191 Relationship Management jobs in the United Arab Emirates

To assist the Senior Area Manager in business development initiatives, especially during marketing calls, by attending to all matters and customers in CBG related to the assigned credit portfolio.

To strive for business development through contacts and visits to new and existing customers under guidance from seniors.

To successfully manage the assigned credit risk.

To guide Relationship Officers in the effective management of their respective portfolios.

Credit Portfolio Management: To manage and monitor the assigned corporate credit portfolio, ensuring it remains regular at all times and that earnings from each relationship are maximized.

Business Development: To develop business by marketing to new clients, maintaining close contact with customers to understand their business needs, and keeping seniors updated to augment business volume and adjust the bank's strategy on a case-by-case basis to protect the bank's interests.

Operation & Administrative Support: To supervise, guide, and assist SROs and ROs in discharging their duties smoothly. To support the corporate support team and operations staff in operational and back-office matters related to corporate clients in the portfolio, ensuring good customer service.

Job Context: The job holder is required to conduct business development activities to contribute towards the achievement of the Area Corporate sales target. The job holder must monitor the credit portfolio and use technical knowledge to identify irregularities.

Problem Solving & Innovation: To understand client requirements, identify business opportunities, recognize early warning signs in accounts, and adapt client requests to bank procedures.

Any

Any

Job Skills: Knowledge of banking operations, branch processes, strong sales record, excellent interpersonal skills, 5-7 years of corporate banking experience, good PC skills, strong communication skills in English, Arabic an advantage, ability to interact effectively at all levels.

About The Company: Mackenzie Jones Middle East specializes in HR, marketing, finance, sales, secretarial support, management consulting, and engineering recruitment. Based in Dubai since 2006, covering GCC and Levant countries, known for honesty, commitment, and results. Specialties include HR, finance, marketing, sales, secretarial, executive search, banking, financial services, management consulting, and engineering.

A leading
Government Insurance company
is hiring for a
CRM Associate
for their team in Dubai. This is a
1-year contract,
and we prefer someone who can
join immediately
.

Location-
Dubai

Visa and Insurance-
Can be provided

Experience-
3+years

Industry-
Trade Credit Insurance, Banking, Brokerage, Insurance-Mandatory

Contract Duration-
1 year

Purpose

Support the customer relationship management (CRM) department for the
Trade Credit Insurance
(TCI) business unit, ensuring the development of effective customer retention strategies to maintain the business unit's customer portfolio in alignment with the established corporate commercial strategy and overall business unit strategy.

Key Accountabilities

Strategic

• Support the unit in reaching its assigned targets in order to contribute to the development of the TCI business unit strategy.

Tactical

• Support in the establishment of policies related to customer / client servicing for the TCI business unit in alignment with the established business unit plan and corporate commercial guidelines.

• Support in the establishment of guidelines for communication with customers who have upcoming payments to ensure optimum customer management.

• Liaise with the TCI Director and Director of Commercial & Distribution to identify key existing customer segments to retain in alignment with the established business unit strategy and plan.

• Ensure all account managers have a comprehensive understanding of the TCI business unit products and services to be able to identify further sales opportunities.

• Guide and assist key account managers as required on servicing existing clients and identifying new opportunities to expand relationships.

• Ensure sell on and cross-sell opportunities to existing customers and clients are being explored and utilized where possible.

• Take the lead or step in on existing client accounts as needed when there is a high degree of dissatisfaction from the client side.

Experience

•
3 - 5 years' experience in Customer Relationship Management

• Technical financial modelling skills

• Advanced level of computer literacy - Microsoft packages, especially Excel

•
Web programming skills (HTML, PHP) would be a plus

•
Ability to crunch and cluster databases

•
Proven experience in customer relationship management, preferably in the Export Credit / Trade Finance industry with a specialization in Trade Credit Insurance.

About TAG Community Network

TAG Community Network is a boutique, tech-enabled real estate platform built around Dubai's most desirable community: Tilal Al Ghaf. Powered by eXp Realty, the world's fastest-growing brokerage, we combine hyper-local expertise with world-class infrastructure, giving our brokers the best of both worlds.

We're expanding fast and looking for a skilled
CRM Specialist
with proven experience in
Pipedrive automations and marketing campaigns
to join our TAG team. This role is ideal for someone who thrives at the intersection of technology, process optimisation, and customer engagement.

What You'll Be Doing

As a CRM Specialist at TAG, your role will include:

• Designing, building, and optimising
  Pipedrive automations
  to streamline lead management, deal tracking, and reporting.
• Creating, executing, and analysing
  email and WhatsApp marketing campaigns
  to drive engagement, nurture leads, and generate conversions.
• Ensuring data integrity by managing and cleansing CRM records, including contact segmentation and pipeline accuracy.
• Collaborating with sales and marketing teams to design effective workflows that support both inbound and outbound strategies.
• Producing reports and dashboards that provide actionable insights for leadership and brokers.
• Acting as the go-to CRM and marketing automation expert, providing training and support where needed.
• Continuously monitoring performance metrics, testing improvements, and ensuring best practices are implemented across the organisation.

What We're Looking For

• Proven
  hands-on experience with Pipedrive CRM
  , especially workflow automations, integrations, and customisation.
• Strong background in
  marketing automation and campaign management
  (email, WhatsApp, or other CRM-connected tools).
• Knowledge of digital marketing principles and data-driven lead nurturing strategies.
• Detail-oriented with excellent organisational and analytical skills.
• Strong communication skills with the ability to collaborate across teams.
• Self-motivated, proactive, and able to balance strategic planning with hands-on execution.
• Experience in real estate, SaaS, or tech-enabled platforms is an advantage but not required.

Training & Development

At TAG, we believe in building future leaders. Every team member receives:

• Access to cutting-edge CRM, marketing, and AI tools.
• Hands-on mentorship and collaboration with industry experts.
• Ongoing professional development to sharpen technical and strategic skills.

Why Join Us?

• Be part of a fast-growing, innovative platform reshaping Dubai real estate.
• Opportunity to own and optimise the full CRM and marketing automation stack.
• Exposure to advanced marketing, AI, and lead generation strategies.
• A supportive, entrepreneurial environment that values initiative and innovation.

Compensation & Working Environment

• Full-time role:
  40 hours per week.
• Remote-first:
  Home-based with flexible working hours, offering work-life balance.
• Location:
  Ideally based in Dubai to align with our core market, but remote candidates will also be considered.
• Salary:
  Negotiable, based on experience and the value you bring to the team.

How To Apply

If you're a CRM professional with a passion for
automation, marketing campaigns, and driving measurable results
, we'd love to hear from you. Please submit your CV accompanied by a short covering letter.

Company Description:

Radiant Real Estate is a leading real estate developer based in Abu Dhabi. Our mission is to create thriving communities and develop premier properties. We are committed to delivering high-quality developments that meet the evolving needs of our clients. At Radiant Real Estate, we pride ourselves on innovation, sustainability, and excellence in real estate development.

Role Overview:

The CRM Administrator will be responsible for managing and optimizing the company's customer relationship management system while supporting client relations. This role requires strong attention to detail, excellent organizational skills, and the ability to enhance both internal processes and client experiences.

Key Responsibilities:

• Maintain and update the CRM system to ensure data accuracy and efficiency
• Generate reports and dashboards to support the team
• Provide technical support and training to internal teams on CRM usage
• Coordinate with sales and operations teams to ensure seamless customer follow-ups
• Interact with clients by responding to inquiries, managing updates, and ensuring smooth communication through the CRM system
• Support customer onboarding and assist in documenting client-related requirements
• Collaborate with internal departments to resolve client concerns promptly and effectively
• Ensure compliance with company policies and data protection regulations

Qualifications and Skills:

• Bachelor's degree in Business or a related field
• Prior experience in CRM administration, preferably within the real estate sector
• Strong knowledge of CRM softwares and Microsoft Office applications
• Excellent communication skills with the ability to interact professionally with clients
• Detail-oriented with strong analytical and problem-solving abilities

This position is based in
Abu Dhabi, United Arab Emirates
.

If you are interested in this opportunity, please share your CV

About OFA Jewelry

OFA Jewelry is a Saudi-owned fine jewelry brand known for its modern designs rooted in heritage and commitment to creating meaningful client relationships. We are seeking a 
Customer Relationship Management Specialist
 to manage our client database, strengthen relationships with top clients, and support marketing and in-person event initiatives to drive loyalty and growth.

Responsibilities

CRM Management

• Maintain and update the CRM system with accurate client information.
• Segment clients for targeted marketing (e.g., VIP, repeat buyers, prospects, dormant clients).
• Set up automated workflows for follow-ups, reminders, and seasonal greetings.
• Generate CRM reports on client activity, sales trends, and engagement metrics.

Client Development

• Build personal relationships with top clients via calls, emails, and in-person touch-points.
• Coordinate and track invitations for events, trunk shows, and private viewings.
• Monitor client anniversaries, birthdays, and important dates for personalized outreach.
• Ensure after-sales follow-up (thank-you messages, care instructions, re-engagement).

Marketing & Campaign Support

• Work closely with the marketing team to execute targeted email/SMS campaigns.
• Track campaign ROI through CRM analytics.
• Support product launches with client outreach lists and follow-up tracking.

Event Support

• Prepare guest lists from CRM data.
• Manage RSVP tracking and post-event follow-ups.
• Capture new leads at events and integrate them into CRM.

Required Skills & Experience

• CRM Software: Experience with platforms like HubSpot, Salesforce, Zoho, or similar.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication (Arabic required).
• Previous experience in luxury, fashion, or high-end retail preferred.
• Strong understanding of client segmentation and personalization strategies.

Position Summary

We are looking for a highly strategic, data-literate, and customer-obsessed
CRM Manager
to lead our customer engagement and lifecycle marketing efforts. This role is pivotal in shaping how we interact with our customers — delivering personalized, meaningful experiences that drive loyalty, retention, and long-term brand advocacy.

You will own the end-to-end CRM strategy and execution across all touchpoints, partnering closely with cross-functional teams across Digital, eCommerce, Merchandising, Creative, and Analytics. The ideal candidate will have a deep understanding of customer data, omnichannel behaviors, and the nuances of consumer engagement in the fashion or luxury retail space.

Key Responsibilities

Strategy & Planning

• Design and implement a customer-centric CRM strategy that aligns with the broader brand and commercial objectives, with a strong focus on segmentation, personalization, and lifecycle marketing.
• Own the customer journey from onboarding to retention, with tailored communications and data-driven decision-making at every stage.
• Champion the use of customer insights to inform campaign planning, loyalty initiatives, and digital product enhancements.

Campaign Management

• Plan, manage, and execute targeted CRM campaigns across email, SMS, app push notifications, and other emerging direct-to-customer channels.
• Drive segmentation strategies using behavioral, transactional, and demographic data to deliver hyper-relevant communications.
• Collaborate with internal teams to develop dynamic content and customer journeys that enhance the brand experience.

Loyalty & Retention

• Lead the development and optimization of loyalty programs and customer retention strategies.
• Identify opportunities to increase CLV (Customer Lifetime Value) through up-sell, cross-sell, win-back, and reactivation tactics.

Data & Analytics

• Partner with data and BI teams to define KPIs and build performance dashboards that track the health of the CRM program.
• Leverage analytics to test, optimize, and refine messaging, timing, and targeting strategies.
• Translate campaign performance into actionable insights and communicate results and recommendations to stakeholders.

Technology & Tools

• Oversee the CRM platform (e.g., Salesforce Marketing Cloud, Klaviyo, Emarsys, Bloomreach, etc.), ensuring seamless integration with eCommerce, POS, and other customer data sources.
• Stay informed on CRM and MarTech innovations, recommending tools and technologies that can elevate customer engagement.

Required Qualifications

• 5+ years' experience in CRM, customer lifecycle marketing, or retention strategy — ideally within fashion, beauty, or luxury retail.
• Strong command of CRM tools, email service platforms, and customer data infrastructure.
• Deep understanding of customer segmentation, lifecycle campaigns, and personalization best practices.
• Proven track record of delivering measurable improvements in customer retention, engagement, and revenue.
• Analytical mindset with experience using tools like Google Analytics, Looker, Tableau, or similar.
• Ability to distill complex data into clear narratives and strategic recommendations.
• Experience managing creative and production workflows for content across CRM channels.
• Excellent stakeholder management and communication skills.
• Passion for fashion, style, and brand storytelling.

Preferred Experience

• Experience with omnichannel CRM across retail and digital ecosystems.
• Knowledge of GDPR and global data privacy regulations.
• Background in luxury or premium fashion retail is highly desirable.
• Experience launching loyalty programs or membership platforms.

What We Offer

• An opportunity to shape and scale CRM at a high-growth fashion brand.
• A collaborative, cross-functional team environment that values innovation and creativity.
• Access to industry-leading tools and platforms.
• Competitive salary, benefits, and employee perks.
• A company culture that celebrates individuality, diversity, and purpose-driven work.

Description

We are seeking a dynamic and results-oriented CRM Executive to join our growing team. As a CRM Executive, you will play a pivotal role in managing our customer relationship management strategies to enhance customer satisfaction and retention. This position is ideal for an individual who is passionate about utilizing data and technology to elevate customer experiences. You will be responsible for developing and implementing CRM initiatives that align with our business goals while fostering long-term relationships with our customers. The successful candidate will possess a keen understanding of analytics and effective communication skills, enabling them to analyze customer data, identify trends, and formulate strategies that drive engagement. You will work closely with cross-functional teams to ensure the seamless execution of CRM campaigns, utilizing your expertise to drive performance metrics and deliver actionable insights. In this challenging yet rewarding role, your knack for innovation and problem-solving will be essential in adapting CRM approaches to meet the changing needs of our clientele. If you are ready to contribute to our mission of providing exceptional service and are eager to make a significant impact within our organization, we would love to meet you.

Responsibilities

• Develop and implement effective CRM strategies to improve customer satisfaction and retention rates.
• Analyze customer behavior and preferences through data mining and generate actionable insights for targeted marketing campaigns.
• Collaborate with marketing teams to design and execute multi-channel campaigns that leverage CRM capabilities.
• Manage customer databases and maintain up-to-date records to ensure accuracy in data reporting and analysis.
• Monitor and report on CRM performance metrics, providing regular updates to senior management.
• Facilitate training and support for team members on CRM tools and best practices to enhance overall productivity.
• Engage with customers through feedback surveys and personalized communications to capture needs and expectations.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in CRM management or a similar role, preferably in a customer-facing industry.
• Strong analytical skills with the ability to interpret data and generate insightful reports.
• Familiarity with CRM software and other marketing tools; experience with Salesforce is a plus.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills to manage multiple projects simultaneously.

Job Types: Full-time, Permanent

Application Question(s):

• What is your visa status and validity period?
• What is your expected salary?
• Are you able to join immediately or with notice period?

Seeking a results-driven customer relationship management professional with expertise in real estate to drive lead qualification and verification.

This role combines CRM, lead qualification, and verification in the real estate sector. Ideal for someone with a passion for real estate, strong communication skills, and the ability to assess and manage leads effectively.

• Engage with potential buyers, sellers, or renters in the real estate sector via outbound calls and respond to inbound inquiries.
• Evaluate key criteria such as budget, location preferences, timelines, and specific property needs to verify lead quality.
• Assess lead suitability using industry-specific qualification frameworks.
• Categorize leads based on real estate needs in the CRM system.
• Coordinate with sales and marketing teams to share qualified lead information.
• Update the CRM system with accurate, real-time records of each lead.
• Monitor and track lead status to ensure smooth transitions to sales teams.
• Nurture leads and engage in ongoing, tailored communication.
• Redirect unqualified leads to referrals or suitable alternatives.
• Track lead metrics and provide improvement insights.
• Optimize performance by monitoring KPIs and streamlining processes.

• A bachelor's degree in business administration, marketing, or a related field.
• Minimum 2-3 years of experience in the real estate industry or a CRM-related role.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
• Familiarity with real estate terminology and processes.
• Strong communication and written skills, with attention to detail and organizational abilities.

Drive the transformation of our customer relationship management platform into a strategic platform that delivers exceptional customer experiences.

• Lead the development and implementation of our CRM strategy, ensuring alignment with business objectives and driving operational excellence.
• Collaborate with cross-functional teams to define CRM capabilities, champion customer data governance, and ensure adoption across sales, service, and marketing functions.

• Develop and drive the strategic CRM roadmap, defining and maintaining the CRM product roadmap.
• Evaluate and select CRM vendors, develop solution architecture, and implement quality assurance measures to ensure solution reliability and consistency.
• Manage delivery across multiple CRM implementation and enhancement projects, building and mentoring high-performing teams.

• 12+ years of experience in CRM systems, preferably Microsoft Dynamics CRM or Salesforce.
• Proven experience in developing CRM strategies and implementing large-scale CRM programs.
• Strong leadership presence, expertise in translating business objectives into CRM capabilities, and driving end-user adoption.