116 Customer Interaction jobs in the United Arab Emirates
Customer Relations Manager
Posted today
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Job Description
Location: Abu Dhabi, UAE
Department: Customer Relations
Reports To: Director of Customer Relations
Position Type: Full-Time
With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.
Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.
Key Responsibilities:- Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
- Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
- Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
- Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
- Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
- Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
- Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
- Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
- Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.
- Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
- Proven experience (4+ years) in customer relations or a similar role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Customer-centric mindset and a passion for delivering outstanding customer experiences.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.
#J-18808-LjbffrCustomer Relations Executive
Posted 5 days ago
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Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading real estate agency in Dubai Job Description: • Handling all incoming and outgoing calls professionally, from clients, agents, and calls on behalf of management. • Managing the Manager’s calendar - meetings, appointment and schedules. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Supporting meeting preparations with agendas, documents, and follow-ups on action items.
Requirements
• Preferably Arabic Nationals, Male only and 35 years old below • Must have 2 years of experience in real estate in the UAE and must be familiar with the regulatory landscape in the UAE, including RERA, municipality, and commercial compliance. • Must be proficient in organizing files in CRM, basic AI tools such as ChatGPT, and capable of multitasking.
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
Customer Relations Executive
Posted 5 days ago
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Position Title: Customer Relations Executive Employment Type: Full Time Salary: up to 7K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A market leading luxury Real Estate team in Dubai Job Description: • Handling all incoming and outgoing calls professionally, including client inquiries, suppliers, agents, etc. • Managing the Manager’s calendar, coordinating meetings, and ensuring all stakeholders are informed and aligned. • Maintaining call logs, meeting notes, and timely follow-ups using the CRM system. • Serving as the primary liaison between management, clients, and partners, ensuring smooth and clear communication.
Requirements
• 40 years and below • Highschool diploma or Bachelor’s degree - business administration, Finance, Economics, or a related field. • Minimum of 2 years’ experience in Customer Service in real estate or related industry • Strong understanding of real estate properties, with a passion for luxury properties is a plus
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
Customer Relations Coordinator – Automotive / OEM Vehicle
Posted 19 days ago
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Job Description
The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key ResponsibilitiesMaintain assigned customer accounts and provide consistent support from order entry to delivery.
Process, verify, and post invoices, delivery notes, and packing lists.
Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
Prepare and manage periodic reports for submission to management.
Utilize technology tools to optimize logistics processes and communication channels.
Coordinate transportation arrangements that align with customer timelines and cost expectations.
Address and resolve customer concerns with efficiency and professionalism.
Collaborate with logistics and operations teams to ensure timely shipment and delivery.
Develop and maintain strong relationships with carriers, suppliers, and customers.
Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.
Support internal audits, fact-checking, and discrepancy resolution.
Perform additional tasks as assigned to support overall departmental goals.
RequirementsBachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.
Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.
Certified Customer Relations or Customer Service Support is preferred.
Proficient in MS Excel and basic accounting systems.
Strong understanding of logistics and supply chain processes.
Excellent data management and reporting skills.
Exceptional communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
High attention to detail and accuracy.
Customer-centric mindset with a focus on service excellence.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
To view other vacancies we have, please check our website ( ) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - .
VIP Customer Relations Officer - Russian Speaker
Posted 6 days ago
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Job Description
We are seeking a polished and proactive Guest Relations Executive to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential. Key Responsibilities: • Serve as the first point of contact for clients, providing prompt and professional assistance. • Manage client communications via phone, email, and in person with a high level of service. • Present and explain company services to new and existing clients clearly and accurately. • Maintain accurate and up-to-date client records and interaction logs. • Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication. • Coordinate with internal departments to ensure smooth service delivery. • Uphold company policies and maintain strict confidentiality in all client dealings.
Requirements
• Minimum 2 years of UAE-based experience in a customer service or client relations role (required). • Bachelor’s degree (preferred). • Excellent verbal and written communication skills in English and Russian preferred. • Professional appearance and strong interpersonal skills. • Discreet, reliable, and customer-focused attitude. • High attention to detail and the ability to multitask in a fast-paced environment. • Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage. • Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred. Work Schedule: • Monday to Saturday | 9:00 AM – 6:00 PM
About the company
Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE. Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.
Customer Support Agent
Posted today
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About Wahed:
We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.
Job Brief:The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.
Job Description:- First point of contact for our clients on live chats, calls and support emails
- Ensures that all communication is compliant with financial regulations. This is absolutely top priority
- Comfortable in taking full ownership of client experience and support
- Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
- Ensures that open tickets are closed within the approved SLA’s
- Proactively find new ways to improve efficiency and overall processes
- Provide regular updates and reports to management on performance
- Ability to multitask and meet tight deadlines
- Excellent English writing and speaking skills
- 2-4 years of work experience preferably in Customer services
- Available to work evenings and weekends as per the schedule/shift rotation
- Previous experience in CRM systems like Zendesk is a plus
Customer Support Officer
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Overview
We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities- Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
- Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
- Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
- Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
- Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
- Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
- Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
- Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- Previous experience in a customer support role is preferred but not mandatory.
- Excellent communication skills, both written and verbal.
- Empathetic and patient approach to handling customer inquiries and complaints.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer support software and tools.
- Ability to work well in a team and adapt to a fast-paced environment.
- Strong attention to detail and organization.
- Competitive salary.
- Health and dental insurance.
- Professional development opportunities.
- Friendly and collaborative work environment.
- Opportunities for career growth within the company.
If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.
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Executive - Customer Support
Posted today
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As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus
·
Experience
working in a B2B setup would be a plus
Customer Support Representative
Posted 25 days ago
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The Customer Support Representative will be the first point of contact for customers, ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability, and a customer-first mindset.
Key ResponsibilitiesHandle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.
Resolve product or service-related issues promptly while maintaining professionalism and empathy.
Record and update customer interactions, feedback, and resolutions in the CRM system.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a high level of product knowledge to deliver accurate information and support.
Achieve performance metrics including response time, resolution time, and customer satisfaction scores.
Follow up with customers to ensure satisfaction and maintain strong relationships.
Adhere to company policies, compliance guidelines, and service-level agreements.
Provide suggestions for process improvements and contribute to a positive team environment.
Essential QualificationsBachelor’s degree or diploma in any discipline.
Proven experience (1–3 years) in customer support, call center, or client service roles.
Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.
Skills RequiredExcellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Proficiency in MS Office and experience with CRM/ticketing tools.
Ability to multitask, prioritize, and work effectively under pressure.
Active listening skills with patience and empathy to handle customer concerns.
Strong teamwork and collaboration abilities.
Technical Customer Support (EMEA)
Posted today
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Location: EMEA
Team: Customer Support
Role: Technical Customer Support (EMEA - Arabic Speaker)
Mode: Remote
About Respond.ioFounded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role DescriptionAt Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities- Deliver high-quality support to customers of our SaaS product
- Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
- Provide customer support via multiple channels including chat, and video calls
- 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
- Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
- Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
- Able to work in a fixed shift
- Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment that fit your lifestyle, wherever you're based.