103 Customer Management jobs in the United Arab Emirates

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Management and Client Servicing Specialist.

1. Client Communication: Maintain regular communication with clients via phone, email, WhatsApp, or in-person meetings, ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
2. Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow-ups on renewals and manage the renewal process.
3. Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner, ensuring high client satisfaction.
4. Service Coordination: Coordinate with internal teams and colleagues to ensure timely and accurate delivery of services to clients.
5. Feedback Collection: Gather and analyze client feedback to identify areas for improvement and communicate these to the Childcare and Team manager.
6. Upselling and Cross-selling: Understand all our services well enough to identify opportunities to upsell or cross-sell services to existing clients based on their needs.
7. Client Onboarding and Data Management: Assist in the client onboarding process, understanding client needs and expectations, ensuring all documents are signed and there is a smooth transition and integration of our services. Maintain accurate and up-to-date client records in the CRM system.

Achieve the monthly targets provided by the Childcare manager and proactively provide insights if there is a risk to achieving it.

1. Update Childcare professionals as and when required about new or changes to contracts/bookings.
2. Manage the schedule to ensure 100% effective and efficient use of the Childcare Professionals' time and allocation.
3. Provide updates to the Childcare weekly meeting on time and accurately.
4. Manage changes in schedules due to annual or sick leaves while providing updates to management for any risks.
5. Update Drivers on the agreed cutoff times about schedules and any changes to schedule.

1. Strong Communication: Handling skills and active listening.
2. Strong Problem-solving Skills: A proactive approach to addressing client issues.
3. Technical Proficiency: Familiarity with CRM systems.
4. Attention to Detail: High attention to detail and organizational skills.
5. Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain client relationships.
6. Time Management: Ability to multitask, prioritize, and manage time effectively.

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Management and Client Servicing Specialist.

• Client Communication: Maintain regular communication with clients via phone, email, WhatsApp, or in-person meetings, ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
• Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow-ups on renewals and manage the renewal process.
• Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner, ensuring high client satisfaction.
• Service Coordination: Coordinate with internal teams and colleagues to ensure timely and accurate delivery of services to clients.
• Feedback Collection: Gather and analyze client feedback to identify areas for improvement and communicate these to the Childcare and Team manager.
• Upselling and Cross-selling: Understand all our services well enough to identify opportunities to upsell or cross-sell services to existing clients based on their needs.
• Client Onboarding and Data Management: Assist in the client onboarding process, understanding client needs and expectations, ensuring all documents are signed and there is a smooth transition and integration of our services. Maintain accurate and up-to-date client records in the CRM system.

Achieve the monthly targets provided by the Childcare manager and proactively provide insights if there is a risk to achieving it.

• Update Childcare professionals as and when required about new or changes to contracts/bookings.
• Manage the schedule to ensure 100% effective and efficient use of the Childcare Professionals' time and allocation.
• Provide updates to the Childcare weekly meeting on time and accurately.
• Manage changes in schedules due to annual or sick leaves while providing updates to management for any risks.
• Update Drivers on the agreed cutoff times about schedules and any changes to schedule.

• Strong Communication: Handling skills and active listening.
• Strong Problem-solving Skills: A proactive approach to addressing client issues.
• Technical Proficiency: Familiarity with CRM systems.
• Attention to Detail: High attention to detail and organizational skills.
• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain client relationships.
• Time Management: Ability to multitask, prioritize, and manage time effectively.

The Customer Relationship Management (CRM) Strategist will be responsible for defining and driving the CRM strategy for Consumer Banking, ensuring the successful adoption and utilization of customer relationship management platforms.

This role will work closely with marketing, product, data, and technology teams to develop personalized customer engagement initiatives, improve lifecycle management, and optimize customer retention.

• Develop and execute the CRM strategy for Consumer Banking, aligning with business goals and customer engagement objectives.
• Collaborate and innovate - Work with cross-functional teams to oversee the implementation and optimization of Dynamics 365 Marketing, ensuring integration with other systems.
• Stay updated on emerging trends in CRM, customer engagement, and marketing automation to continuously enhance strategy.

The ideal candidate will have 8+ years of experience in CRM, customer engagement, or marketing automation within a financial services or banking environment.

Strong knowledge of customer segmentation, campaign automation, and lifecycle marketing strategies is essential.

• Proven experience in customer segmentation, campaign automation, and lifecycle marketing strategies.
• Experience building omnichannel journeys with data-driven scheduling and reengagement.
• Strong understanding of data-driven marketing, analytics, and performance measurement.

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative customer engagement initiatives.

Senior Professional

Contract

Business Development and Sales

IT Services and IT Consulting

• Maintain and update customer data to ensure accuracy and segmentation.
• Analyze customer trends, behavior, and preferences for strategic marketing initiatives.
• Manage high volumes of inbound calls from customers and conduct outbound calls to enhance customer satisfaction and loyalty.
• Coordinate engagement initiatives across the customer lifecycle and support marketing campaigns.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.

As a CRM Officer, you will be responsible for delivering timely insights and recommendations to improve customer relationships and drive business growth. This role requires strong analytical skills, excellent communication, and adaptability in a fast-paced environment.

Key qualifications include:

• Strong understanding of CRM systems and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights.
• Proven experience in managing customer relationships and driving sales growth.

We offer a competitive compensation package and opportunities for career development in a dynamic and growing organization.

Are you ready to take your career to the next level? Apply now to join our team!

We are seeking a seasoned CRM Strategist to spearhead our customer relationship management efforts.

This role entails designing and executing multi-channel CRM strategies, leveraging customer data and CRM tools to enhance engagement, retention, and growth.

The ideal candidate will lead the strategy and execution of CRM initiatives, collaborating cross-functionally to ensure scalable, automated systems that deliver personalized experiences aligned with business objectives.

Key responsibilities include developing tailored automation flows across various user touchpoints, working closely with technical and data teams to define event tracking requirements and implement SDK integrations, and creating dynamic audience segments based on behavioral data, cohort trends, and RFM analysis.

Maintaining clean and organized CRM infrastructure, monitoring key CRM metrics, and contributing to CRM strategy development for new product launches or promotional campaigns are also essential aspects of this role.

The successful candidate will have a minimum of 4 years' hands-on experience in CRM or lifecycle marketing, preferably within a fast-moving digital environment, and a strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms.

Additional requirements include proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap, demonstrated ability to map customer journeys and build complex automation workflows, solid grasp of customer segmentation methodologies, and experience working with WhatsApp for Business API and regulatory-compliant communication practices.

Requirements:

• Hands-on experience in CRM or lifecycle marketing
• Strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms
• Proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap
• Demonstrated ability to map customer journeys and build complex automation workflows
• Solid grasp of customer segmentation methodologies
• Experience working with WhatsApp for Business API and regulatory-compliant communication practices

Benefits:

• Opportunity to drive CRM initiatives and contribute to business growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Other Opportunities:

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

Senior CRM Professional

This role will be responsible for managing the company's customer relationship management (CRM) channel.

The ideal candidate will have experience working with CRM systems, preferably Braze, and a proven track record of planning and executing successful campaigns to drive customer engagement and loyalty.

We are looking for a highly skilled and experienced professional who can provide exceptional internal customer service, assist the marketing team on key projects, and coordinate with external agencies as needed.

The successful candidate will have a strong understanding of digital marketing principles and be able to analyze data to inform campaign decisions.

• We require a Bachelor's degree in Marketing, Advertising, or Communications.
• A minimum of 3 years' experience in marketing, advertising, media, or a related field with experience of managing CRM is essential.
• Familiarity with Braze CRM is a must.

Role & Responsibilities:

1.

Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.

2.

Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.

3.

Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4.

Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.

5.

Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6.

Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.

7.

Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8.

Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.

9.

Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).

10.

Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.

11.

Reporting: Provide regular reports to senior management on customer service performance.

Role & Responsibilities:

1.

Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.

2.

Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.

3.

Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4.

Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.

5.

Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6.

Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.

7.

Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8.

Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.

9.

Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).

10.

Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.

11.

Reporting: Provide regular reports to senior management on customer service performance.

We are seeking a skilled Customer Relationship Management specialist to join our team.

The successful candidate will be responsible for managing and optimizing our customer relationship management systems, ensuring seamless interactions between technical teams and business stakeholders. This role serves as a vital link in delivering exceptional service to our customers.

• Manage and Optimize CRM Systems: Implement strategies to enhance customer engagement and support business goals.
• Collaborate with Technical Teams: Work closely with developers and system administrators to resolve technical issues and ensure smooth operation of CRM systems.
• Investigate and Recommend Features: Identify opportunities to improve CRM functionality and propose enhancements to support business operations.
• Maintain and Implement CRM Applications: Ensure timely updates and maintenance of CRM software applications.

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: Salesforce Administrator, Salesforce Certified Advanced Administrator, or equivalent.
• Technical Knowledge: Application integration, APIs, and middleware tools.
• Experience: At least 4 years of experience supporting CRM users in a medium or large enterprise.