2 819 Relationship Management jobs in the United Arab Emirates

Company:Marsh

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

We will count on you to:

• Serve as aprimary point of contact for the client relationship management team, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Identify and recommend process enhancements to improve client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.
• Stay informed about industry trends, competitor activities, and best practices in client relationship management to contribute to strategic planning.

What you need to have:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Business Intelligence software such as Power BI and Qlik Sense, as well as Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to client relationship management and a commitment to delivering high-quality work.
• Strong interpersonal skills to effectively collaborate with team members and stakeholders.
• A passion for enhancing client experiences and supporting the overall success of the client relationship management team.

Company:Marsh

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

We will count on you to:

• Serve as aprimary point of contact for the client relationship management team, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Identify and recommend process enhancements to improve client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.
• Stay informed about industry trends, competitor activities, and best practices in client relationship management to contribute to strategic planning.

What you need to have:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Business Intelligence software such as Power BI and Qlik Sense, as well as Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to client relationship management and a commitment to delivering high-quality work.
• Strong interpersonal skills to effectively collaborate with team members and stakeholders.
• A passion for enhancing client experiences and supporting the overall success of the client relationship management team.

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.
We will count on you to:

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.
  

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
  

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.
  

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesInsurance and Business Consulting and Services

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Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

To support the BDU Asset Team Leaders, Relationship Management team, and Business Development Officers in maintaining and nurturing both existing and prospective client relationships with personalized and standardized service. Additionally, to manage the overall service and operational quality across the assigned portfolio.

Assist the Relationship Management team and Business Development Officers in achieving financial objectives related to new customers, application processing, limits, utilization, fee realization against fully secured lines, and monitoring the portfolio (e.g., routing conditions, turnover/POS). Ensure the timely fulfillment of covenants as per the Credit Approval Process and provide daily operational support.

• Work closely with the team to identify desired service levels.
• Collaborate on projects with the Client Experience Manager or Governance to improve and standardize client services.
• Ensure smooth processing of applications and requests, including account opening and resolving discrepancies.
• Provide feedback to Product Managers on process and service issues.
• Meet service standards and turnaround times as per SLAs.

• Assist in conducting proper KYC and compliance activities related to assets, liabilities, insurance, and investments.
• Help reduce rejects and referrals by acting as a checker and providing feedback.
• Ensure timely updates of expired or overdue KYC, Visa, Passport, and Emirates documents.
• Maintain high-quality KYC records and conduct regular reviews of client facilities and transactions.
• Review operational SLAs and standards regularly and implement necessary amendments.

• Record and process client transactions accurately and promptly.
• Handle customer complaints and inquiries effectively.
• Monitor customer feedback to meet Mashreq BDU Business Banking standards.

• Support with KYC and FATCA updates and ensure client information is current.
• Implement audit recommendations and escalate non-routine issues.
• Pre-screen applications and ensure adherence to financial and non-financial parameters.
• Identify and report anomalies in lodgment, pledging, or withdrawal processes.

• Manage portfolio mapping metrics and review portfolio CPR regularly.

• Thorough knowledge of retail banking products, services, policies, and processes at Mashreq Bank.
• Skills required: problem-solving, communication, interpersonal, ability to work under pressure, computer literacy.

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: (URL)

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Client Relationship Management Coordinator - UAE nationals only

Company:
Marsh

Description:

Marsh is seeking candidates for the following position based in the Dubai office:

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

What you will be rewarded with:

• Developmental opportunities to grow internally.
• Gain professional experience in a truly global company that is reshaping the industry.
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
• Support, coaching and development to help you to be the best you can be.
• Hybrid working model, offering you flexibility and a great working environment.

• Should possess subject matter knowledge about general insurance
• Be able to work closely and effectively with clients, helping them understand their insurable risk exposures
• Analyze and review a client's insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.
• Design suitable insurance solutions where required for the client based on available market products locally and internationally.
• Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client's risk profile to invite insurers to quote terms.
• Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client's requirements.
• Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.
• Undertake prompt administration of the client's insurance programme following placement, ensuring that their business operations are not impacted.
• Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.

• Previous office based experience
• MS Office, Presentation & report writing skills
• Planning and organization skills
• Effective time management
• Business writing (emails)

More Jobs From Marsh & McLennan Companies, Inc.

We are seeking a skilled Dynamics CRM developer to enhance customer engagement and operational efficiency.

• Analyze business requirements and design Dynamics CRM solutions to meet these needs.
• Customize Dynamics 365 to enhance guest relationship management, including entity customization, form design, and process automation.
• Develop workflows, plugins, and integrations to optimize operations such as booking systems, guest feedback loops, and loyalty program management.
• Integrate Dynamics CRM with third-party systems (e.g., property management systems, payment gateways, and marketing platforms).
• Create tailored dashboards and reports using Power BI or SSRS to monitor key metrics like guest satisfaction, occupancy rates, and campaign performance.
• Migrate and manage data related to guest profiles, historical interactions, and loyalty program details.
• Provide technical support and training to hospitality teams to ensure effective use of the CRM system.
• Stay updated on Microsoft Dynamics 365 updates and emerging technologies in the hospitality sector to enhance system functionality.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with Microsoft Dynamics CRM/365 CE, especially in customer-focused industries like hospitality or retail.
• Strong understanding of the hospitality industry's operational needs, including guest lifecycle management and loyalty programs.
• Proficiency in customization and configuration of Dynamics CRM, including workflows, forms, and views.
• Hands-on experience with C#, .NET, JavaScript, and Power Platform tools like Power Apps and Power Automate.
• Excellent problem-solving, communication, and stakeholder management skills.
• Microsoft certifications in Dynamics 365 CE or Power Platform are a plus.

• Experience in implementing CRM systems for hotel chains, resorts, or restaurants.
• Understanding of GDPR and other data privacy regulations applicable to guest data.
• Familiarity with Agile/Scrum methodologies and experience using tools like Azure DevOps.

The role is responsible for supporting clients that aim for setting up and supporting a regulated license under DFSA and FSRA regulatory framework such as Category 3A, 3B, 3C and Category 4 obtaining Category 3C or Category 4 license while providing excellence in fund services client relationship management and nurturing client relationships within our Fund Services business line. The role holder shall primarily interface between external parties (regulator, fund sponsors, fund managers, auditors, bankers, brokers, legal counsels, etc.) to understand their requirements and internal parties to ensure compliance, ensuring all the deliverables are accurate, on time and of high quality.

FUND FORMATION

• Assist with the initial engagement and pre-application process with the DIFC and DFSA and FSRA for Category 3A, 3B, 3C and Category 4 license applications on behalf of clients.
• Draft and/or support the preparation of the Regulatory Business Plan (RBP) and facilitate its submission to the DFSA/FSRA for preliminary feedback.
• Completion of all required DFSA/FSRA application forms, including AUT-CORE, AUT-IND, and AUTAMS, as applicable.
• Compiling and preparation of the complete application packages for Category 3A, 3B, 3C and Category 4 license applications.
• Submission of or provide support in filing the final application package, inclusive of the RBP and all supporting documentation, to the DFSA/FSRA.
• Be the primary point of contact between client and the Regulator and provide ongoing support and coordinate responses to DFSA/FSRA queries, as well as assist in scheduling and preparation for DFSA/FSRA interviews.
• Coordination on the company incorporation process with the DIFC/ADGM, including assistance in securing physical office premises and ensuring full compliance with all incorporation requirements.
• Facilitating the process for opening a corporate bank account.
• Submission of the necessary documentation to the DFSA/FSRA to demonstrate fulfillment of all in-principle approval (IPA) conditions, including incorporation records, lease agreements, and bank statements.

RELATIONSHIP MANAGEMENT

• Serve as the primary point of contact for a portfolio of fund services clients, building and maintaining strong, long-term relationships.
• Conduct regular contact moments with clients to understand their fund services needs, regulatory requirements, and reporting preferences.
• Ensure clients are informed about the full range of fund services available and provide expert guidance on best practices.
• Interpret the data and answer queries that might arise from the Fund Manager or investors regarding the financial statements of a fund and in particular its portfolio investments, fee calculations and NAV per share.
• Attend client meetings and provide technical support to the sales team.

SERVICE DELIVERY AND QUALITY ASSURANCE

• Collaborate with internal fund services teams to ensure the accurate and timely delivery of services to clients.
• Service existing funds and fund managers to ensure timely and excellent delivery of services as agreed with each manager.
• Review NAV packs and ensure they are error-free before being sent to the fund manager and investors.
• Communicate regularly and effectively with the Fund Services Delivery Centers who are responsible for all fund services.
• Constantly monitor shareholder services to ensure up-to-date processing of subscriptions and redemptions, with timely completion of KYC/AML checks.

TIME RECORDING:

• Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor own productivity and chargeability on a weekly basis and review productivity and performance against targets to ensure that individual financial targets and client communication KPIs are met.
• Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/chargeability targets.

OTHER DUTIES

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management. Act as funds’ director, compliance officer and/or company secretary, as necessary.
• Undertake such other duties, related to the position, as may from time to time be agreed with Management.

• Relevant Bachelor’s degree in Legal or Business Administration. CFA / CAIA qualified or part qualified (preferred but not a must).
• At least 4-6 years’ work experience in setup support for Regulated license in DIFC/ADGM category 3C and/or 4 license applications, a good understanding of the daily operations of fund service provider including governance, compliance, NAV calculation and transfer agency function.
• Deep understanding, technical knowledge, regulatory expertise, Licensing process, compliance requirements, basic risk management and governance experience.
• Should have basic financial and business acumen and have some experience in preparing business plans and financial modelling.
• Experience communicating with the regulators frequently on license application, Category 3C and 4 formation and setup, fund services, strong interpersonal skills, and the ability to provide tailored solutions to meet clients’ fund service needs.
• Knowledge of regional fund types and asset classes.
• Good understanding of local market Fund regulations. Knowledge of PFX Paxus would be an advantage.
• Excellent organizational, interpersonal and communication skills, preferable in regional languages.
• Exceptional client-facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution-driven, highly organized and detail-oriented with good decision-making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment with tight deadlines; along with being part of a bigger matrix organization. Proven team player skills, with ambition to excel in the role and grow into fund organization and structuring.

We are seeking an experienced and dynamic Head of Relationship Management to be responsible for managing a portfolio of processing clients to achieve revenue, client satisfaction, and other targets. This role includes P&L responsibilities, managing budgets, forecasting, and financial planning for the UAE market. The main duties include being the primary liaison between customers and the Company, increasing customer loyalty and satisfaction, coordinating with the companies' resources to resolve issues, and ensuring customer needs are addressed in a timely manner

Key Responsibilities:

• Existing Portfolio of Clients:
• Strategic Relationship Management: Oversee and manage the portfolio of clients using advanced relationship management techniques to ensure long-term client retention and satisfaction.
• Stakeholder Engagement: Develop and nurture high-level relationships with key stakeholders in client organizations, including C-suite executives.
• Voice of the Customer: Act as the primary advocate for clients within the organization, ensuring responsiveness to client needs and achievement of SLAs and other service standards.
• Revenue Growth: Drive cross-selling of products and services to increase revenues and identify new product needs and opportunities to enhance client offerings.
• Deliver Results:
• Revenue and Volume Targets: Achieve and exceed revenue and volume targets from clients, ensuring financial performance aligns with organizational goals.
• Client Satisfaction: Deliver exceptional client satisfaction ratings through proactive issue resolution and continuous improvement of service delivery.
• Financial Oversight: Oversee financial performance, profitability, and cost management for the UAE market, ensuring alignment with budgetary goals and financial forecasts.
• Strategic Planning and Market Expansion:
• Strategic Initiatives: Develop and implement strategic plans to drive business growth and market share in the UAE , aligning with overall corporate strategy.
• Market Expansion: Lead initiatives to expand market presence, identify new business opportunities, and drive innovation in client solutions.
• Support the Team:
• Leadership and Reporting: Provide comprehensive daily, weekly, and monthly reporting as required to the Head of Processing, ensuring transparency and accountability.
• Team Support: Back up and support team members, including during periods of leave, and provide leadership and guidance to ensure team success.

Education/Certifications:

• Bachelor's degree in Banking and Finance or equivalent.

Knowledge/Skills/Attributes:

• Proven ability to achieve revenue targets from assigned accounts and consistently meet deadlines.
• Comprehensive understanding of company business processes, products, and services, along with reasonable knowledge of Visa and MasterCard regulations and offerings.
• Strong grasp of the payment industry, with a focus on current trends and future developments.
• Capable of working effectively both independently and as part of a team.
• Highly presentable with exceptional presentation skills, able to convey complex information clearly and persuasively.
• Adept at interacting with customers at all organizational levels, fostering strong relationships and trust.
• Skilled in resolving customer issues by collaborating with internal teams like CSE and delivery management and leveraging company resources.
• Proven ability to manage customer expectations and maintain high levels of customer satisfaction.
• Innovative mindset with the ability to develop new working methods and contribute to optimizing company performance.
• Strong sales and commercial acumen, with the ability to identify and capitalize on cross ell/up sell business opportunities