647 Customer Relations jobs in the United Arab Emirates

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at National Bank of Fujairah (NBF) by 2x

Ras al-Khaimah, United Arab Emirates 3 weeks ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

Ras al-Khaimah, United Arab Emirates 2 days ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Purpose:

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.