1 331 Customer Interaction jobs in the United Arab Emirates

Job Title: Communication Specialist

We are a rapidly growing e-commerce organization looking for a highly responsive communication specialist fluent in both Arabic and English to manage customer interactions across all social and messaging platforms.

This role blends customer support, live chat, and conversational sales – ideal for someone who can speak in a warm, light tone, guide customers through their product choices, and provide fast, thoughtful responses that convert leads into buyers.

Key Responsibilities:

• Respond to messages, comments, and DMs on various platforms.
• Offer real-time customer support with product questions, order help, and general inquiries.
• Understand product specs, features, and comparisons to guide customers in their purchase decisions.
• Use a conversational tone that matches our brand's personality.
• Convert leads into customers using soft sales techniques and clear communication.
• Keep records of customer interactions and collaborate with internal teams.
• Follow up on open queries and escalate technical/order issues when needed.
• Strong written and spoken Arabic & English skills required.
• Good typing speed and attention to detail necessary.
• Familiarity with tools like WhatsApp Business, Instagram, and CRMs essential.
• Sales mindset and patience in handling repetitive queries required.
• Strong internet connection and availability for 10-hour shifts necessary.
• Bonus: Experience in e-commerce or consumer electronics/appliances desirable.

• Provide efficient and courteous handling of customers over the phone or email / SMS, provide necessary information, service booking and guidance.
• Be part of the Telemarketing activities during campaigns.
• Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
• Ensure all required standards of communication etiquettes are met over the phone / email.
• Direct the customer call to the relevant advisor who will attend to their enquiries.
• Call customers to get follow feedback on their visits to ATM.
• Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.

Job Requirements

High School Certificate

Good knowledge of computer software such as MS Office

Good communication both in Arabic and in English.

Course in telephone handling skills an advantage

Exposure to multicultural environment

Additional Information

Customer Uae National
• Sharjah, United Arab Emirates

To provide exceptional customer service by offering product and service information, resolving issues while maintaining high quality standards. This role ensures the financial and reputational integrity of the organization, providing end-to-end solutions for a better customer experience.

1. Offer excellent customer service by promptly attending to incoming calls according to quality guidelines.
2. Resolve customer complaints to satisfaction within defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to business growth by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain accurate customer records by updating customer history through service requests/complaints and notes.
7. Ensure confidentiality of customer data.
8. Adhere to bank policies and standards, as well as local laws/regulations.
9. Perform special tasks assigned by team leaders and managers.
10. Demonstrate flexibility in adhering to scheduled shifts and on-call/unplanned shifts due to floor situation for achieving defined service level and abandoned rates.
11. Maintain punctuality, adherence to policies & procedures, and discipline to the Centre.
12. Function within group policies, organizational frameworks, and governance frameworks.

High School

0-2 years relevant experience in banking sector.

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.

Excellent communication skills in English & Arabic.

No

Full-time

We are a fast-growing UAE-based e-commerce brand looking for a highly responsive communication specialist to manage customer interactions across all social and messaging platforms. This role is ideal for someone who enjoys engaging with customers, resolving issues efficiently, and working collaboratively as part of a team.

• Respond promptly to inbox messages, comments, and DMs on Instagram, WhatsApp, and other platforms.
• Offer real-time customer support with product questions, order help, and general inquiries in a friendly and approachable manner.
• Understand product specs, features, and comparisons to guide customers through their purchase decisions.
• Use a conversational tone that matches the company's personality and values.
• Convert leads into customers using soft sales techniques and clear communication.
• Keep accurate records of customer interactions and collaborate with internal teams effectively.
• Follow up on open queries and escalate technical / order issues when necessary.

• 1–3 years of experience in customer service, chat-based support, or social media communication.
• Strong written and spoken Arabic & English skills.
• Ability to understand and explain product specs, compare features, and guide customers through the buying process.
• Good typing speed and attention to detail.
• Familiarity with tools like WhatsApp Business, Instagram, and CRM software.
• Sales mindset and patience in handling repetitive queries.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Guarantee the respect of contractual commitments.
• Implement in your area the performance monitoring of service providers and provide action plans to improve their performance.
• Enforce the qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Contribute to settling litigation.
• Report on operations as needed.
• Follow operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Guarantee the implementation of tire ordering/reception processes within your perimeter.
• Guarantee the implementation of derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Utilize expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly and ensure compliance with work methods, making necessary adjustments for professional development.
• Analyze indicator reports to establish variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Ensure contractual commitments are respected.
• Implement performance monitoring for service providers in your area and develop action plans to address performance issues.
• Enforce qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations as needed.
• Monitor operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are followed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees following the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, making necessary adjustments for professional growth.
• Use indicator reports to establish variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Al-Futtaim Automotive is the largest distributor of automotive products in the Emirates and a leader in the UAE automobile industry. We represent brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler, and Volvo, which are among the most popular on the roads. We also hold exclusive franchises for top automotive brands and products including Hino, Toyo & Maxxis tyres, GS & Panasonic batteries, Hertz Rent-a-car, and FAMCO heavy machinery.

We are seeking enthusiastic Customer Relations Executives to join our Dubai team, reporting to the Call Centre Manager. The department promotes customer service excellence, maintains close liaison with all departments, monitors competitor services, and aims to enhance customer loyalty and service quality across the company.

Job Purpose: To support Al Futtaim Motors customers and the customer relations team by handling initial customer complaints via call, walk-in, email, fax, etc., and ensuring swift resolution in collaboration with case managers.

Qualifications & Experience:

• High school diploma or equivalent; basic automotive technical understanding.
• 2-3 years relevant experience in customer service, preferably in automotive, banking, finance, or technical roles.

Skills & Competencies:

• Fluent in English and at least one other language (Arabic, Urdu, Hindi, Tagalog, Farsi, etc.).
• Technical automotive knowledge, negotiation, and influencing skills.
• Calm demeanor, conflict resolution skills, ability to work under pressure, attention to detail, and effective follow-up skills.

About The Company: Established in the 1930s, Al-Futtaim Group has grown from a trading enterprise into a major regional conglomerate with over 40 companies across the Gulf, Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes innovation, customer service, social responsibility, and operational autonomy to maintain its competitive edge.

Snagging Masters was established to help tenants and buyers make better-informed decisions regarding their potential real estate properties. By conducting technical scans of real estate properties, Snagging Masters identifies potential issues to ensure transparent real estate transactions. Our goal is to achieve higher quality snagging reports that cover every little issue, helping our clients make sound investment decisions.

This is a full-time on-site role for a Customer Relations Officer, located in Dubai, United Arab Emirates. The Customer Relations Officer will be responsible for managing customer support, enhancing client relations, ensuring customer satisfaction, and analyzing customer feedback to improve services. Day-to-day tasks include handling customer inquiries, resolving complaints, and providing updates on property scan results.

• Strong Interpersonal Skills and Client Relations experience
• Proven Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing customer needs and feedback
• Excellent verbal and written communication skills
• Ability to work on-site in Dubai, United Arab Emirates
• Bachelor's degree in Business, Communications, or related field is a plus
• Experience in the real estate industry is advantageous

• Full-time

• Dubai, United Arab Emirates

• Entry level