1 856 Customer Focused Individuals jobs in the United Arab Emirates

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Job Purpose

Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.

• Managing essential day-to-day duties for the team and supervising team activities across Middle East & African countries for Powder & ASC Coatings business.
• Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
• Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
• To Manage and review task like OTIF, SLOB, and Back Orders
• To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
• Manages the order-to-cash process with excellence in order processing.
• Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
• Raises issues in delivery, documentation and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
• Makes proposals for improvements on work processes.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
• Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

• University graduate or equivalent.
• This role requires written and spoken skills in Arabic and English languages.

• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
• MS Office (Excel / Word / PowerPoint)
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently

• Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
• Sound understanding of other functional areas: sales, supply chain, marketing, and logistics

• 2-3 years customer service experience required
• SAP experience is a distinct advantage

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Position: Customer Service Representative (Dubai)

About Vicekeeper:Vicekeeper is Dubai's premier household staffing agency, founded by parents for parents. We specialize in providing certified nannies, caregivers, and housekeepers through a subscription-based model. Families trust us with their most precious treasures—their children—and we ensure the highest standards of care, professionalism, and personalized service. Learn more at:

Location: Dubai, UAE

Employment Type: Full-time (6 days/week)

Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)

Role Summary:

We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk‑in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.

What you will do:

· Greet walk‑in customers and provide a professional, friendly first impression.

· Understand customer needs and present suitable service, proactively upsell and cross‑sell where relevant.

· Prepare, explain, and process service agreements/contracts accurately and in a timely manner.

· Coordinate with operations to match customers with appropriate workers and confirm availability.

· Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).

· Maintain accurate customer records in the CRM and ensure data privacy compliance.

· Conduct follows‑ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.

· Support day‑to‑day office needs and contribute to a clean, organized reception area.

What makes you a great fit:

· Strong command of English (spoken and written); additional languages are a plus.

· Presentable and professional appearance suitable for a customer-facing role.

· Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.

· Confident communicator with excellent listening and persuasion skills.

· Organized and detail‑oriented, comfortable handling contracts and basic office systems.

· Proactive, positive attitude with a strong sense of ownership and accountability.

Salary: AED 4,000 – 4,500 per month + Commissions

Why Join Vicekeeper?

· Enjoy a competitive motivation system—your success is rewarded.

· Work fully remote from Dubai, with a flexible schedule

· Grow with us Clear career advancement opportunities as we expand globally.

· Be part of a multicultural team that values collaboration and excellence.

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

This is a full-time role for a Customer Care Representative, located in Dubai with some work-from-home acceptable (hybrid role). The Customer Care Representative will manage daily interactions with customers to ensure satisfaction. Tasks include handling customer inquiries, providing product information, resolving issues, and maintaining records of customer interactions. The representative will also assist in processing orders and coordinating with other departments to ensure smooth operations.

• Fluent in English and Arabic
• Strong Interpersonal Skills and Communication
• Experience in Customer Service and Customer Support
• Ability to ensure high levels of Customer Satisfaction
• Excellent problem-solving skills and attention to detail
• To coordinate with our marketing department
• Ability to work independently
• Bachelor's degree in Business, Communications, or a related field

• Fluent in English

• a college degree and work experience in the UAE

-Communicative Skills

-Experienced with MS Office applications (Word, Excel, and PowerPoint) at an intermediate level.

• Skilled in Microsoft office and Excel

• Skilled in Social Media (facebook, instagram, LinkedIn, Youtube)

• Excellent verbal and written communication skills

• Ability to multitask and prioritize tasks effectively

• Answering phone calls, WhatsApp messages, Emails, Social media messages and directs. Follow up leads on social media and other data base. Providing course details, outlines and fees for clients.

• Skilled in scheduling classes and add data to excel sheets

• Ability to work independently and as part of a team

• Make phone calls, send text message on WhatsApp to follow up leads

• Welcome students and clients on their arrival and guide them to the class

Job Type: Full-time

Pay: From AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)