication: Excellent communication and interpersonal skills.
2. Productivity Tools: Proficient with MS Office applications.