63 Customer Intelligence jobs in the United Arab Emirates

The Role:

We are seeking a strategic and hands-on Customer Insights Lead to join our SMC team in the MENA region.

This role will be responsible for developing vertical insight narratives, supporting business development outreach with credibility-boosting insights, translating advertiser objectives into product recommendations, synthesizing data into actionable outputs, operationalizing scalable insight production, engaging with cross-functional stakeholders, elevating go-to-market materials with tailored deliverables, and acting as a strategic liaison to global teams.

• Main Responsibilities:
• Develop Vertical Insight Narratives: Build compelling insight-driven narratives that help the growth, sales, and business development teams craft stronger, more relevant sales pitches tailored to each advertiser's category and target audience on Snapchat.
• Support BD Outreach with Credibility-Boosting Insights: Partner with business development teams to inform cold outreach with data-backed, vertically specific insights that increase the credibility of our sales pitch.
• Translate Advertiser Objectives into Product Recommendations: Work closely with cross-functional teams to identify the right product feature mix for each advertiser type based on their objectives, audience segments, and industry vertical.
• Synthesize 1P and 3P Data into Actionable Outputs: Combine internal data, external data sources, and strategic intuition to craft tailored insights that are timely, actionable, and easy to activate.
• Operationalize Scalable Insight Production: Build repeatable frameworks to generate insights that can be scaled across key regions and verticals. Create templates and tooling where possible to accelerate turnaround for Sales, Marketing, Business Development teams, and Events.
• Engage with Cross-Functional Stakeholders: Serve as the point person for Marketing, Sales, and Business Development teams on insight needs. Translate business questions into research briefs, prioritize efforts based on impact, and ensure timely, high-quality deliverables.
• Elevate Go-To-Market Materials with Tailored Deliverables: Support the creation of one-pagers, pitch decks, and vertical strategy narratives by embedding insight rigor and tailoring content to advertiser-specific contexts.
• Act as a Strategic Liaison to Global Teams: Bridge the MENA region with global Insights and Growth teams based in North America. Ensure teams' needs and market nuances are reflected in global initiatives while local teams benefit from scalable tools, narratives, and best practices developed centrally.

• Bachelor's degree or higher in a relevant field (e.g., marketing, business, communications).
• Minimum 5 years of experience in a customer insights role, preferably within a tech company.
• Proven track record of delivering strategic insights that drive business growth and revenue.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable recommendations.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in tools such as Excel, PowerPoint, and Tableau.

• A competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• The chance to work with a dynamic and innovative team.
• The opportunity to make a meaningful impact on our business and customers.

Job Title: Senior Executive - Research & Insights

• This position involves supporting External Customer Experience (CX) measurement across event organizers, exhibitors, visitors, and periodic surveys.
• You will work within CRM systems to extract customer lists and format them according to survey requirements.
• You will also program and run surveys, including questionnaires, survey logic, embedded customer data, manage survey distributions, etc.

• Support quantitative analysis, including raw data cleansing, data tabulation, visualization, and interpretation of survey data.
• Support qualitative data analysis, including open comment categorization on an ongoing basis and for periodic survey reporting.
• Leverage technology and AI tools to improve efficiency of existing data analysis processes.

• Coordinate face-to-face survey fieldwork, venues, including on-site supervision, researcher support, and troubleshooting.
• Ongoing quality control of responses received and perform field researcher training as required.
• Daily target setting, analysis, and reporting of fieldwork performance.

• Maintain updated event participation records aligned with systems and stakeholders.
• Desk research on published data by Event Organizers or in the press.
• Support Economic Impact Survey raw data cleansing and formatting for the Economic Impact Model.

• Bachelor's degree in Market Research or related areas.
• Minimum 3 years' work experience in a similar role within a market research agency or consultancy.
• Prior professional experience and exposure to quantitative and qualitative research methods and data analysis is mandatory.

This role requires excellent command of written and verbal English language, advanced Excel proficiency, and experience working with complex formulas and statistical methods.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Were looking for a strategic and handson Customer Insights Lead to join the SMC team at Snap Inc in the MENA region. In this role youll lead research and analytics initiatives that fuel our sales teams with deep verticalspecific insights and productsales recommendations.

Youll drive endtoend execution of insights projects across the MENA region and globally. The research efforts will span industry verticals distilling complex data into clear actionable outputs that strengthen gotomarket strategies and sales narratives. This is a great opportunity for someone with a strong background in B2B research and analytics in the technology space who enjoys working crossfunctionally and is passionate about delivering insights that move the business forward.

The role reports to the Head of SMC Insights based in California USA and will partner closely with Sales Growth Marketing and Business Development (BD) teams across the MENA region.

What youll do:

• Develop Vertical Insight Narratives Build compelling insightdriven narratives that help the SMC Growth Sales and Business Development (BD) teams craft stronger more relevant sales pitches tailored to each advertisers category (e.g. education ecommerce retail) and target audience on Snapchat.

• Support BD Outreach with CredibilityBoosting Insights Partner with BD teams to inform cold outreach with databacked verticallyspecific insights that increase the credibility of our sales pitch.

• Translate Advertiser Objectives Product Recommendations Work closely with crossfunctional teams to identify the right product feature mix for each advertiser type based on their objectives (e.g. awareness leads purchases) audience segments and industry vertical.

• Synthesize 1P and 3P Data into Actionable Outputs Combine internal data (e.g. campaign performance Snapchatter behavior) external data sources (e.g. GWI) and strategic intuition to craft tailored insights that are timely actionable and easy to activate.

• Operationalize Scalable Insight Production Build repeatable frameworks to generate insights that can be scaled across key regions and verticals. Create templates and tooling where possible to accelerate turnaround for Sales Marketing BD teams and Events.

• Engage with CrossFunctional Stakeholders Serve as the point person for Marketing Sales and BD teams on insight needs. Translate business questions into research briefs prioritize efforts based on impact and ensure timely highquality deliverables.

• Elevate GoToMarket Materials with Tailored Deliverables Support the creation of onepagers pitch decks and vertical strategy narratives by embedding insight rigor and tailoring content to advertiserspecific contexts.

• Act as a Strategic Liaison to Global Teams Bridge the MENA region with global Insights and Growth teams based in North America. Ensure teams needs and market nuances are reflected in global initiatives while local teams benefit from scalable tools narratives and best practices developed centrally.

Knowledge Skills & Abilities:

• Experience with data analytics and quantitative & qualitative research methodologies in the B2B technology space.

• Familiarity with audience and industry insights platforms like GWI Mintel etc.

• Handson experience with tools like Qualtrics.

• Ability to present and brainstorm research findings with both technical and nontechnical/business audiences.

• Ability to connect the dots between disparate sources and think strategically about how recommendations will impact the gotomarket strategy.

Minimum Qualifications:

• At least 8 years of experience conducting B2B research in technology space with .

• Proficiency in SQL and/or Python/R for analysis and data visualization

• Bachelors degree in Computer Science Human Computer Interaction Information Science Psychology Social Science or any related field or equivalent years of experience

Preferred Qualifications:

• Masters degree in Computer Science Human Computer Interaction Information Science Psychology Social Science

• Experience with quantitative research (metrics survey design response effects sampling crosstabs and statistical concepts etc.)

• Experience in evaluating negotiating and working with external research vendors

• You are able to demonstrate critical thinking beyond business requests

• You enjoy collaborative work in a dynamic datadriven and creative environment

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

If you are not based in the same location(s) listed for this role and are open to relocation we encourage you to apply to take advantage of our generous relocation policy.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets. If you have a disability or special need that requires accommodation please dont be shy and contact us at .

Our Benefits: Snap Inc. is its own community so weve got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps longterm success

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

Our Benefits: Snap Inc. is its own community so weve got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps longterm success

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Were looking for a strategic and handson Customer Insights Lead to join the SMC team at Snap Inc in the MENA region. In this role youll lead research and analytics initiatives that fuel our sales teams with deep verticalspecific insights and productsales recommendations.

Youll drive endtoend execution of insights projects across the MENA region and globally. The research efforts will span industry verticals distilling complex data into clear actionable outputs that strengthen gotomarket strategies and sales narratives. This is a great opportunity for someone with a strong background in B2B research and analytics in the technology space who enjoys working crossfunctionally and is passionate about delivering insights that move the business forward.

The role reports to the Head of SMC Insights based in California USA and will partner closely with Sales Growth Marketing and Business Development (BD) teams across the MENA region.

What youll do:

• Develop Vertical Insight Narratives Build compelling insightdriven narratives that help the SMC Growth Sales and Business Development (BD) teams craft stronger more relevant sales pitches tailored to each advertisers category (e.g. education ecommerce retail) and target audience on Snapchat.

• Support BD Outreach with CredibilityBoosting Insights Partner with BD teams to inform cold outreach with databacked verticallyspecific insights that increase the credibility of our sales pitch.

• Translate Advertiser Objectives Product Recommendations Work closely with crossfunctional teams to identify the right product feature mix for each advertiser type based on their objectives (e.g. awareness leads purchases) audience segments and industry vertical.

• Synthesize 1P and 3P Data into Actionable Outputs Combine internal data (e.g. campaign performance Snapchatter behavior) external data sources (e.g. GWI) and strategic intuition to craft tailored insights that are timely actionable and easy to activate.

• Operationalize Scalable Insight Production Build repeatable frameworks to generate insights that can be scaled across key regions and verticals. Create templates and tooling where possible to accelerate turnaround for Sales Marketing BD teams and Events.

• Engage with CrossFunctional Stakeholders Serve as the point person for Marketing Sales and BD teams on insight needs. Translate business questions into research briefs prioritize efforts based on impact and ensure timely highquality deliverables.

• Elevate GoToMarket Materials with Tailored Deliverables Support the creation of onepagers pitch decks and vertical strategy narratives by embedding insight rigor and tailoring content to advertiserspecific contexts.

• Act as a Strategic Liaison to Global Teams Bridge the MENA region with global Insights and Growth teams based in North America. Ensure teams needs and market nuances are reflected in global initiatives while local teams benefit from scalable tools narratives and best practices developed centrally.

Knowledge Skills & Abilities:

• Experience with data analytics and quantitative & qualitative research methodologies in the B2B technology space.

• Familiarity with audience and industry insights platforms like GWI Mintel etc.

• Handson experience with tools like Qualtrics.

• Ability to present and brainstorm research findings with both technical and nontechnical/business audiences.

• Ability to connect the dots between disparate sources and think strategically about how recommendations will impact the gotomarket strategy.

Minimum Qualifications:

• At least 8 years of experience conducting B2B research in technology space with .

• Proficiency in SQL and/or Python/R for analysis and data visualization

• Bachelors degree in Computer Science Human Computer Interaction Information Science Psychology Social Science or any related field or equivalent years of experience

Preferred Qualifications:

• Masters degree in Computer Science Human Computer Interaction Information Science Psychology Social Science

• Experience with quantitative research (metrics survey design response effects sampling crosstabs and statistical concepts etc.)

• Experience in evaluating negotiating and working with external research vendors

• You are able to demonstrate critical thinking beyond business requests

• You enjoy collaborative work in a dynamic datadriven and creative environment

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

If you are not based in the same location(s) listed for this role and are open to relocation we encourage you to apply to take advantage of our generous relocation policy.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets. If you have a disability or special need that requires accommodation please dont be shy and contact us at .

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps longterm success!

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps longterm success!

Are you passionate about leveraging data to drive business outcomes? We are seeking a highly skilled Data Analyst - CRM Specialist to join our team and contribute to a key project for one of our esteemed clients. This role is crucial for providing actionable insights and enhancing customer relationship management (CRM) strategies within the Microsoft Dynamics 365 ecosystem.

• The ideal candidate will be responsible for analyzing data from Microsoft Dynamics 365 (CRM) to provide insightful reports and dashboards, collaborating closely with sales, marketing, and customer service teams to optimize CRM processes and achieve critical business objectives.

• Key Responsibilities:

  1. Data Analysis & Insights: Provide actionable insights that directly support sales, marketing, and customer service operations.

  2. Reporting & Dashboard Development: Develop comprehensive dashboards, reports, and Key Performance Indicators (KPIs) using Power BI and other Office 365 tools.

  3. Stakeholder Collaboration: Collaborate extensively with business stakeholders to understand their data needs and translate them into precise technical requirements.

  4. CRM Optimization Support: Provide essential support to CRM administrators in optimizing data structures and improving workflow efficiencies.

  5. Ad-Hoc Analysis: Perform ad-hoc analysis and deliver timely, data-driven recommendations to support strategic decision-making.

• Education: Bachelor's degree in Computer Science, Information Systems, Data Analytics, or a closely related field.

• Experience: Minimum 3+ years of experience in a similar data analysis role, with a strong focus on working with Microsoft Dynamics 365 CRM.

• Office 365 Proficiency: Strong skills and hands-on experience with core Office 365 applications, particularly Excel, Power BI, Power Automate, SharePoint, and SQL.

Preferred Qualifications:

• Microsoft Certifications: Microsoft certifications related to Dynamics 365 or Power Platform.

• Query Languages: Familiarity with SQL, DAX, and Power Query (M language).

• Opportunity to work on high-profile projects and collaborate with experienced professionals.

• Professional growth and development opportunities.

Mid-Senior level

Contract

Information Technology

Outsourcing and Offshoring Consulting

We are seeking a talented professional to join our team as a Data Analyst. This is an exciting opportunity for someone who wants to work with cutting-edge technology and make a real impact.

The ideal candidate will have strong analytical skills and be able to collect and analyze complex data sets to identify trends and insights. They will also have excellent communication skills and be able to present their findings to stakeholders in a clear and concise manner.

In this role, you will work closely with cross-functional teams to design and implement data-driven solutions that drive business growth and improve customer experience. You will also have the opportunity to work on high-impact projects and collaborate with other professionals to develop new ideas and approaches.

• Design and implement data analytics solutions using machine learning algorithms and statistical models.
• Analyze large datasets to identify trends and insights that inform business decisions.
• Develop and maintain databases and data warehouses to support business intelligence initiatives.
• Presents findings to stakeholders through reports, dashboards, and presentations.

Business Analyst Role Overview

The role of a Business Analyst is crucial in ensuring the efficient management of projects, with a focus on ensuring timely and accurate UAT. The Business Analyst will collaborate with multiple teams across the organization to ensure that data/information required for reporting is provided accurately and on time.

This position involves addressing queries related to finance information systems, design and development of automated reports, and follow-up on project status updates. The ideal candidate should be able to work as part of a techno-functional team, representing Finance during implementation of projects and enhancements of Finance information systems.

• Work closely with stakeholders to ensure data accuracy and automation of reporting.
• Participate in UAT for Finance information systems to ensure data and reporting accuracy.
• Design and develop procedures, queries, and templates for UAT execution and completion.

The following skills and qualifications are necessary for this role:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Familiarity with finance information systems.

Candidates with relevant experience and qualifications are encouraged to apply for this challenging role.

This opportunity offers the chance to work in a dynamic environment, where you can utilize your skills and knowledge to contribute to the success of our organization.

The successful candidate will have the opportunity to work collaboratively with a team of professionals, and receive support and guidance from experienced colleagues.

We encourage applications from candidates who are passionate about working in a business analysis role and are eager to make a positive contribution to our organization.