122 Customer Facing Role jobs in the United Arab Emirates
Customer Facing Support Engineer
Dubai, Dubai
Eaton Corporation
Posted 2 days ago
Job Viewed
Job Description
Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.
Eaton's projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams.) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc.)
This role is also supporting application engineering teams during pre-order technical engagement on need bases.
Such projects mainly address Datacenter, T&D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.
**What you'll do:**
+ Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
+ Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
+ Assist in using internal resources to develop proposals that meet/exceed client requirement
+ Assist KAM's to commercially respond to offer proposals
+ Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
+ Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
+ Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
+ Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
+ Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
+ Collaborate effectively with other departments and EMEA team members related to KAM's accounts
+ Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
+ Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
+ Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
+ Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
**Qualifications:**
+ Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
+ 5+ years of related experience in the data center business
+ Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
**Our offer:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Structured employee development processes, open feedback culture with development plans
+ Detailed induction support and well-structured onboarding
#LI-AD3
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.
Eaton's projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams.) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc.)
This role is also supporting application engineering teams during pre-order technical engagement on need bases.
Such projects mainly address Datacenter, T&D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.
**What you'll do:**
+ Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
+ Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
+ Assist in using internal resources to develop proposals that meet/exceed client requirement
+ Assist KAM's to commercially respond to offer proposals
+ Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
+ Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
+ Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
+ Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
+ Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
+ Collaborate effectively with other departments and EMEA team members related to KAM's accounts
+ Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
+ Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
+ Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
+ Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
**Qualifications:**
+ Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
+ 5+ years of related experience in the data center business
+ Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
**Our offer:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Structured employee development processes, open feedback culture with development plans
+ Detailed induction support and well-structured onboarding
#LI-AD3
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
0
IT Channel Engineer - Customer Facing
Dubai, Dubai
Eaton Corporation
Posted 5 days ago
Job Viewed
Job Description
Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **IT Channel Engineer** - **Customer Facing** who will be responsible for driving business growth of Eaton's Distributed Power Quality by building and managing relationships with IT Resellers & System Integrators in the region. This role involves relationship building, and technical engineering business sales planning to ensure DPQ products are Positioned with the IT Resellers & System Integrators.
This role demands a basic understanding of UPs Technologies, PDU, Racks, KVM Switches, Connectivity Cables & Accessories. In this role you will identify, recruit and onboard New Channel Partners, develop and implement channel strategies to achieve growth targets and expand market reach.
**What you'll do:**
+ Provide partners with the necessary training, resources, and support to effectively sell the company's products or services. Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
+ Foster strong, long-term relationships with channel partners. Working with internal teams, such as marketing and product management, to align channel initiatives and support partner activities from a technical engineering perspective.
+ Provide partners with the necessary technical support to close deals and meet sales targets. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
+ Resellers Recruitment and Management: Identifying, recruiting, and onboarding new channel partners, while also nurturing relationships with existing partners.
+ Partner Enablement: Supporting the resellers by promoting Eaton runrate business.
+ Performance Management: Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
+ Relationship Building: Fostering strong, long-term relationships with resellers partners.
+ Collaboration: Working with internal teams, such as marketing and product management, to align resellers initiatives and support partner activities. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
+ Technical Support to other teams for the Contract Negotiation: Managing contracts and agreements with channel partners.
+ Reporting: Technical support for preparing and delivering regular sales forecasts and reports on Resellers performance.
+ Competition Intelligence: Being trained on Eaton portfolio knowing our competitors capabilities.
**Qualifications:**
+ Bachelor's in Electrical / Electronics Engineering
+ 2+ years of IT Channel Growth Experience - Relationship with Tier 2, IT Resellers/System Integrators
**Skills:**
+ Basic knowledge of UPS technologies and ability to perform UPS sizing and load analysis.
+ Understanding of power quality issues (voltage sags, harmonics, transients) and how UPS systems mitigate them.
+ Familiarity with battery technologies (VRLA, Li-ion, NiCd) and their integration with UPS systems.
+ Sales & Business Development, Relationship Building, Strategic Thinking, CRM Proficiency, Industry Knowledge, Problem Solving.
**What we offer you:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability.
+ Annual mentoring program, Eaton University, a reward, and recognition system.
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
+ Strong, agile and diverse team locally and globally.
+ Strong processes and state-of-the-art systems and tools.
+ Structured employee development processes, open feedback culture with development plans.
+ Detailed induction support and well-structured onboarding.
+ Balance your work and life with a hybrid worktime model.
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-NY1
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **IT Channel Engineer** - **Customer Facing** who will be responsible for driving business growth of Eaton's Distributed Power Quality by building and managing relationships with IT Resellers & System Integrators in the region. This role involves relationship building, and technical engineering business sales planning to ensure DPQ products are Positioned with the IT Resellers & System Integrators.
This role demands a basic understanding of UPs Technologies, PDU, Racks, KVM Switches, Connectivity Cables & Accessories. In this role you will identify, recruit and onboard New Channel Partners, develop and implement channel strategies to achieve growth targets and expand market reach.
**What you'll do:**
+ Provide partners with the necessary training, resources, and support to effectively sell the company's products or services. Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
+ Foster strong, long-term relationships with channel partners. Working with internal teams, such as marketing and product management, to align channel initiatives and support partner activities from a technical engineering perspective.
+ Provide partners with the necessary technical support to close deals and meet sales targets. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
+ Resellers Recruitment and Management: Identifying, recruiting, and onboarding new channel partners, while also nurturing relationships with existing partners.
+ Partner Enablement: Supporting the resellers by promoting Eaton runrate business.
+ Performance Management: Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
+ Relationship Building: Fostering strong, long-term relationships with resellers partners.
+ Collaboration: Working with internal teams, such as marketing and product management, to align resellers initiatives and support partner activities. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
+ Technical Support to other teams for the Contract Negotiation: Managing contracts and agreements with channel partners.
+ Reporting: Technical support for preparing and delivering regular sales forecasts and reports on Resellers performance.
+ Competition Intelligence: Being trained on Eaton portfolio knowing our competitors capabilities.
**Qualifications:**
+ Bachelor's in Electrical / Electronics Engineering
+ 2+ years of IT Channel Growth Experience - Relationship with Tier 2, IT Resellers/System Integrators
**Skills:**
+ Basic knowledge of UPS technologies and ability to perform UPS sizing and load analysis.
+ Understanding of power quality issues (voltage sags, harmonics, transients) and how UPS systems mitigate them.
+ Familiarity with battery technologies (VRLA, Li-ion, NiCd) and their integration with UPS systems.
+ Sales & Business Development, Relationship Building, Strategic Thinking, CRM Proficiency, Industry Knowledge, Problem Solving.
**What we offer you:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability.
+ Annual mentoring program, Eaton University, a reward, and recognition system.
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
+ Strong, agile and diverse team locally and globally.
+ Strong processes and state-of-the-art systems and tools.
+ Structured employee development processes, open feedback culture with development plans.
+ Detailed induction support and well-structured onboarding.
+ Balance your work and life with a hybrid worktime model.
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-NY1
This advertiser has chosen not to accept applicants from your region.
1
Customer Facing - Front-end Developer
Dubai, Dubai
Forte Digital Poland
Posted today
Job Viewed
Job Description
Seeking a front-end developer fluent in English, HTML, and JS to tackle digital challenges, with on-site or remote work options. Familiarity with CMS, responsive design, and image tools is a plus.
DescriptionTenTwenty is looking for a passionate and talented front-end developer to join our enthusiastic team. Along with your team heads, your primary focus will be to respond to our existing customer inquiries and help solve their digital challenges. You will be responsible for turning a customer's challenge into a smart front-end solution.
The perfect position for combining both passion for development and a customer-facing job. We are looking for someone who's fluent in English, HTML & JS. Either on-site or remote working are possible for this position.
Responsibilities- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Act as the initial point of contact for all enhancement requests & bug fixes from clients.
- Ensure that all changes are checked with the team head before sharing with the client.
- Prepare CMS Video for projects.
- Carry out testing on our websites and provide reports to the team head.
- Collaborate with other team members and stakeholders.
- Enthusiastic colleagues, internal training, and education when required.
- Lots of room for your own creativity and input.
- Competitive salary packages and growth opportunities within the organization.
- A great international working experience.
This advertiser has chosen not to accept applicants from your region.
2
Customer Facing - Front-end Developer
Dubai, Dubai
Forte Digital Poland
Posted today
Job Viewed
Job Description
Join TenTwenty as a front-end developer to solve digital challenges, work with HTML & JS, and enjoy a flexible work environment. Ideal for those passionate about development and user experience.
DescriptionTenTwenty is looking for a passionate and talented front-end developer to join our enthusiastic team. Along with your team heads, your primary focus will be to respond to our existing customer enquiries and help solve their digital challenges.
You will be responsible for turning a customer's challenge into a smart front-end solution. The perfect position for combining both passion for development and a customer-facing job.
We are looking for someone who's fluent in English, HTML & JS. Either on-site or remote working are possible for this position.
Responsibilities- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Act as the initial point of contact for all enhancement requests & bug fixes from clients.
- Ensure that all changes are checked with the team head before sharing with the client.
- Prepare CMS Videos for projects.
- Carry out testing on our websites and provide reports to the team head.
- Collaborate with other team members and stakeholders.
Enthusiastic colleagues, internal training and education when required.
Lots of room for your own creativity and input.
Competitive salary packages and growth opportunities within the organization.
A great international working experience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Facing - Front-end Developer
Dubai, Dubai
Forte Digital Poland
Posted today
Job Viewed
Job Description
Join TenTwenty as a front-end developer to tackle digital challenges with skills in HTML, CSS, and JS. Work on-site or remotely, offering creativity and growth in an international setting.
DescriptionTenTwenty is looking for a passionate and talented front-end developer to join our enthusiastic team. Along with your team heads, your primary focus will be to respond to our existing customer inquiries and help solve their digital challenges. You will be responsible for turning a customer's challenge into a smart front-end solution. The perfect position for combining both passion for development and a customer-facing job.
We are looking for someone who's fluent in English, HTML, and JS. Either on-site or remote working are possible for this position.
Responsibilities- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Act as the initial point of contact for all enhancement requests and bug fixes from clients.
- Ensure that all changes are checked with the team head before sharing with the client.
- Prepare CMS videos for projects.
- Carry out testing on our websites and provide reports to the team head.
- Collaborate with other team members and stakeholders.
- Enthusiastic colleagues, internal training, and education when required.
- Lots of room for your own creativity and input.
- Competitive salary packages and growth opportunities within the organization.
- A great international working experience.
This advertiser has chosen not to accept applicants from your region.
4
Customer Facing - Front-end Developer
Dubai, Dubai
Forte Digital Poland
Posted today
Job Viewed
Job Description
Seeking a passionate front-end developer fluent in English, HTML, and JS. Responsibilities include client inquiries, CMS, and testing. Offers growth, creativity, and international experience.
TenTwenty is looking for a passionate and talented front-end developer to join our enthusiastic team. Along with your team heads, your primary focus will be to respond to our existing customer enquiries and help solve their digital challenges. You will be responsible for turning a customer's challenge into a smart front-end solution. The perfect position for combining both passion for development and a customer-facing job.
We are looking for someone who's fluent in English, HTML & .JS. Either on-site or remote working are possible for this position.
Responsibilities Respond to customer inquiries and assist in troubleshooting and resolving challenges.
Act as the initial point of contact for all the enhancements requests & bug fixes from clients.
Assure that all the changes are checked with the team head before sharing with the client.
Preparation of CMS Video for projects.
Carrying out testing on our websites and providing the report to the team head.
Collaborate with other team members and stakeholders.
Proficient understanding of HTML5, ES6 and up, and PHP.
CSS, SCSS and CSS3.
Be passionate about usability, user experience, beauty and elegance of UIs.
Eager to learn, discuss and share knowledge with the rest of the teams.
Fluent in English.
Very good knowledge of responsive design.
Overall perfect knowledge when it comes to CMS and integration (would be nice to have experience with Concrete5).
Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Photoshop is a plus.
Proficient understanding of cross-browser compatibility issues and ways to work around them.
Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
Enthusiastic colleagues, internal training and education when required.
Lots of room for your own creativity and input.
Competitive salary packages and growth opportunities within the organization.
A great international working experience.
This advertiser has chosen not to accept applicants from your region.
5
Life Safety Service Engineer - Customer Facing
Dubai, Dubai
Eaton Corporation
Posted 5 days ago
Job Viewed
Job Description
Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. in July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.
**What you'll do:**
+ Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
+ Understand competitor's offerings and articulate Eaton's competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
+ Key to this role is an ability to develop the intelligence regarding Eaton's existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
+ Analyze and provide advice for customers' existing equipment status and recommended replacement schedules.
+ Provide support and guidance on service offering portfolio to the authorized service providers within the country.
+ Develop timely and accurate service quotations with the help of centralized resources.
+ Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
+ Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
+ Responsible for creating customer accounts, company registrations, tracking and recording leads generated
+ Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
+ Maintain service log and report of work performed, by self (were need arises) or the service provider network.
+ Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions
**Skills:**
+ Emergency Lighting and/or Fire Systems
+ Communication, team work, problem solving, flexibility/adaptability
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
_Eaton has been a key player in the Middle East for 40 years. in July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.
**What you'll do:**
+ Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
+ Understand competitor's offerings and articulate Eaton's competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
+ Key to this role is an ability to develop the intelligence regarding Eaton's existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
+ Analyze and provide advice for customers' existing equipment status and recommended replacement schedules.
+ Provide support and guidance on service offering portfolio to the authorized service providers within the country.
+ Develop timely and accurate service quotations with the help of centralized resources.
+ Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
+ Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
+ Responsible for creating customer accounts, company registrations, tracking and recording leads generated
+ Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
+ Maintain service log and report of work performed, by self (were need arises) or the service provider network.
+ Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions
**Skills:**
+ Emergency Lighting and/or Fire Systems
+ Communication, team work, problem solving, flexibility/adaptability
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer facing role Jobs in United Arab Emirates !
6
Power Quality Service Engineer - Customer Facing
Dubai, Dubai
Eaton Corporation
Posted 5 days ago
Job Viewed
Job Description
Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.
**What you'll do:**
+ Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
+ Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
+ Develop service quotations, understand competitors, and highlight Eaton's advantages.
+ Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
+ Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
+ Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
+ Create customer accounts, track leads, and handle company registrations.
+ Manage service contracts as the main contact, seeking additional sales opportunities.
+ Drive trade sales growth through effective sales and demand management.
+ Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
+ Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
+ Support development and implementation of market strategies and service contracts.
+ Foster positive client relationships and use financial strategies to boost revenue.
+ Respond on-time and on-quality to On-demand requests from the customers.
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for UPS
+ Experience in dealing with and conducting negotiations with customers.
+ Experience in attending exhibitions/ conferences and conducting presentations.
**Skills:**
+ Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
+ Strong communication skills, fluent in English
+ An entrepreneurial mindset able to influence stakeholders.
+ Able to lead and manage projects/activities through influence.
+ Self-directing and self-motivating.
+ An active change agent who is willing to take an appropriate amount of risk.
+ An individual with a strong sense of urgency.
+ An individual with a strong customer focus.
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
_Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.
**What you'll do:**
+ Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
+ Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
+ Develop service quotations, understand competitors, and highlight Eaton's advantages.
+ Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
+ Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
+ Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
+ Create customer accounts, track leads, and handle company registrations.
+ Manage service contracts as the main contact, seeking additional sales opportunities.
+ Drive trade sales growth through effective sales and demand management.
+ Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
+ Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
+ Support development and implementation of market strategies and service contracts.
+ Foster positive client relationships and use financial strategies to boost revenue.
+ Respond on-time and on-quality to On-demand requests from the customers.
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for UPS
+ Experience in dealing with and conducting negotiations with customers.
+ Experience in attending exhibitions/ conferences and conducting presentations.
**Skills:**
+ Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
+ Strong communication skills, fluent in English
+ An entrepreneurial mindset able to influence stakeholders.
+ Able to lead and manage projects/activities through influence.
+ Self-directing and self-motivating.
+ An active change agent who is willing to take an appropriate amount of risk.
+ An individual with a strong sense of urgency.
+ An individual with a strong customer focus.
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
7
Power Quality Service Engineer - Customer Facing
Dubai, Dubai
Eaton Corporation
Posted 5 days ago
Job Viewed
Job Description
Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.
**What you'll do:**
+ Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
+ Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
+ Develop service quotations, understand competitors, and highlight Eaton's advantages.
+ Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
+ Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
+ Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
+ Create customer accounts, track leads, and handle company registrations.
+ Manage service contracts as the main contact, seeking additional sales opportunities.
+ Drive trade sales growth through effective sales and demand management.
+ Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
+ Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
+ Support development and implementation of market strategies and service contracts.
+ Foster positive client relationships and use financial strategies to boost revenue.
+ Respond on-time and on-quality to On-demand requests from the customers.
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for UPS
+ Experience in dealing with and conducting negotiations with customers.
+ Experience in attending exhibitions/ conferences and conducting presentations.
**Skills:**
+ Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
+ Strong communication skills, fluent in English
+ An entrepreneurial mindset able to influence stakeholders.
+ Able to lead and manage projects/activities through influence.
+ Self-directing and self-motivating.
+ An active change agent who is willing to take an appropriate amount of risk.
+ An individual with a strong sense of urgency.
+ An individual with a strong customer focus.
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
_Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.
**What you'll do:**
+ Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
+ Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
+ Develop service quotations, understand competitors, and highlight Eaton's advantages.
+ Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
+ Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
+ Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
+ Create customer accounts, track leads, and handle company registrations.
+ Manage service contracts as the main contact, seeking additional sales opportunities.
+ Drive trade sales growth through effective sales and demand management.
+ Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
+ Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
+ Support development and implementation of market strategies and service contracts.
+ Foster positive client relationships and use financial strategies to boost revenue.
+ Respond on-time and on-quality to On-demand requests from the customers.
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for UPS
+ Experience in dealing with and conducting negotiations with customers.
+ Experience in attending exhibitions/ conferences and conducting presentations.
**Skills:**
+ Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
+ Strong communication skills, fluent in English
+ An entrepreneurial mindset able to influence stakeholders.
+ Able to lead and manage projects/activities through influence.
+ Self-directing and self-motivating.
+ An active change agent who is willing to take an appropriate amount of risk.
+ An individual with a strong sense of urgency.
+ An individual with a strong customer focus.
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
8
Life Safety Service Engineer - Customer Facing
Dubai, Dubai
Eaton Corporation
Posted 5 days ago
Job Viewed
Job Description
Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. in July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.
**What you'll do:**
+ Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
+ Understand competitor's offerings and articulate Eaton's competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
+ Key to this role is an ability to develop the intelligence regarding Eaton's existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
+ Analyze and provide advice for customers' existing equipment status and recommended replacement schedules.
+ Provide support and guidance on service offering portfolio to the authorized service providers within the country.
+ Develop timely and accurate service quotations with the help of centralized resources.
+ Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
+ Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
+ Responsible for creating customer accounts, company registrations, tracking and recording leads generated
+ Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
+ Maintain service log and report of work performed, by self (were need arises) or the service provider network.
+ Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions
**Skills:**
+ Emergency Lighting and/or Fire Systems
+ Communication, team work, problem solving, flexibility/adaptability
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
_Eaton has been a key player in the Middle East for 40 years. in July 2024, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.
**What you'll do:**
+ Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
+ Understand competitor's offerings and articulate Eaton's competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
+ Key to this role is an ability to develop the intelligence regarding Eaton's existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
+ Analyze and provide advice for customers' existing equipment status and recommended replacement schedules.
+ Provide support and guidance on service offering portfolio to the authorized service providers within the country.
+ Develop timely and accurate service quotations with the help of centralized resources.
+ Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
+ Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
+ Responsible for creating customer accounts, company registrations, tracking and recording leads generated
+ Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
+ Maintain service log and report of work performed, by self (were need arises) or the service provider network.
+ Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
**Qualifications:**
+ Bachelor's degree in electrical engineering
+ 5+ years of experience in life cycle services Sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions
**Skills:**
+ Emergency Lighting and/or Fire Systems
+ Communication, team work, problem solving, flexibility/adaptability
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
**_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
9