1 252 Customer Onboarding jobs in the United Arab Emirates

This is an exciting opportunity to join our team as an Operations Executive - Customer Onboarding Ops. The role will be based in the UAE and reports to the Operations Manager.

The Operations Executive will perform key liaison functions for new customer onboarding, including receiving, scrutinizing and validating corporate KYC documentation. They will also coordinate with other teams to ensure accurate and timely completion of AML/CFT checks and risk scoring.

Responsibilities include registering corporate clients in internal systems, maintaining custody of physical documents, tracking onboarding progress and reporting on conversion timelines and KPIs. The successful candidate will collaborate with business, FCC and product teams to improve the onboarding experience.

Key skills and qualifications include a bachelor's degree in operations or a related field, 3-5 years of experience in corporate onboarding due diligence, client services or operations, strong understanding of UAE regulatory environment and excellent interpersonal and communication skills.

• Bachelor's degree in Operations, Business Administration or a related field.
• Strong understanding of UAE regulatory environment.
• Excellent interpersonal and communication skills.

Apart from the usual job requirements, this position offers opportunities for professional growth and development, collaboration with a diverse team and a chance to make a meaningful contribution to the organization.

Our organization fosters an inclusive environment where diversity is valued and respected.

We are seeking a detail-oriented and customer-focused professional to join our team in Abu Dhabi. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

• Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience.
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation.
• Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process.
• Collaborate with cross-functional teams to streamline and improve digital onboarding procedures.
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process.
• Maintain accurate records and generate reports on onboarding metrics.
• Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions.
• Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices.

Required Skills:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficiency in digital onboarding platforms and CRM systems.

Benefits:
This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

Others:
If you are a motivated and customer-focused professional looking for a challenging role, please apply now!

We are seeking a skilled professional to lead the onboarding and customer due diligence process for our Abu Dhabi operations. This role requires strong leadership, analytical skills, and experience in managing high-volume onboarding teams.

The ideal candidate will have a proven track record of successfully leading teams, prioritizing tasks, and ensuring compliance with regulatory requirements. Excellent communication and interpersonal skills are essential for this role, as the successful candidate will be responsible for building relationships with stakeholders, including customers, colleagues, and regulators.

• Key Responsibilities:
• Lead the onboarding team and ensure timely completion of customer due diligence processes.
• Develop and implement efficient workflows to manage high-volume onboarding tasks.
• Maintain accurate records and reports to ensure compliance with regulatory requirements.
• Collaborate with cross-functional teams to resolve complex issues and improve business outcomes.

To be considered for this role, you should have:

• Minimum 3 years of experience in leading onboarding or KYC/periodic review teams.
• Knowledge of risk assessment engines and experience working with Middle Eastern clients.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Experience working in a regulated environment, with knowledge of risk and compliance requirements.

We are a global financial services platform providing liquidity, market access, and infrastructure services to clients across various markets. We value integrity, respect, and collaboration, and we are committed to delivering superior execution and client service.

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

We're looking for a drivenCustomer Onboarding Managerto lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform.

Based in Dubai, starting in KSA — your chance to shape the success of one of our largest client partnershipsFor the first six months, you'll be stationed in Saudi Arabia to oversee the onboarding of one of our biggest and most strategic clients, before continuing your work from our Dubai hub.

You'll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you

Your Responsibilities Will Include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a "One Team" Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto's platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup, software development industry, and/or SaaS experience (Preferred)

• Join an early-stage, well-financed company
• Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability

We’re looking for a drivenCustomer Onboarding Managerto lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform.

Based in Dubai, starting in KSA — your chance to shape the success of one of our largest client partnerships!For the first six months, you’ll be stationed in Saudi Arabia to oversee the onboarding of one of our biggest and most strategic clients, before continuing your work from our Dubai hub.

You’ll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you!

Your Responsibilities Will Include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a “One Team” Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto’s platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup, software development industry, and/or SaaS experience (Preferred)

• Join an early-stage, well-financed company
• Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability

Pemo is on a mission to empower business owners to focus on what they do best - running their businesses. We believe that all entrepreneurs deserve to stay in control of their finances effortlessly, and that's why we've built an innovative spend management platform.

As part of our Customer Success team, you'll be the first point of contact for new customers, guiding them through a seamless onboarding process and training them to become comfortable and expert users of Pemo. You'll work closely with cross-functional teams to gather insights and improve our handover processes.

- Serve as the primary point of contact for new customers throughout their onboarding journey, ensuring a smooth transition to using our software.

- Conduct thorough assessments of customer needs and goals to improve our onboarding process.

- Collaborate with sales, customer success, and product teams to streamline handovers and enhance the customer experience.

- Coordinate and facilitate onboarding activities with customers, including account setup.

- Provide proactive support by asking questions to understand customer goals, concerns, and expectations.

- Offer consultative advice and recommendations to optimize the customer experience.

- Enthusiastic and organized individuals with excellent communication and interpersonal skills.

- Collaborative team players who are willing to learn and grow.

- Comfortable working independently and remotely, with a strong customer-centric approach.

- Work with an international team of experts and contribute to a growing sector.

- Enjoy the freedom to explore and suggest ideas that can drive impact.

- Learn new things, gain valuable experience, and be part of a seed-stage startup backed by prominent investors.

Dubai, United Arab Emirates | Posted on 07/17/2025

Operations Executive - Customer Onboarding Ops

About myZoi

myZoi is an exciting fintech start-up aiming to promote financialinclusion globally. Our vision is to provide a level playing field to theunbanked and the underbanked in accessing essential financial services in anaffordable, convenient, and transparent fashion. We are looking for smart,ambitious, and purpose driven individuals to join us in this journey.

This is an opportunity to join myZoi asan Operations Executive -Customer Onboarding Ops . The role will bebased in the UAE and reports to the Operations Manager.

The Role Responsibilities

Processes

• Perform as the primary liaison for new Customeronboarding, as well as ongoing Customer Due Diligence (CorporateCustomers).
  
• Receive, scrutinize and validate Corporate KYCdocumentation in accordance with internal compliance policy requirements.
  
• Coordinate with the FCC Ops team to ensureAML/CFT checks and risk scoring are completed accurately and timely.
  
• Register the Corporate in Core System afterinternal approval, and ensure all data are captured in internal System isaccurate.
  
• Identify and address client needs incoordination with the Business Team; and escalate technical or operationalissues as needed.
  
• Maintain custody of physical Documentsreceived at the time of onboarding.
  
• Track onboarding progress and report onconversion timelines and KPIs.
  
• Collaborate with Business, FCC and Productteams to relay client feedback and improve onboarding experience.
  
• Implement process improvements and changesrequired based on feedback and outcomes from Control Testing and Audits.
  
• Ensure effective follow ups and escalations,both internal and external, in resolving outstanding items and all processand system issues, strictly as per agreed SLAs
  
• Ensure all communication is respondedcompletely, comprehensively and immediately. In cases where responsecannot be prepared immediately, suitable holding response is forwardedwith reasonable timelines for completion.
  
• Participate in team meetings and ensureimplementation of agreed action points.
  
• Attend nominated classroom trainings andcomplete e-learnings on time.
  
• Engage with the Control Standards responsibleperson to review samples, clarifications and responses.
  
• To escalate unit’s operational risk issues andlosses to Manager.
  

Governance

• Ensure timely escalation to Senior Managementof any exception noticed related to work and environment.
  
• To always strive to have apositive Voice of Customer
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Company’s Values and Codeof Conduct.
  
• Take personal responsibility for embedding the highest standards ofethics, including regulatory and business conduct, across the Company.This includes understanding and ensuring compliance with, in letter andspirit, all applicable laws, regulations, guidelines and the Code ofConduct.
  
• Lead thewayto achieve the outcomes set out in theCompany’s Conduct Principles: Fair Outcomes for Clients; EffectiveFinancial Markets; Financial Crime Compliance;The Right Environment.
  
• Effectively and collaboratively identify, escalate, mitigate andresolve risk, conduct and compliance matters.
  

Other Responsibilities

• To actively participate in BCP / DR and any UAT.
  
• Actively participate in assigned projects and initiatives
  
• Participation in engagement and CSR activities
  
• To prepare/provide inputs for all MI submission
  

Our Ideal Candidate

Subject matter knowledge and experience

• Bachelor’s degree in Operations,Business Administration or a related field.
  
• 3–5 years ofexperience in corporate onboarding due diligence, client services, oroperations in a Bank, Exchange House or FinTech, digital banking, or financialservices firm.
  
• Strong understandingof UAE regulatory environment, KYC/AML practices, and corporate structuring.
  
• Excellentinterpersonal and communication skills.
  
• Able to work with tools like Confluence, Jira and other Project tools
  
• Ability to work independently and under tight deadlines and timepressure
  
• Fluency in Englishrequired; Arabic or other languages is a plus.
  

This is an exciting opportunity to join a leading fintech start-up as a Customer Onboarding Operations Specialist . The role will be based in the UAE and reports to the Operations Manager.

The ideal candidate will have experience in corporate onboarding due diligence, client services, or operations in a Bank, Exchange House or FinTech, digital banking, or financial services firm. Strong understanding of UAE regulatory environment, KYC/AML practices, and corporate structuring is required.

Responsibilities include performing as the primary liaison for new customer onboarding, receiving, scrutinizing and validating corporate KYC documentation, coordinating with the FCC Ops team to ensure AML/CFT checks and risk scoring are completed accurately and timely, registering the corporate in Core System after internal approval, and maintaining custody of physical documents received at the time of onboarding.

In addition to these responsibilities, the successful candidate will also be expected to participate in BCP / DR and UAT, actively engage in assigned projects and initiatives, and prepare/provide inputs for all MI submission.

Key Requirements:

• Bachelor's degree in Operations, Business Administration or a related field.
• 3–5 years of experience in corporate onboarding due diligence, client services, or operations in a Bank, Exchange House or FinTech, digital banking, or financial services firm.
• Strong understanding of UAE regulatory environment, KYC/AML practices, and corporate structuring.
• Excellent interpersonal and communication skills.
• Able to work with tools like Confluence, Jira and other Project tools.
• Ability to work independently and under tight deadlines and time pressure.

Benefits:

• Opportunity to work with a dynamic and growing fintech start-up.
• Chance to develop skills and expertise in a fast-paced and ever-changing industry.
• Collaborative and supportive work environment.

Other Responsibilities:

• To actively participate in engagement and CSR activities.

Our Ideal Candidate:

We are looking for a motivated and experienced professional who is passionate about delivering high-quality results and contributing to the success of our organization.

We are seeking a detail-oriented and customer-focused professional to join our team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

1. Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience.
2. Utilize digital onboarding platforms and CRM systems to manage customer information and documentation.
3. Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process.
4. Collaborate with cross-functional teams to streamline and improve digital onboarding procedures.
5. Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process.
6. Maintain accurate records and generate reports on onboarding metrics.
7. Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions.
8. Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices.

Required Skills and Qualifications:

1. Excellent verbal and written communication skills in English and Arabic.
2. Proven ability to manage time effectively and handle multiple tasks in a part-time capacity.
3. Customer-oriented mindset with a commitment to providing exceptional service.
4. Basic IT skills and ability to quickly adapt to new technologies.

Benefits:

This role provides an excellent opportunity to work with a dynamic team and make a significant impact on our digital transformation journey. As a valued member of our team, you will have the support of your colleagues and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance.

We offer a collaborative and inclusive work environment where every individual values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. Our diverse and vibrant community is dedicated to growth, innovation, and mutual respect.

This role requires a flexible and adaptable individual who can work effectively in a fast-paced environment. You will be working closely with cross-functional teams to identify opportunities for process improvement and contribute to the development of new digital onboarding solutions. If you're a motivated and results-driven professional looking to make a meaningful contribution, this is an excellent opportunity to join our team.