1 209 Customer Feedback jobs in the United Arab Emirates

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Job Title:Customer Support & Experience Architect

Location: Dubai, UAE

Job Summary

Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support
  
  

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Information Services

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Global Village, Dubai, United Arab Emirates 5 months ago

Dubai, Dubai, United Arab Emirates 5 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

Customer Support Executive

Your Role

• Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical teams to address customer issues and complaints.
• Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed.
• Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings.
• Multi-channel Management: Manage customer conversations across social media and support channels.
• Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment.
• Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers.
• Collaborative Improvement: Collaborate with customer success and product teams to enhance services and customer satisfaction.
• Record Management: Maintain accurate records of customer interactions, documenting steps taken to resolve issues efficiently.

To Succeed in this Role

• BSc in Business Management, IT, or relevant diploma from a reputable university.
• 2-5 years’ experience in customer-facing roles with a proven track record of delighting customers and exceeding expectations in a similar customer service role. Familiarity with digital native industry is a plus.
• Excellent writing and editing skills in Arabic and English.
• Experience using customer service software and remote support tools.
• Excellent communication and problem-solving skills.
• Strong multi-tasking abilities.
• Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends and hashtags.
• Ability to collaborate efficiently with cross-functional teams, especially marketing.

As a key member of our team, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to attend to walk-in customers, maintaining accurate records and adhering to strict service level agreements.

• Maintain accurate logs for customers
• Ensure timely resolution of queries within agreed SLAs
• Provide sales support and maintain MIS records
• Update cases in the system in a timely manner
• Ensure compliance with bank policies

• Fluency in Arabic and English languages
• Excellent communication and interpersonal skills
• Proactive approach
• Flexibility in dealing with clients and team members
• Previous banking experience in similar roles

Join our search for a talented Customer Support Specialist.

We are a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We view architecture as a work of art, an innovative masterpiece.

For 10 years, we have successfully implemented architectural projects worldwide. Due to rapid growth and new project launches, we are seeking a Customer Support Specialist to join our team.

• Ensure timely receipt of all necessary payments from debtors.
• Notify customers of overdue payments and document debts collected.
• Follow up on accounts via phone and letters to ensure payment.
• Use searches and tools to locate customers who have moved or changed contact details.
• Maintain records of contacts, attempted contacts, and payments collected.
• Resolve billing issues and complaints.
• Manage accounts, arrange debt repayment, and establish repayment schedules.
• Provide regular reports on unpaid accounts and repayment progress.

• Minimum 2-3 years of relevant experience in the UAE.
• Fluent in English.
• Available in the UAE.
• Excellent communication and negotiation skills.
• Ability to work under stress.

• Competitive salary according to market standards.
• Official employment under UAE Labour Law.
• Employment visa and medical insurance.
• Cozy office in Downtown Dubai and a friendly work environment.

If you seek dynamic growth and want to be part of a shaping future, send your application

Job Type: Full-time

Seniority level:

• Entry level

Employment type:

• Temporary

Job function:

• Information Technology

Industries:

• Wholesale Building Materials

Any Graduate Male with 0-2 years of experience.

1. Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
2. Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
3. Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
4. Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
5. Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
6. Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
7. Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares