348 Customer Relations jobs in the United Arab Emirates

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• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.

• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.

• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.

• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.

• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.

• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate

• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.

• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.

• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.

• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department

• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.

• Providing the best service to NBF customers as well as achieving the assigned target set by the branch manager and insuring to take ownership of customer complaints until final resolution.
• Be a team player in a branch team; cooperate with others towards achieving the branch goal in sales & service.

Diploma/ Bachelors Degree, preferably in Commerce

Skills
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

Work Experience
• 2-3 years banking experience or experience in any other service industry.

Compliance- Retail Banking- Basic

Customer Service - Retail Banking- Proficient

Relationship Management- Retail Banking- Basic

Core and Regulatory Banking Systems-Retail Banking- Basic

Process improvement- Retail Banking- Basic

Change and Innovation - Basic

Communication - Basic

Evaluating and Solving Challenges - Basic

Results Orientation - Basic

Working and collaborating with others - Basic

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service’s professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor’s Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a “can do” and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients’ preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English (Advanced).

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments.

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

1. Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

2. Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

3. Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

4. Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

5. Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

6. Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

7. Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

8. Maintain accurate client records and activity tracking within the CRM platform.

9. Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

1. 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

2. Language skills: Turkish and English (Advanced).

3. Proven success managing mid-tier or high-volume client segments with a focus on client retention.

4. Strong understanding of financial systems or digital payments.

5. Excellent communication, relationship-building, and organizational skills.

6. Experience working cross-functionally with internal teams.

7. Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

• Plan
  Identify trends in product and service flaws during investigations and advise section heads on necessary improvements to prevent recurrence of complaints.
  Acknowledge customer compliments and thank customers for positive feedback, informing relevant sections accordingly.
  Analyze and classify complaints to identify key issues and coordinate with relevant departments to ensure thorough investigation.
• Deploy
  Respond to verbal and written customer complaints, assuring customers that their concerns are being investigated to initiate effective service recovery and safeguard the company's image.
• Lead
  Discuss investigation findings with relevant managers to seek approval for reimbursements, compensation, or goodwill gestures to restore goodwill and encourage repeat business.
  Maintain a comprehensive database of customer feedback to generate monthly reports and recommend procedural or policy changes supported by analysis.
• Execute
  Formulate empathetic responses to customers, providing full explanations to restore goodwill and ensure repeat business.
  Ensure customers receive interim replies within specified times when investigations take longer, keeping them informed of the progress.
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Position: Marketing cum Customer Relations with Photography Skills

Location: Dubai, Marina Walk

Company: Rock Cuisine / Rock Pot Restaurant

About Us:

Rock Cuisine / Rock Pot Restaurant is a dynamic and innovative restaurant company committed to delivering high-quality services to our valued customers. We pride ourselves on our customer-centric approach and strive to build lasting relationships with our clients.

Job Description:

We are seeking a talented and enthusiastic individual to join our team as a Marketing cum Customer Relations professional with photography skills. In this role, you will be responsible for developing and implementing marketing strategies to promote our products/services and enhance brand awareness. Additionally, your photography skills will be utilized to create visually appealing content for marketing materials and social media platforms.

Responsibilities:

• Develop and execute marketing campaigns to promote Rock Cuisine / Rock Pot Restaurant products/services
• Conduct market research to identify new opportunities and trends
• Create compelling content for marketing materials, including website content, social media posts, and promotional materials, utilizing your photography skills
• Manage social media accounts and engage with followers to build brand awareness and drive engagement
• Coordinate with internal teams to ensure timely delivery of marketing materials and campaigns
• Build and maintain strong relationships with customers, addressing their inquiries and concerns in a timely and professional manner
• Gather customer feedback and insights to inform marketing strategies and improve customer experience
• Monitor and analyze marketing performance metrics to measure the effectiveness of campaigns

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field
• Proven experience in marketing and customer relations roles
• Proficiency in photography with a strong portfolio demonstrating your skills
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build rapport with customers and colleagues
• Creative thinking and problem-solving abilities
• Proficiency in social media platforms and digital marketing tools
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Competitive salary package
• Opportunities for career growth and development
• Friendly and supportive work environment