96 Customer Management jobs in the United Arab Emirates

Summary:

CRM Executive is responsible for enhancing customer satisfaction and loyalty by effectively managing client relationships and ensuring seamless communication throughout the customer journey. This role aims to uphold the BEYOND's commitment to excellence.

The Role:

• Build and maintain strong relationships with clients, reflecting BEYOND standards.
• Serve as the primary point of contact for customer inquiries, ensuring timely and effective responses.
• Update and maintain the CRM system with accurate client information, interactions, and feedback.
• Provide feedback to marketing team to develop targeted campaigns that attract potential buyers.
• Follow up on leads generated through various marketing initiatives.
• Generate regular reports on client interactions, feedback, and satisfaction levels.
• Advise the clients about all required documents to complete their contracts and registration.
• Keep the clients updated with all the recent news such as updates on handover dates, changes in specifications.etc
• Follow-up with clients for the pending payments.
• Assist in organizing events and customer engagement activities through providing all required data related to clients.
• Enhance the costumer experience by monitoring the processes and workflows and suggest required improvements

Competencies:

• Minimum Required Education: Intermediate institute / Bachelor Degree
• Average Years of Experience :1-2 Years of experience in similar position in Real Estate industry
• Required Skills: Time management, customer service, multi-tasking, previous experience using CRM (Salesforce, Hubspot), team work, follow-up skills, communication skills

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Management Specialist to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.

This position will focus on supporting the Tech Operations portfolio.Our Customer Success Management Specialist has the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at contract signature through go-live success.

A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services and our international customer base.

The selected candidate will be based in Dubai UAE, depends on their work eligibility.

Position Responsibilities

• Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues

• Build strong business relationships with all key stakeholders including users and business owners

• Assist the team in measuring customer value by correlating adoption metrics with customer KPIs

• Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.

• Understand and help the team mitigate churn and drive recurring revenue growth

• Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts.

• When necessary - Participate in Quarterly Business Review activities driven by the Services Leader and Sales Director

• Periodic reports and updates for key executives

• Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers

• Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)

• Previous experience in a customer success role within a SaaS environment

• Ability to align customers' business processes with product capabilities.

• Expertise in management, negotiation, and conflict resolution.

Basic Qualifications (Required Skills/Experience):

• 5 years of experience in a customer success role within a SaaS environment.

• Ability to align customers' business processes with product capabilities.

• Ability to interface between technical and non-technical stakeholders.

• Expertise in customer management, negotiation, and conflict resolution.

• Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives.

• Experience using or applying metrics to measure performance to ensure high quality delivery.

• Ability to work across time zones with a globally dispersed team.

Preferred Qualifications (Desired Skills/Experience):

• 7 years previous experience in a customer success role within a SaaS environment.

• Previous experience in airline maintenance operations and a solid understanding of aviation concepts.

• Previous experience in international business and/or multi-cultural environments.

• Fluency in multiple languages.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Other Job-related Information:

• This position is a hybrid position. This is at the hiring team’s discretion and could potentially change in the future.

• This vacancy is for an international, locally hired position in Dubai, UAE or Dublin, Ireland.

• Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates’ ability to satisfy all labor and immigration formalities.

Applications for this position will be accepted until Jul. 05, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Arab Emirates)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Management Specialist to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.

This position will focus on supporting the Tech Operations portfolio.Our Customer Success Management Specialist has the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at contract signature through go-live success.

A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services and our international customer base.

The selected candidate will be based in Dubai UAE , depends on their work eligibility.

Position Responsibilities

• Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues

• Build strong business relationships with all key stakeholders including users and business owners

• Assist the team in measuring customer value by correlating adoption metrics with customer KPIs

• Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.

• Understand and help the team mitigate churn and drive recurring revenue growth

• Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts.

• When necessary - Participate in Quarterly Business Review activities driven by the Services Leader and Sales Director

• Periodic reports and updates for key executives

• Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers

• Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)

• Previous experience in a customer success role within a SaaS environment

• Ability to align customers' business processes with product capabilities.

• Expertise in management, negotiation, and conflict resolution.

Basic Qualifications (Required Skills/Experience):

• 5 years of experience in a customer success role within a SaaS environment.

• Ability to align customers' business processes with product capabilities.

• Ability to interface between technical and non-technical stakeholders.

• Expertise in customer management, negotiation, and conflict resolution.

• Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives.

• Experience using or applying metrics to measure performance to ensure high quality delivery.

• Ability to work across time zones with a globally dispersed team.

Preferred Qualifications (Desired Skills/Experience):

• 7 years previous experience in a customer success role within a SaaS environment.

• Previous experience in airline maintenance operations and a solid understanding of aviation concepts.

• Previous experience in international business and/or multi-cultural environments.

• Fluency in multiple languages.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Other Job-related Information:

• This position is a hybrid position. This is at the hiring team's discretion and could potentially change in the future.

• This vacancy is for an international, locally hired position in Dubai, UAE or Dublin, Ireland.

• Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates' ability to satisfy all labor and immigration formalities.

Applications for this position will be accepted until Jul. 05, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Arab Emirates)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

We are seeking a highly skilled and organized professional to join our team as a Customer Relations Manager in Building & Facilities Management Operations.

This role will be responsible for ensuring a smooth experience for residents and homeowners, handling queries, complaints, and service requests efficiently, and maintaining CRM logs, tracking ticket resolutions, and following up on escalations.

The ideal candidate will have a Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management, with 2-4 years of experience in real estate customer service, preferably during handover or FM operations.

Excellent communication skills, both written and verbal, are essential, along with proficiency in MS Office, property CRM software, and ticketing systems.

• Key Responsibilities:
• Handover Coordination: Assist in organizing and executing unit handovers to residents, maintain updated handover schedules and appointment logs, ensure proper documentation, snag resolution, and key collection.
• Resident Engagement & Support: Act as the primary point of contact for residents post-handover, handle resident queries, complaints, and service requests efficiently, maintain CRM logs, track ticket resolutions, and follow up on escalations.
• Facilities Management Liaison: Coordinate with internal FM teams and third-party vendors for timely maintenance and issue resolution, monitor cleanliness, security, and upkeep of common areas, assist in inspections and report any operational issues promptly.
• Administrative Tasks: Maintain updated resident records and move-in/move-out data, generate daily/weekly reports on resident issues, resolutions, and FM performance, manage notices, circulars, and communication updates to residents.

• Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management.
• 2-4 years of experience in real estate customer service, preferably during handover or FM operations.
• Excellent communication (English) skills.
• Proficient with MS Office, property CRM software, and ticketing systems.
• Organized, proactive, and capable of handling multiple tasks in a fast-paced environment.

This is an excellent opportunity to join a collaborative team where your role directly impacts community satisfaction and operational excellence. You will have the chance to shape memorable move-ins and lasting impressions, while working in a dynamic and supportive environment.

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community t hrough grants and philanthropic programming.

Role Overview:

As the Emirates GE90-100 Customer Program Manager for the Emirates GE90-100 program, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will:
• Lead a large Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Emirates GE90-100 program, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

• Responsible for the profitability and customer satisfaction for Emirates GE90-100 contract.
• Provide overall leadership for the execution of for Emirates GE90-100 contract.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets at EEMC as well as Emirates fleet stability.
• Function as liaison between internal organizations and Emirates on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications:

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Preferred Qualifications:

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Relocation Assistance Provided: Yes

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview :

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region's hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community t hrough grants and philanthropic programming.

Role Overview :

As the Emirates GE90-100 Customer Program Manager for the Emirates GE90-100 program, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will :

• Lead a large Cross-Functional Teams : Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets : Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck : Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours : Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Emirates GE90-100 program, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

• Responsible for the profitability and customer satisfaction for Emirates GE90-100 contract.
• Provide overall leadership for the execution of for Emirates GE90-100 contract.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets at EEMC as well as Emirates fleet stability.
• Function as liaison between internal organizations and Emirates on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications :

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Preferred Qualifications :

• Humble : respectful, receptive & agile
• Transparent : shares critical information, speaks with candor, contributes constructively
• Focused : quick learner, strategically prioritizes work, committed
• Leadership ability : strong communicator, decision-maker, collaborative
• Problem solver : analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided : Yes

Join to apply for the Senior Services Manager - Customer Contract Management role at GE Aerospace

Join to apply for the Senior Services Manager - Customer Contract Management role at GE Aerospace

Company Overview
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Job Description Summary
Job Description
Company Overview
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.
Role Overview
As the Emirates GE90-100 Customer Program Manager for the Emirates GE90-100 program, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.
In This Role, You Will

• Lead a large Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.
  

• Responsible for the profitability and customer satisfaction for Emirates GE90-100 contract.
• Provide overall leadership for the execution of for Emirates GE90-100 contract.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets at EEMC as well as Emirates fleet stability.
• Function as liaison between internal organizations and Emirates on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.
  

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English
  

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionOther
• IndustriesAviation and Aerospace Component Manufacturing

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Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

As the Emirates GE90-100 Customer Program Manager for the Emirates GE90-100 program, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will:
• Lead a large Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Emirates GE90-100 program, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

• Responsible for the profitability and customer satisfaction for Emirates GE90-100 contract.
• Provide overall leadership for the execution of for Emirates GE90-100 contract.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets at EEMC as well as Emirates fleet stability.
• Function as liaison between internal organizations and Emirates on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications:

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Preferred Qualifications:

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Relocation Assistance Provided: Yes

• Serve as a liaison between internal and external stakeholders for the assigned subregion. In this role, you will support Controls Solutions and Services clients, manage customer relationships, and contribute to the overall CSS business strategy for the MEIA region.
• Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.
• Own the P&L for the subregion, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance.
• Develop and own the site-level customer communication plan, and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.
• Support the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.
• Provide leadership and structure for project delivery planning, guiding Fulfillment Managers on project planning, risk identification, mitigation strategies, and contingency planning.
• Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.
• Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.
• Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters.
• Provide subject matter expertise (SME) on controls retrofit projects and post-sales.
  

• Bachelor's degree in engineering from an accredited university.
• Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) in commercial, services, engineering, and/or project management.
• Ability and willingness to travel domestically and internationally, as needed.
  

• Ability to develop influential customer relationships.
• Master's degree from an accredited university
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.
• 5 years of experience in the OT Cyber Security industry, Mark VIe field Services or OTR engineering
• High proficiency with computer tools (MS Office suite)
• Experience in SAP