138 Relationship Management jobs in the United Arab Emirates

The Customer Relationship Management (CRM) Strategist will be responsible for defining and driving the CRM strategy for Consumer Banking, ensuring the successful adoption and utilization of customer relationship management platforms.

This role will work closely with marketing, product, data, and technology teams to develop personalized customer engagement initiatives, improve lifecycle management, and optimize customer retention.

• Develop and execute the CRM strategy for Consumer Banking, aligning with business goals and customer engagement objectives.
• Collaborate and innovate - Work with cross-functional teams to oversee the implementation and optimization of Dynamics 365 Marketing, ensuring integration with other systems.
• Stay updated on emerging trends in CRM, customer engagement, and marketing automation to continuously enhance strategy.

The ideal candidate will have 8+ years of experience in CRM, customer engagement, or marketing automation within a financial services or banking environment.

Strong knowledge of customer segmentation, campaign automation, and lifecycle marketing strategies is essential.

• Proven experience in customer segmentation, campaign automation, and lifecycle marketing strategies.
• Experience building omnichannel journeys with data-driven scheduling and reengagement.
• Strong understanding of data-driven marketing, analytics, and performance measurement.

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative customer engagement initiatives.

Senior Professional

Contract

Business Development and Sales

IT Services and IT Consulting

We are seeking a seasoned CRM Strategist to spearhead our customer relationship management efforts.

This role entails designing and executing multi-channel CRM strategies, leveraging customer data and CRM tools to enhance engagement, retention, and growth.

The ideal candidate will lead the strategy and execution of CRM initiatives, collaborating cross-functionally to ensure scalable, automated systems that deliver personalized experiences aligned with business objectives.

Key responsibilities include developing tailored automation flows across various user touchpoints, working closely with technical and data teams to define event tracking requirements and implement SDK integrations, and creating dynamic audience segments based on behavioral data, cohort trends, and RFM analysis.

Maintaining clean and organized CRM infrastructure, monitoring key CRM metrics, and contributing to CRM strategy development for new product launches or promotional campaigns are also essential aspects of this role.

The successful candidate will have a minimum of 4 years' hands-on experience in CRM or lifecycle marketing, preferably within a fast-moving digital environment, and a strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms.

Additional requirements include proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap, demonstrated ability to map customer journeys and build complex automation workflows, solid grasp of customer segmentation methodologies, and experience working with WhatsApp for Business API and regulatory-compliant communication practices.

Requirements:

• Hands-on experience in CRM or lifecycle marketing
• Strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms
• Proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap
• Demonstrated ability to map customer journeys and build complex automation workflows
• Solid grasp of customer segmentation methodologies
• Experience working with WhatsApp for Business API and regulatory-compliant communication practices

Benefits:

• Opportunity to drive CRM initiatives and contribute to business growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Other Opportunities:

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

Company Description:

Radiant Real Estate is a leading real estate developer based in Abu Dhabi. Our mission is to create thriving communities and develop premier properties. We are committed to delivering high-quality developments that meet the evolving needs of our clients. At Radiant Real Estate, we pride ourselves on innovation, sustainability, and excellence in real estate development.

Role Overview:

The CRM Administrator will be responsible for managing and optimizing the company's customer relationship management system while supporting client relations. This role requires strong attention to detail, excellent organizational skills, and the ability to enhance both internal processes and client experiences.

Key Responsibilities:

• Maintain and update the CRM system to ensure data accuracy and efficiency
• Generate reports and dashboards to support the team
• Provide technical support and training to internal teams on CRM usage
• Coordinate with sales and operations teams to ensure seamless customer follow-ups
• Interact with clients by responding to inquiries, managing updates, and ensuring smooth communication through the CRM system
• Support customer onboarding and assist in documenting client-related requirements
• Collaborate with internal departments to resolve client concerns promptly and effectively
• Ensure compliance with company policies and data protection regulations

Qualifications and Skills:

• Bachelor's degree in Business or a related field
• Prior experience in CRM administration, preferably within the real estate sector
• Strong knowledge of CRM softwares and Microsoft Office applications
• Excellent communication skills with the ability to interact professionally with clients
• Detail-oriented with strong analytical and problem-solving abilities

This position is based in Abu Dhabi, United Arab Emirates.

If you are interested in this opportunity, please share your CV at

• Maintain and update customer data to ensure accuracy and segmentation.
• Analyze customer trends, behavior, and preferences for strategic marketing initiatives.
• Manage high volumes of inbound calls from customers and conduct outbound calls to enhance customer satisfaction and loyalty.
• Coordinate engagement initiatives across the customer lifecycle and support marketing campaigns.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.

As a CRM Officer, you will be responsible for delivering timely insights and recommendations to improve customer relationships and drive business growth. This role requires strong analytical skills, excellent communication, and adaptability in a fast-paced environment.

Key qualifications include:

• Strong understanding of CRM systems and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights.
• Proven experience in managing customer relationships and driving sales growth.

We offer a competitive compensation package and opportunities for career development in a dynamic and growing organization.

Are you ready to take your career to the next level? Apply now to join our team!

Company Description:

Radiant Real Estate is a leading real estate developer based in Abu Dhabi. Our mission is to create thriving communities and develop premier properties. We are committed to delivering high-quality developments that meet the evolving needs of our clients. At Radiant Real Estate, we pride ourselves on innovation, sustainability, and excellence in real estate development.

Role Overview:

The CRM Administrator will be responsible for managing and optimizing the company’s customer relationship management system while supporting client relations. This role requires strong attention to detail, excellent organizational skills, and the ability to enhance both internal processes and client experiences.

Key Responsibilities:

• Maintain and update the CRM system to ensure data accuracy and efficiency
• Generate reports and dashboards to support the team
• Provide technical support and training to internal teams on CRM usage
• Coordinate with sales and operations teams to ensure seamless customer follow-ups
• Interact with clients by responding to inquiries, managing updates, and ensuring smooth communication through the CRM system
• Support customer onboarding and assist in documenting client-related requirements
• Collaborate with internal departments to resolve client concerns promptly and effectively
• Ensure compliance with company policies and data protection regulations

Qualifications and Skills:

• Bachelor’s degree in Business or a related field
• Prior experience in CRM administration, preferably within the real estate sector
• Strong knowledge of CRM softwares and Microsoft Office applications
• Excellent communication skills with the ability to interact professionally with clients
• Detail-oriented with strong analytical and problem-solving abilities

This position is based in Abu Dhabi, United Arab Emirates.

If you are interested in this opportunity, please share your CV at

Role & Responsibilities:

1.

Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.

2.

Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.

3.

Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4.

Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.

5.

Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6.

Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.

7.

Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8.

Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.

9.

Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).

10.

Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.

11.

Reporting: Provide regular reports to senior management on customer service performance.

We are seeking a seasoned professional to assume the role of Customer Relationship Management (CRM) Implementation Specialist. The ideal candidate will be responsible for leveraging their expertise in CRM solutions to drive business growth and client satisfaction.

This is an exciting opportunity for a skilled CRM consultant to join our team and contribute to the development of innovative CRM solutions tailored to meet the needs of our clients. As a CRM Implementation Specialist, you will be responsible for:

Role & Responsibilities:

1.

Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.

2.

Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.

3.

Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4.

Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.

5.

Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6.

Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.

7.

Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8.

Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.

9.

Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).

10.

Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.

11.

Reporting: Provide regular reports to senior management on customer service performance.

• We are seeking a highly skilled Relationship Management Specialist to join our team.

The successful candidate will be responsible for planning and executing customer engagement campaigns across various channels, including email, SMS, push notifications, and in-app messages. They will utilize marketing automation platforms to deliver targeted, data-driven communications aimed at increasing product usage, customer retention, and overall business growth.

1. Campaign Development: Develop and manage CRM campaigns that align with business objectives, ensuring timely execution and measurable results.
2. Data-Driven Decision Making: Work closely with data teams to define customer segments, behavioral triggers, and performance metrics for targeted campaigns.
3. Performance Monitoring: Analyze and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.
4. Collaboration and Innovation: Partner with cross-functional teams to develop compelling content, messaging, and marketing strategies.
5. Regulatory Compliance: Ensure all CRM activities comply with regulatory requirements, privacy laws, and internal governance policies.

• A minimum of 5 years of experience in CRM, lifecycle marketing, or digital marketing, preferably within banking or financial services.
• Hands-on experience with marketing automation platforms, such as Dynamics 365 Marketing (Customer Insights – Journeys).
• Strong understanding of customer segmentation, journey mapping, and campaign execution.
• Experience in omni-channel marketing, including email, SMS, push, in-app, and web personalization.

• Knowledge of data analysis and reporting tools, with experience using dashboards and analytics software.